GameStop

Negative experience: So you offer trades but your tv to test my switch is down, and due to “las Vegas pawn laws” you won’t give cash. So all of this inconvenience is my fault? I will be contacting corporate for this. The switching question was barely used and now I have to have to almost two hours on a bus to Henderson just to trade in my console that is advertise that you take trades. Julie was wonderful and Anthony not so much.

Positive experience: The prices of the pre owned games are a little bit expensive, the lady that attendees is really kind

Negative experience: Tried to return a desk mat new in the box with the receipt. I'm a pro member of 15 years and was denied the return. Where the box hung on the rack, it showed some wear ,so the child working there says "you opened it". I said, this is new in the box. So no return - I went to make a social media post about it after I was polite to her and was asked to leave. Won't waste my money here every again. Local independent card/game shops from here on out.

Fantastic experience: I have to say that I am an avid shopper. I shop all over this city. I have for years. I am an educated Engineer holding two bachelor's degrees so my opinion may not be perfect but I'm definitely no dummy lol. I say that to say this...this store has an employee that I must say is truly impressive. Not just as a game stop employee, but as a person. Her name is Olivia. She's always smiling, always helpful, always genuine, always knowledgeable. Even when my truck was stolen from this same parking lot while I was shopping, she was very responsive in trying to help me figure things out, and STILL ended up somehow getting a smile out of me even when someone just stole a truck my grandfather gave me before he passed away. If you guys are ever in the area go check out GameStop on Maryland pkwy. You might even get a chance to witness what I think is one amazing woman that works there.

Fantastic experience: CODの限定版が欲しくて訪問しましたが人気商品で売り切れ、他店舗にあるか聞いてみようかとおっしゃって頂きましたがあまり滞在時間がなかったので諦めました。代わりにネットで売ってなかったRBシリーズがありましたのでいくつか購入しましたお店のスタッフは優しくてイケメンでした。

Fantastic experience: The employes at Game Stop's are great

Fantastic experience: love it always great

Positive experience: Pretty big GameStop they didn’t have life is strange for ps4 but they did have it on ps5 so at least they had something

Negative experience: Im only giving it a 2 star review cause the asian chick was helpful nice and her energy felt good. Plus she cute. But naw just messed up on release dates how product for the public goes missing. Instead of the very few 10 they had when I went in the guy cut the asian girl of mid conversation said there's only 8! It's for customers not employees on the clock! I would give this location again zero if it wasn't for her. Hope corporate does something about this. Showed up for release night. Guess how many people are in line 8! Now if there was the ten that sent to that store i wouldn't be missing out on a one time thing for employees snatching items for them selfs. Really not happy with this situation. Dude should be fired. I know theres something in employee handbook that goes against doing that. Im calling corporate thats not right at all!

Positive experience: Way overpriced. Had to pay $80 for new copy of assassin's creed

Negative experience: I came here today for the new Pokemon release and was told I have to have a pro membership to purchase any and it would cost $25 and I'm only allowed to buy 5 packs so it came out the $50 for five packs total scam I'll never come to gamestop ever again what a joke

Fantastic experience: Super Chill and helpful people...

Negative experience: Employees opening packs of Pokemon cards that are supposed to sell to public. They keep them all for them self. Bad practice. Do go here

Fantastic experience: They had the games we wanted service was friendly and professional. And we picked up a hoodie they had on sale all in all a good experience

Negative experience: Don't waste time going to this place... They don't have the published products!

Negative experience: this and every other gamestop in las vegas are guilty of false advertising, the website CLEARLY states that you can trade in your old games for CASH or store credit, but after wasting gas to drive all the way to this place, they refused to give me cash for ANYTHING! they said i had to drive to another town just to get cash, that is false advertising and is against the law.

Fantastic experience: Friendly energy.

Negative experience: If ms Piggy is working, please know exactly what your shopping for, she’ll definitely won’t help and make it seem like you forced her to apply for the job lol

Negative experience: daniel was very rude to me and my son when he couldn’t choose a game… never going again

Fantastic experience: Jaime is great fantastic help definitely the best GameStop in Vegas . Thanks

Positive experience: Great customer service

Fantastic experience: Always helpful, I'm glad that GameStop is around still. Always nostalgic and a different experience than all digital gaming.

Negative experience: Refused to serve top homosexual streamer in Vegas Majestic Lion

Fantastic experience: Brilliant service from Daniel, couldn't be a nicer guy. I went to go pick up an Xbox series s and he already had it prepared when i got there. Super cool guy and awesome store. However, I did see a tall bald white man with a selfie stick screaming racist obscenities as I was leaving the store. Perhaps a little more security is needed.

Positive experience: 각종 게임팩 판매점

Fantastic experience: I love it

Negative experience: Bought a ps5 controller, plus the insurance plan. Few days after they changed the policy. Now gamestop will only replace my new controller with their own USED controllers. Also if they dont have your colorway in stock, you will get NO EXCHANGE from that store.

Fantastic experience: Very polite and helpful

Fantastic experience: Games!

Negative experience: Tuesday, September 26, a little after 7 PM last night, the GameStop employee, Carlos lied. He stated that this game stop location was the only location in Las Vegas that didn’t do cash returns. A highly suspect, the liar, Carlos, didn’t want to do the return so that it didn’t affect his stores profitability.

Negative experience: I called this location today ask him if he had Spider-Man 2 controllers they confirmed they do I go in after spending $32 on the list to buy one she tells me she can't sell them to me cuz they're being held for employees to buy next week I'm reporting this to the general manager and I reported this to corporate I am put in a complaint on the store

Fantastic experience: The employee working when we stopped in to check out the funkos was super nice and even suggested where we could get others that weren’t at that location, thank you!! We had a nice time in there.

Positive experience: They have a very limited inventory

Fantastic experience: My favorite game stop in the area. Personable staff and the manager is very helpful and knowledgeable.

Fantastic experience: Awesome people and great attitudes. They are the best when it comes to games

Fantastic experience: Giving five stars cuz there's no outstanding star I and my son luv this game stop even the women that work there are so knowledgeable about the games I luv it

Fantastic experience: Helpful employees.

Fantastic experience: My favorite place

Negative experience: I grabbed a hat to look at it, and the lady told me I have to ask for anything before I touch it. She gave a awful look, so I bought what I needed it and left the store.

Positive experience: Not impressed with this store. Won't be back.

Fantastic experience: Friendly staff and clean store

Fantastic experience: Honored our warrenty on a headset that got obliterated. Easy, and quick.

Fantastic experience: Always has the video games we looking for. Never a fale.

Negative experience: Gamestop sells defective games and equipment and then will not honor their return policy.

Negative experience: Store was closed during business hours, wasn't able to complete a delivery order. Associate ignored customers as they waited outside

Fantastic experience: Thank you for being a great shop for your customers ! Had a bad experience at another GameStop location this one made me feel welcome. Try them out you will not be disappointed and they will work with you to make sure you leave happy .Great deals and bargains.

Positive experience: Clerk was knowledge, helpful and friendly.

Fantastic experience: Very friendly staff. Easy parking and easy to find.

Fantastic experience: Excellent, very helpful.

Negative experience: Pretty stocked up but right off the bat the employee was rude and trying to get us out the door. We look around and see some other things we need and get in line. Immediately she’s hurrying us and I let her know we need some other things that are locked up. Sage seems annoyed and finally goes and get them. When ringing us out I let her know she forgot to scan an item and she got bothered even more. At that point I get fed up but don’t say anything. She needs to quit her job if she hates it so much.

Fantastic experience: Awesome good service

Negative experience: Pretty poor customer service.

Negative experience: Store itself is fine but the staff lied to me about having to buy items together. Spoke with another GameStop and confirmed that I was being lied to by employees here. Really frustrating that they're doing this and they should stop.

Positive experience: Can sometimes get crowded

Fantastic experience: They know there business here... That's a fact...

Negative experience: As we pull up at 11:05, 5 minutes after they open, the worker is walking out and locks the door and proceeds to walk down to the GNC store down the way. terrible service that she closed 5 minutes after opening

Negative experience: Bad in worker. Game thin are to much

Positive experience: Its ok

Fantastic experience: Went to return a controller and ended up getting headphones lol, what can I say I like the stock, uh I mean store.

Fantastic experience: Cool time

Negative experience: Don't shop here!!! As I stated on YELP I went into gamestop to purchase a rechargeable battery for my sons xbox s series controller. The one that you can charge by using a usb cord that plugs into the wall. The associate was advised me the one they carried was no longer available and the one they did have available was the Dual Ultra Slim by pdp gaming. My son advised me that the back that is suppose to cover the battery doesn't fit his controller, and that it takes forever to charge! The product isn't compatible to what I gave her specifics I wanted. To make matters worse I asked her to look up to see if they did have the one I was looking for at a different location, and she advised me no that her system was down!!! I have been a member of game stop for many years, and am so happy I refused to update my membership because of this behavior. So when I took the product back with out my receipt which was gone, the woman informed me that she could see about returning the item. However the manager of the store looked inside of the box took out the items and denied me an exchange! I have no idea why he denied me anything after I spent my hard earned money on this item. I am a single mother who does not have money to waste! Game stop has been robbing our communities for years, with their low amounts of money for trade ins of games and items. They are always asking or trying to force you to get coverage over an item. The associate then asked me for the number associated with my membership, before I could give it to her the manager automatically turned me down. She is the one who sold me the item! Why is it that your store cannot assist me with locating the item I want at a different location. I mean this manager who was very rude didn't even go the extra mile to find out what was going on? He didn't manage to ask me any information about my membership nothing! I hope he gets retrained or fired!!! The store is under kept and the attitudes of the associates are awful. I'm sure because it's in a low income neighborhood that the people get treated so poorly! I will not stop attempting to get something done about this. There is no telling how many people they have done this to.

Fantastic experience: Always a good game store!

Fantastic experience: Excelente, 100% recomendado

Positive experience: I went ahead and suggested the edit for google for your closing times. Kinda ridiculous to close at 7 when it was originally 8. Just upset I literally ran here just to be told your store was closed. So google is reviewing the time edit suggestion I placed and I highly reccomend you stay updated on all information. Just a waste of my time. Gamestop used to be better especially when it came to closing hours. Also it says online that the store time was updated by the business 2 weeks ago And it says 8pm closing time, but closing at 7 now? If you change the store closing time update it immediately. Doesnt even take that long.

Negative experience: Only go to Gamestop when they have sales/deals as their "normal" prices are high and I get tired of having to shut em down when they hit me with that "warranty/ renew your pro rewards " thing they are told to do. This last time though dude just just throws the warranty on without asking and I am glad I caught it before paying him. Warranty is worthless to me..I'm an adult and take care of my games. Besides, you really got to work to scratch these current gen disks anyway. In the future ASK about "add-ons" and don't just assume...unless its free...lol

Negative experience: Terrible service. Very rude service Alex who works on Sundays 2pm refused to give me a refund on a game i did not want, but was mistakenly given to me.

Fantastic experience: Great Staff

Fantastic experience: Store is clean and I am so happy I listen to staff and buy little big planet3 around holiday. He really knows what I am looking for. Few of 5 star place on Maryland parkway. ; )

Fantastic experience: Like a normal game stop trip. I loved that they took a 15 min break to sanitize the store. It makes me feel like they're really trying the best they can during the pandemic.

Positive experience: Not good selection. Pretty high prices.

Fantastic experience: Good people customer service knowledge and excitement

Negative experience: They said the game I wanted to buy was only for members and tried to make me charge 15 bucks For a membership and the game cost 100 bucks terrible service

Fantastic experience: Love these Guys. The Marine Guy is Awesome. Best Customer Service!

Negative experience: There hours on the door do not reflect the true hours

Fantastic experience: The employees were extremely helpful. The service was really great too.

Fantastic experience: Love playing videogames for life

Negative experience: They have zero consoles they sent me one i paid over 400$ for it was broke when i got it. Took back ty local game stop they were very kind there but informed me they have ZERO consoles new refurbished or pre owned. I opted for the refund. Then got an email telling me my refund could be up to 3 weeks to receive. Not only did they ruin my son's birthday gift but then they are going to sit on my money for his birthday for almost a month??? TERRIBLE CUSTOMER SERVICE (OTHER THAN THE EMPLOYEES AT FLAMINGO GAME STOP) I WILL NEVER DO BUSINESS WITH THEM AGAIN.

Negative experience: Went it to ask if they had something is stock and they said no but we can get one delivered to the store so I said okay and they put the wrong address so I never got my order and they’re super unhelpful and customer service will leave you on hold forever so you can’t win.

Negative experience: Says open but drove all the way here & its closed

Positive experience: When I bought some used games, one of the employees tried to sneak in a warranty for all 4 games. He didn't even ask if I wanted the warranties. At the time, the front door glass of the store was broken!! It made the store look kind of ghetto. Good selection of used games though. Watch your total at the register.

Positive experience: Alot of games

Positive experience: Good people bad neighborhood.

Negative experience: There was two people behind the counter and three of us in line one week before christmas. Guess how many people were helping the line? One. Back to ordering on Amazon prime.

Negative experience: Staff not very helpful

Negative experience: The girl with glasses is very irritating and won't give a straight answer and goes in circles. Very dissatisfied with this store and I will never go to this store again.

Negative experience: Horrible experience. 15 minutes in line to purchase 4 games. At the end we only could buy 2 because the other one were not available. Why do you display them? And about the wait...sorry about that, i was in a conference...really? With 10 people in line. Never again

Negative experience: No selection poor policy no wonder i let the membership laps how can u sell an item and not the attachments and want me to pay for a downgrade so that u original item works properly smh just tired and will find a new hobby

Negative experience: Can’t return online order. Bs never going in again.

Positive experience: The employees are slow ringing up,Its almost if they aren't computer savy.But on the other hand you can find some good deals in here.They just need to speed up service.

Positive experience:

Fantastic experience: Excellent catalog of new and pre owned games, plus a big variety of collectibles

Fantastic experience: The workers was nice

Fantastic experience: Very small but great place to buy preoder and sell games or eletronics

Fantastic experience: Great store...great service...these people know how to take care of their customers...

Fantastic experience: Great customer service

Fantastic experience: Excellent customer service

Fantastic experience: I live this store very funny and polite staff makes you feel comfortable spending your money there always considerate

Positive experience: Had everything I needed plus more

Positive experience: Very busy tonight, so much so they stayed open past closing time.

Fantastic experience: Muy bueno el lugar