GameStop

Fantastic experience: Had a great experience shopping here! Matthew was a great help, very quick and friendly!

Fantastic experience: Great location. Had a good selection of ps3 games I was missing for my collection and was super surprised to see an area set up for playing card games as well as singles available for purchase in store.

Fantastic experience: MATTHEW is the GOAT , This man has been carrying the store on nellis for at least two years since i first went in and had an experience that stuck with me . This guy has Heart & personality, i don’t go that often i would say i go once every few months but every time i go and he sees me he remembers exactly what i bought the last time and always asks me how everything that he has sold has worked out for me . District Manager, or anyone higher up who sees this ; you can’t afford to lose this guy the connections he has with his customers is just through the roof . And every time i’ve gone in he’s never asked / pressured me to leave a review . people leave reviews for him not because he ask for them but because that’s the type of satisfaction he leaves them. ✌️ He’s sold me (2) ps5 (1) keyboard (2) mouse (3/4) head seats and plenty more . HES THE G.O.A.T

Fantastic experience: Had what I needed at a good price

Fantastic experience: Wow it has PS3 games and the staffs are nice

Fantastic experience: Nice store. Clean. Knowledgeable staff. Matthew is great! First rate customer service. Lots of games and merchandise.

Negative experience: Veronica is definitely the most unlikeable person I’ve met at GameStop and that’s saying a lot. Definitely never going back here again. Sorry matthew but your coworkers definitely suck.

Negative experience: Will never go back, purchased a console, took it back a week later unopened, gave me half the money back. Anything to screw you out of money, would give no stars if possible

Fantastic experience: Ozzy, Angel, and Hunter were great people and made the GameStop super fun to be at!! Oh… and Matthew was there too I guess

Fantastic experience: Thanks GameStop for always being fully loaded in Cards and thanks to Matthew for his great service in helping me find what I was looking for and using the available discounts. Keep it up, Matthew!!! Can't stop, won't stop GameStop

Negative experience: Waste of time waste of money waste of everything

Negative experience: Never answers the phone, I have tried to contact them since opening through numerous calls allocated through the day just to give them the benefit of the doubt that perhaps they are busy, however after 4 and a half hours of numerous calls spaced apart they did not answer a single one. This isn’t the first time this has happened either where they do not answer calls, I’ve even seen it happen in store where the associates will just let the phone ring. Absolutely ridiculous.

Fantastic experience: I only come to this GameStop because of Matthew. Every single time I walk in, he goes above and beyond, not just for me, but for everyone who steps through the door. You can tell he genuinely cares about people and takes pride in what he does. He always remembers what I’m looking for, gives honest advice, and never tries to just push a sale. Most other GameStop stores I’ve been to leave a sour taste in my mouth.. you feel rushed, ignored, or like just another number. But here, it’s the complete opposite. Matthew makes the experience feel personal and enjoyable. He treats customers like friends and creates the kind of environment that actually makes you want to come back. It’s rare these days to find someone who truly puts in that kind of effort, and it doesn’t go unnoticed. If every store had a Matthew, GameStop would be on another level.

Fantastic experience: Went here to buy a controller for my PS 5 and was on pre owned budget. Well they had several factory refurbished ones available. So I picked a cool color and got the 1 year warranty all in my budget. Then here is why I give this place t stars, the manager that assist me did not sell me a warranty, he got it in my budget. This kind of business is unheard of these days and wait here it comes, my new controller was a bad refurb, it happens. What does not happen is that the very next day I went back in and after a test that same manager honored that warranty and also checked the newer controller out before I left. Amazing service and I will only buy here from now on. Love the newer controller it feels and works like new !! Thank you

Negative experience: Online it says they close at 9pm. I came to buy a charger for Playstation at 8:10 , ye said the registers were shut down. Update the times. I showed up for nothing.

Fantastic experience: its an alr store !

Fantastic experience: Only in California I

Fantastic experience: They was really helpful and patient. Very knowledgeable and great at multitasking.

Negative experience: I call 10 times to see if they have my headphones nobody answered the phone when i arrived there where 3 people working. I asked if I can return them they said yes but not today we have a lot of boxes you can go to another store our come back next week. ? If you have it in stock you don’t have no body here to buy anything there is 3 workers why you just can not go to the back in get it

Fantastic experience: Nice place friendly staff. Matthew 5 stars.

Negative experience: Not really a fan of this location as it’s out of the way and generally just not the same vibe as most game stops. Short stocky dude with glasses stands behind the counter when he’s not helpin lookin displeased. Answers to questions are generally pretty short and not sweet. On top of that the only location whose supposed to be open until 9 and they were closed at 810. It’s currently 815. Not a soul insight but the lights on and door cage not even pulled down completely to make sure u know they aren’t open. Needless to say they have officially lost my business even if they do have the cards and games I want cuz nobody else buys there.

Negative experience: Drove 30 minutes because is the only store open till 9 pm and store was close at 8:20 pm. Closing times should be more serious

Negative experience: Google says this location closes at 9:00pm,got here at 8:47pm and the place was alreasy closed.

Fantastic experience: Matt (Store Manager) needs to have a zillion stars. I love this man seriously. His service is nothing short of exception and his team are dynamite. Highly recommend this GameStop location!!!!

Negative experience: This place is one of the worst gamestops ive been in and this the last time. This time i get there and there closed but lights still on workers in there. I check the hours, yip its within operating hours. But nope there closed. So im done. With this place. Amazon/walmart it is.

Negative experience: I've been calling for 6 hrs. No one has picked up

Positive experience: The cashier was nice & helpful. There is no doubt that she very much had a GREAT attitude.

Fantastic experience: I love this GameStop they are great here a always have the most knowledgeable staff

Negative experience: I went to the location for a ps5 warranty change. I called BEFORE I got there and had the lady (i believe Raquel) look up the warranty BEFORE I got there and she told me everything looked good and to come in. I get there JUST FOR HER TO SAY SHE HAS BEEN TRYING TO CALL ME (which by the way was a lie). I told her I didn’t receive any calls! Then she continues to state that something in going on with their system and that it won’t probably work until Wednesday? Why? Idk. She continues to say that the other location on Nellis and Boulder HWY has been contacted and they have the system in stock and will be able to exchange it! I go to the other location just for the guy to tell me he don’t even have the system! Only the older model and that the system would be used or refurbished. I then called this location back and spoke to Sierra and she don’t know what’s going on smh. Sierra states she doesn’t know why I was told Wednesday but the warranty thing changed back in November 2023 which states you can only trade out for a refurbished or used system, not new. So I’m like why couldn’t the exchange be done? AGAIN NO ONE KNOWS NOTHING!!!!!! So while I’m talking to Sierra I hear her whispering to the other girl in the background saying idk what’s she talking about do you want to take the call. Then I ask her her name and again I hear her whispering “she wants your name do you want me to give it to her?” Like WTH. This is the worst experience I’ve had at this location. I rather you say you don’t know than to send me on a goose chase -_____-

Fantastic experience: Nice, bright clean store and very personable and kind staff. Shoutout to Matthew!

Negative experience: They sold me a Nintendo switch v1 (pre-owned) that doesn’t work, the left side of the switch doesn’t work and I’m just stuck at putting on the joy cons for it. The lady at the front was very sweet, but does the store not test their products before selling it? $256 for a product that doesn’t work. Will be getting a refund.

Negative experience: I literally drove across town to find a 10-year old game, it was marketed for 9.99 on PS Store, and they wanted $20.... for a refirb physical copy... Staff was awesome, but I wish that they would have accommodated me a little bit more.

Fantastic experience: Great customer service from Matthew!

Positive experience: Favorite location to shop. It used to be on the other side next to Pet Smart until they move it here. The last time I came here was trading a game for Stray - the cat game. I'll be coming back again to buy a new video game or a new game console.

Positive experience: Employees helpful and friendly.

Fantastic experience: Great customer service got a ps5 for 325 on Black Friday price match the asain lady is nice !! Go there !!

Positive experience: They had the game I was looking for. I was greeted and helped by a polite young lady.

Fantastic experience: Best GameStop ever they really help me out I went to so many game stop today and they didn’t help me at all but this games stop is the best

Negative experience: The staff is extremely rude. They don't care about the customers they just want to argue amongst themselves

Negative experience: No help and poor selection of games (in my opinion).

Negative experience: Walking into the store. He was on the phone. So i waited on the counter. He hangs up the phone and calls another person. Than when i told him i wanted to sell some games and controllers he said i can onky give store credit and no cash. We have to go to henderson. Really? What kind of busniess is that?

Negative experience: gamestop if failing rather quickly i only shop here when i have my monthly 5 dollars while i wait for my membership to expire everything is overpriced like pokemon cards.. they sell that shiddy eevee evolutions box for like 70 dollars and it comes with promos of absolute no value and like 20 dollars worth of packs..

Fantastic experience: Staff is really friendly, fun and helpful

Negative experience: This 1 star is not for the store, but more the employee working there today @1:00pm. Old angry black man needs some training on customer service. Not my fault your 50 working at game stop!

Negative experience: Man this place has changed for the worst. 2nd time I go here and the cashiers are rude when I ask a question. I asked about a used game that was being sold for 60 bucks when it's brand new at Walmart for 49 and they gave me the stink eye. They need better deals and better customer service though this shouldn't reflect on all employees there, just the few I've interacted with.

Positive experience: Employees are friendly. Over proced games, but it's not the employee fault . They just do they're job

Fantastic experience: Absolutely amazing on all levels of knowledge of Electronics and customer service with friendly and helpful ways to save money! Thànks Jesse!!! I recommend this location to anyone looking for a good first time and regular experience purchasing games , consoles, and accessories/shirts and plushies!

Negative experience: Said they open at 11, I get there at 12:15. The door is unlocked, but the guy behind the counter yells we ain't open yet,I just got here and have to do my opening. I asked when he would be open, and he said at least another hour. Lol, both best buy and Walmart right around the corner.

Positive experience: Only place in town that had what we were looking for.

Positive experience: They are open late (until 9PM) and they had what I needed, just like the website inventory said they would.

Positive experience: Super ,busy shopping center, found parking after a 10min wait thru the parking lot. Nice items in the store, offers discount or and clearance items. It was my 1st time shopping at GameStop. It was ok.

Negative experience: Went to gamestop to get shiny code for pokemon. Two employees told me I had to pre order the game in order to get the code. No where online does It say it is required to pre order. Guess they were trying to trick me into buying something from their store. Decided to go to a different game stop across town and got the code for free. No pre order necessary.

Positive experience: Went in the morning and the guy was very lazy and not very helpful

Negative experience: Very limited selection of games and not enough staff that can help, if you have any questions.

Fantastic experience: One of the guys there (sadly I can't remember his name) was an amazing person he helped me if one of the managers sees this it's that kid with the 3 people that brought a fnaf game and was looking for a headset please tell the person that picked out the headset that it worked and that I said thank you anyways have a good day

Positive experience: Was just looking for first time. Thinking about getting a NINTENDO SWITCH...

Fantastic experience: Love this Place Grandson loves this places Friendly, helpful staff, good prices and great selections

Negative experience: Horrible phone operator hanging up on me while we are talking

Fantastic experience: Great as always, really great crew working here at my favorite GameStop. Nice to see them open.

Positive experience: Their selection is somewhat sparse, but the dude that helped me was very friendly and very helpful.

Fantastic experience: Great customer service. Nice people. I purchase my Xbox series x and my Nintendo switch here. This is my go to GameStop in my area.

Fantastic experience: This GameStop was packed with customers and the associate was a one man crew!! His name is Earen and he was absolutely amazing. He was courteous, helpful and knowledgeable and just a great person. He has the greatest personality and it made my waiting in line a treat listening to him interact with other customers. I hope he gets a raise, he's a keeper! I hope this helps. Njoy!

Negative experience: My husband and I went to buy a Christmas stuffer for our kids stocking we ended up buying 4 shirts as well so we are checked out drive away and they forget to add literally the only thing we came in for in the bag .. so I get a call from them saying they forgot they toy plushie which was cool but I was already 2 min from home so turned around I walk in I say you guys just called me regarding the toy and some guy was like what .. like if I'm walking in asking for a toy for free or something ... finally the guy that rang us up btw realizes who I am what ever . I walk out .. later that night I go to get ready to wash my husband's new t shirts only to find out the freaking security thing is still attached to the shirts.. like seriously now I have to drive back again so they can remove the security thing off the shirts . Its incredibly ridiculous i have to drive back once again to the store to get this thing removed from the shirts. I will be returning Monday after work to get this thing removed and I hope im not treated as a thief. Yes I have the receipt!!

Negative experience: Went in to pick up a pre order. I was in line waiting when I overheard the cashier offer the guy in front of me the warranty for a year on a game. He said it was 3 dollars and the customer said yes. It was then my turn and he offered me the same warranty and I refused. After the purchase I realized on the receipt that he added it anyway. An extra charge of 3.99 for the 1 year warranty. I realized he also lied to the customer in front of me because I remember he said it was 3 dollars. I always felt bad for these employees because they are constantly pressured to sale memberships, used games and these warranties to meet monthly and weekly demands. I bought a membership just so I'm not pestered for the question to join constantly. But to add in a warranty even after I refused just to meet demands is inexcusable. Never going to any of these stores ever again. I WARN EVERYBODY THAT SHOPS HERE OR ANY GAMESTOP TO CHECK YOUR RECEIPT BEFORE YOU LEAVE. Just ridiculous we even have to do that.

Negative experience: Hey... thanks for the bundle I had to pay $260.00 extra for the Xbox X. Just don't tell me your getting 50 of them in next time (employee)Arron. Told me they would hold one then I had to wait 7hours in the cold.They just got 20 and it was a bundle pack or you couldn't by one.

Negative experience: A worker was rude enough to tell at me that the store was closed he said read the sign and there was no sign it was a blank piece of paper bad customer service

Negative experience: I purchased a Series X from this location June of 2021. When I purchased I also purchased the extended warranty given that it is a new Gen console and you never know what might happen. In Late September the console was knocked over and damaged the HDMI port. I have contacted this location several times in regards to how to go about using my warranty and so far I have been given  INACCURATE information, ABSOLUTELY ZERO communication and NO follow through. I recently reached out to corporate and created a ticket looking for some type of resolution - new console or at least a time frame as to when I would be able to get a console, if that is not possible simply refund my purchase and I will gladly buy from a more trusting retailer. In my conversation with Corporate I was told that supervisor would reach out to me in 24hrs. Well it has now been 3 days (72 hours) and just like the store I have no new information nor do i have a resolution to my $600 paperweight that has been sitting for nearly a month.

Fantastic experience: Very nice reps

Fantastic experience: I just wanted to update my last review of GameStop, I finally went there and it was a very pleasant experience, there's alot of games to choose from, the staff were friendly and helpful, I found about 7 games that day, and of course I'll be going back for more, it's kinda like Zia records and tapes, I always go in and spend alot of money, but I enjoyed my time in GameStop, if you like video games, then this is a good place to go.

Positive experience: Had everything I needed.except used versions of the games I wanted. They're new so, okay. No one wants to sell.

Fantastic experience: Guy working today was very helpful.

Fantastic experience: Best place in the world. This warranty that Game Stop has is the best policy. We know kids grow out of toys or break them and Games Stop is unlike any store ever know push they carry all the latest games and game stations and the staff are so friendly. Got to get a membership at Game Stop, you will thank me!!

Negative experience: Place closed on me at 7 but online they say it closes at 8.

Fantastic experience: Wonderful place to go and get games great service wonderful staff they help you out and ask you what kind of games are you looking for unless you already have the games that you want to buy great place to go and buy games

Fantastic experience: Good location. Love in summerlin and visit here. Always have it in stock..

Positive experience: Good stuff cheap prices

Fantastic experience: Be patient. There was 1 associate there when I went. Just him on phone and with customers. Hope he gets a raise, id be stressed out. Btw dope majin buu pin on ur lanyard

Negative experience: Bad customer service. Associates were not outgoing (no greetings) and they wouldn't bother to check other stores for the item I was looking for. I won't be going back.

Fantastic experience: This place is so busy and Chris is so helpful thanks for all your help

Negative experience: This place never has games in stock. The have them out on the shelves and make you wait for an hour in line just to search for another ten minutes just to say they don't have the games..... Pathetic

Negative experience: It doesn't have game but yet the box if the games are on display

Negative experience: displayed items out of stock, wasted an hour in line only to find out they dont have it

Positive experience: Adequate service, the staff are keeping a safe and friendly environment with a smooth pace of service. Not too pushy and very helpful.

Negative experience: Came home and realized that I was charged for game warrenty. The staff member Roderick added this charge onto my bill without asking me if I wanted it. I just purchased the Last of Us 2 a couple months ago from this same location and there was no warrenty charge. Buying a warrenty for an unopened game is the biggest scam ever created by Gamestop. I searched up the store policies and saw that buying a warrenty is not mandatory. The fee was only $3.00, but I don't trust any business that tries to sneak on hidden fees. Will not be returning and will be buying my games digitally from this point on.

Fantastic experience: They have everything. And if they don't have it hey can find out which stores do. Very helpful, very nice.

Negative experience: Today Call of Duty cold war came out I'm super excited about getting it I head down to my local GameStop. I go in there and ask if they have it for Xbox One the associate Roderick apparently a manager there ask me if I have it pre-ordered I tell him no he asked me what makes me think he has one that he can sell me I stepped back totally flabbergasted at this comment and said that I could always go somewhere else and with tons of attitude he does sell me it but makes me want to never ever ever ever ever go back to that location!!!!! I would rather drive to California and go to a GameStop before I go to that location ever again

Fantastic experience: It wasn't bad. The employee was a bit funny and understanding, they were easy to talk to.

Fantastic experience: Very friendly and helpful will come back again soon

Fantastic experience: We were able to trade in an Xbox One X for the new animal crossing switch. The customer service was excellent. Thank you for being so thorough with making sure we got everything we needed that we came for.

Fantastic experience: I love Gamestop! And I don't even play videogames lol. My son drags me there and the staff is always polite and upbeat, a pleasure to deal with . The store is always clean. They have what you need or they will help you find it at another store.

Fantastic experience: Love this location. The 2 associates that work there are very knowledgeable and awesome associates.

Positive experience: Cool staff. One of the better locations imo

Fantastic experience: I'm handicap so it's important to me for places to be spacious and friendly. You'll be surprised how rude people can be. But this place was awesome!!

Fantastic experience: Joe does a good job first place I've been to where you can use a credit card to buy steam in fact they won't take cash

Fantastic experience: My favourite place to shop for games!

Fantastic experience: Best gamestop in vegas The employees are always there to help.

Fantastic experience: Bought games here a lot of times for me and my son.

Fantastic experience: I always like coming here since the workers there always know what's going on in the gaming community and seem just as passionate as I am

Fantastic experience: This store is great, the workers aren't too pushy but do try to inform you of any interests they pick up on from your previous purchases, and are very helpful.

Negative experience: Pathetic rude service, and this was coming from the prestige leader, done shopping at Gamestop