GameStop

Negative experience: There have been two instances where I have driven here to find a sign on the door that says the worker is on a break for an hour. Today it said “On break until 5:50pm”. This location is only open 12-6 on Sunday (which is when I came to shop), you’re telling me they can’t have an employee work a six hour shift without a break? And the worker is going to return to work 10 mins before they close? Why isn’t there another employee to keep the store open DURING OPERATIONAL HOURS. Wish this wasn’t the closest location to me because it sucks.

Fantastic experience: We've been in here a few times, and José has always taken care of us. Knowledgeable. Kind. And if he doesn't know something, he asks around for us. Thank you!!!

Negative experience: If you try to resell a brand new video game that cost around 70$ they only give back 2.50$ for it and that’s what happened. Then with that video game they take it and pretend to sell it as brand new, these guys are shameless. In other stores they could give more quality service and don’t try steal your money

Fantastic experience: Limpio ,ordenado y buena atención

Fantastic experience: Great place and the staff was super awesome and helpful thank you.

Negative experience: sell used and broken products. and label then as new . they never answer the phone . and you can only return items within a week .

Negative experience: Yesterday I went to trade in my PS4 and two games and to buy the PS5, but the employee didn’t accept the trade and the purchase because I didn’t had my HDMI Cable . They lost a $500 sale for a HDMI Cable, that was stupid not to accept the deal for a cable that cost like $2.

Negative experience: never open

Negative experience: Solo hay juegos modernos y la mayoría de ps5,si buscas juegos de ps4 alguno que quieras jugar del 2022 para atrás muy poco encontrarás

Positive experience: Todo esta muy caro

Negative experience: Sadly I had to give it one start cause with cero wouldn’t let me give it a review. The guy there “John” according to the receipt was extremely rude, not only because he completely ignored my son and I when we walked in and for the next 5 minutes we had to wait there when they was only one costumer in the store. But he also slammed the game my 8 years old son was buying, in the counter. Horrible experience for my son and I after he waited for so long for that game.

Fantastic experience: Supremo

Negative experience: brandon and melissa the associates there were hiding in the back of the store when i arrived, had sign up saying "out from 2:00-2:45 pm, melissa popped out when i knocker at 2:52 pm, did not want to assist in any way

Fantastic experience: John is the manager there. He's great, very attentive, and helped me with all my questions with everything I needed to purchase. Wish there were many more managers like this. Thank you john so much.

Fantastic experience: Excellent atencion

Negative experience: Que mala atención y mal caracter el que esta atendiendo ni saludo aparte que abro 5 minutos tarde se molesto que estubiece esperando afuera.

Positive experience: Good service but lack of products

Negative experience: Mala atencion, mi mujer quizo comprar 2 juegos y El senor no quiso atendernos por cobras pedidos online , cuando lo de nosotros no iba a demorar ni 2 segundos em cobrar.

Negative experience: La atención horrible prácticamente te ignoran , fue ahora a comprar 2 juegos y el señor no hizo no caso pk estaba mirando las compras online , y no pudo atenderme 2 minutos

Negative experience: New = Opened and tampered game. They got the definition of “New” completely wrong.

Negative experience: This Company's customer service has declined over the years. Specifically this store. I had many bad experiences with them for example. Buying damaged pre-owned games, on Pre-order games there is always an issue UPS truck broke or their answer something happens, we are expecting a delay. I understand that! But not a courtesy call regarding this issue. I would save time and gas. They used to call you and let you know that the game arrived. They don't do that anymore, though they said they still do it. Rarely anyone answer any phone calls. Employees are nice and always helping the customer but supervisors are very rude to them and also to the customer. I'm very disappointed as for me I won't be coming to this store ever again.

Negative experience: no vallan ahi no tienen casi ningun juego en inventario y los cajeros muy mala atencion

Negative experience: You guys need to update the hours online. I came in at 6:00 PM today and the store was closed.

Negative experience: Worst Place Ever Really bad costumer services I just need to return a damage headphones and the lady was rude , I check return policy before I went there But it's the wrong Game Stop to return any damage selling. Disgusting Place to do business,,After that I went to the Store located at 49 street and all the problem was fixed with a real GameStop worker,that confirmed the GameStop Store located in 68 street is a scam Place beware.

Negative experience: Terrible service, management is horrible they should fire that lady !!!

Fantastic experience: Great selection to satisfy our geeky kids, or for whenever we want to relieve the good days. Organized and well stocked.

Negative experience: No me atendieron bien

Fantastic experience: Found the ps4 , for my boyfriend.

Negative experience: Nada buena , no me dieron el seguro de los audífonos q costaron casi 80 dolares por problemas con la maquina a la hora de cobrar y la mujer q me atendió Monica me dijo q fuera a verla si tenia problemas pero por supuesto ni se acordaba y perdí mi dinero por confiar en ella eso no ve vuelve a pasar pero se los dejo saber para q no pasen por lo mismo.

Negative experience: I had a terrible experience at this location and will never go there again after the service I was provided. I went to my neighborhood store for a release of a game, my location did not have the game. They provided me with the address of this location I proceeded to drive to this location which was 20 minutes out of my way. I arrive the location 40 minutes before closing at 8:20 pm. I got to the counter at 8:30 pm and proceeded to tell the team member Gennesis that I wanted to trade in some games as they had an offer for an extra 30% trade in credit towards Elden ring the game In question. With out even taking a look at the games, she refused to take the trade ins. When I asked why she informed me that since it is 30 minutes before closing she cannot do the trade ins as she would have to add it to the inventory as well. I was very upset as I had to come completely out of pocket to pay for the game when my trades in would of covered the whole ticket price. I had no choice but to purchase the game at that location as I had already gone out of my way to get there. I have never had a problem with gamestop, as a matter of fact I've been a customer since 2012 and have never had a problem with gamestop until I visited that location. To say the least I will never be going back to that location again. I want to continue to be a Gamestop customer but something has to be done about this before what happened to me happens to someone else.

Fantastic experience: Small but well stocked store

Negative experience: Un establecimiento donde no hay nada de lo vas a buscar.

Fantastic experience: This is my go to GameStop for anything, large or small! The staff is always friendly and attentive and willing to help anyway they can!

Negative experience: The store took a dump after they changed up the managers! The service has tanked an the new people don’t seem to know what they are doing. No one greats you when you walk in the store anymore. There’s no one on one connection. They must be there for a paycheck only. I see the store closing within a year or so.

Negative experience: Selling new games that are opned withot the wrapper. I hope they close all your stores. Thank you frm now on I buy digitally frm my Xbox.....Duuuuh!

Fantastic experience: Amazing Customer Experince! They had the series x in stock today and i managed to get it! Thank you

Positive experience: Pocas cosas en la tienda

Fantastic experience: Exelente

Fantastic experience: Rodrigo friendliest gamestop employee I've interacted with in a while. Definitely would but from him again

Positive experience: Great selection for the size, decently used games, but they keep sneaking the insurance and other small add ons without telling you, so its kind of shady, I know they are forced to do it and it's very little to get it protected, but I should be given a choice not forced added in and me having to remove it.

Positive experience: Friendly staff

Positive experience: Quick

Negative experience: Yo compre el juego mario odyssey ellos les remplazando el dibujo que recubre el estuche donde va el juego y se quedan con los códigos de descuento . Cuando entre en la tienda los estaban cambiando . unos días después quise utilizar el código que biene en el juego de descuento me doy cuenta que lo que estaba haciendo ese día era quitárselos. No vuelvo a comprar en este sitio me cobran mucho más caro que en otros lados y le quitan el código que por derecho es tullo pésimo el dueño de este local .

Fantastic experience: Excelente customer service. Melissa the store manager went above and beyond to help resolve a problem I had with the Xbox live membership. I would highly recommend this store for your needs. Once again Melissa THANK YOU !! you were just amazing!

Fantastic experience: Amazing place

Fantastic experience: Very helpful and nice

Negative experience: La manger Melisa de game stop es una mala trabajadora, llevamos mas de 10 juegos y luego de ser valorados en 5 dólares cada uno, y para colmo cuando le digo q me de una gift card para comprar juegos ahi y me dio una que no nos sirve en la tienda, solo online, y ella no me explico eso, alguien que no sabe lo que vende no debe de ser la manager Todos los demás trabajadores trabajan a la perfección y te explican todo bien pero Melisa no sirve como trabajadora

Negative experience: DO NOT LEAVE ANY MONEY FOR PREORDERS HERE, THE EMPLOYEES SHARE YOUR PHONE NUMBER AND TAKE YOUR PREORDER MONEY AND THEN TELL YOU THAT YOU ALREADY PICKED UP YOUR PREORDER WHEN YOU CLEARLY HAVE NOT. THE BEST PART IS THEY THEN TELL YOU THERE IS NOTHING THEY CAN DO BECAUSE THE SYSYEM SHOWS THE PREORDER ALREADY PICKED UP. TOTAL SCAMMERS!!!!!!!!!!!!!!!!!!!!

Fantastic experience: Excelente atención, te atienden de maravilla, lo recomiendo al 100%

Fantastic experience: Me atendieron muy bien, pero estoy teniendo problema con la tarjeta y no sa ha podido activar.

Fantastic experience: They had what I needed, and good customer service.

Fantastic experience: I been going to this place since I was 5 years old I love it I recommend y’all to come here

Fantastic experience: Very nice staff.

Fantastic experience: A great place to look for your favorite games and collectibles with an excellent customer service that you can rely on.

Fantastic experience: They have pretty good stock of games and systems

Fantastic experience: Siempre encuentro lo que busco .el local es pequeño pero muy bueno y los empleados muy serviciales

Fantastic experience: Muy bueno

Fantastic experience: The employee is very helpful and professional he knows almost everything in the store .

Fantastic experience: Gteat Knowledge of what we were looking for.

Fantastic experience: It was a great experience...the two gentlemen working where very astute, helping the moms get kids under control...helped me with a special item my son needed...I've been to several of them and this is the best store....

Fantastic experience: Friendly and knowledgeable staff, always doing events and giveaways especially on release days for some games (I went for the Call of Duty: Modern Warfare release and had a blast, no sarcasm at all)

Fantastic experience: The manager is super awesome and the staff really knows there stuff

Fantastic experience: Nice place

Positive experience: Awesome my love this store

Fantastic experience: Very great service, caring and well informed employees, clean, organized and awesome Gamestop!

Fantastic experience: Rodrigo helped me out, great service he went above and beyond to make sure I was satisfied with my visit to his store.

Positive experience: Good store. Big free parquing lot and good customer attenption

Fantastic experience: Best Game Stop EVER! Everyone here is always so nice and eager to help you out.

Negative experience: I hate then

Fantastic experience: Thanks melissa for helpin me with my purchase !!

Fantastic experience: Employees are super cool!

Fantastic experience: Muy buena atención y los empleados super

Negative experience: Small place

Fantastic experience: Great customer service

Fantastic experience: Tidy estabilshment really nice workers

Fantastic experience: My teen loves game stop and so do I have great games for different consoles and have apparel and great sales from different stuff should try it out it's fun bring money or take your plastic with you it can get pricey enjoy

Fantastic experience: Good service

Negative experience: Too much focus on Not- Gaming Items!

Positive experience: I am very disappointed about Gamestop for not having a bathroom. Every time I go there guess what. There isn't one. I get so mad that they have no bathroom and sometimes I get the thought of suing Gamestop but nah. I think not. Al the kids won't be able to buy games but if they don't have a bathroom the next Gamestop I see I'm going to buy a RPG and blow it up then I'm going to sue it. I'm tired of going to Gamestop and having to dish Gamestop, make a bathroom or else.

Fantastic experience: Hands down most helpful gamestop in hialeah, night crew really friend helpful and knowledgeable about current events in the gaming world

Fantastic experience: Muy buena atención al cliente me gusta. se los recomiendo.

Negative experience: The worst experiences not once but twice now .

Fantastic experience: Chris and the manager helped me get a Nintendo Switch and a PS4 Controller. The transaction didn’t feel like a typical transaction I felt like were genuinely talking and building a rapport This is my favorite Gamestop to go to because the workers have become my friends and they give really good gaming advice. I don’t see why anyone would give them anything other than a five star rating To the staff at this Gamestop , thank you !

Positive experience: No me gusta, por qué no tiene suficiente personal , y de los 2 juego que compré 1 no funciona

Fantastic experience: I recently had some really bad experience dealing gamestops online service and customer service is not helpful I came to this store and the last of my issues were resolved and even a mistake the clerk made fixed it for me Rodrigo and I hope I get her name right Melissa they are great team and focused on Customer satisfaction I didn't get to use a five dollar coupon off a purchase because can't use two of the same in one transaction also I had asked for certain limited edition which I used my points to purchase 40 to be exact so I called and said hey the game you gave me was wrong how can we go about this knowing my situation already hours for weeks with game stop online they refunded me in a gift card and gave me five dollars on a purchase for the five dollar coupon I didn't get to use also another employee there when I get the name I shall update this review I dealt with god if war black Friday special canceled 2 times on me after the first time the apartment was taken off the order by gamestops own app when I did the order I was honored the price of 19.99 just 2 more but better than waiting just to be told again your order was canceled . This store surely cares about it's customers.

Fantastic experience: Muy buena atención

Positive experience: Staff very helpful and nice

Positive experience: Go a gift card here for my nephew. The staff was helpful.

Fantastic experience: Muy bueno

Fantastic experience: The best in games

Fantastic experience: Excelente

Positive experience: Tienen buenos juegos antiguos

Fantastic experience: Its amazing. I would totally go again!

Positive experience: Really nice the people there are nice and fast :)

Fantastic experience: I saved a bundle with pre-owned games and controller. I also becam a member so to save more for a year. I got these items for my friend's grandson. Thank you!

Fantastic experience: Los mejores

Fantastic experience: Love this place friendly staff whom are always very helpful!

Fantastic experience: You like videogames? This is the place!

Fantastic experience: Great place to get games and stuff

Negative experience: Depressing