GameStop

Positive experience: The store is clean and the staff is professional. I got annoyed with the speaker announcing that LAPD is monitoring the store. It seems to trigger every time someone comes in or every certain amount of minutes.

Negative experience: Went there on sept 26th 2025 when I heard they were giving out a pokemon code for an exclusive shiny Pokemon, and left disappointed. Not only did I found out they gave out the codes earlier than expected, but also the staff (female) was very rude about it. When I walked in I saw two staffs a male and female talking to each other. As I approached the counter I simply asked about the Pokémon code they was giving out, and the female staff responded rudely as if I interrupted the conversation she was having with her co worker. I mentioned I was also told they were giving out the codes everyday til the deadline and the female staff once again responded rudely saying they’re not giving out any more codes.Therfore being a member with GameStop, I’ve decided when it’s time for renewal I will not renew my membership with them and I’ll take my business to Best Buy.

Negative experience: Not all, but, 1 in particular, the female who was working yesterday August 26, 2025,, at around 7 pm, she has terrible customer service skills, I watched her say what's up to customers instead of , hi, what can I get for you, or, how may I help you, something like that, instead of when you walk in and as a customer, you say, " Hello", and then the employee says, what's up only and stares at you, after the employee from yesterday greeted me with what up, I finally had to say, " The Sky", when I said that, she turned pink, and said, " yeah". She seems to be a white girl who thinks she is better than some people, she is really terrible and needs training to act better than that.

Negative experience: We rushed there from the airport only to find they locked up 15 mins before closing.

Negative experience: Absolutely horrible experience. I went there and got a controller with the warranty. I asked the guy do I need to keep the receipt for the warranty he said no we can look it up with your phone number so I assured he had it. When I got a chance to use the controller a few days later because I'm a truck driver and it specifically for my truck, it didn't work because the left stick was stuck pointing down making it inoperable. So when I got back into town which was about 3 weeks later went to the store, now they can't find any of information including the phone number I gave. Could do absolutely nothing to help but offer me $12 dollars for the controller which felt like a slap in the face. Called customer service and they were bo help either. So I basically spent nearly $90 for a controller that I never was able to use and can't do anything with it.

Fantastic experience: Good place for games

Negative experience: My boyfriend, Son & I spent the night camping out at this location in hopes to be first in line to purchase Pokemon cards. Around 9:30am I left to go use the bathroom with my son comfortably seated playing his Nintendo switch in 1 of 2 chairs I had brought with my boyfriend parked closely by keeping a sharp eye on my son. Around the same time I leave a man and his 1 year old son came by and informed to the manager that i wasn’t sitting in my chair around 9:30 when the manager showed up. When I come back I’m informed by Bryant the manager that I would not be able to purchase any cards for myself since I wasn’t seated in my chair at 9:30am like when was this rule established that nobody can leave? To use the bathroom at that. Isn’t my time spent camping outside the store all night enough especially if nobody was in line until 9:30am they too could have woke up early enough to beat me out my spot but instead decided to be lazy and unfair by making false claims that I wasn’t present when I was the most present. Dnt shop here if you want to be treated fairly. I pay $20 each for two pro accounts yearly for me & my son to each obtain the fair amount of card per person but I guess I did something wrong by not peeing on myself. The Manager unfairly took his kinds side in the opinion that I didn’t deserve my fair share. The man claimed the cards was for his son the 1year old but I overheard him talking to some other customers about reselling his boxes however I think he’s a streamer because it looks like he gets no sun and probably just going to vlog his self opening his packs for YouTube views. All I know is what happened to me was truly unfair and it needed to be documented.

Negative experience: It's. Crazy, I got here 7 minutes after they opened and they were magically sold out of all Pokémon cards with no customers in the store. It's pretty wild.

Negative experience: Lame ppl manager Lucio & jay . Went to purchase a game priced at 18.99 Said they couldn’t honor the price and insisted it was $56 instead of 18.99 . Stay away from this GameStop Dishonest ppl

Negative experience: Did a Switch 2 preorder and was given false information on trade in values. I was told I had until the day of pickup to do the promotional extra $$$ trade in. Turns out there was a deadline and they would not honor the value. The representative I talked to in store said they were aware that they other employee had given the wrong information to MULTIPLE customers. So her mistake cost me $60, they would do nothing to make it right. I was told to call the manager, and Kevin would never get on the phone. I was told they sent an email to the district manager and they would respond if they felt necessary. Horrible customer service, seriously how do you ignore customers. Same happened at a different location in Santa Fe Springs.

Positive experience: 4 stars because I really like this GameStop but can’t say the same about one employee she seemed like she was annoyed or something I don’t know but I went from being excited to annoyed myself

Fantastic experience: Exelente atencion y juegos para los niños

Positive experience: I love GameStop

Fantastic experience: Still awesome.

Fantastic experience: If you have a membership buy one toy get three for free

Negative experience: Danny was so rude. He told me my options are buy a game without the case for full price or don't get it. How are you gonna sell mean incomplete product for whole price? The case might not be what u play but it sure is what I PAID. DONT SELL FULL PRICE ITEMS WHEN U GETTING HALF THE PRODUCT

Fantastic experience: $135 for a used ps5. Unknown_needles

Positive experience: Love GameStop but recently it's just not the same no more

Fantastic experience: Great service super friendly and very helpful and just awesome

Fantastic experience: Grat customer service. I bought a ps5 ❤️

Fantastic experience: Friendly and professional service

Fantastic experience: Good staff

Negative experience: The stores supposed to be open at 10 that’s what it says on Google, sign in the window say 11 o’clock

Fantastic experience: Better games

Negative experience: Love game stop just learned my lesson from ordering from there website. They decided fast not to give me another game after I told them it was never delivered. Now I gotta hunt for my game after waiting for days.

Fantastic experience: El personal muy eficiente.

Fantastic experience: Many new releases games available. Well organized

Positive experience: They was nice and helpful

Negative experience: Came to redeem my $5 monthly pro credit as an eshop coupon. The employee on the clock right now did not know what I was talking about. He kept saying that I could only redeem credit on the app and to purchase something. I’ve been redeeming this credit for the past year and it’s weird that not all store employees know about this. This was the first time I’ve been to this store, but I usually go to the one on wilshire/Vermont.

Fantastic experience: Place off dreams

Positive experience: Very helpful and friendly staff

Fantastic experience: Very friendly and helpful staff. I'd come back to this location :)

Positive experience: The customer service is good.

Fantastic experience: I went to the second one across the street so I found what I needed and very helpful great customer service to me right away I wasn't in there too long had a great

Fantastic experience: I went in to go find a funko pop on a Monday at around 6:15 pm and the employee working there at the time was very social and friendly. The store was empty at the moment, so we talked a lot about Marvel superheroes which was nice to talk about with someone new.

Positive experience: I called GameStop and spoke with one of their associates who helped me locate a gaming accessory. Quick and friendly service. I will shop there again.

Negative experience: Horrible customer service

Positive experience: Nice

Fantastic experience: Excellent service! I just went to go turn in my Xbox S for money, great customer service, I was in and out an in a instant . Really one of the better GameStops I’ve been to.

Fantastic experience: They helped me transfer data on to my son nintendo switch for my son. I was completely clueless. Outstanding customer service. Free of charge:)

Fantastic experience: Great customer service!!!!

Fantastic experience: They always helpful and friendly never had a bad experience before from these locations

Fantastic experience: Great service from two gentlemen working here last sunday. Helped me price match to website price. Had just the racing set up I needed for my xbox.

Fantastic experience: Polite and helpful!

Fantastic experience: I been coming here for years. I've seen managers come and go. Everyone was real cool and friendly.

Positive experience: No encontré lo que buscaba

Fantastic experience: Great service. Lovely employees always so nice. And had everything I needed in-stock like the new Xbox Series S.

Fantastic experience: Great customer service

Fantastic experience: Thanks Tim!

Fantastic experience: Used to frequent this store often before having to move, great customer service and the employees are always willing to assist on any questions you may have.

Negative experience: To be honest!! There’s only one good associate at this spot. But the Manager here is rude with no experience with customer service and gaming.

Fantastic experience: thanks Sonia for the great customer service always

Negative experience: what a terrible service from these women in this place, Si no sirven para la atención al cliente, para que trabajaban ! -

Fantastic experience: As the mother of a gamer/artist, I concider this a nice, clean location. Attentive and welcoming staff. Didn't have what ever my son was looking for yet he still spent some decent time inside. They do enforce limited capacity which is very comforting to us mothers. ✍ you can probably allow your teen to take his time inside while you go ahead and start your Costco shopping which is walking distance from here. (Well for the kid to find his way over)

Fantastic experience: Amable servicio

Positive experience: Last minute shopping sucks but you gotta due what you gotta due

Positive experience: Trip

Fantastic experience: Been a good patron 4 years since opening

Positive experience: Not very knowledgeable

Positive experience: Will always be the place to buy your games, systems, and etc.

Negative experience: Today we called the GameStop if we could trade in my Xbox for a PlayStation 4. They say yes and we tell them we’re coming. Takes us half an hour to skate there and when we get there the morons told us we needed an adult ID when they could’ve told us that on the phone. you guys definitely know how to do your jobs.

Negative experience: I think the system and accommodations that they made are to difficult when you want to buy something and to pick up ,, can be much better and easier,

Fantastic experience: I had orderd some items for store pick up and when I got to the store I believe hood name was LJ had helped me out it was such a confusion online I cancel my order and never notified me and when I got to the store that’s what I was made aware of it He helped me out so much he is the definition of real customer service Thank you for making my son birthday special

Negative experience: I ordered injustice god among us ultimate edition and got injustice god among us trash store

Fantastic experience: Great!

Fantastic experience: I love coming here for the gamescthe deals and the fun plus the staff is very knowledgeable and super friendly I'm coming back in a week or so

Fantastic experience: Good deals on new and used games and very friendly and knowledgeable staff

Fantastic experience: Great place to find collectibles

Fantastic experience: very honest and have knowledge

Negative experience: Waste of time don’t come to this one, go to the one across the street, more helpful & respectful. They care more about their sales ticket rather than having a happy customer leave the store. Been coming to this one for 8 years & gonna stop coming.

Negative experience: Decent customer service. Called before to get a game and driven miles to get it only to know they had ship it out. Hard to believe since they had the case there too. The dude didn’t want to look for it either, wasn’t gonna rush them either. Don’t plan on coming back to this game stop. Waste of time.

Fantastic experience: The workers here are very kind very responsible and will help immediately.

Fantastic experience: Oh, muy buena atención, amables como siempre

Fantastic experience: LJ is helpful and knowledgeable!

Positive experience: La atención fue muy mala

Fantastic experience: Everything was good at what I wanted ready to put it to use

Positive experience: The workers are good and nice, but the manager made some serious mistakes. I had my girl go pick up my preorder and they didn't even give her a receipt. Then tried to give her my DLC code over the phone and it was wrong. All because of the manager! But it's ok when I finally went it one of the female workers gave it to me no problem. It's just that dumb manager.

Fantastic experience: Friendly staff

Positive experience: The one across the street is a little more livelier but this one is ok.

Fantastic experience: I'm a father of 4 kids my daughter and my 3 boys .... They all have Xboxes and I myself play also I love battlefield 5 ...so my wife has 5 kids in total.....

Positive experience: The cashiers weren't as friendly

Positive experience: Better prices can be found online

Fantastic experience: :) love it

Positive experience: Good parking, good customer service,

Fantastic experience: Good customer service

Positive experience: It's a good place

Fantastic experience: My Son gets his games there!

Positive experience: The GameStop

Fantastic experience: My sons favorite Game Stop is in Inglewood city of Champs. I like how they welcome everyone into the store.

Fantastic experience: Favorite place as a kid

Fantastic experience: Excellent store for video games and action figures

Fantastic experience: Graet service

Positive experience: Even though their website said they had a used PS4 in stock, we get there, and they had none. Had to go to Target instead. Employee was kool though~

Fantastic experience: My son loves video games just like me when I was little! Atari, 2400, 6400, Sega DreamCast, PS1, PS2 amd PS3. I had all of them. I turned out just fine! Let your kids play video games. Educate them on the dangers of talking to strangers and make sure you spend quality time with them. Video games are a much safer option than running the streets! Bet?

Fantastic experience: Love it friendly workers, around the holidays great deals

Fantastic experience: Cool

Fantastic experience: We love the store

Positive experience: As a gamer, I LOVE this place. #PRO_GAMER

Fantastic experience: Great games and great prices , I love it.

Fantastic experience: Exelente servicio el chic o que nos atendió maravilloso regresaremos más a menudo