GameStop

Fantastic experience: Great spot tons of cards and good selection.

Fantastic experience: Great GameStop super stocked with all of my needs especially Pokemon. Chris was a great help and a really easy guy to talk to. Will come back a lot

Fantastic experience: The staff has always been very helpful with finding and ordering items. The shelves are always full of cool stuff. A fun store to visit and shop at.

Fantastic experience: Erik is the best and super informative

Fantastic experience: Christian! He was such a kind and helpful employee. I was so stressed about finding a certain game that I love and he pulled through to help me find it. I appreciate you so much! Amazing employee!

Fantastic experience: Walked in not knowing where to go for a Newly purchased system and the staff member was very friendly and helpful with all my needs. The store was very well organized with ALL games in alphabetical order and clean. I was able to find what I was looking for quickly and the prices were reasonable.

Fantastic experience: Set a long times since I have to go buy a physical xbox game

Positive experience: Ok shop. However not much on the shelves when we went.

Negative experience: I waited in line 30min just to ask one question. The service sucks and the cashier is dirt slow.

Fantastic experience: Great service. Good selection of games and the workers are friendly. They are knowledgeable about everything they sell. Fast service and are eager to assist customers.

Negative experience: Allows people who are waiting to buy Pokémon to block access to other businesses.

Positive experience: Nice friendly service.

Fantastic experience: I don’t like making things like this about price cuz I’d go on EBay if they didn’t have something, but I’ve been twice, once for an old 2k, and once for some game show games. Both times they had at least something of what I wanted. But I got those games for pretty cheap and they pointed me to a different store for more games of the sort which was about 20 minutes away and they did have those games. GameStop employees were happy to answer questions about whatever, greeted me when I arrived.

Negative experience: Erik talks a looooooot. Like, we were trapped checking out our items until he finished telling his long winded stories. No one has time for all that. And there’s more: Erik was also misinformed, rude, condescending and disrespectful. We were there to submit Pokemon cards for PSA grading and he started talking down on the lovely Pokemon cards my 13 old son was submitting for grading. Weird right? Also the grading price was $19.99 when we asked, then during check out he casually mentioned there’s an additional charge depending on the grade the card comes back with. Huh!?! Why didn’t he mention that before? Oh probably because he was busy talking about his Magic collection and addiction for opening packs. We then asked about Pokemon drop days and he said “don’t come here” LITERALLY with the snarkiest of attitudes. When we asked why, he said there’s the usual scalpers who would be there 5 days in advance (who I would assume are his buddies). I told him I’d take my chances battling scalpers early in the AM and that he won’t discourage us from trying to get new cards. This made him visibly triggered andupset for some strange reason. The other patrons of the store were also uncomfortable due to Erik’s behavior. Lastly, Erik is also grossly misinformed on PC computer components, capabilities and tiers/classes. I would not recommend engaging with this location and never going back here. We will be submitting our cards to PSA directly from now on.

Negative experience: Drove here about 30 miles from my home. Arrived at 710pm for a pickup order that was confirmed ready. Hand clerk my id, he pulls out the product, and the entire product is mislabeled/ recorded. They've attached a 110$ display box label to an individual box that should be one of five for the set. The clerk informed me he finalized the order before i could even see the product, after he took my id. He could now no longer help me as there are no returns on this product i never accepted and isn't mine. It was left there. I was told to call customer service, i did the next day and no one answered. I have called the date i write this, same outcome. I have emailed them 2 days ago from the date i write this review and have no response. This place owes me product or about 110$ as of now is stolen from me.

Fantastic experience: I don’t know anything about video games but the customer service representative helped me find perfect games for my kids

Fantastic experience: I used to live by this GameStop as a kid and was delighted to see the same store manager there. I didn’t catch his name but he is very knowledgable about all genres and decades of gaming. Once I purchased my items he told me about other deals and it was a really pleasant visit. Super glad to see he is still working that and very happy my childhood GameStop is still in business.

Fantastic experience: RYAN IS A COMPLETE LIFESAVER! Got my son a brand new series X! This young man is Very informative and professional! The store was very clean and friendly environment. Didn't feel pressured into buying more than i needed to. I am for-sure making this my new HOME GameStop

Fantastic experience: Omgosh Erik, thank you so much!! Come here first!! Absolutely amazing store

Negative experience: They charge the same price as a brand new product for their pre owned products. A USED DualShock 4 is 60 dollars. At that point you can just get a new one. There’s a reason people don’t go to GameStop anymore. You can literally get everything here at Walmart and have a better return policy. Don’t even waste your time coming here like I did.

Fantastic experience: Good Store yay

Positive experience: Staff was so so friendly game selection was ok

Fantastic experience: Good place still I was able to get the new amiibos that came back on sale just not to long ago its peach daisy ness and Mr game and watch also if you have the gamestop app on your phone you can just type amiibo into the search bar and it will show up on the section itself and if your a collector yourself you can get them before their sold out I checked the app and it says that there's only 3 to 5 in stock depending on the gamestop you go to so hurry and get them yourself quickly if you can before their sold out.

Fantastic experience: Great service and communication. I highly recommend this location.

Fantastic experience: I bought elden ring here great shop!

Fantastic experience: Always wonderful shopping here. Very knowledgeable staff and friendly. Always end up in a conversation with the employees and a great selection of gaming needs and misc.

Fantastic experience: Good experience! Traded in an old console, some games, and some controllers. Erik was very knowledgeable about video games and even helped me with my PlayStation account. Would come back.

Fantastic experience: Awesome amount of varied inventory from gaming to collectibles. Only suggestion is carry the higher end gaming headsets.

Fantastic experience: Great customer service. Didn't have what I needed but was recommended another location nearby. They didn't just let me walk in the door ask for something and say goodbye. Took the time to assist me.

Fantastic experience: Came in there with a game I got as a gift that I couldn't use (they got me the wrong gen) turns out I came in like a month late of the time I could have and the guy there was still willing to hook me up, actual GOAT

Negative experience: How do you hire workers that don’t know where anything is or is it that they didn’t wanna give me service me?

Negative experience: Came in looking for a PS3 controller. I left without it… because the employee working never acknowledged me, never said a word to me, just stood there having a personal conversation with a friend… not a care in the world. I’ll shop elsewhere.

Positive experience: Know the reason Gamestop is failing/losing pts on stock are stores like this, only saving grace are the employees there, they're nice, knowledgeable, & helpful.. However the store opens at noon which is ridiculous Gamestops used to open at 9 then it became 10am now its Noon?!?!! On top of that the under staffing leads to the store closing for "lunch" at times forcing customers to wait outside for an unknown amount of time, it's frustrating to longtime loyal customers

Negative experience: This was my "go to" GameStop but whoever the dude with the glasses was that was there at open today on 02/17/2023 had a terrible attitude, looked miserable and almost seemed annoyed with my one simple question, "do you have this in stock". Back turned the whole time, couldn't care less if we left, bought something or had any inquiries. Normally have some form of human communication at this location, I:e "Hey how's it going" "Have a good one" "Looking for something in particular?"... I get it, I work retail myself, people can be a pain in the rear but my guy, go home if you are that miserable. Went to Walmart and found what I needed.

Positive experience: Staff was helpful and knowledgeable. Was easy to talk to and ask questions about nintendo switch

Negative experience: Terrible customer service and business practices. They'll be out of business soon, just like blockbuster. Best Buy, Amazon or Walmart. Don't say you weren't warned.

Fantastic experience: Great service! Ted called around and was able to place a hold on our games at another location. 10/10 thanks ted

Fantastic experience: I believe the gentleman's name was Eric super helpful helped us get the games we needed in the warranties we needed answered all our questions. Great story good selection of video games and odds and ends

Fantastic experience: Great Customer Service! VERY HELPFUL & PATIENT!! Beyond Attentive! Thank YoU

Fantastic experience: I don't ever take the time to write reviews whether I had a good experience or a bad one. This time I felt that I needed to take the time to expess my gratitude to Ben at the Market Street location... my son and I went in to buy an XBox. He was very knowledgeable and patient with us... he gave us choices and great recommendations. Unfortunately one of the recommendations he gave didn't actually work with the console version we bought. I called him he quickly apologized and asked us to come back and he would swap it out for us... I don't want to get too detailed... but he went above and beyond to make things right and apologized for making us have to drive back. This kind of service is so lacking in this world... I've been still impressed with it an hour or so after the experience. That is why I decided to write this review. #bringbackcustomerservice

Fantastic experience: Very helpful staff at this location.

Fantastic experience: Great staff. If every GameStop was run like this location, the company would be worth double.

Fantastic experience: Staff was very helpful.

Fantastic experience: Very friendly and enthusiastic!

Fantastic experience: Good selection. You can always find the game you are looking for.

Negative experience: Very unfriendly

Fantastic experience: Didn't they close this store

Fantastic experience: Very great customer service!!

Fantastic experience: Above and beyond customer service and support highly appreciated and recommend for anyone looking for their gaming needs

Fantastic experience: Nice staff helped me find what I was looking for even though It wasn't at there location even called to confirm

Fantastic experience: Good deals

Fantastic experience: Nice and helpful people

Fantastic experience: Excellent customer service

Fantastic experience: Awesome service! I traded in my console recently because of my switch to PC and the man working was super helpful and nice even with how chaotic it can get sometimes in there.

Fantastic experience: This whole city was full of friendly people but game stop went above and beyond to find the exact game my son wanted and gave us directions to the next closest game stop that had it! So thankful my son is no longer asking for that game! ❤️

Fantastic experience: Excellent service! The guy is so knowledgeable and super friendly but gets everyone taken care of!

Fantastic experience: The team here was very helpful and knowledgeable

Negative experience: Chris is as rude and incompetent as any gamestop employee I have ever experienced and that is saying something. If he had an ounce of self awareness he would recognize that those pained laughs are his customers telling him to shut up and finish the transaction...

Positive experience: It's ok. Poor selection of used games compared to the store near Santan Mall.

Fantastic experience: Friendly people here, and lots of collectables

Fantastic experience: Always one of the best places to be to geek over if you love great games, friendly staff, and just good deals if you like good finds thats the place to be!!! One of my hotspots, so if you ever want to run into yours truly, you might see me there talking to the store associates!! Great staff! Great deals! Incredible GameStop for all your needs!

Negative experience: Save your time and don’t bother coming to this location. I’ve tried coming to this location twice and they turned me away. The store did not have one customer both times and explained I wanted multiple items and still didn’t not care....

Negative experience: Dont answer their phones

Fantastic experience: Such friendly employees and REALLY care about their Gamers that shop here.

Positive experience: First-generation consoles is Toy

Fantastic experience: If your a gamer your gonna love it

Fantastic experience: Great staff very friendly

Positive experience: Great place, didn't have everything I was looking for, but all around good experience

Positive experience: Didn't have what I was looking for.

Fantastic experience: Loved this location. Great staff and selection! They were very friendly and helpful, even letting me know about some sales and deals I wasnt aware of!

Fantastic experience: Had an amazing experience here. Jeremi Definitely made me and my Wife feel that we are valued customers. You can tell that Jeremi is dedicated and very professional. Our experience at this store was just exceptional! Store was also very clean and tidy. This will be the only GameStop we ever go to from here on out.

Fantastic experience: Love the staff here and have had a great experience everytime I went - totally worth driving the extra minutes to go to this location!

Fantastic experience: I can't say enough how amazing this store is. They went above and beyond to create an amazing day for my son. Thank you!

Fantastic experience: Great Service and Warm Hospitality (for a gamer place)

Negative experience: Great selection of games not a big fan of pricing or trade in value but do like the selection would never trade in anything unless I absolutely had to their store is kind of tight so not very much Room to move around in in a way it's kind of like going into a hoarder's house But that's like most gamestops in general

Fantastic experience: The store is clean and customer service is great!

Fantastic experience: Best store in the Valley

Fantastic experience: Great GameStop location. I've worked for GameStop in the past and shopped at a multitude of locations but this one might be one of the best I've ever regularly shopped at. Every employee I've interacted with here has been awesome. Never made me feel like just another potential statistic for them. Especially the store manager Erik. As long as Erik is running the show here, I will be a customer.

Fantastic experience: My favorite gamestop, great people and great service.

Negative experience: Rude staff, subpar selection of games

Fantastic experience: Love game stop

Positive experience: Picked up bulletstorm and rage for 360. Thanks Ana of gamestop

Positive experience: nice to go because its a quick trip and the staff make it easy

Fantastic experience: I took my seven year old grandson. The store was busy but he was helped choosing games by a wonderful female associate. She was very kind and didn't talk down to him or direct her answers to me. I love it when children are treated as equals!

Fantastic experience: These people know what they are talking about and are super friendly

Fantastic experience: Offered lots of advice and help on getting some games for our kids. I knew nothing but these guys did and offered great suggestions.

Fantastic experience: Great games and service

Fantastic experience: The staff at this one is incredibly helpful and knowledgeable. If you need to go to a GameStop go to this one!

Fantastic experience: Best Gamestop in AZ! Excellent customer service, great selection. They very rarely don't have what I go in for and even then, they know when the product will be in or where to go get it. Great store!

Positive experience: Super nice staff. Slow service.

Fantastic experience: Friendly staff. Game related toys usually on the pricier side but they do have great sales on games.

Fantastic experience: One of the best GameStop's I have been to. Friendly people and knoledgeable

Fantastic experience: By far my favorite GameStop in the area. Great staff and a very organized, clean store with tons of goodies to look through!

Fantastic experience: Very knowledgeable, helpful, and friendly staff. Great selection of games, consoles, and accessories. Great trade program.

Fantastic experience: Great people and products

Fantastic experience: Great staff. Great staff. 1 Star for the companies systems management. Computers are always down or slower than a Commodore 64. That place would do Triple if they upgraded systems.

Fantastic experience: I love coming to this store. They have a great selection of used games but the biggest factor are the employees that work here. They are some of the most awesome and amazing associates I've ever had the pleasure of doing business with. I'm probably one of those annoying customers that talk too much but everyone here has been nothing but kind with me. Customer service goes a long way for me as far as whether or not I return to a business and this location is certainly one I will continue to frequent.

Negative experience: Customer service non I will never go back there

Fantastic experience: A great place for your gaming needs.

Fantastic experience: Great staff, Great service and a Great selection!