GameStop

Negative experience: Rude service. Employee was very short and didn’t make sense. Wasn’t coherent and actually glad my trade in was rejected. Avoid this store.

Negative experience: Horrible customer service, rude workers and they lie about the warranty’s and then it’s a huge hassle if the device you got a warranty on breaks… which is the whole point of the warranty.

Negative experience: The store never answers their phone. Could’ve resolved my question over the phone but I had to drive down. The gentlemen seemed disinterested, not doing much (could’ve answered the phone) and had a bit of an attitude when I came into the store to ask my question or maybe that was just his personality? I ordered a game online and he said that GameStop online and the store has nothing to do with each other. It’s the same GameStop Brand so a little confused there. Ended up calling customer service.

Fantastic experience: Took a while, but, they had everything in wanted and needed, so, incant really.complain. tried calling walmart practically all night and got no answer at all, so i gave up.

Fantastic experience: They had the game I needed and were very knowledgeable and friendly!!!!

Negative experience: Worse GameStop, I’ve ever been in. I was trying to get some help from the clerk, and the only thing that I got was looks disinterest and zero energy from her. She’s heavy weight with glasses and was just staring at her phone the whole time I was asking questions in regards to a game. If you’re just here for a paycheck, that’s fine, but at least fake it don’t be rude to the customer.

Negative experience: No one answers the phone as of today 4:12 pm store isn’t busy at all all the workers are chillin, they don’t know I’m the one calling their line on West Craig in North Vegas

Positive experience: Gift card work yay

Positive experience: I started to buy my football cards from them. They are much cheaper than your conventional card shop. Also they have good cards most of the time.

Negative experience: I was finessed into buying a pro membership to buy Pokémon cards. I called other stores and they don't do that. Do not come here employees are scamming customers.

Fantastic experience: Took care of me right away! Lots of new and different games too.

Positive experience: 1/24/25 I like to thank the very nice young lady that help my grandson find the items he needed so kind and helpful 1000% I believe her is veronica?? Sorry I lost the name, but she was the only one there this evening.

Negative experience: Deals are great and a great selection of games but the cashiers are not great about discussing using your points without your knowledge or about managing your rewards membership. I realize the employees are just promoting programs the company wants but you have to disclose it clearly to the customer. This behavior is alarming.

Fantastic experience: Great place and the staff is amazing five stars always

Fantastic experience: The associate who checked me out was fantastic. Helped me get the most out of my paid membership.

Negative experience: No interaction from associates. Poorly stacked merchandise, unwilling to help customers find products or locate items. Dismissive and short with customers. Shop another location.

Fantastic experience: Robert Ellis, you literally said the same thing twice when they said they didn't have it when you came the first time, and the second time they had the limit amount the second time. Jillian didn't you come in the next day to the same store and bought something?

Negative experience: I went in twice looking for something. The 1st time, the guy tried to convince me it wasn't released yet when it was. 2nd time, still not in stock because "they don't sell very many". I'm not surprised by that because they never had any in stock to begin with. I'm not upset about the item being unavailable, it's the fairy tale stories the 2 different clerks have told me. Just say you don't have any.

Negative experience: I visited GameStop recently with the intent to buy a game but left feeling extremely disappointed by the customer service. Upon entering, I stood at the checkout for several minutes without any acknowledgment from the staff. An employee with pink hair came out while on the phone, never making eye contact or greeting me. When she finally finished her call and addressed me with a casual "What's up?" I pointed out that a warmer greeting would be more appropriate. Instead of responding positively, she explained that she was on an important call with her manager, implying that it excused her lack of courtesy. I felt that assisting a customer should take priority, and when I suggested we could try again tomorrow, she simply stood there in silence. This was by far the worst customer service experience I’ve encountered. It’s clear that training in customer interaction is needed. Unfortunately, I will not be returning to this GameStop.

Positive experience: Had what my grandson needed just wish they answered the phone when you call.

Fantastic experience: Always a great time. Something for everyone

Fantastic experience: The guy was really nice and helpful.

Positive experience: Need better deals especially for Nintendo switches.

Positive experience: Controller I purchased didn't work. Had to go back in for a swap.

Fantastic experience: Was helped by Veronica, extremely nice and helpful!

Fantastic experience: The pregnant one is so cute! She was so helpful! I'd go back for her. I think her name was Veronica.

Fantastic experience: This is my go to GameStop because Veronica. She’s the best. Any questions I have, she knows the answers too and has the best suggestions on games. She’s very knowledge and handles each customer with professionalism. This will continue to be my main GameStop to visit in town just because of her and the staff.

Positive experience: Always friendly. Selection is always good.

Negative experience: Obviously Another Failing location because they would have been opened as advertised

Negative experience: Preordered Starfield premium upgrade, and somehow it got delayed by gamestop on release day. Did Instore pickup at bestbuy an hour later. Tell me what is the point of pre-ordering if your store can't deliver the items on release day? Pure incompetence by whoever runs this store or region. Now I'm going to have to fight to get refunded my deposit from gamestop.

Negative experience: Waste of time. Hour of phone calls to corporate over something that could have been handled a long time ago if your systems matched.

Fantastic experience: I have been goin to this location for a long time and the staff is awesome. I felt with all the staff and they make me feel like family. I had recently had problems with my controller and they checked it out and got me a new one. They even tested the refurbished controller to make sure it works. They helped me with my points as well. I will definitely keep coming back to this family. Keep up the good work guys.

Negative experience: So they call me to tell me to come to the store at 9pm to pick up a game I preordered. I was in no rush but they call me. I get there and two men are behind the counter zesting off I’m waiting outside for 10 mins talking to through the mail box and they are just zestying off. I jus decided to leave. Why even call me?

Fantastic experience: It was nice and quick nice staff and everything had the thing I needed quick and easy most recommended

Negative experience: The people working here are rude. Not a very welcoming location. Go to a different GameStop. Trust me you won’t regret it.

Positive experience: Pretty good place

Positive experience: My recent visit to GameStop presented a mix of emotions and experiences. While there were aspects that left a positive impression, there were also notable disappointments that affected the overall enjoyment of my visit. Starting with the positives, it was heartwarming to see a special needs individual working at the front of the store. The inclusion of individuals with special needs in the workforce is an admirable practice that fosters a sense of belonging and provides valuable opportunities for personal growth. Witnessing this inclusive employment policy at GameStop was truly uplifting and deserves recognition. In terms of product availability, GameStop excelled. They had an extensive collection of games for all consoles, making it a one-stop destination for gaming enthusiasts. Whether you were searching for the latest releases or seeking classic titles, GameStop had a comprehensive selection that catered to various gaming preferences. Additionally, the unexpected bonus of receiving a free gift card added a pleasant surprise to the visit. This gesture demonstrates GameStop's commitment to customer satisfaction and appreciation, creating a positive impression and leaving customers feeling valued. Regrettably, the cleanliness and overall condition of the store left much to be desired. The presence of trash scattered throughout the premises was a significant letdown. A clean and organized environment is crucial in establishing a welcoming and professional atmosphere for customers. The presence of trash not only creates an unpleasant visual experience but also raises concerns about hygiene and overall maintenance. Furthermore, the sight of three homeless individuals outside the store was disheartening. While it is important to acknowledge the struggles faced by those experiencing homelessness, their presence in close proximity to the store's entrance may create discomfort and safety concerns for customers. It is essential for businesses to prioritize the safety and well-being of both customers and the surrounding community. In conclusion, my experience at GameStop was a mix of positive and negative elements. The heartwarming inclusion of a special needs employee and the wide selection of games for various consoles were definite highlights. The unexpected free gift card added a touch of generosity that was appreciated. However, the disappointing cleanliness and maintenance issues within the store, along with the presence of trash and homeless individuals outside, detracted from the overall experience. Addressing these concerns would greatly enhance the store's appeal and create a more enjoyable environment for customers. While GameStop has its merits, I would recommend management to prioritize improving cleanliness and maintaining a safe and inviting atmosphere. By doing so, they can further enhance the positive aspects of their store and create a more consistently positive customer experience.

Negative experience: Customer service is horrible. Pre ordered a game and it was delayed.(understandably) But here I am looking at the digital edition available on my system while they won’t answer the phones. Or give me the game I paid for over two months ago. Thanks game stop!

Negative experience: Average GameStop experience, Heard the an employee being really weird with a female customer. On the way out he loudly announced "you NEED to stay here more or I might not see you again here for a long time" just overall weird.

Fantastic experience: Replacement and up dated x box headphones ,local and fast

Fantastic experience: Helpful, knowledgeable, patient and funny staff, they gave me a fair deal on trade ins ... although it was for store credit only, which kind of sucks but they do have a lot of cool nerd home decor stuff so not a total loss.

Fantastic experience: Heaven for kids on

Fantastic experience: Good customer service and the store is very organized the 2 workers there were very helpful with me and the honest feedback frol stuff i was asking about.

Negative experience: This place always has an excuses of y thay can't be open I went to this location to pick up a new Kirby for my son and when he opened it the game was damaged and when we tryed to to return it thay seed thay couldn't refund the money mind you my son has autism he saved up his alliance for this game and thay prity much robed him of his money and yes thay are rude to everyone don't buy your games at this place

Negative experience: The two girls employed were very rude, I tried to ask for prices but they ignored me, and when they finally deigned to answer me they were very rude and telling me everything is very expensive, insinuating that we did not have money, not knowing that we are regular customers, we always go to Decatur and 215, but my son wanted to go to Craig and he was sad and disappointed because at 8 years old he realized that they were very rude this was about at 8:30pm I hope the manager sees the reviews

Fantastic experience: Favorite place to shop for PS5 games!!

Positive experience: Staff were very friendly.

Fantastic experience: Better stock and good staff, but if you need backend info about upcoming releases you'd be better off looking it up online than asking in person

Negative experience: Had 1 copy of a game labeled new. Got it in a opened case with a disk scratched. Unsealed case sold as new is not new.

Fantastic experience: I've been going to this location for a few years now for Xbox related items and I have no complaints great service

Positive experience: It's a great place to get video games

Negative experience: I been calling since they opened today all I get is busy or it rings and the lady at thr end saying there busy there no one in there because I'm right outside looking at it so each call can be money I've called 7 times so no I'm going so where else

Positive experience: Customer service is hit-or-miss. One girl was super rude and dismissive but I will give 3 stars because some others are helpful.

Positive experience: Can be good at times can be REAL slow at times even though theres only 1 customer inside.

Fantastic experience: Very helpful and knowledgeable staff. Got our PS5 there today it was great even though we had to purchase a bundle for $727 I guess it's good with 3 games n $50 gift card and charger station.

Negative experience: Still trying to sell memberships

Fantastic experience: GameStop!

Fantastic experience: Staff was knowledgeable and helpful even though it was really busy day before Christmas. My kids loved their gifts from Game Stop.

Positive experience: Decent selection however the person at the counter asked unnecessary questions which could have been taken offensively like did we actually have the system we were buying games for as if that's a prerequisite. I found that strange but he didn't ask me he asked my son who is grown but not as verbal as me because I would have said something to him. Not sure if I'll return to that one as there are plenty of them around

Fantastic experience: The employees are very helpful at this location!

Negative experience: “Gamestop does teade in PS4 Pros for cash, this location doesn’t”. Therefore, this isn’t a GameStop.

Fantastic experience: Great help

Fantastic experience: This place is awesome it's like heaven

Fantastic experience: Friendly, knowledgeable staff. Didn't try to upsell items over aggressively. Wonderful experience. Will definitely be back.

Negative experience: Didn't have what I needed had to wait approximately 30 minutes to get help because there's only one employee so it was disappointing

Fantastic experience: Had what I wanted to get for my ps4

Fantastic experience: The employees were so nice

Positive experience: Good ace to shop for gamers. The crew here is helpful.

Fantastic experience: Hey we all know about GameStop. It's a fun place to go I especially like to go buy used equipment or games there and save some money you can also get retro consoles and systems games and accessories for a pretty decent price I gone in there and bought a classic console and a few games and had a hell of a weekend. The staff is all gamer nerds so they are fun to talk to you if you want to find something in particular or you're open to try something new they can help you out. They have a huge selection the store is stocked wall to wall. And not just video games but accessories and cool novelty items like t-shirts and figures and all sorts of things. There seems to be one on almost every corner especially in the Big Box store Plaza so they are not hard to find. If you want video games this is the place to go

Fantastic experience: Very professional and informative staff.

Negative experience: Don’t buy nothing new you won’t get a full price for it if you want to return it because you didn’t like it so buyit used

Fantastic experience: Wow. Theyve really turned this place around! I love it!

Positive experience: Disappointed when you find a game on the shelf and it is not in stock at the store and have to go to another. At times their prices are marked differently at different stores

Negative experience: Rude service went in there to look for a xbox system and the guy was so rude he has long hair and he had glasses and he said we don't have no xbox system here so bye. Very rude never coming back

Negative experience: My son bought V-bucks for $100 the card had 13,500 v-bucks and it only loaded up 2,000 points I went back and they couldn't help me so my son got ripped off for his Christmas money SMFH

Positive experience: A little too close but all the pretty ladies had gone home hours ago im sure...who cares just needed madden points... ovr 93...headed to the club championship representing las vegas.

Fantastic experience: Nice games

Fantastic experience: Every game u need great service

Fantastic experience: They are great !

Fantastic experience: My son was able to get all the games he wanted and he got his Xbox 360

Positive experience: Friendly people here

Fantastic experience: The employees were very helpful, and insightful to which products and games I should hey

Negative experience: Over priced Even for a jetblack controller

Fantastic experience: Best Stop in North Las Vegas! Noticeably Clean and Fresh when you walk in the door. The staff should have no problem getting you anything you need and in and out. Grats to the management here. It's a great place even for a visit to browse around for toys and gifts!

Negative experience: Their whole store is set up to get you to waste your money. If you can avoid gamestop, do. Your money should be spent anywhere but here. Not to mention the employees are weirdos.

Fantastic experience: Customer service

Fantastic experience: Friendly staff, quick in & out for gift!

Positive experience: Wait time MAYbe long to get to a cashier. The service people get the and answer from a Seasoned worker, if they don't know the answer.

Fantastic experience: I love this store, they got video games for all consoles, plushies, Jackie's, hoodies, Backpacks, posters, toys

Fantastic experience: Always happy to help you!

Fantastic experience: Very helpful staff. Quinn inparticular knew exactly what i was looking for and how much it cost.

Fantastic experience: They have great service. All the nerdness you expect from a game place but still great customer service. They took their time and answered all my questions and they made some really good suggestions. I will definitely go back for my next game. And there's a Subway right next door. So you can get your grub on after you get your game on. Honestly, get the Subway. It will give you something to eat while you're stupid xbox updates and you wait for the new game to install.

Fantastic experience: I am a gamer and I loved seeing a store dedicated just to video games awesome place!

Negative experience: I was charged $45.00 to remove a memory card. It took the guy 5 minutes to remove it. What a rip off!!!

Fantastic experience: awesome the guys that were working bother amazing

Fantastic experience: Great friendly staff

Positive experience: Not very helpful. Didn't have a lout in stock

Fantastic experience: Love it here it is like a home away from home

Fantastic experience: Staff is really helpful and friendly and they know a lot about their merchandise and they are all great when it comes to recommending games whether it's new or used. The best employee by far is Jariss who is super cool and really professional and goes out of his way for his customers. A great place to buy games and accessories.

Fantastic experience: Went into pickup my order and the staff was friendly and upbeat! Good experience!