GameStop

Fantastic experience: It was good and I bought a controller just to return it back the same day but I like this location I've been shopping with them for over 10 years

Negative experience: Been here several times, been helped by the same person, was rude everything for no reason.

Fantastic experience: Stop by Gamestop to browse. Andrew answered all my random questions about gaming, consoles and games. This guy was knowledgeable.

Negative experience: Walked to the store and they were not open for business during business hours

Fantastic experience: Andrew is hands down the best GameStop employee. Wasn't just helpful to me, he was answering all the other questions some other customer had about the Black Ops midnight release.

Positive experience: Hope whatever happened here, people are okay as I saw a cop car pull up, but they had a be back in 10 sign up on the door, and watched me wait outside, literally didn't say anything as they were going in and out, knowing they'd be closed for a while. So yeah, that was really inconsiderate to not at least say, "Sorry, it's going to be a while".

Negative experience: Employee was very rude this last time I came. I was getting a charger for controllers and while I was waiting for him to finish checking out another customer I was checking out the colors on the used controllers. Very rudely told me I can’t be behind the counter which I wasn’t. Then told me I can’t look at the controllers without him handing them over. This was my go to spot but this is the last time I come here.

Negative experience: this store DOES NOT answer their phone so good luck trying to find out when you’re supposed to get there to pick up a pre-order

Negative experience: Don't buy anything here just save your money and get it from a larger retailer. They don't honor their warranty. Just charge customers 30% over market then tell them they will sub out a used controller

Fantastic experience: Rodrick definitely went out of his way to help my son pick out the best Funko Pop. Highly recommend this location! Super friendly staff and helpful!

Negative experience: Really bad service they try too still 2 games went I go 2 trade 22 games

Negative experience: This place is a joke! There's plans they claim that save you money and don't do Jack.. example: You buy a controller, get the insurance, the controller stops working, you take it back instead of them giving you your money back or replacing the controller free of charge.. They use the insurance, Kicker: they just used your insurance, and the insurance is only good for 1 use. Then, you must pay $15 more to get another insurance for 1 year, lol.. Even though you just bought the controller and had it for only 1 or 2 weeks.. It wasn't dropped or broken it just stops controlling the Xbox altogether.. If I bought the controller from Walmart and this happened, I could return it or trade it in for another within a certain time frame, like 90 DAYS!!!!! I will not be buying anything else from Game Stop.. I see why this company almost went out of business..

Fantastic experience: Updated my ps4/ ps5 they were super helpful saying it was worth the upgrade fast snd no waiting for playstation to load no more loading waiting time thank you game stop love your guys service like always great people good staff knowledge

Negative experience: Just walked out of here still sitting in front of store. Not sure of girls name( white girl) but she talks to fast first off all. You can’t get a word in. She is a know it all. Her favorite word is unfortunately. She is not helpful at all. GameStop must be owned by individuals as she doesn’t want to help me at all. Maybe help navigate another GAME STOP that may have what I am looking for. She is useless to someone like me who is NOT AT ALL VERSED in the GAMING world. She has a smart mouth. She should not be in customer service. I don’t know about PlayStations always being out. She was speaking to me like I had all the knowledge in gaming as she does. No not the case that was why I was asking her. Too many Game Stop locations to deal with this know it all!

Negative experience: It's doesn't open till 12 on certain days

Negative experience: Worst service ever. Usually they are friendly and willing to help. This lady over here, disrespectful since I get in the shop, not even letting me ask if they have or no something that I was looking for, they just said is not in stock or is not easy to know if it’s already coming. Terrible customer service.

Fantastic experience: Great customer service very helpful and friendly highly recommend this spot.

Fantastic experience: Great sales

Fantastic experience: Staff is awesome!!!

Negative experience: Will never shop at this location ever again.

Fantastic experience: The girls here were awesome thank you so much

Fantastic experience: Got what I was looking for at a decent price with friendly service.

Positive experience: Great customer service and pops lol

Negative experience: They need to answer the phone. Sometimes there is a good reason to call before spending the time and money to drive to their location. This location can be considered "temporarily closed" until they have their store phone fixed.

Positive experience: It's okay, but they are never on time getting back from lunch.

Positive experience: Customer service was good, they had a few ps4 games. My only complaint was they didnt have any ps4 or 5 systems

Negative experience: Drove all the way from another store 20 minutes away for a switch lite. Turns out the lady working there shipped them all out and never updated it in the system. So after paying over $200, they had to give me a cash refund. So ridiculous. Do not recommend this store.

Fantastic experience: Great spot

Fantastic experience: A good game stop. They have many different video games. They sale used games for a cheaper prices along with new games as well. They have some figures and other game/anime merchandise.

Negative experience: Called and asked I they had a PS4 for sale. Guy on the phone said yes. Drove all the way out there for them to tell me they had none

Negative experience: Waste of 5 min driving ,disrespectful staff

Negative experience: Called the store sixteen times throughout the day and nobody answered once. Can't buy what I don't know exists and I'm not driving 5 miles to find out. Dumb.

Fantastic experience: Loved the store and amazing staff very helpful with everything I needed, definitely recommend them for any games or console

Positive experience: Cool and easy to talk to employees. Ill be going back.

Negative experience: Anthony and McKenzie don’t feel like answering the phone is a priority. I called multiple times, then drove down to the physical location, then called four times while I was in the store with no other customers but myself. And apparently they just don’t answer the phone. Unprofessional will order on Amazon before I ever go back.

Fantastic experience: Amazing customer service. Shareece was awesome. She took her time and helped with my needs

Negative experience: So I was trying to pick up the 3D pulse headset for ps5 and I called this morning at 10 as soon as they opened but didn’t answer so I called 10 min later still didn’t answer I been trying get a hold of this store to see if they had em in stock but I guess everybody at this store is too disgusting and lazy to pick up a phone .

Negative experience: If i can put negative 5 stars i would, The blonde lady with tattoo at the register was so rude and very very bad customer service, very sarcastic, didn’t even greet when we came in and all of me and kids questions was answered with an attitude and sarcastic answers. She was the only one there when we came in, but there was no other customer but me and my kids so shes not busy at all, very rude! I haven’t experienced this before with this location, the guys that used to work here before was very helpful and very nice. We might not go back on this location anymore, i didnt like the way she talks to my kids. My kids are very polite on her.

Fantastic experience: The store was well equipped and the staff was professional!

Negative experience: An employee there didnt understand the ESRB rating system and would not give me a game I wanted to buy. At the time I was 17 and I wanted to buy a rated M game. You have to be 17 AND OLDER to play rated M games and the employee did not know that. A Gamestop employee did not know the ESRB rating system! This is horrible service and this just looks bad on Gamestop. Make sure your employees KNOW THE ESRB RATING SYSTEM!

Fantastic experience: Gamestop needs to hook my man Jariss up, had the best knowledge on games, related to my gaming experiences and had amazing customer service. He had me so hyped over games i finally got a gamestop membership after a literal lifetime of turning it down. Talk about a quality employee that deserves recognition from more than Gamestop customers. //#BlackEagles

Fantastic experience: Anthony and his co-worker was very helpful I forgot her name but she knows who she is lol but thank you guys so much you guys are so much appreciated

Negative experience: Worst place ever I asked if they had any ps4 controller they said they sold their last one 20 minutes ago and when I asked when are they getting more he said I dknt know

Negative experience: I finally got a hold of employee after trying to reach someone since 12pm Opening the manager or assistant manager blankly told me they don’t have enough time to pick up the phone after I said I’ve been trying to reach them for a controller since this time I then ask to speak with his boss he then told me they’re in a meeting conference meeting this is The rudest GameStop I’ve ever dealt with and I lived in Vegas 17 years

Negative experience: Terrible terrible terrible costumer service . The manager eith the red hair is the worst person for the job. Why would they hire someone with such a terrible attitude? Buy ur games and everything else at any other game stop or just get it online

Negative experience: I tried to come in, it says is closed and would be open around 12:15 I pat 12:15 and I’m still not getting help the Manager is the one who closed the store

Fantastic experience: Staff was very knowledgeable and helpful

Fantastic experience: Fast and friendly service with a knowledgeable staff. My son and i really had fun.

Fantastic experience: Got exactly what I needed and much more. Will be back for sure.

Fantastic experience: Thank you!!! I came here at the last minute on Christmas eve. My kid just broke his Joy Con. And walmart was closed not letting anyone in bit the awsome staff here already knew they didnt have any joy cons. But I was able to get a last minute alternative. You guys are awsome sorry I don't know they peoples name working that day but I was dealing with the girl and you were awsome thank you!!! You made christmas possible!!!

Fantastic experience: Traded in 1 game and bought 2 new ones. Staff was friendly and helpful. Limit of 10 customers at a time, heard staff counting as people entered but there was plenty of spacing available and there were no issues. Everyone masked up, cooperative and friendly. First time visiting this store, won't be the last. Great, quick visit.

Fantastic experience: Not a typical GameStop experience. The staff here are more than willing to chat with you and not give you the feeling you don't belong, like so many other GameStop stores I've been to in the past.

Fantastic experience: I don't remember her name but is a girl working and help us alot thank you , outside the store is look like is construction but is not if you go you gonna know what I'm talk about ,yes is open lol

Fantastic experience: Pretty cool

Positive experience: The employees were nice and friendly

Negative experience: The woman at the register with tattoos was everything but nice to me. She gave me attitude and told me my warranty was affected by the covid. I asked how i can go about getting a pre owned controller she said itll take two weeks i replied with alright. Then she handed me three different printouts saying all they have is new controllers and told me to have a nice day. Also they never answer the phone here. Ive been calling everyday since last week almost 3 or four times a day and never once do they answer the phone. Customers shouldnt have to deal with half way employees

Negative experience: Called and asked if they had a certain item. They started being very rude and sarcastic at the most basic question.

Fantastic experience: Excellent and knowledgeable service

Positive experience: It good don't take cash

Fantastic experience: The staff were super helpful, even though they didn't have the item I wanted in stock they still helped me and they even helped me with buying something new.

Positive experience: Great place to get video game for console and PC information about up and coming video games how to beat bosses level trade in games console phones PC and joysticks for newer one discount price on older games and so much more

Fantastic experience: The guy behind the register was very nice and very helpful.I have been there multiple times and haven't had an issue.Definently worth stop by.

Fantastic experience: The GameStop membership is great. They always take my returns and kids love going there

Fantastic experience: Great place to look for gaming equipment. Employees helped me to find a better mic for streaming and got me exactly what I was looking for.

Fantastic experience: So my great experience started with a awesome employee, Shareece. I’ve been trying for a day and a half to get the new promo B2G1 Free. And all the games I wanted were available but all in different locations. Of course I was doing this online. And unfortunately I wasn’t getting any luck, I tried on my work time, breaks , even after dinner. Still noting. So I got extremely discouraged to buy, I called customer service and told them my situation, not even them could’ve help me. A was starting to really give up. I figured I call around to locations and see if I can get somebody to help me, there were no great results. So i tried one more location. The Cheyenne Common location. Aka ( Shareece’s ) Store. Best decision I’ve done in awhile regarding Gamestop stores. My games were all there except one. The location of the ONE was way out of my reach, she understood that it was out of reach, then she did one of the most sincere things I’ve ever seen a Manager / Business do. She called that Location, reserved it. And said.. I’m going to get it for you.. Use Managers are allowed to do transfers/pickups. I was dumbfounded and at a state of shock. To know that this was really happening and just to earn my business.. I finally was at a place of peace. Said thank you so much for going above and beyond for me. When I arrived @ my NEW GAMESTOP Location. She was there. And I was extremely happy to see this special person who's only mission was to give me a awesome experience. I thank you very much Shareece to making this the best Retail experience I’ve ever had. I hope for your success at this industry to climb and give others a great experience aswell. Thanks from Kevin

Fantastic experience: Very nice staff.

Fantastic experience: Christopher was extremely helpful and knowledgeable I really appreciate it Chris keep the awesome work bud

Positive experience: Customer service is always a problem.

Positive experience: They had the game my son wanted.

Positive experience: Always friendly

Positive experience: Not so bad. Came in to return an item. Clerk is okey, very helpful. Over all it was okey

Fantastic experience: The clerk was great. Good choices.

Fantastic experience: Where I traded in my old Xbox one for an Xbox one s and it was fast and efficient

Fantastic experience: Nice staff, good for all game stuff

Fantastic experience: The girl at the counter answered my questions reviewed my account and was very polite. Very happy with her assistance.

Fantastic experience: Great place for gamers, staff very friendly

Fantastic experience: Manager there always very helpful

Fantastic experience: Oh my God the knowledge this staff has is incomparable! They tell you the exact release dates on everything. They're amazing!!! I love picking their brains and will be returning just because of their wealth of knowledge. Thank you Gamestop!

Fantastic experience: Helpful staff

Fantastic experience: Staff was very cheerful and helpfull and very knowledgeable.

Positive experience: Smaller location because it's in the mall.

Positive experience: Ok

Fantastic experience: The staff is always friendly and very Helpful!!!

Fantastic experience: Friendly Service and Helpful Staff

Fantastic experience: there cool

Fantastic experience: Friendly staff and my go to game sources

Fantastic experience: ✨✨

Fantastic experience: They sell games. And sometimes rip off customers purchasing the games from them.

Fantastic experience: Old faithful, been coming here for over a decade.

Positive experience: Ehh its an alright place

Fantastic experience: Great place where I got Mortal Kombat 11 and staff was really friendly!

Fantastic experience: The guy who helped me was very nice. (:

Fantastic experience: Always has great games

Positive experience: It was fine but for trades they only accept store credit and not cash

Positive experience: Bueno para los chicos!

Positive experience: This gamestop sadly didn't greet me or leave me with a warm feeling I get when i visit my home store. Staff wasn't rude but they were not as friendly as they could have been.

Fantastic experience: Great location. It is very easy to find items and the staff is extremely helpful

Fantastic experience: Look im biased. I mean come on, my Profile Pic is an game character. Bonus pointd to whoever knows from where and who it is. But if you're a geek, gamer, nerd or someone with one of those in your life; then you need to go. Its that simples. They have everything from Games to collectibles to clothing ti retro. Plus a ton inbetween.

Positive experience: Great for console gamers

Fantastic experience: Have what i need