GameStop

Fantastic experience: Went in 2/10/2026 around 1pm to get some Pokémon cards mailed off to be graded. The lady working was extremely helpful. She spent time telling me what was worth spending the $25 grading fee on and what I should just keep for my personal collection. She showed me how all the shipping and grading progress is tracked on the Game Stop app, which is super convenient for a first timer like me. Highly recommend getting your stuff graded here as the staff went above and beyond for me.

Fantastic experience: I went in to trade a couple games and pick up some new stuff. The representative behind the counter was super helpful. Gave me some knowledge I've never had before and pointed me the direction of the purchases I wanted for that day. 10 out of 10 service recommend to everybody.

Fantastic experience: I apologize for not remembering the name of the extremely helpful store associate, but she went the extra mile in helping me find a couple specific Jakks Pacific Mario figures that I had been searching for.

Fantastic experience: Ryan was very helpful! He even made our child feel welcomed which is hard to come by. Great service overall, will be back!

Fantastic experience: Awesome, Fast, Friendly & Knowledgeable!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ 5-Star Review I stopped by the GameStop in Chandler, AZ and had one of the best customer service experiences ever. The girl working there was incredibly friendly, patient, and truly knowledgeable about everything in the store. She knew her games, systems, accessories, promos — all of it — and helped me find exactly what I needed without any pressure. It’s rare to meet someone who actually listens and genuinely cares about making sure you walk out happy, but she absolutely did. Super helpful, super cool, and made the whole visit quick and easy. If you’re in the area, definitely stop by this location. She’s a rockstar.

Negative experience: I went by for the free shiny Koraidon/Miraidon code printable on receipt for Pokemon Scarlet and Violet, as well as to preorder Pokemon ZA for Switch 2. Come to find out they never gave me the free code, so needless to say I will be cancelling my preorder and suggest if anyone is trying to do the same to check your receipt carefully before you leave if you choose to use this location.

Negative experience: The dude working there 100% is a liar. I bought my son a PREOWNED game from there 2 days ago. On the preowned rack, with a preowned sticker, and at a preowned price. We go in to trade it for a different game at the exact same price. The guy working lies and says I bought it brand new so I have to sell it to them instead of trade it. So instead of a straight trade I owe him $15. He’s a liar. I bought it for $24.99 the same price as the other preowned game. Bottom line is don’t come here. The guy is a liar and a cheater. I had the game 2 days!! It should have been a straight trade. Did i mention he’s a LIAR!!

Negative experience: Poor items on hand and it smells like an ash tray.

Negative experience: They always have the smallest inventory for pokemon

Positive experience: America's few remsining toy store, depressing!

Negative experience: said there was 40 ETBs available and many waited over an hour for 5 people to buy everything out. Set limits or tell people so we don’t waste time. Absolutely ridiculous

Positive experience: Pricey games and low trade in value. No surprise there.

Negative experience: Barely had any games just like FIFA and others is all they had and they didnt trade for today

Fantastic experience: Fast and knowledgeable staff always help you get what you need

Negative experience: Worst place ever. Never go here to trade anything. No one goes to GameStop anymore. They're just grabbing as much money as they can before they close forever. You will not be offered a good deal for your trades.

Fantastic experience: Had Ryan the manager at the shop to help me out and got some nice D&D dice

Fantastic experience: The guy who was working there was knowledgeable and had some good suggestions. They surprisingly had a decent selection of older Xbox 360 games. Store looked well organized and taken care of. I’ll be going back in the future to grab some more games.

Fantastic experience: This location is actually fantastic, and the employees are excellent and friendly. :)

Fantastic experience: A small piece of heaven. Reasonable priced. Amazing massage.

Fantastic experience: Ethan was super helpful and nice. I got the PS5 FF 16 Bundle and it's Awesome. Great experience.

Negative experience: Awful customer service. When you call in, you are asked if you can hold and then while the phone isn't muted for the 15 minutes i waited, you are able to hear 3 to 4 transactions occuring with no response back to my call. Decided to hang up and call back to listen to the guy tell me that it was all one large family with several transactions and that it really wasn't that long of a wait. Nice worker & he can keep his sarcasm. Good one Gamestop. March 1st 12:30p Apparently needs more help at this location.

Fantastic experience: Great deals, friendly, helpful staff

Fantastic experience: We went over the Christmas holiday to use a gift card - the staff at this store went above and beyond to help figure out how it worked. best customer service experience - excellent team. This has become our store of choice.

Fantastic experience: Not a huge selection of Xbox games, so we went farther out to the Ahwatukee location. When we got home one of our CD’s was cracked so we went back to this location to return it. Ben had excellent customer service and swapped it out right away, even throwing in a free 1 year warranty! It’s hard to find good customer service these days and we were happy that the issue was resolved so well.

Fantastic experience: I’ve been going to GameStop since I was little and ive always loved going because it’s always been a safe place for me to go. Luna and Mike were so so cool man, I liked this placed a lot.

Fantastic experience: Counter person was very helpful and knowledgeable!

Fantastic experience: Found what we were looking for. And the cashier, Luna, was very friendly and helpful

Fantastic experience: The staff was super nice! Daniel and Krystalynn are super stars ⭐️⭐️⭐️⭐️⭐️

Fantastic experience: Workers were friendly and helpful. They even offered to see if they had a cheaper pre-owned copy of the game I was about to buy without me asking them.

Fantastic experience: Placed an online order and picked it up within the hour! Store was really clean and the layout was nice. Plenty of gaming stuff to purchase!

Fantastic experience: Probably the nicest staff at this location of all I've been to. I've been to some locations with okay staff, and really bad staff. But I try to return to this one since the staff always seems nice and friendly here, and not a forced friendly.

Fantastic experience: Excellent!

Fantastic experience: Everytime I go into gamestop it is so inviting. Jeremy is very knowledgeable in all things games and Mya is a wonderful leader!

Positive experience: Store manager was super helpful.

Negative experience: The one employee who was there was unfriendly, unhelpful and standoffish. Like he didn’t want to be there. Will not be wasting my time making the drive here anymore.

Negative experience: dude looked me dead in my face and sped up to lock the door 15 minutes early lol won’t be coming back here

Positive experience: Lots of stuff to shop, was on the phone most of the time so didn't give the cashier much of a chance to do her job, but helped me find the right item I needed!

Fantastic experience: Excelent service. And speak spanish

Fantastic experience: My Xbox broke and I was out running around trying to find a replacement for the same day. Went to 2 other stores and everyone was out. Walked into GameStop and bam! Walked out with a refurbished Xbox in less that 10 minutes. Great service <3

Fantastic experience: Had a fantastic experience! Ryan was extremely helpful, kind, and went out of his way to introduce us to new items and offers! Will be back!

Fantastic experience: Best Gamestop in the Valley!

Fantastic experience: Really nice shopping experience. Friendly staff.

Fantastic experience: Popular store, great, friendly customer service.

Fantastic experience: Very helpful staff and even with a new hire in training, their assistance and service were great

Fantastic experience: I like several Gamestop locations, but the polite service at the Arizona Ave, Chandler location are top notch! Always enjoy coming here.

Fantastic experience: Excellent customer service. Great selection. Best Game Stop we have ever gone to!!

Fantastic experience: Good Store

Fantastic experience: Guys work hard here to get you the cash for your used electronics. Take them here first.

Fantastic experience: Awesome sales guy

Fantastic experience: Love the helpful informative employees.. Always willing to help suggest the right game for a gift.

Fantastic experience: My entire family came in towards closing last night and had such a wonderful experience with Jeremy. He was very knowledgeable when it came to us bombarding him with questions about the PlayStation store. He was also very patient and kind to my 7 year old nephew who took his time to count out his money for the transaction. We truly appreciate you Jeremy! Thank you for the amazing service. This was our first time in this store and Jeremy will be the inly reason we come back!

Negative experience: Staff sorta felt like they didn’t care too much for the customer, and didn’t stop shelving extras and add on despite me telling them several times I didn’t want anything else.

Fantastic experience: Don't normally have any reason to go to a brick and motor game store. However stoped in for some controllers. Staff was surprisingly helpfully and friendly.

Positive experience: Not bad. Good deals if you wait for em. Decent selection for all games/consoles.

Positive experience: Not I again. Oh my when is this going to stop me supposedly being at places I'm not. Good games and thing but to expensive for me

Fantastic experience: Tried the survey from their receipt. Seriously, make it easier! Alex, was awesome came into exchange some headphones and no worries were given. All in all great experience! My son even managed to squeeze an extra $20 out of my pocket

Positive experience: Haha it's a gamestop that's forsure.

Fantastic experience: 5 star for customer service. The gentleman was very helpful. Will definitely go back again.

Fantastic experience: Outstanding staff

Fantastic experience: BEST GAMESTOP EVER!!

Fantastic experience: Staff is always friendly.

Positive experience: The ASM messed up on my madden release on accident fixed the problem gave me a small discount to counteract his mistake. Good service and very informative when I asked him about my mortal kombat downloads

Fantastic experience: Went in with my kids to pick out a few games to celebrate the first day of school. The place was ice cold and felt great considering the heat outside. Joe was awesome and helped us find everything we needed. He was professional and friendly. Lots of great merch and collector items too.

Fantastic experience: Very friendly informative workers.

Fantastic experience: Great

Fantastic experience: Knowledgeable employees and very helpful, excellent selections, will definitely be my gamestop go-to

Negative experience: Never been there

Fantastic experience: Muy amables, gracias!

Fantastic experience: They were extremely helpful when I had a question

Fantastic experience: Has a lot of used games as well as all the new ones. Majority of used games.

Fantastic experience: Great place to get the latest and retro video games and accessories. The staff is friendly, knowledgeable and honest. Plus, they have really great ongoing sales. Ask for Okai, he knows video games new and old.

Fantastic experience: Lots of choices at comparable prices. Check out online for deals. Super friendly manager.

Fantastic experience: Manager Mike is cool and very helpful

Fantastic experience: Awesome staff Joe is always helpful Everytime I go in

Fantastic experience: My favorite GameStop location heart friendly staff very knowledgeable and care for the customer.

Fantastic experience: Great location, game and accessories selection, friendly staff.

Fantastic experience: The workers are very kind and helping, they recognize some regulars and it just makes it a more inviting place to go to. Really good service compared to some other game stops

Positive experience: It's GameStop so prices are on the high side. Won't get anything for your trade-ins sadly. But this store specifically has great customer service. Very active team that is quick to answer any questions you have.

Fantastic experience: Great costermer service. I was asked if I needed help twice.

Fantastic experience: First time in the store. I was greeted by Daniel and other employee. I like that! Good deals.

Positive experience: Son muy amables con los clientes

Fantastic experience: Gamestop experience is always great

Fantastic experience: Got through a massive line at the Red Dead 2 release in just minutes! Thanks guys!

Positive experience: Great place but employees won't shut up about the deals they are having

Fantastic experience: Pre-order order all new games nice cool place.... next to this they have a T-Mobile a Chinese restaurant Walmart Supercenter Goodwill Wendy's and del taco

Fantastic experience: Great service and friendly, helpful workers

Fantastic experience: The employee's are super helpful, they help with anything you need. Plus the store has lots of variety of games and consoles to choose from. This is truly a one in a kind store.

Fantastic experience: Cool people to chop it up with and they know how to help out the gaming community.

Fantastic experience: Our favorite GS!

Fantastic experience: We have only been to this location two times but I frequent the Gamestops closer to home more than I care to thanks to my kids. I think you have to understand that you get paid a fraction of what you think a game or phone is worth, for trades, but if you put the credit toward a new purchase it helps offset the price and honestly it's kind of hard to sell games on Craigslist or eBay or maybe if you are a busy parent that's just not how you want to spend your time. I found the store to be smaller than some stores I have been in but the employees to be friendly and helpful. I would visit again. PS they have a creepy recording that says you are being watched but it's a recording and not because of you looking sketchy!!

Negative experience: This place is a Ripe off do not waste your time or your money here there very unorganized the Employees are rude impatient and very unhelpful all they wanna do is rush you out store was not clean trash all over the for things in the wrong places and the prices were not good at all I will never be comeing back ever again I would not recommend to any one to come to any game stop

Fantastic experience: The most friendliest Gamestop ever.

Negative experience: Nerd alert! These people working here seem to have been the kids that got picked on in junior high for being on the varsity chess team! They are disrespectful to me and my girl everytime we go in!! I came in with my old phone LGG7 with a cracked screen and the lightbulb was burnt out plus I had a lock code on it so we couldn't get into the phone so they denied me and told me to wait till next day when manager was in.Came in manager denied me because I didn't have the box, came back in with box got denied again because they couldn't get into the phones system settings..so they make me go back to at&t and get my proof of purchase receipt from a couple years ago so that way they knew it wasn't stolen then finally gave me my money and charged a f***** fee for having to take a broken cell phone which was the price of bringing it in with the charging cord, so pretty much stole an extra 2$....one person will always refuse my controllers o matter what and another will take them anyways! This is a bad way of doing business when they just look at you stuff and say..."its dirty so your not getting as much money as you should because you didn't dust it off before coming in" like sorry I live in a 2nd story apartment where the seals let in dust and dirt all the f**** time and we have to change the air filter weekly....its f***** Azizona! Land of the sun and dust....idiot former gamers gone broke and having to work for the man so they pay for their moms srp and continue to live in the basement

Fantastic experience: The 2 guys there were super helpful, and nice. I will definetly be going back!! Thanks guys!!

Positive experience: I like game stop and going into a physical store. Nice employees.

Fantastic experience: Best customer service I've had in a long time.

Negative experience: I went in for a simple question about a warrantied game return. The employee on the floor was confrontational and talked down to us almost immediately- dismissing us and everything we said and would not let us get a word in edgewise before rudely cutting us off. Now look- I'm not usually the type of person who rates a business based off one bad egg. Perhaps I was the 19th customer he'd talked to that day and all of the preceding were terribly impatient and didn't listen to reason. Heck- for all I know, the man's dog could've gotten run over this morning or something depressing like that. But it is important to recognize that YOU are the face of your company to EVERY customer who walks through that door. It is utterly unacceptable to be argumentative and disrespectful. I've purchased literally hundreds of dollars of merchandise from that store in the past- but after today, I'll be going elsewhere. I recommend you do the same.

Negative experience: Not good service.

Fantastic experience: Love this store.