GameStop

Negative experience: Leaving this one-star review so I can make sure I don't ever come to the gamestop ever. They are worse than scalpers for Pokemon overcharging way overpriced even for what it sells on eBay. 80-120+??? Scalpstop scam

Negative experience: The store layout is awkward - it’s somehow both cluttered and bleak which I don’t think is unique to this store. They just definitely need a rebrand. Whoever was working this morning was taking his sweet time and making everyone wait way longer than necessary. He would spend minutes trying to peer pressure you to getting a membership. There should never be only one person working that’s mismanagement. I’m sure his managers are pressuring him to get as many memberships as possible but what they don’t factor in is how awkward it is for the customer when after you turned down the initial offer for the membership they proceed to pressure you another four or five times until they finally give up.

Negative experience: Wanted to get some cards but cashier was ignoring me and on the phone, he greeted other customers when others came after us . Its nice to know they buy graded cards though. Might try it out and hope its a better experience.

Negative experience: Don’t get here when they open. We got here at 10AM (opening time) and the guy inside wouldn’t open the store until 10:12. There was a line of about 10 people waiting to get in.

Negative experience: Meh. Went today to celebrate my daughter not having to have surgery on her broken arm and dude working seemed bothered we were in the store, not the friendliest when asking a question. Oh well, there are other GameStops.

Negative experience: I went to the store today to buy my son a stranger things figurine. I bought the box for $19 & left the store & then decided to return it. The staff initially agreed to return it but I didn’t have my physical card on me so he said I could get an exchange. My son brought another box but I told him “what if it’s the same as this one”. When the staff heard this/ he assumed that I had opened the box & started to treat me like I was a criminal. He treated me very rudely & said it can’t be returned because I think you opened it. Irrelevant of whether I opened it or not / they did not tell me when they sold the product that it is non returnable of opened. I was very upset for being treated like a criminal at the counter. I wear a hijab & I wonder if this prompted this kind of a discriminative behavior. I called them & filed a formal complaint that they should have told me when I was buying it that it cannot be returned if opened. I am just a mom trying to buy a toy for my kid & it becomes a crime to try to return a box? I didn’t know buying toys for your kids could be so traumatic at GameStop. I left the box & the receipt at the counter & walked out in protest. They said on the phone that why didn’t your read the receipt. Well? Don’t your get the receipt issued after “you buy” the product. These boxes are such a scam of game stop for young kids. They want kids to spend hundreds of dollars in search of their favorite figure. Who does that? What if the company has the evil figure of Vecna in every other box so the probability of buying the unwanted Vecna goes up? Is there any accountability? This is such a corporate scam & naive parents are getting ripped off their hard earned money just like that. I told them I don’t have drug money. It’s my hard earned money. Seriously!

Negative experience: Terrible customer service. The female manager that was there today at 4pm was being super rude and after I purchased some trading cards and asked for a simple top loader or a small baggie to put the cards in, she refused to provide any for me. The gentlemen helping me was trying to find a bag for me to put the cards in and she was getting mad at him telling him not to give any of these bags away as if it came out of her paycheck. At the end I walked out without even a bag for the cards I purchased. Considering I pay for the GameStop premium subscription service after experiencing such terrible customer service I’ll be getting that cancelled ASAP. You guys need to train your managers to actually be nice to the customers, and have atleast a drop of kindness in their hearts.

Fantastic experience: If you need video games this would be the best place to go! Current titles, good customer service, they also have accessories and toys!

Negative experience: DO NOT PRE-ORDER (or even shop) here!… I preordered borderlands 4 here after talking to the guy trying to see about a steelbook edition. They did not release a steelbook edition but he told me about a GameStop exclusive borderlands mask that’s comes with most expensive version of the preorder ($135) I wanted the game already but he talked up this exclusive item (otherwise I would have just bought it online and downloaded it at 12:01 and played asap) so I decided I will get the mask with the most expensive bundle had to wait for them to open to get my game and was then informed that they don’t have the masks the cashier did not seem apologetic nor to care and told me to to call them thru time. This was September 12th it’s not September 19th I just got off the phone with someone who told me they probably won’t even get the masks at all and didn’t seem to care that that’s a problem. They won’t refund the item AND I DID NOT GET WHAT I WAS PROMISED

Negative experience: If I could give 0 stars I would, they talked me into some big preorder because it has GameStop exclusives I go to pick it up they said they’re having difficulties and won’t know when they will be getting the exclusive and told ME to keep calling and checking, I asked if I could just return it because I don’t want to support a company that can’t organize a simple thing they refused and said I couldn’t return it, I leave the store and hear the CD bouncing around inside the sales case overall terrible experience nothing redeemable and the cashier dude was slow or something because he just didn’t see the problem why would I drive 20min out my way to get something I coulda bought online and had within seconds I only did this for the exclusive items and they didn’t even have those nor had a time period of them getting them

Fantastic experience: This is one of the cleanest GameStop locations. Love the cartoon-themed graphic tees. They were well-stocked with games. I also liked their selection of colorful headsets and play equipment. Accessible entrance and accessible parking mall-front.

Negative experience: Cashier chose to talk to another customer about donkey Kong rather then ring me up. I was ignored standing behind the guy the cashier was talking too for 5 minutes and when I went to put the product back he yelled from across the store. " Those are 30 bucks each by the way!" Like I know bro I was more then willing to buy them, I'll just use Amazon instead.

Positive experience: America's few remaining toy store, depressing!

Fantastic experience: I’m a longtime advocate for buying games in store. I don’t know how much longer GameStop might be able to help its customers. This store is the best. Ryan is very nice. This place deserves its flowers.

Positive experience: They needs more used games in this location. The selection is limited. Great overall

Fantastic experience: Honestly this is one of the best gamestops I've been to and it's all because of the staff. Every time I go in they are always super friendly and helpful. They treat customers very well and actually try to build and maintain relationships with their customers. They have helped me more times than I can count find games and merch that I'm looking for. I usually end up buying more than I originally planned to because they have a recommendation or 3 based on what I'm looking for.

Fantastic experience: After a terrible experience at another location in Tempe, these guys have redeemed GameStop for me. As soon as I walked in I was greeted and asked what brought me in. Immediately after the associate got to asking questions that would ultimately save me money. In the end I left with more than I originally went to get at the previous location, AND I paid less!!! This location knows what they're doing. Highly recommend! Stay away from Arizona Mills location and come see these guys!

Fantastic experience: Dropped off my 1st card to be slabbed Saturday morning, guy behind the counter was awesome! Walked me thru everything, gave me helpful advise and now i will be dropping of my cards in future here.

Fantastic experience: I have to give special recognition for how well they handle Pokémon launches. The store is incredibly organized, making the process smooth and stress-free. Ahmad went above and beyond to ensure everything ran efficiently, answering questions, keeping the line moving, and making sure everyone got what they came for.

Fantastic experience: It was pretty crowded but they got everyone in and out and customer service was good too. No complaints

Negative experience: My son stopped in tonight with his friends and their mother to buy a pack of pokemon cards. He was asked multiple times at the counter if he wanted to sign up for a $25 dollar membership. He's 12 years old. He politely said no, he just wanted to pay for the pokemon cards. He was continuously asked several more times (about 5 times too many) about purchasing the membership after he pulled out his wallet and the guy behind the counter saw that he was paying with a card before he was able to pay and leave. He left the store and went back shortly after because he pulled a card that he wanted and wanted to buy another pack to see if he could pull anything else. He was again, asked quite a few more times about the membership now being told he gets free this and that and he will get free pokemon cards by signing up. HE IS 12 YEARS OLD. SHAME ON YOU. Learn and pick your audience better and stop targeting young kids to earn your commission or whatever you get for anyone that signs up. He will not be allowed to return to this specific location.

Negative experience: Staff ignored me as they talked about Anime. Little selection of switch games..over run with collectables. I thought game stop was a game store, not a plushy store.

Negative experience: Paid over $550 online for a xbox with a 2yr protection plan. Account was charged only for them to tell me they didn't have the xbox in stock so the order was canceled. I got my refund for the xbox but where is my $70 refund for the 2yr protection plan???

Negative experience: I am absolutely appalled by the abysmal service and complete lack of professionalism at this store. Not only was the staff incredibly rude and unhelpful, but they also seemed utterly clueless about their own products. When I called the corporate phone line to lodge a complaint, the representative had the audacity to say, "That's how we do business." This speaks volumes about the company's pathetic standards and total disregard for customer satisfaction. Save yourself the frustration and avoid this place at all costs.

Negative experience: I recently visited the GameStop at Chandler Mall on a Friday night, anticipating the release of a new game I had put on hold and already paid for. Unfortunately, my experience was far from satisfactory due to the incredibly slow service. There were consistently around ten people waiting in line, yet only one associate was working. This poor associate was running back and forth, trying to manage the crowd and fulfill all the requests. She tried numerous times to go back into the storage to look for my game, but with so many people lining up, she had to keep running back and forth. The choice was either to look for my game or see unsatisfied customers walk out, or worse, products walking out along with so many people being in the store. This situation raises questions about the management and scheduling at this location. How can they justify having only one associate on duty on a Friday night, especially when a new game is being released? It’s an obvious peak time that requires adequate staffing to provide decent customer service. I feel bad for the associate. She was so nice and did her best under the circumstances. I hope the management takes note of this issue and ensures better staffing in the future to prevent such unpleasant experiences for customers and employees alike.

Negative experience: My wife purchased an item. Was it what I wanted? I had already had it so she returned it. We were told we would get a refund within 3 to 5 days. It’s been over a month and we still have not got our refund. I’ve contacted GameStop customer service multiple times keeping told my refund will be given in 3 to 5 days, like I said, it’s been over a month and GameStop has still not giving me a refund

Fantastic experience: Ryan was my biggest helper coming in for purchasing a brand new PS5 he was so nice so helpful great customer service and most importantly very informative. I highly recommend speaking to Ryan every time!

Fantastic experience: Nathan is kind and professional. Grateful for his assistance

Fantastic experience: Cool people. Always friendly and helpful.

Negative experience: This place is a scam. They sold me a copy of Megaman Battle Network Legacy Collection brand new, but the plastic film was off and the cart in a cd case. I can't get it graded, it gets none of the warranty of a new game and its a stupid scummy tactic. Please, let this company go under.

Negative experience: I don’t normally write reviews, but I’m pretty upset about this one. I came in to buy a couple shirts for me and my boyfriend because they were having a sale, and the lady at the front desk convinced me to sign up for their rewards programs GameStop Pro. My card was already in the card reader before I could see that it costs $25 to join their rewards program, which she had never communicated to me. When I saw my total ($60) I said “don’t these shirts apply for the sale”, to which she replied, “yeah, one of them is 50%”. So she intentionally avoided addressing the extra $25 that was being charged. Pretty scummy if you ask me…

Negative experience: Don't go here one of the worst gsmestops. The lady that works there is so rude. Just go to best buy it's less hassle

Fantastic experience: It's under new management, so the outside and the inside look amazing! It's clean and very well stocked. The new owner is super nice and outgoing! He has food trucks outside! His products are affordable!

Fantastic experience: Finally came to this location and got to say, Ethan is the best at what he does. He greeted me very nicely, and asked if I needed any help finding a certain game. He is the most chillest, most thoughtful, respectful & nicest dude, and he gave certain recommendations on what I should check out. I also asked for other games if the store had them, however, the store didn’t have them but Ethan manage to tell me another location which had that game for PS4 which I truly appreciated! This location is great as well as they have plushies too! He also was great at getting my uncle’s kid Pokémon cards when he didn’t understood which pack to get. Think I’ll be back again soon!

Positive experience: The store is fine and normally well organized. The only challenge is that there is only one associate that can lead to long lines and a poor shopping experience when you have questions.

Negative experience: Manager lied to me about having a game, wasted my time and gas going to the store to get the game, only for them to not have it on the premise of getting me to come in the store and maybe buy something else. Do not shop here, or at gamestop.

Negative experience: The girl at check out has no heart and no soul. I bought a game and went to check out. She didn’t say a word not even knows how to say thank you. She needs to learn basic human manners Unbelievable!!

Negative experience: Was there 4/21/23. To exchange a game . Standing there didn’t even say the simple “ hello “ at least … Krystal was very rude . Didn’t greet us ( like I said ) during the transaction she was just aggressively doing it so ( manager you can check the cameras ) as she proceeded to ripped our receipt in half because of how annoyed she was and how just aggressively her body language was . If you don’t like working there then just quit . Why be soooooo rude to customers paying into your paycheck . Unbelievable!

Positive experience: For a busy mom the inventory is very short they didn't know when the shipment was going to be coming in

Negative experience: Very dissatisfying to walk into a store needing assistance and the female clerk with blonde hair is on a personal call with her friends ignoring customers. That should be handled elsewhere. No greeting, and being in the phone is considered rude. Even after her very loud inappropriate conversation, she refused to greet any customers the entire time. Are all Game stops like this?

Fantastic experience: Cool game stop

Fantastic experience: Staff is friendly and knowledgeable.

Fantastic experience: All the games a kid could ask for! They had 1 copy of Jump Force left. We snatched it up so fast! Grab some Anime socks or a Mario lamp for your friend!

Fantastic experience: Helpful staff.

Fantastic experience: Great deals

Fantastic experience: One of my favorite locations. I’ve made friends with the staff here a few separate times (people come and go). I recently got the new Pokemon game on opening day and the manager that assisted me was super kind and helpful!! The line was well managed and handled well.

Positive experience: Poor selection unfortunately

Positive experience: Not a large selection.

Fantastic experience: Located right in the center of the mall. Lots of stuff to choose from when wanting to purchase a gift for someone or for yourself. The staff is incredibly nice and helpful as well. Great place to go.

Negative experience: An employee stared at me, wasn't very friendly. It creeped me out

Fantastic experience: Full of games and accessories, but also has lots of plushes,, toy, pop figures and more! Even if you aren't looking for a new gane to play, it's good to stop in. And the staff was very friendly and helpful.

Fantastic experience: Caint wait for mw2 but the files why are they so big we all have to delete most of our games or have a 4tb hard drive just to support cod mw 2019, cold war, vanguard and soon to be mw2

Negative experience: My family and I just left this location. Spend your hard earned money at a place that speaks to all customers when they walk in. This review is specific to the store visit 05/03/2022 at approximately 5:30 pm Mtz. The male staff member saw us come in, but didn’t bother to greet us. Instead he stopped what little work he was doing, to come behind us and straighten up “miscellaneous” items as we were viewing the game selections. Not even 2 minutes after, new customers came in and he gave a big WELCOME IN to those customers. But still said nothing to us after standing behind us for however long. Game stop, train your staff better than this, or better yet, hire people that deserve jobs.

Negative experience: I went in their yesterday to buy 3 pokemon card booster packs and first, the Person at the Cashier was very rude, and second, The total came up $12, i gave im a $20 bill because thats all i had, he Only gave me back $2 and 10 cents when it should have been at most $7, But not only that, the $2 he gave me were both ripped, but one of the Bills was not only ripped to the center, but the store tried taped it back together with crystal clear scotch tape like nothing happened. I wanted to complain, but i just didn't feel like it was worth it..

Negative experience: Pass rip off.

Positive experience: Good Store , Just want 2 TB Consoles Sold here.

Fantastic experience: Friendly and helpful

Fantastic experience: Amazing games I always go here for all my switch games can't get enough of them that's my addiction talking hahaha

Positive experience: they have a 14-day hold on used PS4s and none for sale every time I have visited.

Positive experience: Good selection of games and other stuff. Staff was very helpful and friendly.

Fantastic experience: Super helpful.

Fantastic experience: Good salespeople. Very informative of their subscription.

Fantastic experience: Staff was great. Reminded me that I had a monthly coupon. Also looked for eas for me to see money with promotions they had going on.

Negative experience: Over priced game for a used one..

Positive experience: 4 stars only cause they need more titles. They have a decent amount, just need more, and absolutely stoked they were the only store with pre-orders still available for the Switch Pro. The wife sold hers and she loved it, so I went and got one and so thankful they still had some available. The employees are really nice and very knowledgeable of the products.

Fantastic experience: Friendly staff, they always have what I'm looking for.

Fantastic experience: $GME TO THE MOON

Negative experience: Went to get a replacement Xbox because my son Xbox stopped working talk to a representative and was told to keep my broken one and they would call me when it would be available. Waited for a call, they employee did state it would take a week or two. Called back about two weeks later to find out the employee never even put my information in for a replacement request.

Fantastic experience: It was a good experience. I bought an xbox series x today. The only concern is that the smashed portions of the box did not damage anything. I requested a non-smashed box but it was stated there weren't any. Later I saw a non-smashed box sold to another customer. That was not appropriate or appreciated.

Negative experience: It says they open at 10:00 i have been waiting for 2 hour’s currently it is 12:17 and still no sign of workers there and or even caring to open

Fantastic experience: Always a place to go to get all the essential nerd out gear!!! Plus employees always know what their talking about when it comes to videos games and what's the good and the bad about them.

Fantastic experience: They had what I was looking for! Yay!

Fantastic experience: Jeremiah was an awesome customer service and really knows his stuff.

Fantastic experience: This game stop location is great. Chance was very helpful and assisted us in finding the perfect game my son was looking for. Also their the first location open since it's in the mall.

Fantastic experience: Love my local GameStop! Great customer service and always has what I want in stock.

Positive experience: Average and as expected for a gamestop.

Negative experience: Went twice and they never have anything. Always say they are out of the most popular games

Positive experience: Mostly had what I wanted, solid selection. Not perfect though.

Fantastic experience: Star Wars toys galore!!

Negative experience: Waited in line for well over 2 hours to pre order a system, that they said would have in stock, turns out they only had 5 to pre order so I guess they get there inventory out of the back of someone's car. EVERY gamestop around them had a min of 8 so I guess 3 employees got to claim prior.. and in top of that the manager who distributed the "golden ticket" saying you can preorder didnt even follow the one per household, he just walked out and gave the first 5 ppl the reservation. 2 of the people in line had matching chairs w shirts... so wow

Fantastic experience: Pretty swell

Negative experience: They were out of XBOX Ones...

Fantastic experience: Eric is great guy and very helpful and helps pick out some great games and shirts also from gamestop. This location is always got great customer service and great selection of collectible stuff.

Fantastic experience: Whenever I go in there nice and you're always talkin helping me out with I need something and very friendly

Fantastic experience: Love this location although definitely miss a few of their amazing staff members that left. Still one of my favorite locations

Fantastic experience: great place to go to the kids

Fantastic experience: Good selection of new and used games and systems.

Fantastic experience: It's always for my son, I always get what I want, and they always know what I need oh, you can't go wrong it's GameStop!

Fantastic experience: The worker was nice and very good with our kids. He was very helpful with game selection and made our experience fun. Will go back to this location for sure.

Positive experience: Some really good items for sale in here. And the price wasn't too bad either

Fantastic experience: great staff

Negative experience: Terrible place with WAY overpriced items. Wife bought a game there new for $45. It was normal priced $20 everywhere else including Target and Walmart. Took the game back for a refund, was denied because they didn’t put it in a sealed baggy when they sold it to her. So it was now considered used. But it wasn’t put in a bag when we bought it, they gave us the one that was on display. Company policy was to offer trade in value. Can’t help but feel like my wife was hustled since she was shopping with her mom, wouldn’t be surprised if GameStop has a policy where if it’s a customer that don’t look like gamers to not put the games in new packaging because they don’t know the stores lame policies. They’re guaranteeing themselves that money then. I can guarantee you I and everyone I know won’t be shopping there after hearing this story. Recommend shopping literally anywhere else, Amazon, Walmart, Target, anywhere!!

Fantastic experience: Friendly staff. Good selection. Keep eye open for deals.

Fantastic experience: The gaming ladies working @ the Chandler Mall location are Super Awesome!

Fantastic experience: Nice place

Fantastic experience: My son and I went to find a new game today. When we arrived we didn't know what to really pick out. After going through several games, the clerk (Katy, I believe) gave us helpful suggestions, based on us wanting to play together. It all turned out to be a wonderful experience. Thank you

Fantastic experience: Best damn store in the universe!

Positive experience: Have almost all the games u want

Fantastic experience: Nice location with friendly staff. My only gripe is that they don't carry a wide variety of collectibles and its more of just an abundance of one item or one brand but other than that the selection of games is large and selection of hardware for any console is moderate.

Fantastic experience: It was very good. Clean place. Nice people. Family friendly.