GameStop

Positive experience: It's closing in a week this store only at Arizona Mills Mall

Negative experience: I have shopped at this location twice and the employee named “Wolfe” has absolutely terrible customer service. He has the most monotone energy I have ever seen from somebody working a social job, seems annoyed by every possible question you could ask him, and when I say “thank you, have a good day” after he rings my stuff up, he just stares me blank in the face and didn’t say a single thing or even smile… BOTH TIMES! If anybody’s wondering if the guys just having a bad day, he isn’t, that’s just his personality. I have no clue how he’s allowed to work there when he can’t be the least bit nice to a single customer. Other than that, the products and what not are fine, just your standard GameStop. I’ve only been in twice so I can’t speak on behalf of the merchandise or much else, but both times I walked out pissed because of this terrible worker who makes me feel like I’m wasting my time. Do not come here unless you’re okay with having a chance at talking to somebody who’ll make you never want to step foot into a retail store again.

Fantastic experience: Just the Gamestop by my place. Not any different than the others

Negative experience: Terrible service, they don't help at all and are very rude. I wouldn't go back to this store.

Negative experience: Native guy with long hair has horrible customer service not helpful at all.

Fantastic experience: Wolfe helped me and was a great guy. Very friendly and helpful with ideas for games

Negative experience: Rudest employee I've ever encountered at a gamestop. I was the only person in the store and he would not acknowledge or say hi, pretended I wasnt there while he was stocking shelves, when i asked him to get me something behind the counter he acted annoyed. Never said thank you or come again or anything remotely acceptable for a customer service position. 7/15 @10:25am

Fantastic experience: Women superhero superhero superhero women with a pier for a reason and I love it you don't have a great time to get a pier for a lot to do anything to be able and women don't care for the money to get a pier for sure and women don't care about it you have to do it you have to do it you have a great time to get a lot to do with the world and women are not that way to help themselves and I don't have to be a pier 5 and women are the best friend who has the same way as the best friend of mine and I love you too Hope you have a great day and I

Negative experience: They don't explain you have to pay for the pro membership and the manager Wolfe or whatever his name is does not have very good customer service skills he litteraly argued with me as a customer about what explained to me when why would I pay for a membership when I dont shop at gamestop that often.

Fantastic experience: Amazing

Negative experience: Dear GameStop Team, I’ve always had good experiences at GameStop, but unfortunately, today was different at the location at AZ Mills Mall Game Stop. I visited your store and entered right after a couple who had been waiting outside. There was an employee named “Wolfee” assisting customers at the time. I noticed he was noticeably rude to the customers ahead of me, and unfortunately, my interaction with him was similar. His attitude came across as passive-aggressive, dismissive, and unprofessional, especially when I asked a few questions about a product. It genuinely felt like he had a chip on his shoulder. Having worked in customer service myself, I know how important it is to treat people with respect and create a welcoming environment. This kind of behavior not only reflects poorly on the individual but also on the store and company as a whole. I’m not sure if he was having a tough day, and I hope everything’s okay on his end, but it might be worth addressing, as it left a negative impression. Thank you for taking the time to read this feedback.

Positive experience: America's few remaining toy store, depressing!

Negative experience: Terrible location. Placed an order for pick up well within the window to receive it the same day. I waited 2 hours after ordering before I decided to go browse the store while I waited for my order. I arrived and the store was closed with a sign saying "be back soon". Little did I know the employee working there had walked past me and the store at least twice while I waited outside. The employee came back and I inquired about my order. He said it hadn't shown up in the system but I could cancel the order and buy it in person. That didn't make sense to me so I chose to wait. I went back home and long behold my order was magically cancelled due to "payment issue" yet the hold for the purchase is still on my card. I like GameStop, but this location should have been one of the many that closed.

Negative experience: Two employees took a break at the exact same time and disappeared for over 30 mins which was past the posted time on the door. I’ve worked in retail before, and I don’t know of any store that lets the entire store go on a break in the middle of a busy day. We waited and watched about 25 customers easily in that time span. Terrible business decisions. Alternate breaks .

Negative experience: I wanted to buy Dragon Quest Monster The Dark Prince the listed price was on sale for 29.99 instead of 39.99. When I went up to pay the employee Rob was very dismissive, saying the sale was over and refused to honor the listed price, so I didn’t buy it. I was overall very disappointed at the lack of customer service and help.

Fantastic experience: 1/24/25 around 6:30 pm forgot employees name but helped me with a trade in and buying new xbox- everything went really well

Fantastic experience: Great GameStop. Lavender was very helpful, gave us the brand new, sealed cases for all 4 games I bought.

Negative experience: Carded me for a rated M game when i doubt i look under 17 also said the game i was getting had alot of inappropriate scenes in it which by far all the research amd even playing it for over 3 hours now has no inappropriate content.

Fantastic experience: I should've expected this, but the memes were wrong and everything was reasonably priced. The clerks were friendly and the place had an overall chill vibe. I spent a few minutes looking for the PS4 games, which were in the back left corner. Took me a few minutes to find, but I should've looked harder. I didn't find any games I wanted, but I will definitely come back later to see if there are other games.

Fantastic experience: The employees are always helpful at Game Stop

Negative experience: They sold me a headset that they said was compatible with my console and it wasn’t even compatible. But because its open they won’t take it back and give me my money.

Fantastic experience: Great I found some good games

Negative experience: Went in for my preorder guy didnt even have it ready gamestop holds orders for 48 hours went in guy said he has a bunch of boxes and when its ready he will call me its almost been 48 hours soo i guess my preorder is going to get screwed and phone number doesnt even work to call this store says welcome to verizon message

Fantastic experience: Great service and great communication. A little busy with only one person behind the counter. Better to do your research and know what you are looking for before you get to this location.

Negative experience: Game Stop I Hope You See This So today I went to GameStop and I wanted to purchase a wireless headset for my Xbox and I was greeted nicely, and the gentleman wanted to know what I wanted or needed help with I told him “yes, I’m looking for wireless headsets for the Xbox and do you have any recommendations?” He proceeded to show me his recommendations and without a second thought I took his opinion because at GameStop the employees are typically the professionals or the guides to lead you to the best options. Then I proceeded to purchase one of the headphones that he recommended; I went back home to test the headphones and unfortunately the headphones were not compatible with Xbox. I went back to GameStop and wanted to get a different pair of headphones. Although I did purchase the warranty which should cover defectiveness I was almost not guaranteed the new set of headphones just because they weren’t damaged. I was just a little upset about this because first of all they were recommended to me. Additionally, the employee told me that it is my fault and that I didn’t do my due diligence to review any products that is compatible with Xbox, which is understandable,however, in the eyes of the shopper, the GameStop employees are almost professionals to us so of course I’m going to take his recommendations in any game, console, or even headphones that he does recommend. I do want to say that I am thankful for the manager for overhearing the conversation because he was able to allow me to purchase a different set of headphones although I didn’t get all my money back, which is understandable because it’s business. I only paid an extra $20 with the addition of my trade-in for a new headset. At the end of the day I do understand everyone is just doing their job and there are certain lines you can’t cross because of the totem pole, but the comment I received was very unprofessional.

Negative experience: This place is almost empty. I'll be surprised if it's still open in a year. There aren't very many good new releases out, which doesn't help. Much of the store is shirts, toys, and "collectables" that are neat to see but not to buy. It's a cool place to visit, but they won't stay in business long without people buying stuff. At least the lines were short or nonexistent. Staff looked bummed out having to be there, maybe just bored. Hopefully, the gaming industry will actually develop some good games to generate buzz/excitement. Without it, this place will join Blockbuster soon.

Fantastic experience: Great store, close to the entrance of the mall. In and out. People who actually like there job.

Positive experience: If a game copy is not sealed don't price or label it as NEW. Go through your inventory and correct this.

Positive experience: Es una batalla nunca tienen los juegos disponibles

Positive experience: I was in and out. Wish they had more of a selection for Oculus. Service was great.

Negative experience: Never helpful or wanting to sell you anything it’s a miracle they are still open

Fantastic experience: Nice.

Fantastic experience: Excellent and authentic Star Wars toy collectibles. Customer service is outstanding. The employees actually like their jobs, too.

Negative experience: A month ago we preordered the Tears of the Kingdom Collectors Edition from this location. They assured us that it would be available for pickup on the 12th; this was an important detail and question because we are moving out of state on the 13th. When we went to pick up our paid-for preorder, they informed us that they did not have anymore units available. What exactly is the point of a preorder if the item has been given to those who simply bought it same-day. We are now out the cost of this item, which is quite expensive. And we never would have given them this money if they hadn't lied to us when taking our order. We will be perusing a refund. I would like to warn other customers of this store's dishonest practices.

Fantastic experience: The folks who work here are so friendly and helpful!

Fantastic experience: It's really good that the workers there really know how to do their job and actually can tell if it's in stock or out of stock or when will it restock.

Positive experience: Just oh so tired of GameStops turning into pop culture emporiums. It's getting harder and harder to find games as their selection narrows down to make way for another wall of Pop Figures.

Fantastic experience: Wolffe was friendly and helpful, and did a great job managing the phones while also working the register.

Fantastic experience: Nice staff.

Fantastic experience: Buena atención y buenos precios

Fantastic experience: Great service and great selection

Fantastic experience: Staff is super helpful, a little pushy on the sales but that is understandable

Fantastic experience: Good place to go buy video games

Fantastic experience: Very friendly and store was nice

Negative experience: Pro member, not sure why I signed up again... tried to buy a game, online for 46.9i, they said its 59.99 and not on sale... won't price match and conveniently gamestop says it's out of stock at that store, even though I was holding it in my hand... really need to just start boycotting them

Fantastic experience: Clean store, plenty of inventory, staff were very pleasant. A very knowledgeable management team made the visit a positive experience. No pressure to buy, or upgrade, etc. Now it's the only game stop I will shop at. Thanks

Positive experience: Same ol' same ol'

Fantastic experience: Ok

Fantastic experience: My boys favorite store. They get in there, have to drag them out. Lol

Fantastic experience: Clean & well-stocked with Switch games.

Fantastic experience: Excellent service, awesome games, and great fricken deal

Negative experience: They always have deals that you end up loosing money.

Positive experience: Video juegos y consolas

Fantastic experience: My boys got what they wanted & there having fun

Fantastic experience: GameStop is the best store i got the ps5.

Fantastic experience: This gamestop had everything from gaming monitors to nanocell tvs and the layout was nice.

Positive experience: Excellent customer service

Fantastic experience: Great deals on ps4 games

Fantastic experience: Best place.

Positive experience: Kind staff and knowledgeable.

Fantastic experience: Muy bien

Positive experience: No a/c on my visit. And wasn't able to help me with my subscription.

Negative experience: Feo lugar las cosas nunca están en orden y no tienen suficiente personal,,,

Positive experience: Amazing just waiting for ps5's to be back in stock❤

Positive experience: A bit cramped, felt like I was being ignored at times, but found a really cool board game that I've never seen before

Fantastic experience: The sales person was really helpful and nice. Got in and out with what I came for.

Fantastic experience: Pretty chill place just be careful they always want u to upgrade to pro-membership.

Negative experience: I'm sorry but GameStop gotta go! You're telling me a game that's two years old+ is selling USED for 59.49 when I can buy any new release game from Walmart for 49.98. Every time I go into a GameStop to look for a used game it's within cents difference of the new copy. Craziness.

Positive experience: Staff member very helpful and friendly.

Positive experience: Best place to get games

Fantastic experience: Great

Fantastic experience: This store was good. They had a good stock of games I haven't seen before believe it or not. Games which peaked my very interest. So you should stop by and get them before I do. Unfortunately I didn't bring enough money this time.

Fantastic experience: Had everything in stock I needed

Fantastic experience: Wow

Fantastic experience: Friendly employees

Fantastic experience: Very friendly and honest - always feel welcomed here and they even looked out for me when they realized I was a veteran! Made sure I got the discount from it. I only needed to show my veteran ID. Looking forward to playing the games I bought!

Positive experience: se supone que esta abierto em este tipo de lugares deberian tomarse turnos para ir a comer

Fantastic experience: Lots of merchandise and polite cashiers

Fantastic experience: Employees were very friendly and helpful, the store seemed a little more sparse than they used to be but I still found a few items that I ended up purchasing.

Negative experience: I went in to buy a game. Stating that the game was in stock the guy look for it couldnt find it. He offer me 10 dollars off once it arrives It been a 2 months still no call.

Fantastic experience: Nice people

Fantastic experience: Very helpful service was great

Fantastic experience: Awesome friendly staff willing to really help with looking for classic games that I want

Fantastic experience: Always awesome!!

Negative experience: GARBAGE location. Don't know how to answer the phone. Tried to tell me that they wouldn't allow me to swap out a used controller I had purchased when the one they sold me had it's face plate pop off the first time I used it... WOW Another location went above and beyond. So much so that I payed $130 extra after returning it for the elite xbox controller. The other location got 5 ⭐

Negative experience: So the pandemic prevents customer service?

Fantastic experience: The store was clean and easy to browse through products. The store associate was very helpful in product selection.

Fantastic experience: Good selection of games. New and used for all consoles.

Fantastic experience: Best gamestop location. Super helpful employees and good atmosphere. Definitely recommend here

Fantastic experience: I really didn't visit this store. I just passed by it in the mall. But I like to give it five stars anyway

Fantastic experience: Always a positive experience at this location. The crew are really friendly and always ready to help. The best gamestop in the area by far

Fantastic experience: My favorite place to buy anything video games, good prices, friendly staff, and a great rewards program.

Fantastic experience: The clerk was very kind and handled the rude customer before me in a very professional manner. Will definitely come to this store again for future purchases.

Positive experience: Ummm

Fantastic experience: Money

Positive experience: Never been

Fantastic experience: Staff was very helpful and very knowledgeable about the games and equipment

Fantastic experience: Good place to get games

Negative experience: How many times do I have to call to get someone to pick up? I’ve tried calling 12 separate times and nothing. One time I called back and the line was busy so I know someone is answering the phone.

Fantastic experience: Great service and that is all what matters.