GameStop

Fantastic experience: Great customer service

Fantastic experience: Adam and leo where amazing thank you

Fantastic experience: Stopped in to get some perks for my staff and vendors. Great selection and they were friendly and informative since I'm an older guy who dies play often.

Negative experience: The most awkward customer service interaction. You get the vibe right away that they don't want to be there.

Fantastic experience: So helpful and found just what we needed. Loved the customer service

Negative experience: Awful customer service. It literally does not get worse.

Fantastic experience: Supper friendly, knowledgeable, helpful in a well organized store.

Fantastic experience: Employee was very kind over the phone.

Positive experience: Polite staff and convenient spot.

Negative experience: When I just walk out because you won't even acknowledge that I'm in the store (only customer in the store) and you just keep being on the phone. I don't walk out often but, when I'm clearly standing there waiting and you keep asking for little details from the person on the phone. How about "hold please" and ask me what I was looking for instead of making me wait... Anyway learn how to customer service - I won't be back to any of these locations.

Positive experience: The store itself has plenty of variety and decent staff, thus the 3 stars. My problem was with selling items. Looking at the prices they are selling other used items for, and then being told what will be offered was atrocious. A next to new console was offered $150 LESS than what it would be sold for in store...as I'm looking at the other pricing right in front of me. The games were a better offer, but we decided to sell on eBay instead. Gamestop used to be a reliable place to trade or sell items, but I guess those days are over.

Positive experience: Glad they are still around.

Fantastic experience: First GameStop I’ve been to in years that’s had old gen games like Xbox 360 and ps3/ps2! I completely forgot to get the associates name but he was super nice and helpful as well, definitely the best one I’ve been to in vegas so far

Fantastic experience: I had such a great experience at GameWorks! The person behind the counter was incredibly helpful, knowledgeable, and genuinely enthusiastic about helping me out. He convinced me to re-sign my account so I could start receiving my discount again—something I had totally forgotten about—and I’m so glad he did! On top of that, I’d been searching everywhere for an older game and was just about ready to give up. But he took the time to dig in, track it down, and get it in my hands. That kind of service is rare these days and really made my day. Big thanks to the GameWorks team for going the extra mile—you’ve definitely earned a loyal customer!

Fantastic experience: Best GameStop in Vegas by far. They have a pretty wide range of games and consoles, old and new. I only go to this GameStop now.

Fantastic experience: Love this place

Fantastic experience: Great service great people awesome prices love this store more than most stores Jesse and Aaron are great guys and bring great energy

Negative experience: I came 30 minutes before close there website says closes at 9pm they already had there gates closed a man with glasses was standing at the front acknowledging me trying to get in and did not bother helping me definitely should change there times if there closing before the actual closing time.

Fantastic experience: I came in and had a tricky return but Aron and Zuri helped me out so much and had great customer service I always have a good experience here easily my favorite one to go to!!!

Negative experience: Staff is nice but they don't test their games. 3 out of the 5 wiiu games I have bought from them do not work even after extensive cleaning. Please test your games before selling them to people.

Fantastic experience: Clean store! Clerk was very knowledgeable! Will return

Negative experience: My review doesn’t have to do with this GameStop location specifically, but with my experience shopping online via the GameStop website. I wanted to make sure that is clear, and since there isn’t a way to leave a review for the website specifically this is my next best option. My brother wanted a steam gift card for his birthday, so I saw online on GameStop they had them. I attempted to purchase a $50 steam gift card online. The order went through just fine, and I received an email confirmation of the order. However, the email confirmation says the order is pending still, and once it goes through I’ll receive another email with the code for the gift card. I check my bank account and they took the money out already, so I didn’t understand why the order on GameStops end still said pending. Half a day later I receive another email from GameStop that my order had been canceled. No explanation as to why my order was canceled, it was just canceled. However they didn’t bother to refund me the $50 they took from my bank. So I didn’t even bother trying to contact GameStop because at this point I don’t trust them, I went straight to my bank and disputed the transaction. Now I have to wait 2-3 business days to get my money back, when if they were planning on canceling my order should have just either never taken the money or credited me back the money right away. After this experience I’ll never be a customer ever again of GameStop. Horrible business practices!

Positive experience: Went to get a game...used...got home only to find it was scratched and would not load. Took it back and they didn't have any more so refunded my money. It would be nice if before putting it on the shelf...look at it.

Fantastic experience: Great customer service by Andrey and Aron were super kind, caring, helpful and understanding of my needs. Very professional. I would recommend this spot and suggest you ask for those 2 young men to help you out.

Fantastic experience: Lots of games to choose from. For a lot of platforms.

Positive experience: For my Grandsons

Negative experience: They say they're open till 9 p.m., but they close at 8. The employee in the store had an attitude when we showed up at 8:55 p.m. and he already had the store closed and gated off.

Fantastic experience: Nice prices and nice people

Fantastic experience: Great service!

Negative experience: Over an hour late to open on a major release date. Managed poorly I guess. Shane, this store had been around for ages.

Fantastic experience: I have been to this GameStop location many of times. The crew is good there. I work at McDonald’s, and I can tell you satisfying customers can be quite the task. Gameboy Shane has always been knowledgeable and helpful. Highly respected in my book. I will continue to take my gaming business here.

Negative experience: Go in to buy a Nintendo switch game see advertisements in the Xbox PlayStation and switch areas posted games on sale $40 go to purchase games the young lady at the counter with the piercings says that's no good anymore won't honor it even though they're posted advertised prices tries to charge me more and refuses to honor the advertised price that's bad business...

Fantastic experience: What an amazing sale we got so many cool toys for Christmas everything was on sale plus and additional 50 percent off wow !

Fantastic experience: this store is the best!!! these workers are so nice and welcoming, especially shane he helped me get fifa 23 and was so cool. wish the store were open later in the night

Positive experience: THE NEW CALL OF DUTY IS OFF THE CHAIN, THANK YOU MY LOVEY WIFE FOR BUYING IT

Fantastic experience: Good people

Negative experience: Staff unaware of sale prices?? Had I not asked I would have spent 40.00 more. This is why Amazon is killing it

Fantastic experience: Very helpful and they had what I needed

Positive experience: The manager is nice , friendly , helpful guy.

Negative experience: Love game stop but very disappointed with online order had to cancel promised delivery by 1pm after order confirmed it said 8pm a very disappointed granddaughter who is only with grandma til 5pm none in our near by game stop

Negative experience: I’d have to say the manager at this location may be incompetent. I had asked how much a certain game trades in for they ask what console yet the game in question is only for ps5. If you are the manager as you claim to be perhaps you need to brush up on gaming knowledge and drop the arrogant persona that isn’t fooling anyone. Don’t know how this Person was hired. Maybe they need a class in customer service and how to talk to others. Hopefully they are released

Negative experience: Everyone in this store looks depressed as heck. Jaimie looks like the type of guy to not care about his customers. I don't blame them for looking sad i use to work at this gamestop. First step to overcoming depression is quitting this place and doing something good with your life LOL.

Fantastic experience: 10/10

Fantastic experience: Great customer service and had what I needed right when I walked in..

Negative experience: Amanda doesnt know what shes talking about, literally doesnt care about telling me where anything was I asked about getting new switch joycons for my disabled son, and she laughed out loud and said "well he should probably take normal pills" and i stormed out of the store, even michael another associate stood in disbelief.

Negative experience: Amanda, the associate, flat out told me that she wasn’t going to have a game transferred to the store just because she would have to pick it up and she “doesn’t like that side of town”. Grow up and do your damn job. This is why GameStop is crashing and burning. Horrible customer service and just horrible people.

Positive experience: Cashier had great personality!!

Positive experience: Great service very friendly everything nice & easy to find

Positive experience: They finally got around to helping me he was helpful

Negative experience: Terrible customer serviceAlways so rude at this location I keep calling up to talk with somebody and they keep hanging up on youReally

Fantastic experience: Staff is very helpful and friendly at this location!

Fantastic experience: Out of most of their stock but customer service was awesome.

Fantastic experience: Great food, cost, cleanliness, personal. Outstanding . Go there.

Fantastic experience: The workers are really nice and helpfull they helped me to order a nintendo switch and i really feel happy with the way they treated me

Fantastic experience: Quick and easy purchase, helpful employees.

Fantastic experience: I went at night so it was only one person their he was very patient nice and help me with everything I needed. I'm not gud with games or consoles but he help me pick which one I wanted. Very clean and nice area.

Fantastic experience: Jill made us aware of really good deal for our trade in credit. We were SUPER happy when we left.

Fantastic experience: Clerk was very helpful and full of info. Was able to direct us to another game stop, which he called and had them hold the item for us as well.

Negative experience: One star is being way too nice. This is the worst location I've ever been to. Rude employees disorganized store. I cringe if I see that the only place something is available is at this location. Today I went to pick something up and on a Sunday afternoon received a note on the door saying they were away for lunch. This is a multimillion-dollar company?? *** ATTENTION management if this locations numbers are not as strong as the others I have a feeling as to why.....Unreal

Negative experience: I wanted to trade in things so I could get cash and they said that they don’t give cash anymore. They only offered credit for their store.

Negative experience: Worst experience I have ever had at a GameStop. Only came in to buy a PlayStation network gift card for $10. Cashier almost denied my sale because I asked if I could pay a couple dollars in quarters. (Not the full amount) but I asked “would you totally hate me if I used some quarters?” Thinking of course she wouldn’t mind money is money. She rudely responded “Uh kinda yeah” while tossing her hands on the table as if I ruined her day. I said “oh okay then” and then used the $20 I had. I didn’t expect such an attitude over some quarters but it was extremely embarrassing and I won’t be going back to this game stop. I’m not sure if the girl in the front was just having a bad day or not but I don’t see how you can almost deny a customer over a couple dollars in quarters. It’s not like I was paying in pennies. So rude and will never go back.

Fantastic experience: Good store, Great staff.

Fantastic experience: Maria is soo nice !

Fantastic experience: Got top dollar for the games we turned in

Fantastic experience: Tony was very helpful. No BS, just good customer service

Positive experience: One of the better GameStops in general.

Fantastic experience: No games here

Fantastic experience: We had a few friends with us and they said all was great. Meas came qwik. All was cooked exact. We even took some food home for after we go out . Good time all around. Always a good choice for a meal. Stop in for a bite.

Fantastic experience: Video

Fantastic experience: Nice. Helpful and friendly. Good service.

Fantastic experience: Store is small, very organized. Nice staff. Very helpful there. Nice variety for small shop. Prices ok. We had guy named Mac attend us tonight. Was knowledgeable&Nice!

Fantastic experience: My sons faverate place to go. Very helpful employees!!

Fantastic experience: This is the BEST Gamestop!!!

Positive experience: Love them but sometimes you have to wait in line for 20-30 minutes

Fantastic experience: It's GameStop, generally friendly and fast service

Negative experience: Highly unprofessional, blonde lady at the desk had a very rude tone with me and my family. Bagged on her own products, called Turtle Beach headsets trash as we were intending on buying a pair (decided not to). Tried to tell us launch days controller is same as current model after 4 years. (It’s been updated 3 times just saying).

Fantastic experience: Awesome service. Great deals. the best GameStop I've been to in the area, by far.

Fantastic experience: Good staff nice selection

Fantastic experience: Awesome customer service!

Fantastic experience: Friendly and helpful staff As the future continues to move us forward in gaming we without a doubt will continue to see the slow decline of physical media. I personally own hundreds of games digitally and although I have the convenience of downloading and playing anywhere on a multitude of devices there is definitely something special about purchasing a physical game and opening the box. Especially if the game comes in multiple versions with a collectors edition available. The major trade off for owning digital is the inability to sell or trade once you've played the game and have gotten what it had to offer. Unfortunately many games will sit possibly forever untouched in my steam library as I have no desire to return after it's been completed. Gamestop still offers physical games on cartridges and discs depending on your system. Recently they have also started to carry think geek and other gamer/ nerd related items. Although the inventory will vary store to store you're more than likely able to find something that fits you while at GameStop. Stop in today for all your gaming needs, GameStop!

Positive experience: Pleasant

Fantastic experience: Josh, Dan and Nando were Awesome!! Josh gave us amazing ideas for our 15 yr old gamer. Answered all our question. We will be shopping there from now on. Thanks guys!

Negative experience: Why did you guys change staff? The guys that were working there were all super awesome and friendly. Went last night to pick up the new release games and one of the new guys there was so rude. I get that you were probably tired, but damn.... I will not be returning to this store.

Positive experience: Atendimento ruim. Mas a loja boa e tem super nitendo

Fantastic experience: Great experience. Awesome staff that helped me get the most value when trading in games.

Fantastic experience: Outstanding service Knowledgeable staff Got way more than I expected for the games I've grown tired of, they even gave my nephew game codes, spectacular.. Also manager was way cute, and she knew her zh!+

Fantastic experience: My son can always find the games that he's looking for at a reasonable price

Fantastic experience: This place is the best place to go for all your gaming needs. Danielle is so sweet and helpful, absolutely amazing. She went way above and beyond to help me with my request. Go see Danielle, she is an amazing person.

Negative experience: Very unprofessional customer service. I called in to get refurbished Xbox 360 prices and the employee pretended not to speak English. I called back later and another employee answered the phone with "hello". I responded "Is this Gamestop?". He said "well, that depends".

Fantastic experience: Really good service, they helped me get a copy of "The legend of the mystical ninja" 2 months before the release. Really nice and polite staff and really easy to get help over the phone.

Fantastic experience: Gamestop