GameStop

Negative experience: Ryan the “leader” and “manager” of this location obviously had no kind of customer service experience before starting this job and whoever gave him the role of manager dropped the ball immensely. Came to return a PlayStation Portal that was within the return policy that was purchased with a debit card and was told he could only return it to the debit card but I informed him I’ve returned a debit card purchase for cash before and he said again he could do it but added he didn’t have the cash in the drawer unless I wanted to wait 9-10 minutes for the safe in which I told him I’d wait to get the cash and he proceeded to let out a big sigh and say ok. About 8 minutes go by as I just walk around the store and he comes to the counter with a print out of the specific return policy for debit cards and asked me if I had the card on me in which I responded yes and he responded with I can only put it on the card and I told him he just told me he’d do it that’s why I was waiting and he said I can only follow our policy so I can’t do it and I told him he already started the safe to go thru with it so on my way out I made sure to let him know he was just being lazy and didn’t want to do it. The fact he sat there the entire time trying to find a way TO NOT take care of the customer is mind blowing. I went out to my car and thought about it and I didn’t have the physical card but I had the card on my Apple Pay so I walked back in with my return and he was on the phone with another colleague with other customers in the store talking about the situation and when he saw me he came back to the counter and I told him I don’t have the physical card on me and he responded that he couldn’t do the return at all in that case and so I asked if that meant if I customer didn’t have the physical card at all does that mean you guys don’t honor the return policy and he responded with no we wouldn’t honor it so I told him to call his boss and ask them and he responded with I am the boss of this store and I reminded him that he had someone who’s his boss too so to contact that person and when he did it took a good 2-3 minutes from the time he called his District Manager for me to have the cash in my hand for my return. I’d recommend this location if you want to train employees in how to be horrible representatives for your company. Shouldn’t take a DM call to get the customer taken care of if that’s what the company stands for, especially the management level. I’d treat this location as if it doesn’t exist and take your business to any other GameStop in the valley because their service can’t be any worse than the service Ryan provides at this location as the Store “Leader”.

Fantastic experience: Can never get them to pick up and they need employees who are interested in working rather than focusing on broadcasting to everyone that they don't understand the basic fundamentals of the English language on their "pronoun" tag. Hire some adults

Negative experience: Last night, the person was completely Rude at closing. My son (5) and me arrived 3min before close 6pm and wanted to buy a game. Idiot literally said were closed but 2 other customers were inside and he wouldn't let us inside. Please retrain this struggling guy, and explain what a $50 sale means at closing to the business. Maybe, put him in area where customers don't matter*

Negative experience: Rudest damn laziest people some Mexican dude and some fat white chick, acting like “I can’t believe this person has the audacity to come in here and ask questions about games”

Negative experience: The store smells really bad and the employee "wolf" was yucky, he clearly doesn't like his job.

Negative experience: Just wanted to see the back of a box and the employee acted like I was going to steal . She also smelled of weed will not go back to this location

Negative experience: I took a brand new week old phone that I had to sell because I had to switch phone companies and the dude here tries to lowball me 80$ for an iPhone 14 plus , I went to a different location and got 320$. The other guy that works here was the guy I bought a preorder from and on the day of pickup I was standing behind two other people who were picking up the same item as me and I am the only person he asked for ID from and additional proof of purchase (my RECEIPT). It was targeted discrimination. I have an active GameStop pro account and they wouldn’t apply the discount to anything. This store is obnoxiously racist.

Fantastic experience: Thre guy at 430 pm on Wednesday October 4 was so good at talking if you wanted to, and was so excited to help me out and was effective! He kept me from running back and forth the house and was a great experience for getting a brand new Xbox off warranty!

Fantastic experience: Kids shop. They like it

Negative experience: Great location, but they sell resealed Pokémon cards. Beware.

Positive experience: Update your hours. Came but were closed.

Negative experience: Got to the store nice and early. 3rd in line but them I told to wait behind everyone because I have a trade in? Make your little lacky just filling holes do something....

Fantastic experience: Chris is always extremely helpful every time my boyfriend and I go there. He’s super informative and welcoming and he helped us get our money back from another location that never contacted us! Makes it a good time to go in the store every time.

Fantastic experience: Always stocked. I'm telling you they're awesome! Unfortunately I can't remember the guys name that helped on the phone and in person. Totally knowledgeable about everything and more. This is my new gamestop.

Negative experience: RICKY gave me some of the worst customer service. I'm driving to another store when what I want is on the shelf I front of me.

Fantastic experience: The staff was super friendly and helpful. They went out of their way to make sure I had a good experience at the store. Big thanks to Tony and the lady training him. (Sorry didn't get her name but she was very helpful too).

Fantastic experience: Got battlefield 2042 today and got my membership for the year, there wasn't any line and the worker was nice

Fantastic experience: Ricky restored my faith in buying at gamestop. Thank you Ricky you're an asset to Gamestop. Very informative, and great for sales.

Negative experience: place always has some issues with their system everytime I try to come in.

Positive experience: Not a big selection but they we’re still good with customer service very helpful and respectful

Fantastic experience: Great customer service

Positive experience: Nothing stadia (google) related, even game controllers. No humankind game that comes out in april 2021. No cool game posters. I didnt see classics like starcraft 2. They did have a lot of other stuff i wasnt interested in though, which other people will probably like. Thats why i cut them slack and say 3 stars! :)

Fantastic experience: One of the best stores in the valley. We had a bad experience at a different location and these two guys went above and beyond to make us feel better. Great customer service. Kelsey and chance are great employees.

Fantastic experience: Best Gamestop here

Negative experience: Called in ahead of time to ask about microSD card for my Nintendo 3DS. The associate I talked to on the phone told me she had it, and to bring in my Nintendo to make sure it was the correct one, which I did, and she still sold me the wrong one. It’s inconvenient to drive back and forth, and I’ve been calling for 30 mins and no one answers the phone. I’m not sure if it is because it’s close to closing time, but after I exchange this I will not come back here again.

Negative experience: They never answer the telephone you could call 50 times in a row in a three hour span

Negative experience: This ordering online is not efficient at all and makes a quick purchase impossible. Definitely lost a customer, never thought I would say this but I guess Walmart will be my new go to for my gaming needs.

Fantastic experience: Shelbs has the BEST customer service ever. I will always come back as long as she works there. I used to dread gamestop. I will be back. :)

Positive experience: Good stop shop for slop mop pops

Fantastic experience: Fun store with awesome games got a new LEGO game and pre-pay for the new LEGO STAR WARS game.....

Negative experience: They make returns difficult

Negative experience: Terrible customer service & over priced. A nearby store had same system for a 100 dollars less NEW!

Fantastic experience: The staff is always friendly and quick to help or answer questions.

Fantastic experience: Great Great GameStop to go to I go to Tempe Marketplace GameStop. I like this one a lot better I just bought two new games. Wwe 2k20 for Xbox 1 gold deluxe. And Batman Arkham. Very friendly staff over the phone and In person. They had the last gold deluxe WWE 2k20 game they held for me definitely coming back here.

Fantastic experience: People are very nice and professional.

Fantastic experience: Really nice staff, super friendly.

Fantastic experience: Staff is always so friendly and helpful!

Fantastic experience: Friendly staff.

Fantastic experience: Everytime i go to this location the associates are always pleasant and helpful

Fantastic experience: Always has the latest

Positive experience: Great used x box games for cheap.

Fantastic experience: The best customer service. Love it!

Fantastic experience: Good customer service

Fantastic experience: Has everything that most Gamestops have, but also a friendly & knowledgeable staff.

Positive experience: A lot of variety of games, new and used. I like the collectables.

Fantastic experience: Stopped in to brows and check status on a few old PS/PS2 games. The store was just a little busy, but the employee (Shelby) was so friendly and prompt with everyone! She was so personal while being professional and efficient. Shelby also was very organized, she knew where all her resources were for each of our unique questions. Thanks again! We'll be back and can't wait till our games arrive

Positive experience: Couldn’t even pay, cashier wouldn’t stop talking to someone... pretty bad customer service when you can’t help anyone...

Fantastic experience: The employees are super knowledgeable and very helpful

Fantastic experience: Good People here, but sometimes They may assume You're a scammer when returning things, but then again, maybe I just look shady! Naaw seriously, They honored more than the 30 day return policy as I had someone die in My Family, They are incredible Ppl!

Fantastic experience: Very friendly girl manning the register, her name escapes me at the moment, but she was very helpful and friendly. My fiancee and I visited this particular store two times. First we purchased an X Box 360. The second visit we purchased a PS 4. Will be back again to purchase games and what not. 5 stars.

Fantastic experience: Awesome staff who are friendly and helpful and knowledgeable.

Fantastic experience: The staff is super helpful

Fantastic experience: Loved the customer service offered, great deals on games and the employee made sure to answer all my questions. Very patient as well wasnt felt rushed at all

Fantastic experience: ALWAYS super helpful!!

Fantastic experience: By far my favorite gamestop..the people are always friendly and are always a good conversation...I drive from Phoenix just do come here and do my pre orders

Fantastic experience: Nicest gamestop employees I've ever met.

Fantastic experience: Helpful staff and good stock. I was able to find a used copy of a recently released game!

Fantastic experience: All of the staff are helpful, polite and go out of their way to take care of me. They even go so far as to obtain things I am looking for from other locations. I always feel like o am the most impotant customer when i stop by.

Fantastic experience: The manager was more than helpful and made my visit a quick and easy stop.

Fantastic experience: Very helpful staff.

Fantastic experience: The clerk was great on customer service. There was just a to many customers to 1 clerk.

Fantastic experience: Good place to buy sell and trade. Never a disappointment going in or coming out!

Fantastic experience: Staff is friendly and very knowledgeable

Fantastic experience: Staff knowledgeable on all games we asked about

Fantastic experience: Very curtious employees

Negative experience: They sold us an already opened game at brand new price.

Fantastic experience: They know there games

Fantastic experience: The staff was really helpful

Fantastic experience: Cool employees

Fantastic experience: Super friendly location, helped me find an amiibo I was searching for.

Fantastic experience: Knowledgeable friendly staff. Very helpful.

Fantastic experience: What can I say bad about gamestop... nothing

Fantastic experience: Jesse is just all around great to go to ! Very helpful and knows his stuff about games ! Just love the customer service!

Positive experience: Great customer service, I came in with a quick question and spent 20 minutes chatting with really cool employee

Fantastic experience: Always go here. Great place!

Fantastic experience: Great service and lots of options. They have great discounts too

Positive experience: The staff couldn't be more helpful. I was just going in for iTunes gift cards & I received top notch service.

Fantastic experience: Great knowledgeable staff excellent customer service

Positive experience: Too small for a Gamestop, there are locations that are 3 or 4 times as large

Positive experience: Good service

Fantastic experience: Great customer service

Fantastic experience: Awesome knowledgeable staff have another Gamestop nearer to me. Although this is the one I always go to.

Positive experience: Meh, it's okay,..

Positive experience: Friendly staff :)

Fantastic experience: Love Game stop

Fantastic experience: The staff here was great and so was the selection of games.

Fantastic experience: The people are friendly and they have what I needed in Stock :)

Positive experience: Staff was friendly. Did not have what I was looking for in stock.

Fantastic experience: Literally JUST got off the phone with Anne, one of the store managers, and she was by far the most understanding and helpful person I've ever dealt with at GameStop! Thank you Anne!

Fantastic experience: Local GameStop, what's not to love?

Fantastic experience: It's so awesome!

Fantastic experience: Awsome