GameStop

Negative experience: Worst GameStop I’ve ever been to in my entire life, the person that worked there refused to help me because I walked in one minute before close (this was the only time I was available to come because of work). The worker had glasses and long hair in a ponytail. I think leadership should fire this person for being lazy and having horrible customer service. I’m only adding one star because this platform doesn’t allow me to add zero

Negative experience: They should close this GameStop down or fire the employees; the way they treat customers is unacceptable. I won't be shopping here anymore.

Positive experience: They were so nice I wanted to get Super Smash Bros ultimate but they didn't have it an dit was clean and organized

Negative experience: I had a very concerning experience with this GameStop location regarding a PSA-graded Pokémon card submission. I picked up my order on January 3, 2026 (Order #1575031), and one of my cards—a 2015 Pokémon Mewtwo EX (PSA 6)—was returned to me in a damaged condition at the time of pickup. The store manager, Miles, acknowledged the damage and stated that a claim would be processed. It has now been over 2 months (77 days), and I have received no update, no resolution, and no follow-through. Each time I return to the store, Miles has been unable to provide any information or updates regarding the claim. I have also repeatedly requested contact information for a supervisor or district manager, and this has not been provided. At this point, the lack of communication, transparency, and follow-up is extremely concerning—especially considering the value of graded cards and the expectation of proper handling. I have already contacted GameStop corporate support and am requesting that someone from corporate reach out to me directly as soon as possible to resolve this issue. If this is not resolved promptly, I will be pursuing additional steps, including filing a complaint with the Better Business Bureau.

Positive experience: this gamestop is where i would go to every time i would look for a game or console, they're sometimes nice but there's some really rude workers here.

Negative experience: The lady that works here is the worst.

Fantastic experience: gamestop provides exclusive videogame accessories at the best and affordable price

Fantastic experience: Well stocked. Good staff.

Negative experience: Terrible customer service, I’ve never had a worst service in any other stores, the lady was talking on the phone more than 30 minutes and all the people knocking the door and no response, after that the lady put a sign, sorry out for lunch, she’d put the sign 30 minutes ago and not wasting more time waiting outside and people making line!

Negative experience: Not helpful at all

Negative experience: They never answer the phone every time I try calling them they never answer the phone I went there and some of the employees had attitude and very unprofessional even when I asked them a couple question about an Xbox they was very rude and had a problem me asking a question or them

Negative experience: Just hire any one that’s super lazy to do their job asked if a funko pop was near by and she said no.Then I go to the one near by and it’s there and of course another one that I wanted was in the store that she was too lazy even search for in her own store. Good luck getting anything from them.

Fantastic experience: Excellent

Fantastic experience: Been coming here for 15 years / the best around

Fantastic experience: Great customer service both times I've been here. Will return and purchase more PS4 games lol !!

Negative experience: Purchased a headset 3 days ago. I tried to return it because they made my ears hurt and she said that they don’t accept return once the box is open. Soooo how else am I supposed to know if these headphones hurt or not? Terrible “strict rule” and will never purchase anything at GameStop again. Definitely got ripped off because the employee is who recommended these headphones. Smh. Scam.

Negative experience: If you look, you will see most of the negative reviews are about one employee; this is no exception.

Fantastic experience: Catelyn was so helpful. I came in to buy a Pokémon game, and she let me know I could pre-order the upcoming release. I just called to get info about the midnight release and once again she was incredibly helpful. She even remembered my name from months ago. It was one of the best customer service experiences I’ve ever had.

Negative experience: Update: Short Lady??? w/short hair. EVIL MANAGER! The associates in this store are pretty cool, the manager is the problem. Read the other reviews. Or just visit yourself & go through hell. If I could give 0 stars, I would. I was banned from this store after following GameStop’s return policy exactly: I purchased and returned a game within the allowed period, fully complying with their rules. The manager displayed hostile behavior from the start, including a previous incident where my $200 headset was stolen and nothing was done. During my recent visit, she repeatedly refused to process a refund that was fully within policy, despite the fact that I followed the rules to the letter. I even found a sealed copy of The Legend of Zelda: Breath of the Wild – Nintendo Switch 2 Edition in the used section, which I returned properly, and the associate who saw it never mentioned it to the manager. She never acknowledged that I had saved the store $80 in merchandise. Instead, she focused on the fact that I had purchased and returned the same game three times. each return fully compliant with policy. After this confrontation, I went to the NW 7th Street location, processed my return there without issues, and received my reward. This type of management, hostility toward customers, and lack of professionalism discourages anyone from shopping here and reflects a serious problem with this branch. They stole a 200$ Headset from me, no compensation, no refund, & the headset disappeared from the store in less than 24 hours. Called customer support, they told me they would create a ticket, but they needed the managers name, I go to the store again, manager isnt there, & the employee “isnt allowed to give that information out” Gamestop? More like GAME OVER! Stay away from this Gamestop specifically, the Manager is Evil!

Negative experience: The worst gamestop in Miami. Watched multiple customers get dismissed and blown off by a rude store employee. Told me my warranty claim could not be processed after making me jump through hoops. After each hoop a new arbitrary reason was provided as to why she refused to help. Store employee assured me that no other store would assist and gave me a you can try but I guarantee it won't happen, statement. Went to other store and the exchange was done within 5 minutes. The rep was attentive and informative. What a stark contrast.

Negative experience: Came to do trade-in at 7:15pm. Got denied with made up store policy that they don’t process trade-ins 1 hour after opening and 1 hour before closing.

Negative experience: Sales staff was rude and unprofessional, she had short dark hair and wear glasses. Only thing game stop had going was friendly staff…

Negative experience: Stopped by to inquire about returning a game. The first employee was fine and trying to help me. A second employee with short dark hair, to whom I wasn’t speaking to, intervened into our conversation and responded rudely and unprofessionally. I was the only customer in the store so her tone through me off. I only asked a single question.

Fantastic experience: Always amazing service!

Negative experience: Worst attention ever.

Negative experience: Sold me a broken controller. I was never made aware that an ID is required to return a faulty product, which is ridiculous consisted they sold a customer a product that didn’t work.

Negative experience: Just went with my cousin to get these item's was fast and quick .

Positive experience: Too much waiting, they've been with a customer for more than 15 minutes, they don't want to look for the money here

Negative experience: Worst customer service ever

Negative experience: Used to be great service, now some lady 30 mins after opening says systems ‘we just opened (mind you 30 mins already) and system takes some time, to come online, can you come back in an hour’. Lazy vibe demeanor and they are busy unpacking/restocking of stuff. Seems she arrived late and wasn’t ready for customers, that’s her issue. Then she said they don’t have ps5 disc drives when you can see them online they have 5. I called another store they said ‘get over here we are ready with all that’ 2 miles away.

Positive experience: Just wanted to checkout what this GameStop had in it, that wasn’t in Memphis and I found it.

Negative experience: I been on hold for 35 mins. And when they finally answer they reply was “Sir you have nothing better to do” Garbage garbage staff. Literally pathetic

Negative experience: DO NOT EVEN COME HERE, this is the worst game stop that I have ever seen, the customer service is awful, they lie to you about their policies, they told me I could return something and get credit to buy something else and the next day the SAME PERSON told me I couldn’t do it, the employee actitud it’s totally inaceptable, ultra disrespectful, bad face, bad body lenguaje, even saying things like “I didn’t say that so you do whatever you want”, whoever is working today march 29, 2025 at 4:55 pm should not even be allowed to work in the customer service industry at all, it’s literally the worst treatment I’ve ever seen (the clients before me had the same situation) absolutely the worst experience in a game stop ever, DO NOT COME TO THIS STORE EVER, they don’t deserve clients here

Negative experience: Cant trade in on the first 1 hour of the store opening because their systems system will shut down. What kinda slow back water systems they running on? Is DSL still a service?

Negative experience: Terrible customer service. The short female employee never seems willing to work. I've visited multiple times to trade in phones, but there’s always an excuse why it can't be done. I also requested to use Venmo, which is clearly listed as an accepted payment method on the website and has been used here before. However, the same employee insisted they don’t accept it. There’s always an issue, and this should be investigated for failing to honor listed policies. Was the only employee in store 3/10/25 1:20pm Edit: Adding a picture from the first time they accepted Venmo yet somehow, I'm now being told they don’t. Went to another GameStop, and they had no issue taking it. Train your staff properly; this location is just wasting customers' time.

Negative experience: Employee on phone told me prismatic was for staff only, but they have surging sparks. went to store was then told they never received surging sparks and no one picked up the phone because the phones are down and it was impossible. DO NOT SHOP HERE WORST CUSTOMER SERVICE

Negative experience: Horrible place and they don't even pick up the phone I had to go just for my item to be sold out I called 25 times though out the day not one call was answered

Fantastic experience: cool people cool products

Negative experience: Horrible service this particular store won't even answer calls from customers I been calling for the past 2 hours they ignore the calls this place is a 1 star customer service

Negative experience: Store not open when they say it's open, store associate sold me a headset for the 360 and not the Xbox one last night, when I asked several times if it works for the Xbox one, he assured me it would. Got home only to find out it doesn't work. Returned to the store today, when they posted on their door normal business hours. What a shame, no wonder why GameStop is tanking.

Negative experience: This store and all of its employees always give me a hard time when I come here and I am not sure why Even the manager is rude I couldn't get her name but she always has a face like she's miserable and it has nothing to do with Me I rather go to the store on 57th and 7th

Negative experience: This is one of the filthiest stores I’ve ever seen oh my god. It’s like they have never vacuumed it or swept in there before. Trash and debris from outside is in every corner of this store. How can anyone work in there without their brain deteriorating? Like this is not normal. You could see the trash from outside, I felt nauseous in there. Wow

Negative experience: disgusting place. I can’t even believe this is allowed. garbage and dust everywhere.

Fantastic experience: Mel and Terrence took such great care of me. These gentlemen are both suffering in sweating heat because their business air conditioner is broken. They took their time to find what I need and allowed me to go their fan for a moment to cool down as they continued to stock those items and go through their renovations I'm gushing about this experience because the GameStop that is on 5709 nw 7th Street was closed due to having no qc and did not warn anyone. Why are these men having to work and sweat with no ac and the other store is closed? Thanks again gents. Hoping they fix your ac soon

Negative experience: THIS IS THE WORST GAMESTOP I HAVE EVER WENT I TOLD THEM TO HOLD ON TO THE GAME FOR A FEW MINUTES AND WHEN I RETURNED IT WAS GONE AND THEY SAID THERE WAS SOMEONE IN THE PLACE WHEN I WAS THERE IN ACTUALLY THERE WAS NO ONE IN THE STORE AND IT WAS A RARE GAME THAT COST LIKE 90 BUCKS IT WAS PROBABLY THEM THAT TOOK IT BECAUSE WHEN I RETURNED THEY WERE ACTING WEIRD!!! That place felt like a fever dream.

Fantastic experience: Maria was very helpful and had great customer service, favorite GameStop to visit

Negative experience: Out to lunch sign and closed.

Negative experience: Be aware they LIE when they say the used items are guaranteed to work. We came here two hours ago to find PS2 controllers so we could play old games and one of the controller's shape-side buttons dont work at all and the other one's directional pad doesn't work! What am I supposed to do with this??

Positive experience: The AC was “broken” and super hot. Dirty floors and the representative or cashier was not very friendly. Our knowledgeable. “Keep the receipt and you can bring it back with in 15 days if it doesn’t work I THINK”

Negative experience: I’ve been a loyal Gamestop customer for many years. By far, this is the worst location when it comes to cleanliness, organization, and customer service. The store clerk Nicholas was rude and didn’t even acknowledged us at all. After my purchase, he didn’t even say thank you. I ended up saying thank you to him and with a snarky attitude he replied, “ahuh”.

Negative experience: They never answer the damn phone

Negative experience: No call to inform preorder didn't arrive trying to call today and no one answers the phone called again now it rings and suddenly a busy tone after two or three rings

Negative experience: Been sitting here for half a hour google states they are open but no one is here with the gate closed. I can’t believe the people they put in charge at GameStop. No regards for anyone else’s time, shame on GameStop and their management staff.

Fantastic experience: Recently went to gamestop, a really helpful employee named Kenneth helped me pick out an xbox controller, fast and easy transaction!!! Will definitely be coming back soon!

Negative experience: The only reason I am giving 1 star is because that’s the lowest Google will allow me to place because if it was up to me I would give no stars. I was so excited of trading in my Xbox and receiving the amount that is announced on the GameStop website but I was declined that because of one Employee name Kenneth. I explained that the price on there website is not the one reflected on what there offering in store. He did not bother to check or even show that he cared. He made my experience at this store incredibly awful. I ended up going to another GameStop and getting my trade in at the price that was advertise with no issue. I will not be coming to this GameStop anymore and I will let my family and friends know not to come here either.

Negative experience: My man Kenneth R.. Boy does not have people skill. I had an issue with a trade in and he didn't seem too thrilled to be bothered to assist me. There was an issue with the price he was giving me for a trade in vs what was shown online. Kenneth's solution.... Tell me he has no control over the site.. Didnt even bother to look at my phone when I was trying to show him the official gamestop advertised trade in deal. FYI Kenneth, another gamestop gave me the advertised price without any hassle. Will not be coming back to this store.

Negative experience: I came at 7 to sell items. There was a sign “on break back in 30 mins” with no specification of when the break started or what time to come back. I knocked in on the door and a young man answered. He said he was the only one working and on break. I asked when the break stated he said it just did. I said I had items to sell. He said he wouldn’t take any of it. However I know that GameStop does that the items I have because I checked online. He says online is incorrect. I asked to speak to the manager. He says that’s not possible and shut the door on my face. Waste of time. He obviously doesn’t care about his job and was just looking to not work with people until the store closed. Don’t go to this store it’s a waste of time. Not sure why he’s getting paid for not doing his job.

Fantastic experience: Nice price

Fantastic experience: Always specials and a variety of selection of action figures

Negative experience: Staff doesn’t know what they’re doing I go there to trade in my PS5 for cash and they tell me I can get cash and credit which I thought was good. I then get something else with the credit after the transaction is done I’m waiting for the cash and the employees look confused after I literally told them I needed the cash to pay off debt before the transaction started. Now I’m stuck with the product I got and no cash. Train your employees to speak clearly and less time star gazing. I also will be calling customer service and reporting this store.

Fantastic experience: I love it have great service and always have what i need

Fantastic experience: The staff is very nice and helpful.

Fantastic experience: Nice ppl at this game stop.

Negative experience: They are scalping and forcing people to get their warranty service to the ps5 they know people want the system so they push this warranty onto the order to make extra money. Very unethical and scummy.

Negative experience: Bad,service,never have games in the store,and never asks the telephone,no matter how many times,you call. Just bad terrible. And this is the nearest store to me,hate to travel far for another store. But what can you do when a store is so horrible???

Fantastic experience: Great staff and great service

Fantastic experience: Always look forward to come and shop here, getting games for the kids having them have fun picking out an old classic or a new game. The employees here are always helpful, the owner herself helped me out with a coupon which was having problems applying.

Fantastic experience: This Game Stop Customer Service is amazing! Chris and Chris helped me find a video game that I only had a cover image! Truly awesome guys!

Fantastic experience: It’s morphing time!!! You can be a big kid again with this Mighty Morphin Power Ranger Morpher and Helmut!! It’s perfect for display or cosplay!!

Positive experience: Can be better!

Fantastic experience: Its good but there isint any scorebunny plushies

Negative experience: Been going to this GameStop for years.. even worked here for some time way before and I gotta say it’s only gone downhill.. usually tend to buy and pre-order from this specific GameStop but not anymore. I feel disrespected after today . It’s cool tho they’ll survive like the roaches they are. By the way thanks for notifying me about the product I wanted to purchase… oh wait nope they didn’t never mind

Fantastic experience: Honestly not too much to say about this gamestop except that I've been going there for over 15 years. Experienced my midnight releases there and have amazing memories of this place. Staff is always helpful and friendly.

Fantastic experience: Stock is low I imagine due to covid but they can help you find what you want

Positive experience: Very cool staff. Very helpful. Dodnt have something i wanted but they gave me a printout of all the gamestops near by.

Fantastic experience: You guys have great customer service. Thank you.

Fantastic experience: Really good customer service

Fantastic experience: Purchased a controller for my birthday and had to go back twice and to varying gamestops, the last one being this one. End result was a SWEET NEWER MODEL OF THE CONTROLLER! Warranty is good. First time was a year and the second time was 7 days. I feel like it's worth it. Other than that, I like this Gamestop! It's next to Home Depot and a pawn shop! I bought BOTW here and it lasted me like two months. Its also worth noting that for any Gamestop at least in FL, the tax is usually the same as the state tax. So you can Google 6% of what the base price is... Thank me later lol

Negative experience: Just had an experience that left me with bad feelings. I called earlier today to ask them to place on hold a game for me that was supposed to come with special magnets on purchase. Person on the phone said no problem, they'll hold the game and magnets. I go in later, a different person rings me up and says the magnets are preorder only even though the email I received said "Purchase this game" not preorder. So I left after purchasing and realize he slapped on a game warranty without deliberately asking me. Yes, it probably was on the pad and I should have looked closer, but he definitely did not ask me if I wanted a game warranty. So basically inconsistent messaging plus sneaking charges. I don't frequent GameStop that much and this whole experience basically reminded me to not bother in the future. 2 stars because the employees were polite and the person on the phone was very nice.

Negative experience: First when I went up to the counter to buy two used games they tried to over charge me on both games by about $20 each over the sticker price. After I correct their mistake and purchased the two games. They failed to actually place the game disk in the plastic game case! Unfortunately I didn’t notice this until I arrived at the house 35 minutes later! I couldn’t even reach them on the store phone because they don’t answer it!, I can now see why GameStop is going out of business, they just don’t care about the customer! Very bad service, will call my credit card company and dispute the charge and will never return to this store again!!!

Fantastic experience: I been going to this GameStop every since I was 17 in high school. Myself being 25 all o got to say that they have excellent service and full knowledge of the games they are selling.

Fantastic experience: Friendly staff as always.

Fantastic experience: Very good customer service. Cool items you can get all types of video games here and acce...

Fantastic experience: Great service

Fantastic experience: Always has the games that I want and it's very friendly

Fantastic experience: Great sales team!

Positive experience: Is a gamestop why would you look at reviews, judge by yourself.

Positive experience: A lot of swearing going on between the staff and not a lot of professionalism but they're young.

Fantastic experience: The staff is very helpful.

Fantastic experience: Very professional costumer service

Positive experience: Ps4!!!!

Fantastic experience: Very friendly and social staff. When they dont have an item in stock at there store-will point you to the right direction.

Fantastic experience: Awesome place

Fantastic experience: Clean,organized and great service!

Fantastic experience: very helpful service

Fantastic experience: Staff is very helpful. Randy took alot of time to help me out to order what I wanted

Fantastic experience: Luisolardigital

Fantastic experience: Great staff very helpful and accomidating during these crazy covid times

Fantastic experience: Good barber

Positive experience: Great experience..had so much fun. The staff made sure we were taken care properly. I would recommend this place..its quite fun.