GameStop

Fantastic experience: They just need MORE GAMES Less toys And hopefully better perks for the membership. I remember when it was $20 a yr & 10% off pre owned games + monthly coupons! That was neat!! Maybe in the future ... But the whole crew running the place are excellent workers & they bring great vibe to the place! Thank you!! ✌️

Negative experience: A video game store with no video games. I hope they go out of business.

Negative experience: Came in for Crimson desert lady was soooo rude. Didn't want to help at all. Asked her to look it up she said no. Asked her to ship it, she said no. She told me to download it. No wonder all these stores are closing. Gonna cancel my membership.

Negative experience: Do not place any online orders, just save your time, they gonna handle your order to uber driver who gonna steal it and then when you call and ask what’s going on they’ll answer it’s not their responsibility cos it’s on uber side Better to pay $100 more and buy in smth in reliable store.

Negative experience: Went to the store in Long Beach on 4th st ask for the the game resident evil requiem deluxe edition they told me they did not have it they send me to this store in torance they have 5 in stock he told me it took me about 20 minutes when I arrived I spoke with a gentleman name John I ask him for the game he said they did not have it I said that's weird because the store in Long Beach said you had 5 oh we don't have any. He was very rude stay away from this store

Negative experience: Poor service I called multiple times for 30 minutes even stood outside and watched the person at the time pick up the phone and hang up thanks a lot GameStop for your great employees. Might wanna hire better staff

Fantastic experience: Great treatment by the cashier and knowledge of the stuff in his store let's not let this one go belly up let's start shopping like the early 2000 before Amazon tries to eat up another store

Negative experience: Processed an online return and had the option to take the return in store. GameStop sent me an email with specific instructions and with a return date by February 1, 2026 to my nearest GameStop. The lady helping process my return at this store simply told me she couldn't process my return because the stores policy is 7 days and I had past that time. She didn't try to honor her companies policy that I was following because it didn't align with her store? She gave me no solutions even after I told her the about GameStop email instructions. The store is not aligned with the brand. What a frustrating experience at this store.

Negative experience: Horrible customer service!!!!! Will never come back. This Sage or Rosalia woman (don’t know her real name) was super rude, wasn’t right, didn’t apologize, terrible attitude! She Was trying to keep my money for their stupid membership! Turned out it is refundable! Please train your stuff and don’t treat customers like trash!

Fantastic experience: Do you like video games and fighting wall street corruption? Shop here!

Negative experience: The employee is very rude, don’t even know how to check a return and refuse to check order number and accused me trying to exchange for a more valuable item while I received wrong item.

Negative experience: This store won’t allow you to return an open controller. Don’t waste your time here

Negative experience: I called yesterday 4 a game called pokemon legends za 4 a switch the lady on the phone said it was 70 so then called another gamestop it was 60 plus tax this one gives u the wrong info over the phone

Negative experience: Your employee attending was the most rude guy i meet in my life (im so sorry)

Fantastic experience: Neat and tidy store with a large selection. High quality AC too

Fantastic experience: The service was great today. Unlike a few past times.

Negative experience: Wanna guess why this company's going bankrupt and irrelevant? Had the misfortune of arriving at 150pm . Despite having two associates working, one only seemed to be interested in putting together stickers for games and the other struggled to get one guest checked out. Despite an ever increasing line team member one never once stopped her busy work. Poorly managed and poorly executed. Don't go here. After twenty minutes still on the first guest we left

Negative experience: Wish the gamestop by my house was still open(Carson). That's the nicest comment I can post.

Fantastic experience: Amazing to find a storefront and great service All around

Fantastic experience: Awesome gamestore good employees they always want to help

Negative experience: Come in to buy a game and do a trade in. Only one employee for Saturday which is a shame but 6 people in line waiting. Worker helps finshing a customers trade in which is fine it's been about 10 mins now. He finishes with customer and while a kid and his mom have been patiently waiting he ignores them then does other stuff with the same trade in, doesn't say anything to anyone the line gets a new person and after another few mins of waiting I just walk off I get that Gamestop workers don't have it easy but a simple acknowledgement of everyone who is waiting at this point

Fantastic experience: Do a price match bec store price is different from their online pricing at times.

Negative experience: They sold me a ps5 with a broken manufacturers seal on the box. They said that the seal was flimsy so they put their own, on top of the manufacturers. I caught it late after my daughter open her ps5 box and they said now it's officially opened. So no refund or exchange. Don't buy a new ps5 from here that's shady.

Positive experience: Employees aren’t helpful more like they don’t want to be there

Negative experience: Never pick up the phones.

Negative experience: The employee with the long tied up hair was very rude. No proper greeting and was not helpful at all. I came in to buy the PS portal and he just pointed me to the direction of the pre-owned PS portal instead. It gave me the impression that the shop did not have a new set. I went to check with him again whether there is a new set and he just gave me a very rude look and walked to the storeroom without acknowledging my question. I ended up purchasing the portal from him and the experience I encountered with him made me regretted it getting from this stop. No proper explanation given about the set like warranty and the price. The whole experience was just bad.

Fantastic experience: I always go to this location. Great service. It's usually slow when it's busy, but that's ok.

Negative experience: Employers come up with there own rules on pro members so I go to the one in carson

Fantastic experience: I came in today at around 7:45pm and was greeted by the friendly staff upon entering. Kathy I believe is her name ( im so bad with names) the young lady helped me find a gift for my nephew. Very informed with the inventory and lead me to the correct items i needed. I hope the store continues strong.

Fantastic experience: Las personas que atendían la tienda fueron muy amables

Fantastic experience: The Switch game selection was great and so I'm sure it's the same for the other consoles (which had walls filled with games). I didn't see a lot of hardware-controllers, etc, but they actually had a Wii controller. They had their one person who was like a typical video game store guy, disinterested, bored, canned responses, but he knows almost everything about the games on any console. So, the staff was good. Best of all, they had great Merch.

Negative experience: The workers r a little Bit rude and I acctually don't like that, one time I went get q robux gift card and I thowh it was 5 bucks but it was 10 bucks, When I talked to the guy he was talking to Me in a rude tone and their mouths smell very BAD, usually they r obsessed guys but I just say they r kind of mean

Fantastic experience: Solid GameStop store that's also clean and respectful staff

Positive experience: Cool console video gamer store. Helpful employees who know their games!

Fantastic experience: Very friendly and quick staff. Very informative.

Fantastic experience: Good people and fun space always willing to print you a catalog of upcoming games.

Positive experience: Good place

Negative experience: Worst service

Fantastic experience: GameStop is one of my favorite video game stores, and I visit this location in Torrance frequently when I am going to work. The staff here is very friendly and very knowledgeable about the latest Xbox, Playstation and Nintendo video game releases., the selection is great, and I always walk out of here with a new video game. I was recently able to trade in my old Nintendo Switch and upgrade it to the new Switch for my kids and the staff was able to give me a great deal so, I could upgrade my system. I always get great service at this location. You guys rock, keep up the great work!

Negative experience: So I come to this GameStop somewhat frequently as it is the one closest to my house and after several unpleasant experiences I’m finally over it. It’s so unfortunate that the store closest to me has the worst customer service from one specific employee named John a guy with longer tied up dark hair. I hesitate going to this store because it seems every time I walk in I’m pressured to buy something and get out quickly. From the moment I walked in this time he barked and me asking what I was looking for. I told him the game, he confirmed the price but did not ask me anything afterward just sent me to look at the rest of the games along on the wall. I assumed they just had it so proceeded to browse the games for fun. When it was my turn to pay he immediately asked for my number not even acknowledging my previous inquiry about the game or even a “hello” “thanks for waiting”. Then I realized he had pulled it out without confirming that he had it. He then pressured me into getting a pro membership with a really pushy attitude. I paid for the game and left. It’s like every time I go in there I’m met with a rude attitude even when sometimes I’d just like to browse what they have. Most times I go, John is there but when he isn’t it’s a much more pleasant experience. I don’t think anyone likes to be pressured while they are shopping but this guy does it every time. I’ve gotten to the point where I just order on Amazon because something as simple as shopping for a video game feels so hostile. I really hope this guy changes his attitude and works on his customer service because I feel bad that customers have to deal with employees like that. The downside of all of this is that it’s actually a nice clean store in a nice shopping center. I just feel so uncomfortable when I go.

Fantastic experience: I love this store!

Negative experience: They close at 9pm and i arrived at 835pm... I have no idea how long this been up. Now I can see why GameStops are in bankruptcy. I wanted to surprise my son with a video game and he is bummed out and is hoping he can srill get a game... I will still to online ordering like Amazon and target,because this is extremely unprofessional

Positive experience: 아미보 사러 왔지만 역시 찾는게 없었어 ㅠㅠ

Positive experience: Nice location, super friendly employees. Management/manager kinda eh but it is what it is.

Fantastic experience: Game

Fantastic experience: They have everything for the Master Gamer ! I love this place because they are very knowledgeable about the games they sell!!

Fantastic experience: Never a bad time lol

Negative experience: Very unprofessional self entitled little geeks who think they are tough. Extremely rude, short and not helpful at all. Not to mention they NEVER answer their phone at all. Worst GS ever.

Negative experience: If 0 star I will give it for them. They just play with you not service or sale. Don't go this one.

Negative experience: We went to the store at 8:30 we called and they told us they where open we tried to get in but the door was closed we knocked and they didn't let us in.

Fantastic experience: Gamestop is my go to store for video games and game gift cards. They have an excellent rewards program as well as friendly and helpful staff.

Fantastic experience: Me encanto, buen servicio, encontre lo q buscaba

Positive experience: It's pretty decent. I would buy eshop cards there. They also sell other game related stuff like game cards, plushies, nerf guns, figurines, and controllers.

Fantastic experience: Always friendly and helpful.

Negative experience: Very unprofessional. Haven’t played video games in years so I decided to buy nba2k because it’s half off. I ask the guy working if they have nba 2k the special edition he says that they don’t carry them only when the game is released. So he says that he would look at another store who has it. Then I show him that the website says it’s at that store he looks in the back then comes back and opens a drawer and it’s filled with the game I wanted. So he says just show me the deal on the GameStop website and “I can do it this time” smh. My phone had died so I tell him just give me the regular edition and he tries to charge me 60 instead of 20$. Do yourself a favor and order online these guys get off by making your life hard. I feel bad for the guy his job is so bad he feels the need to treat customers with so much disrespect. With a huge smile behind his mask whenever I asked a question just trying to annoy me. So if you see the guy with long hair and glasses do yourself a favor and turn around. No wonder these places are going out of business I’ll take my money and time to target/Walmart

Fantastic experience: Took my grandson here first time going to this one great store. Use to take my son when he was little and he 32 and his son is 9 yrs old now I'm taking him to Game Stop new generation. We had fun at Game Stop on Saturday.

Fantastic experience: Better than expected customer service. Employees were professional and courteous. Looking forward to returning to this location.

Fantastic experience: Friendly staff, affordable prices, great deals

Fantastic experience: Great customer service!!

Negative experience: They canceled my order, I'm very disappointed.

Fantastic experience: Te atienden Muy Bien

Fantastic experience: Staff is always very helpful and friendly!

Fantastic experience: Really friendly employees, always helpful really like going to this store.

Fantastic experience: Friendly staff, excellent customer service.

Fantastic experience: Good customer service

Negative experience: BAD CUSTOMER SERVICE. NO ONE ASK IF I NEEDED HELP I WAS IN THE STORE FOR ABOUT 15 MINUTES. WHO DOES THAT?

Fantastic experience: Hold the line

Fantastic experience: Great customer service

Fantastic experience: Quick and simple visit for some gift cards for Christmas. The amount of people allowed inside during these times is low but that’s not much to complain about. There are plenty of cashiers working and helping out. This place is nice and clean as wel

Fantastic experience: Best costumer service ever!!!

Fantastic experience: Got the things you need

Fantastic experience: Nicely run place. Clean and organized. Friendly staff was very helpful with advice on preordering a PS5.

Fantastic experience: 친절하고 구경하기좋음

Fantastic experience: Big store with friendly helpful staff

Fantastic experience: I generally like GameStop the workers are nice you get games at decent prices

Fantastic experience: Easy returns

Fantastic experience: Every helpful and friendly

Fantastic experience: Its was a little awkward but reasonable service

Fantastic experience: Great location, and friendly people willing to go that extra mile.

Positive experience: Bueno

Negative experience: Half the store is junk collectibles.

Negative experience: 5 -6 months ago. My son visited store. He did not receive any acknowledgement nor service. I was told the representative was chatting up a storm with someone else. My son walked out disappointed. We went to another store to purchases games.

Positive experience: Friendly service, decent selection of used games. The staff is very friendly and they do not hound you like other locations, where you feel uncomfortable after 5 min of shopping.

Positive experience: 小さめのゲームショップ

Fantastic experience: Nice place

Positive experience: customer service was average

Fantastic experience: The workers at this game stop are super knowledgeable and very patient. Kudos to the hiring manager. I hope they get paid well as they convince me to keep coming back to buy video games...and I don't play video games.

Positive experience: Helpful service

Positive experience: Very helpful and knowledgeable staff. You get very little in selling them your games.

Fantastic experience: Probably the best GameStop I've been inside of in the last 10 years

Fantastic experience: Would drive across the state to this gamestop.

Positive experience: Pas grand chose en accessoires ni en occasions

Fantastic experience: Great customer service!

Positive experience: Got what I went for. A bit overpriced for a used game and one used Wii controller. Had to ask for help otherwise ignored

Fantastic experience: Great costumer service and very helpful

Fantastic experience: Best place to get your games and gadgets.

Fantastic experience: Kool place good customer service

Fantastic experience: Friendly staff and very clean store.

Fantastic experience: GameStop is always a wonderful place, store #255 is my store and the people at GameStop treat me fairly and honestly

Fantastic experience: My son love this place