GameStop

Negative experience: Management at this location was awful. Very disappointed in service. Glad this location is closing down.

Fantastic experience: The gentleman behind the counter had Great customer service tons of knowledge!! Was a pleasure doing my Christmas shopping there

Fantastic experience: The Employee Mr. Malcom was superb great customer services on Monday 12/1/25. He gave me great advice on trying out ps4 game God of war. Definitely will come back to this location because of Mr. Malcom. Thanks for your kindness sir.

Fantastic experience: Malcom was super knowledgeable and helpful! Update: Malcom is still the best and will absolutely go out of his way to find anything you need!! I really love this GameStop!

Fantastic experience: Been going to this location for years. Staff is always helpful and the store itself is always clean. Shout out to Malcolm, Kai, Jen, and Chase!

Fantastic experience: Malcom and Spencer created an absolutely fantastic environment and assisted in helping me get the perfect gift for my wife. Absolutely wonderful management and staff!

Fantastic experience: Great Staff! was quick and easy with giving information. and gave out free BF6 banners to my family! thank you guys again!

Fantastic experience: Was looking for some used games, got excellent service and topped off with a souvenir! We’re not from the area so that was awesome!

Fantastic experience: Was buying pre-owned Switch Games (Yoshi’s Crafted World, Princess Peach’s Showtime, and Animal Crossing) the two employees were great and helpful in answering all our questions and were very friendly.

Negative experience: Line in front of the door. Employee came out and went back in knowing there is a line. Some here for Pokemon cards others here for games. If the sign says 12pm and it’s posted on google, it would be nice that the store opens at 12pm. Employee working today doesn’t seemed bothered at all

Fantastic experience: My favorite GameStop in Vegas. Malcom and his crew will take care of you and will try to go above and beyond for all your tcg, preorders , games and trade ins. They’re all very friendly and helpful I recommend if you’re in the area.

Negative experience: I called this location earlier today in preparation for a midnight release on a game i pre ordered about a week ago to ask if there was anything I had to finalize before coming to pick it up. I was told nothing needed to be done and to just show up for release. Apparently about 30 others were told the same thing. Then when we all got there and were at the front of the line, we're told to get to the back or the like because we hadn't come in earlier to finalize the purchase. When there was an outrage, the manager gave a half assed apology and blamed us saying we should know better for next time. Maybe next time you should have your employees give the correct information to customers calling in. I will never be going to this location again.

Fantastic experience: Just wanted to share my appreciation for Malcom who showed me great kindness the other day. I went in with some questions and also for the pokemon shiny event and Malcom helped me.

Fantastic experience: Staff is very friendly and goes up and beyond to make sure you are a satisfied customer

Fantastic experience: Very helpful

Fantastic experience: Just moved to this side of town and was looking for a new game stop ! And I found one great service and Malcom was super helpful to me and my son !!

Fantastic experience: That boy Malcom fr the OG helped me setup my gamestop account and helped me save a bit of money for the Black Bolt drop, will definitely be back for White Flare!!

Fantastic experience: Malcolm was very helpful and answered all of my questions.

Fantastic experience: Good knowledgeable people

Fantastic experience: Malcom gave me the best customer service. Store is nice and neat and they play some cool tunes in store

Fantastic experience: Switch 2 drop On point! Professional Staff!

Fantastic experience: Great staff Malcolm has helped me with all of my pre ordering needs. And happy giving this GameStop my business

Fantastic experience: Malcolm is the OG, I was looking for Expedition 33, to no ones surprise it’s a hype game and was sold out. He got my contact info and told me once they have it, he would give me a call. An hour later he called me up and says it’s ready. Got dressed, picked it up and secured the copy, thanks Malcolm!

Fantastic experience: Malcom went above and beyond to get me my ETB Prismatic. One of the best in the business and treated with respect. Thanks again Malcom your best!!!

Fantastic experience: Really nice store, and the staff is super sweet!

Fantastic experience: Fantastic Customer Service! The gentleman who assisted me today was very kind and helpful.

Fantastic experience: Very good

Fantastic experience: Want to give a shout out to this location. It was great working with Malcolm and Spencer. They were both knowledgeable and friendly right off that bat. Was able to do my trade in and get my son his first gaming console. I really appreciate the help they gave and look forward to coming to this location in the future. It’s exciting that my son is just beginning to enter the world of gaming and it’s nice having a local store with a supportive team to answer any questions I may have. Thanks again!

Fantastic experience: Amazing customer service by the store manager, excellent product showing and he is very knowledgeable about the culture and is down to talk about anything.

Fantastic experience: Awesome staff at this location! If you need some games go see Malcolm

Fantastic experience: Malcom and Kai Chill guys hooked me up with game stop coupons that I forgot I had to get some games for a better price shout out to them

Fantastic experience: Staff here is amazing Malcom and Kai were super helpful and made the visit amazing ! The best location in Vegas !

Fantastic experience: The goated guy here is cool

Fantastic experience: My experience at this gamestop has been nothing but the best. I went in multiple times within the same week and Malcolm was extremely helpful each time. Thank you lots!

Negative experience: I spent $100 on a steam card and I hoped it wasn’t a scam and my stepdad Spent $500 on the steam card the employee allowed this?

Fantastic experience: Had an awesome experience. Spencer helped me look at a couple or hard to reach items. Malcolm was amazing at letting me know about all the great deals in store. I'll definitely be back!

Fantastic experience: I got what I wanted in this GameStop store, and I'm very satisfied. Employees are super friendly, and they do tell you details about the items you purchased. I love that very much. Thank you, GameStop Employees, and you guys are the best!

Fantastic experience: Malcom spencer and chase were extremely nice and courteous I truly appreciate the time they took to assist me and how friendly they were

Fantastic experience: The sales associate Malcolm was very helpful and knowledgeable I was able to find everything I needed. I will definitely continue to come to this location.

Fantastic experience: Malcolm and Chase were extremely great, what you expect when you come into a space like this especially when making a return that was a purchase from a closing store. I will definitely shop here and send friends here. Thanks guys, see you soon

Negative experience: 12/26/24 around 16:00 - 17:00 ( because they took so long while we waited so patiently and this timeline is based off my latest GS transaction as I left and immediately went to my main GS , as I didn’t give this store my money) Incompetent workers , black dude with leather jacket paired up with a white dude with long hair. I only come to this location based off distance , this last visit was it, they barely have anything in stock anyways. They told me about the warranty controller policy, so I happily took my controller back, and he told me “oh they’re going to tell you the same thing” well guess what leather man , got me a brand new controller. Never coming back to your store, actually I’ll pull up when you’re on your shift to show you my brand new controller with warranty. Not only did the other GameStop (my main store) location helped me with efficiency and effortlessly, they serviced me under 10-5mins with great customer service ( the type of customer service that keeps you as a consumer coming back for more). Meanwhile white dude was incompetent and apologetic to his customers ( could be forgiven). Leather man was rude to his customers and always intervening with the white guys customers being aggressive towards them explaining the polices. At one point he told the customers “ I don’t want my company going out like that”, he had me switch lines three times like it made a difference in wait times. Avoid this store y’all or just avoid the leather man with the rubber band as a hair tie. I regret coming here especially from the other red flag visits, I should’ve known better, wasted my time being patient and spectating the scenarios and how they handled it. Was supposed to be a quick in n out experience but not here.

Fantastic experience: Super kind and helpful very fast at checkout, definitely recommend this gamestop

Negative experience: Horrible shopping experience the worker there Malcolm is slower than The Walking Dead plus extremely rude and will not give you the cleanest copy he has you get what you get you don't throw a fit attitude he has very rude!

Fantastic experience: Great

Fantastic experience: This Store has amazing employees! Store look organized and they were kind to another fellow gamer! Shoutout to Malcolm for waiting for me some minutes close to closing so I could get Metaphor Re Fantazio.

Fantastic experience: Was fast and easy to grab my ideas and have good conversations with worker on future game releases.

Fantastic experience: This location is always super nice and professional !

Fantastic experience: Pleasant customer service experience with Malcolm today. Very knowledgeable & easy going to talk to about collectibles/Pop culture. Helpful in making me aware of what preorders are available also. Thank you

Fantastic experience: Great service. Malcom is always very helpful

Fantastic experience: I love the prices and the service

Fantastic experience: Malcom was super helpful in helping me find some switch games, thumbs up

Fantastic experience: I went in to exchange my grandsons headset and the young man that assisted us was nice and knowledgeable I was very impressed by the service I received. And I will definitely be back. Impressive customer service!!

Fantastic experience: Memeow collectibles are not found everywhere. They are at GameStop. We go once a month for my daughter who collects them. Great selection and supply.

Fantastic experience: Great Service

Fantastic experience: Super friendly and helpful staff

Negative experience: It was such bad customer service I just had to laugh. Do not go here, there are plenty of better ones to go to

Fantastic experience: I've been coming here for over 3 years now, and I absolutely suck with names. Regardles, staff here has always been wonderful! There's one guy who definitely knows his stuff and has always done an amazing job at keeping us up to date on our preorders and trying new games.

Fantastic experience: Much respect to Malcolm who really helped me out today ✌️

Fantastic experience: Absolutely blown away by the amazing experience provided by the associate Malcolm! We had an issue with our online preorder, and he helped remedy it wonderfully! GameStop desperately needs more staff that are as helpful as him!

Negative experience: Super rude employee, I didn't get his name but it's the black guy usually in a leather jacket. Lived next to this gamestop for years and pray he's not working eveytime I go. His blank stares and pissy attitude make the customer feel stupid, unwanted, and rushed. Ive seen him act this way towards other customers as well and based off many other reviews about him here its obviously a big problem. Horrible horrible customer service especially towards children. Please fire this guy he's done this for at least 4 years.

Negative experience: Horrible service didn’t open until 11:15

Fantastic experience: JASON IS A CUSTOMER SERVICE GOD!!!! I'm gonna tell you right now I called +20 game stops in California, NY, and las vegas. He is the ONLY ONE who took the time to actually help me and go above and beyond. Give this guy a raise!!! Thank you so much ❤️

Negative experience: Popped in the place for the first time to get some old wii games, the guy behind the counter acted like I was gonna rob them the whole time. I had to twist his arms to show me some game choices, and he couldn’t wait to close the drawer in which he keeps the games and keeps them out of my sight. It was the most awkward shopping experience of my life. This is exactly why people buying online on app now. Sad to see all physical stores close one by one but they are not doing themselves a favor by hiring people like that.

Fantastic experience: Jaiden was a really nice guy he help me to find everything just perfect

Positive experience: Very helpful does not open at 11am on rainbow and Charleston though Google lies

Fantastic experience: Nice and familiar

Fantastic experience: The workers here are top notch and knowledgeable, thanks

Negative experience: Went in today to pick up my copy of Remnant 2 on XBOX. I go in guy spends 10 minutes staring at computer and just says nonchalantly of yeah physical copies are delayed. It tells me they will call in the next couple weeks when they get it in. So no call no head up? And yet somehow only gamstop copies are delayed....called both bestbuy and target and both said they had it in stock?

Fantastic experience: I just want to appreciate the guy who helped me today at 6:25 pm (may 12 ) he made it possible to get a couple of amiibo that my daughter asked me to get. Thanks a lot. This guy deserves to be a manager. Great Costumer service. Good attitude I don't know his name, that's why I wrote the time I was there he is a black guy very nice . Give him a raise!!

Positive experience: Not a huge variety here. The staff is okay. The machine wouldnt run my gift cards tho.

Fantastic experience: Good place

Negative experience: super rude and not helpful at all staff very lazy

Fantastic experience: Thank you to the employee tonight (nice dude in a leather jacket) that sold my son a gift card. It was his first time going into a store completely by himself. Talking to strangers is really hard for my shy kid, your kindness and help is very appreciated!

Negative experience: READ BEFORE BUYING FROM HERE!!!! I went in there to purchase a new Xbox after my old system gave out. The 2 employees told had conflicting stories on the reason why the same system was priced $50 apart. After stating I would take the cheaper of the 2 and save myself $50, they asked me if a had a GaneStop Pro membership which I don’t. They said I would need to pay an additional $10 for a Pro Membership because they can’t sell me a any new system without a Pro Membership. I asked why because I don’t normally buy video games/consoles/etc and don’t go to GameStop often. They again stated you cannot purchase a new console “PS4 or any Series’” without a Pro Membership. I told them "that's not what your website says" and tried to show them that the website said you can get $10 in savings IF you purchase a Pro Membership and it says nothing about needing to have one in order to purchase. They refused to look at my phone and replied that they don't know how the websites work this stuff, but that I need the membership in order to purchase the console. They were rude throughout this whole encounter and were willing to not sell me the costume I’m order to get me to purchase the membership. I called another GameStop and asked if they had them in stock and if I was required to purchase a Pro Memberships or any other costs aside from the system because that's what another store told me. They replied "that's not a thing, our store would gladly sell you the console and not peer pressure you into purchasing anything else". I went to the parking lot and double checked the website and it does not state. I am required to have a pro membership. I purchased it online at this very same store. I went back into the store and the female was the only one inside the store. She knew what I did, didn’t ask for my confirmation email and was A LOT nicer this time.

Negative experience: every time I come to this gamestop there’s always a problem with Malcolm, he always gives my 15 year old brother, an attitude, every single time if my brother ask him a question it’s always a problem, I don’t understand his problem. He has personal issues, and I’m never coming back to this game stop again until they fire him.

Fantastic experience: Super nice staff and great deals

Fantastic experience: GREAT CLEARANCE EVENT….. take an additional 50% OFF all clearance items. Store is super organized and easy to shop.

Negative experience: If I can give zero stars to this GameStop, I would. I have NEVER been turned away & blown off so fast at a GameStop ever in my life. EVERY time I go to a GameStop everyone seems seems so nice and friendly but Malcom changed that for me by giving me the worst customer service which was so unacceptable and unprofessional. I came to return a game that was purchased at a different store because it was convenient for me to go to this store since it was closer. And the first thing he says is “is it a new game? Ok, then yeah. You cannot return it. We can only do a trade!” When in the receipt it clearly says that “new items purchased can be returned within 15 days from your in-store purchase.” Didn’t even ask where I made a purchase or why I was returning the game. You would think that at this time of year, people would be a little more considerate because of the holidays. The worst part of it all, was that I didn’t even set foot for a minute in this store before even being treated like I’m worthless. Since this happened, this will be the last time I will make any kind of purchases at any GameStop for a while. I hope that another happy customer walking into this store doesn’t get their day ruined like I did.

Negative experience: This store told me they didn’t have Callisto protocol for Xbox one and it never existed for Xbox one. I meant to get it for my brother but when they told me this I just decided to get some steam gift cards. Wanted to see if I had this mixed up with another game so I just looked at GameStops website and it is in fact available on Xbox one. The employees here don’t even bother to look things up for you to try to help you. Giving this store one star because I know GameStop and their employees are usually very helpful. Wanna make it clear it’s not GameStop I’m upset at, it’s the employees at this particular location. Would get a refund and buy the Xbox one copy I wanted but steam cards are non refundable. FYI everyone avoid the Charleston and rainbow location. There are other GameStops that actually do want to help…

Fantastic experience: Great place

Fantastic experience: Love this place! Very nice employees!

Negative experience: Don’t use your points if you ever have an issue with an order because you’ll not lose them. Not worth checking out due to so many options!

Fantastic experience: Love the staff here you guys are always welcoming and letting us know how to save. Ty.

Fantastic experience: Thank you Chase for your exceptional customer service. My children enjoy chatting with Chase and he has been so patient and very helpful with us all. Keep up the great job!

Negative experience: Act like I'm bothering to his peaceful relaxing time in dead store..terrible customer service 05/26/22 @ 11.35a.m

Positive experience: Didn't have what I was looking for but the customer service was great, helped me fiind what I was looking for.

Fantastic experience: A nice, convenient place for all your gaming needs. Still is an amazing location here in Las Vegas.

Positive experience: Because I don't get my last game. I pre order don't get it.

Fantastic experience: I love this location it’s very convenient and everyone is vey knowledgeable and really friendly and they haven’t put me on the block list for calling everyday about a ps5 lol

Fantastic experience: Great place for gaymes. Josh helped so much!

Positive experience: If I can say something positive about this place, it is that they are consistent. Will always look the same and feel the same around the US. It doesn't produce the same vibes as a local game shop where the passion for gaming is beyond compare. The store can get packed during the holidays and when highly anticipated games are released. A lot of times, you can avoid the lines by buying at Target.

Fantastic experience: Cool

Negative experience: I called over five times and yet no one answered, all within ten minute pauses. I dunno if they're busy but I haven't been able to reach anyone since

Fantastic experience: Great place to do my Christmas shopping for my grandson.

Positive experience: This place is very affordable

Fantastic experience: The gamestop associate Raul help me a lot today, I called him about a USB cord for my PlayStation 4 to sync my controller. He knew exactly what I needed and I was able to visit his store and purchase this cord so I can play my system. Out of all the game repair places I call he was the only one that answered my question right away. Thank you GameStop you’re the best

Positive experience: Decent location

Positive experience: Good service, but they don't give cash for trade ins.

Positive experience: well only 1 thing the cashier was not friendly

Fantastic experience: Fun nice lady there