GameStop

Negative experience: Pokémon day collection box $40 here but only $18 at target. Marking up the prices that high and still want you to pay for pro membership?! Yeah no thanks

Fantastic experience: Store Manager Ryan was awesome, superb customer service and very good with making sure i got everything i need. Will be a lifelong customer for gamestop, I will pass this experience to all my friends. Thank you great store and great team.

Negative experience: Always had issues with this location at gamestop. Pre ordered a game that was supposed to come with an exclusive. A whole lot of people didn’t get the item, I was called saying they finally got very minimal copies a week or so after it was released. Then proceeded to tell me I would have to wait a few days just to be able to buy the game to get the exclusive item. Horrible from the people at that location as well and the company for producing very little when it was supposed to be guaranteed for most people.

Fantastic experience: We met my son there at 6:55. They close at 7 pm in Sundays. The clerk was kind and let us still look. We ended up with a purchase because he stayed about 15 mins over!

Negative experience: This place is absolutely horrible now their online pricing is different than their in-store pretty much every product is 10.00 more than just going to Walmart or Target or even Amazon can you call customer service you get outsourced to a country you can't communicate with

Negative experience: I am writing to express my concern regarding a recent purchase I made on July 3rd. The item I bought did not function as intended, making it effectively unusable. As a result, I visited your Stapley location and attempted to return the product. Unfortunately, my experience at the store on july 9th was disappointing. One of the staff members appeared uninterested in understanding my issue and simply repeated the store’s return policy without any effort to engage or assist. The policy in question states, “New products that have been opened are not eligible for return or exchange.” While I understand the importance of return policies, this particular clause feels unfair and highly anti-consumer, especially when a product is only discovered to be faulty after being opened and tested. I also contacted your corporate support line, hoping to escalate the issue. However, the representative I spoke with was unhelpful and repeated the same message without offering any real assistance or escalation options. Despite calling the store and being told by a manager that I could return the item for store credit, I was again denied this option when I returned on July 10th. As a long-time customer of over 15 years, this experience has been extremely frustrating and disappointing. I feel I have not only lost money on a non-functional product, but also valuable time trying to resolve this issue. I am respectfully requesting either a full refund or store credit as a resolution. Thank you for your attention to this matter. I hope we can resolve it promptly and fairly.

Fantastic experience: Ryan was a big help, very knowledgeable 100% recommend coming to this store great staff and great service

Negative experience: I used to go to this Gamestop store for a awhile. The last two times the customer service has been really bad. I asked the sales associate once about pre ordering a switch 2. He told he waited at work when they live and order directly from the store before anyone else. This time I had questions about the switch 2 and it seemed he did not want to be there. That is fine. The one on stapley and the one on Ray road were a lot more professional. I will be driving out to do my shopping from now on

Fantastic experience: Amazing customer service.

Fantastic experience: I used to not like this game stop, but we met the new store manager.He was awesome.He told us that the same experience would never happen again and he was right. Thank you so much for fixing the problem.One of the best gamestops out there.

Fantastic experience: Shoutout to the crew working the switch 2 release. You guys are great!

Negative experience: Shopping at GameStop reminds me why I stopped long ago. No I don't want a membership, I don't want to get insurance...I just want to buy a game and get out. No need for 20 questions. Plus I think there's a skimmer at this location cause both my cards ended up fraudulent charges a month later.

Fantastic experience: They are knowledgeable and helpful. Great staff and selection.

Negative experience: This place never has what you need or want. Staff always rushes customers due to understaffing. Pointless trying to shop here, and even more pointless to have a Pro Membership in this town. Walmart usually has a better selection and pricing. Ridiculous.

Fantastic experience: Dominic was awesome. Came in close to closing time and he still was able to do a trade in for me, even though he really could have sent me away like the last store did. These are the kind of employees you need to keep around long term and treat right.

Negative experience: I am disappointed at this GameStop they're supposed to have every game that you need, but no retro games. Unbelievable

Negative experience: Went with the kids to get a couple of used games. Had to check out twice, effectively putting a hold on my funds. Have them find the games before purchase to avoid issues. Unless you have to have it immediately, you are better off buying online.

Negative experience: Been sitting outside for over 20 minutes waiting for the place to open…supposed to open at 11…. Still outside waiting

Positive experience: It's a gamestop, nothing extraordinary

Negative experience: Avoid shopping here if you can! stopped by with my brothers to purchase a PS5 Pro and they had one of my brothers standing in line for over 15 minutes without being assisted. Then another customer walked in trying to sell a gaming CD and was immediately assisted by a younger staff member. Afterwards the worker didn’t bother to ask if we needed any help and just walked away. We left and went to a different store to purchase.

Negative experience: Horrible how is this place in business still? Wait 20 minutes to check 2 people out. Prices listed wrong on everything. Dirty like the owner or investors just gave up on it.

Negative experience: I purchased a brand new PS5 controller with a 2 year warranty a little over a year ago. When I purchased the warranty their policy was if it stopped working or developed problems they would exchange it for a new controller. They changed their policy between then and now and you get a used controller instead. I would not have wasted my money on a warranty if I had known their policy would change making the warranty basically not worth it and screw everyone over. Why would I spend extra money on a warranty on a NEW controller, so if it defects, they replace it with a used one? How does that make sense to anyone. If you need a controller go buy one from Walmart, get their warranty, if you need an exchange they will take it and not give you a used controller because they don't sell used controllers. I've been a customer of GameStop since I was about 12 years old. I'm 33 now. Won't be back again. I'll spend my money elsewhere from now on and I recommend you do the same.

Negative experience: Very rude staff, I went to buy an Xbox controller for a birthday gift, and the controller was marked at $ 79 dollars. When I was about to pay, they said it was $ 99 dollars. They said it was on sale, but not anymore. They didn't bother to change the sticker and didn't honor the price tag, ignoring Arizona requirements on pricing errors.

Negative experience: The young lady that was working as the cashier was extremely rude. Usually I have amazing customer service at GameStop. Just not with this girl. She was extremely rude right up from the get-go when I tried to talk to her about trading some games

Fantastic experience: Great place, very friendly and helpful people here. They helped me get exactly what I needed for a gift.

Fantastic experience: Excited for today's Christmas purchase! Was able to find exactly what I needed, great customer service!

Negative experience: Bad could not get help.

Fantastic experience: Good location, kind workers!

Fantastic experience: Helpful and friendly, thanks!

Negative experience: Bait and switch con artists, I was excited when pre-ordering a product, I was informed that supplies may be limited but, they'd alert me when they arrived however, I checked with the store a few days later and found out, not only had they not informed me of it's release, they in fact didn't have the product that I pre-ordered, the cashier was pleasant but, that doesn't excuse the blatant bait and switch routine done by either the manager or the other employee I placed my pre-order with. I will not be going to GameStop for any more pre-orders.

Positive experience: Very service oriented and dealt with our problems. Highly recommended

Fantastic experience: Easy in and out. Not open till 11+(prefer 9am)

Fantastic experience: great place and good service i found what I was looking for

Fantastic experience: Super friendly staff I could tell the guy working there loves his job.

Fantastic experience: Devan was awesome ,super friendly & attentive at all times! Came in to sell a bunch of old gaming stuff i dont use on 4-4 in the morning, glad i went to this place! Give this man a raise, he's doing honest work.

Fantastic experience: My grandson loves this place

Fantastic experience: Was wasting time waiting to drop off my kid with her mom. Love going in this store and buying Funkos, talking games, and seeing what's out.

Fantastic experience: Devin is amazing!! He went above and beyond for me to get the right product and gave me exceptional service! Thank you, Devin!

Negative experience: Don’t order online. My son ordered a game and when we went to pick it up they did not have it. It’s been a month and we still haven’t been refunded.

Fantastic experience: The manager Genevieve was awesome and helpful and so nice, fixed a problem that another store wasn't able to and took care of everything super painlessly for me on a really busy day

Positive experience: The staff was nice and he offered help you even though he had other customers and was alone.

Negative experience: This place was by far the worst place I’ve ever been too it’s a joke I purchased a ps5 and transaction went thru on my end and because of there technical difficulties they want me to walk out of there store with a incident ticket report - minus the $700 out of my account I don’t recommend this place to anyone!!!!!

Negative experience: I came today to buy a ps gift card. They say the activated it when I went home to redeem it wouldn’t let me went back they said they couldn’t help me. 2nd bought a purse for my wife I saw that she would like they for got to remove theft provention tag waste of time gas and will never go back I spent this day close to 450$

Negative experience: Incredibly rude manager and staff. Unhelpful. I called asking for a game, was refused service and then hung up on. Another store had to call for me so I could come get my game.

Fantastic experience: Found some old stuff. And stuff I couldn’t find they were more than happy to direct me on the Internet to get it.

Positive experience: This is a very good Gamestop...

Fantastic experience: Every time I visit this store, I am always kindly greeted by the staff. The staff also offers great customer service. I would recommend shopping here to everyone.

Negative experience: Employees wouldn't honor 20% tote bag because they ran out of tote bags. All items would have fit and I didn't mind if I didn't get a bag but they wouldn't work with me. Tak off your promotions/advertisement from the door/window if you can't honor the deal, that's false advertisement.

Negative experience: been a dedicated gamestopper since day 1, but today’s in-store experience was freakin’ brutal. Customer/guest experience was non-existent…was in store for 11 minutes, in line, before anyone even spoke to me. time to take my business online/elsewhere.

Positive experience: Alyssa was so awesome and friendly when I went in to buy a game she gave me good insights on new releases and how to get on the pre order list I was very pleased and happy after finding what I needed I will definitely be coming back to visit ! She and jacc did amazing with the customer service thanks girls!

Negative experience: Went by this location at 11:45 AM on July 21, locked up tight despite the posted hours saying 11AM to 9PM. Very disappointing.

Negative experience: Didn’t have the best experience with the store clerk. Ended up going to a different GameStop.

Fantastic experience: The employee was very knowledgeable and friendly. He helped me pick out a few games for my son and the PS5 that we just picked up. We've been having lots of fun with the recommended games and some classics that I picked out. Thank you very much!

Negative experience: Employe lock the doors and left during business hours on Sun at 5:45 pm . Very unprofessional . Management should look in to it . Horrible customer service .

Positive experience: They have a great selection of video games but the prices are very high for being used games. You could pay $56 for a used game that just came out instead of paying $60 for it brand new. They're trade-in values are not very good, they always give you a better price if they give you store credit so you end up losing a lot of money if you sell games to them.

Negative experience: Do not go to GameStop it will try to find every excuse to not give you an exchange or refund on their defective

Fantastic experience: Love this spot! Huge selection of games and equipment. Very helpful staff always. I’ve been coming here for a year or two and it’s become my favorite place to get games.

Fantastic experience: The guy that works at night (might be a manager)I'm so sorry I don't recall his name! He was so helpful and honest. I wish all customer service employees were just like him. And I came in right before he's was supposed to close but he didn't rush me at all, answered all my questions without making feel stupid, and was super patient. I will be back to buy a switch from him

Fantastic experience: Great customer service. The employees there are very knowledgeable & helpful with any questions.

Negative experience: Somehow preorders that are limited are sold out immediately all the time even little promos sold out all the time I have strong feeling employees are taking them before anyone else

Fantastic experience: Got a cool little figure here

Fantastic experience: Super nice guys, really helped me with some game choices. Bonus that the store is usually very busy so it's well stocked with games, accessories, and consoles.

Fantastic experience: Nice smaller Gamestop. Staff is really friendly and helpful, as well, and will leave you alone if you are just browsing.

Fantastic experience: Sold the Playstation Got a better offer .

Fantastic experience: Easy to talk to staff and great selection of funkos

Fantastic experience: Emoyees are always helpful and friendly. This store is bigger than most and I love that you can walk around without feeling crammed. Plenty of games and accessories to choose from.

Fantastic experience: Stopped in for my son to buy a game. I did not go in. He's happy, so all's well

Negative experience: Told me they could/would not price match the gamestop website on 2 switch games because they were not "in stock" in the system. This is while they were holding the two games I wanted. Went to target and they price matched the gamestop website. Bad customer service

Fantastic experience: Always amazing customer service

Negative experience: Just tried to go in and purchase a couple of game cards for my kids and was rudely told they were closed. It was 12:45pm. There were already 2 people in line and I just asked if I could just quickly grab some game cards the the person working refused to accommodate my request. I had already been to 2 other stores that didn’t have what I was looking for. Wasn’t even given the opportunity to see if they even had them. Was just told to leave. This used to be a great store, my kids even enjoy going to this specific store. Used to go out of my way to visit this location.

Negative experience: I tried to cancel my membership and they wont cancel it very stupid.

Fantastic experience: This isn't a review of Gamestop as a company but of the employee at this location named Tyler, not only was he extremely helpful and understanding of my pre order issues he was nice and talked me through everything. Thanks for being awesome Tyler!

Negative experience: Really bad customer service!

Positive experience: They're very nice you can find stuff there you can't find otherwise but there's prices are so high

Positive experience: Nice helpful associates. Not much of a selection.

Negative experience: After over a year tried going in to make a purchase but was told there was a limit so asked if I could do multiple transactions or maybe purchase from a different store the clerk that I was talking to implied that might be possible but wouldn't do it themselves because, said in a more roundabout way, it's not their job and they don't have to. Went to the Wal-Mart across the way and while they also had a limit they still let me make the purchase with multiple transactions. Customer service is always been poor with GameStop and now it looks like it's reaching the store personnel as well. This will be the last time I ever go to a GameStop. Seriously disappointing.

Positive experience: Store employee of was very friendly and helpful.

Positive experience: We had to return an Xbox that was not working. The girl that sold it to us was there. She was really nice when she sold it to us but She wasn't even nice when we had to return it.

Fantastic experience: Customer service was efficient, new and used products readily available, clean store, great location.

Positive experience: Good selection of games and nice people. Employees are very helpful!

Fantastic experience: The staff was kind an they have a cute chick named "Cat" that works there, best part about coming in time from time. :)

Negative experience: Called to see if they had a PS4 and they did but made it very clear that they can't hold onto consoles, like, weirdly clear. Okay, no problem I was only 15 minutes away. By the time I got there they claimed someone had already come in and bought it just before I arrived but their shift demeanor makes me think they probably just stashed it for themselves.

Negative experience: I asked about a PS4 and they LIED about having only one more.

Positive experience: This store is smaller than the ones I usually shop at, but everyone is just as nice.

Fantastic experience: Very clean store, well stocked and the customer service is superb

Negative experience: SCAMMERS READ ALL. Bought a bundle which wasn't a bundle. Standard console w controller. Upon buying the "bundle" sales associate told me it comes w one accessory that I need to pick. I got a controller and game expecting to pay for 1as she told me 1 comes w the "bundle. After leaving on the receipt showed I played for both iteams including the one she said comes w "bundle". Reported on line saying i feel like I was hustled manager called me told me I misunderstood and it doesn't matter what sales associate said. He said its a bundle that if I don't like one of the iteams I can pick one I like in exchange for the other iteam I don't like and that determines the bundle value. Then he said "they wouldn't pocket the money". Due to my statement of being hustled. I wonder why he said that, a guilty conscience. Moral of the story is sales associate and manager told me two different bundle stories and prices and what the sales associate said and charged me with didn't matter. They are both scamming to get sales. The only reason I didn't return it was cause it was a Christmas present.

Negative experience: Very infuriating to be told that a game you grabbed off the shelf is out of stock. Maybe when you sell your last copy don't put the display case back out. This is twice now

Negative experience: Picked out a few games for purchase, just to get to the counter and they tell me they aren't in stock... then why have the boxes on the floor?

Fantastic experience: Very knowledgeable and helpful. Found what I needed and help me accessorize.

Positive experience: Had to wait outside for a "cleaning procedure", but its understandable considering covid. One of the workers were a bit rude, but overall i got what i needed.

Positive experience: Currently (20201226) 16 person limit. Awesome help today as both employees were nice and knowledgeable. Store set up is clean and feels more like general game retail space than old set up that primarily felt like used game store. Lots of extras (not games) now being sold at stores that I will never have any interest in but lots of people do. New game member perk is $5 off anything each month sounds useful. Overall what you would expect of nationwide chain with the exception that the employees were Great not just sub par like expected.

Fantastic experience: Staff was extremely helpful and kind as well as patient! I appreciate them so much definitely will be coming back!!

Fantastic experience: Always busy. The place has got that gamer-who-hasnt-left-their-gaming-chair-in-3-days smell to it. Besides that, the place is clean.

Fantastic experience: Martin is super helpful and helped me get the best products for my switch!

Negative experience: This rating is for gamestop's online contact-free/curbside service. I ordered specifically because they emailed me a promotion about their new curbside feature. It's a joke. I shopped online and finally found a few games that were available at the same location, then had to wait until the next day to pick up, even though is was hours before closing time. When I finally drove to the store to pick up the new games, I was instructed to call when I got there. Then I had to do a google search to look for the correct phone number because it's not on the confirmation email. When I finally called the store to have someone bring my games out to me, the call went directly into an automated menu, I chose to speak to a store member, after about a minute of ringing, no one answered and the automation told me to try back at a later time. So I sat in my car outside Gamestop for about 15 or 20 minutes trying to reach someone inside the store by phone. I ultimately broke down and put on my mask and went inside. From there I got to stand in line for about 15 or 20 more minutes. When it was finally my turn, the gentleman behind the counter was very polite and found my package within seconds, and had me out the door about 1 minute later. The sign on the door asks customers to limit the number of people in the store to no more than 10 at a time but there were lots more than that by the time I finally left, which was exactly what I was trying to avoid by utilizing the contact free purchasing option. Oh well, lesson learned. I'll just buy from amazon or walmart delivery from now on.

Positive experience: Good didn't have what I needed but helpful

Fantastic experience: We found some fun used games for X BOX 1.

Fantastic experience: Went above and beyond to find my kids game and came through! Very friendly. And knowledgeable on games.

Positive experience: It's not their fault, but they are out of EVERYTHING! it was to my advantage though, because I ended up getting a 1tb Xbox one X , 2 controllers and 6 games for $200.00 off of an app called OfferUp... So, Thank You Game Stop for being out of everything!!

Negative experience: I ordered a ps4 headset and I’ve been waiting two weeks