GameStop

Fantastic experience: Looked at tons of retro games. I am glad to finally have some place to grab classics.

Fantastic experience: I went in to pick up a game and it was in stock and I was in and out in less than 5 minutes.

Negative experience: Bought a NEW game. Came unsealed, scratched up, and with this awful tape that leaves a ton of sticky residue. The workers are nice, but the owners/managers must be cheaping out. Never ordering here again

Fantastic experience: Helpful courteous staff.

Fantastic experience: Dezarae is a helpful ray of sunshine

Fantastic experience: Went inside and was greeted right away. Service was fast and easy. Explains everything I asked about games and consoles. I will come again for sure

Positive experience: Didn't have what I was looking for

Negative experience: **I HAVE BEEN INFORMED TO CALL CORPORATE AFTER THE EXPERIANCE I HAD AT THIS LOCATION TODAY*** Posting this for the Pokemon card community that try to come to this store to buy cards during drop days. This has happened twice now.. My partner and I are trying to complete a master set between us and I come here when they drop pokemon cards for that reason alone. Alot of people know its hard being a collector in this market and after the price raise at gamestop, its going to be even harder but I came in today anyway becuase I wanted to get a couple etbs. My partner and I have a pro membership. On the door it said they had 19 etbs in stock and that pro members get 2 which is standard. I came and got in line at 3am becuase I wanted one of each of the etbs that were dropping today. When the store opened. The staff came out and told everyone since the line had gotten long that everyone, even pro members were only allowed to get one of each of what was on the list and then when I got to the counter and asked what was the point in getting a membership of I cant get what they post on the door and the employee just looked at me and uttered "doesnt seem like anyone's pleased by these drops" and rolled her yes. I paid for what I could get and went to another gamstop up the road that was shocked this even happened let alone the this wasn't the first time Ive had this experience at this store. Im not a scalpers. Ill rip packs in the store if I have to to proove Im not doing this to resell and that we ate really just trying to enjoy this as a hobby... getting your hands on cards is hard enough... and im all for kids getting them first and everyone that was in line ahead of me had kiddos or were couples that were collectors and we were all talking about all that before they opened. Watch out for this!! The gamestop is went to after told me to contact corporate if you see any of this kind of stuff happening becuase the staff is likely hoping people just leave frustrated so they can get access to product. The employee running the door was also talking about how he was upset that he didnt get first dibs on stock as an employee and just found that out as he was a new hire. REPORT THIS KIND OF STUFF PLEASE!!!

Negative experience: Shitty location and the staff seem like a bunch of old people that do not even play games. I might be wrong but I will not never go back unless it's necessary.

Positive experience: the guy working was pretty cool it's hard to form a line because right when you walk in the counter is right there at a weird angle which makes it awkward when it gets busy the energy in there was weird because of the customers that were in there but the actual worker was cool

Positive experience: Clean store, nice staff. Lots of inventory on hand.

Fantastic experience: Employees here are friendly and helpful. I love this spot.

Fantastic experience: The last comment by the Selam dude is delusional. He walked in, cut me and my wife in line and then proceeded to make everyone else in the store uncomfortable like it was about race or something when the cashier suggested that we were first in line, he then treated the cashier like absolute garbage, him and his google reviews are a lot of what’s wrong with the world today, I love this store, it’s right next to my house, I should’ve said something to him when it happened but I saw he reviewed the store with his oh poor me story, after acting arrogant and throwing a fit.

Negative experience: While waiting in line to purchase Madden, the clerk, Jacob, appeared to ignore me and instead attempted to assist the person behind me. He did not apologize or acknowledge the situation and instead tried to justify why he spoke to the other customer. This created a very uncomfortable experience for me as a customer. The clerk also threw my ID on the counter, odd especially when paying for a game. Please provide customer service training.

Fantastic experience: One of the better GameStop's in the valley, I've gone here several times and always been able to find something that Im looking for or something similar, the staff are usually pretty cool too. Only thing that would make it better are older gen games

Positive experience: Ask for information they tell you one thing you get to the store it's a whole other thing and you ask did I talk to you yeah it's was me but I never said that lol

Fantastic experience: Nice staff and had what I needed in stock.

Negative experience: What's cool about this location is...nothing. The people give off an overworked vibe - they don't want to be there so why would I? What is going on? Your main job is customer service - if you hate it that much, leave. I went to a second location thinking it's just this store but, nope - store 2 had a zombie working there too. I'm trying to spend money at these out dated remnants. Makes me welcome the days a robot is doing your job.

Fantastic experience: This is every gamers heaven

Fantastic experience: The perfect transaction. Smooth and frictionless.

Fantastic experience: I just walked out of there. Both workers that were in the store were awesome I submitted a card to get graded and they were super helpful.

Positive experience: Really enjoyed the atmosphere but unfortunely i was called a mayate outside

Fantastic experience: pre order legend of zelda echoes of winsdom

Fantastic experience: This place is great, they have tons of merch on the shelves. The staff is great and helpful. Just don't sell your old games to them, sell it to me.

Negative experience: I got a Switch OLED for my friends and me to play, got an insane amount of games to play. To my surprise after opening the box, the Switch was completely broken. I took it back and the guy at the counter said there waz nothing they could do about it.

Fantastic experience: This GameStop is located in Henderson Nevada is the only one that will give u cash when bring in a trade such as a console, games, and ect.

Positive experience: It's a good place for video games, and the service is good most of the time, but it's gotten bad that they give you like no money for trading a game or console, etc. And the warranty for controllers got worse now they give you another used controller at this point like a gift shop. I would recommend just selling your stuff online

Positive experience: The service was ok nothing to right home about

Positive experience: They were nice enough to hold a game for me that I couldn't find anywhere else. Need more cashiers, but the one that was there was doing his best and repeatedly apologized and thanked everyone for their patience

Negative experience: It’s 11:10am and there are 5 customers waiting outside for someone to open the store. When on the hours it says it opens at 11am. 3 customers left and yet no one picks up the phone or open the store.

Negative experience: You ever have a messed up day and just wanna play your favorite video game? I Called in for a game 2.5 hours ago and they told me they had it and would put it to the side for me. Just paid 15 bucks for an Uber to get here and they said it’s not even registered in stock. Thanks

Fantastic experience: Went into this store today with my kids,the young man behind the counter who's name was Andrey was not only helpful but his customer service was well beyond on point.He was very informative of the games which I liked!

Fantastic experience: BEST EXPERIENCE EVER AT A GAME STOP!!! THE TALL WHITE DUDE HELPED ME GET THE NEW LITTLE MERMAID MVIE POP! I think his name was AARON

Negative experience: Aron The Manager Is Very Very Rude And Disrespectful ‼️ DONT SPEND NO MONEY HERE

Negative experience: Aron The Manager Is Very Unhelpful , Unprofessional, Rude , Disrespectful . He Doesn’t Deserve To Be Anyone Boss . If I Have Too I Will Go Above And Beyond To Have Him Demoted And/Or Fired ‼️

Positive experience: Excelente atención y buen surtido

Fantastic experience: Great people working here!

Fantastic experience: By far, my favorite Game Stop and the staff are always helpful and cool I have been there

Negative experience: Me and my son called this GameSpot for an Xbox Series X, they said they have one left and can not hold it for us. We got there 20 minutes after we called and then they told us they were holding the last one for another customer!!!!?? We told them that they told us they can't hold the Series X for anybody, its whoever comes in their store gets it first... Nope! They told us sorry but there is a customer that is on their way to come buy it and that was it!!! All they gave us was a Sorry.... last time I buy anything from them! And not renewing our membership!

Fantastic experience: been going to this place since 2009 never disappoint the store sell good stuff keyboard, phones, ds games chairs hats etc.

Fantastic experience: When the GameStop near my house closed down, I had to start coming to this GameStop instead as my nearest option. It was quite a bummer as I was friendly and well-known by staff at my local store, but the staff here were just as friendly and welcoming, and quickly knew who I was whenever I came to visit. They are very helpful and willing to recommend games or goods that fit with your personal taste if you're not sure what to get.

Negative experience: They don’t answer the phone hardly ever, only one cashier, hours open on the internet are wrong. Do not sell your stuff here, they will rip you off. Rude staff. Don’t trust anything they say.

Fantastic experience: I bought some clearance Magic The Gathering cards for a great price!

Fantastic experience: My boys pray everytime we go to lowes that they end up there.

Fantastic experience: We really, really, really love GameStop.

Negative experience: Horrible experience. Just buy the games online from amazon at that point.

Negative experience: Worst experience ever with an unknowledgeable sales team. My fiancé went in to get some games for herself. She's not a gamer, so she wasn't sure if previous-generation consoles would work on her Xbox Series X. She wanted GTA V but for the Xbox Series X so she could have the full fps and so on. They ended up just selling her the Xbox One version.... Just to get a sale or Perhaps, as I stated at the at first, they lack knowledge. However, no one should work in the sales industry with products they are unfamiliar with. She went in today to explain her situation and why they were wrong, but she didn't want to help. We intend to file a Better Business Bureau claim. If anyone in management would like to reach out feel free to do so.

Fantastic experience: Was replacing my steel articus 9x. Store did not have it but referred my closest available. Forgot to get his name but the gentleman working 2-17-22 did a wonderful job with the exchange

Negative experience: It’s 7:00 PM and they are closed!! When it says they close at 9PM . Get it together GameStop employees bad business.. this has to be the worst store Stay away

Positive experience: Amazing store amazing customer service good prices in not only games but collectibles and great selection if Funko pop figurenesban

Negative experience: Worst GameStop ever, came in to try to return an item that I purchased online. The employee that was at the register who was a tall skinny male said I was not able to return the item when the email I have clearly states that I am able to return the item at any GameStop. Told him that it clearly states it in the email and he still denies the return. Asked him why we weren’t able to do a return and he just said he just can’t. Did not give an explanation as to why he couldn’t do it. Asked him if any other GameStop can do it and he said he did not know. While this whole conversation was happening he did not make any eye contact and was too focused looking over at the wall of headphones the ENTIRE TIME. He clearly did not care for anything that I was saying and did not give an explanation. I left and went to the GameStop on Pecos and Windmill and an employee named Michael was very helpful and was able to do the return for me. If you want good customer service go to pecos and windmill, instead of this location would not recommend.

Fantastic experience: This GameStop has always had awesome staff, they have been more than helpful when calling about any issues and they are starting to have more PC gear.

Fantastic experience: Great Store for Gamers and good quality product, very different types of good brands and most stuff you looking for!

Fantastic experience: Super nice and helpful!

Negative experience: Definitely would give 0 stars if that was a possibility. Went in to buy our son the spider man 2 game and my fiancé had a question about the price. We were still going to buy the game, but Bruce Wilson was extremely rude and told the employee who was NICELY helping us that “she didn’t have to explain anything to us” then told us to leave the store and “escorted us” out. All over asking a simple question about the game. He was extremely rude, and he wasn’t even the one helping us.

Fantastic experience: Went in to browse around. I talked to the workers there about games and anime, and I really enjoyed my time there. It's clean and the employees will help you find what you need.

Negative experience: They Know Games and have some Expertise. The Service was not up to par. I bought a New Switch and was heavily pressured to buy the warranty. Right before I paid, I saw the charge. I told the employee I didn't want the warranty. She claimed the the system has failed so much "there is a class action lawsuit against Nintendo!" I felt like saying if the product is so bad, you shouldn't sell it!! She told me "if it breaks after 30 days I will have to wait 6 months for Nintendo to fix it." Only after I repeated that I didn't want the warranty a 3rd time, did she remove the charge. Check YOUR RECEIPT to see that they didn't charge you for the warranty!

Fantastic experience: Good location the staff was really helpful and welcoming

Fantastic experience: Love it here shop here for some games tells me deals that surprise me

Fantastic experience: This Location is Awesome!

Fantastic experience: It was fine. Thought it was closed by 5 on a Sunday. A few people there. I guess they'll all closing soon. Should've grabbed a game sooner. The cashier was good. Friendly and courteous.

Fantastic experience: Awesome service by Jane

Positive experience: Clean, attentive, and well stocked.

Fantastic experience: A+

Fantastic experience: The staff is very friendly and it's organized and clean inside

Positive experience: Shelves are always empty never have the games that you are looking for. When they do the cashier always forgets to give you your extra items like posters etc.

Fantastic experience: Such a bad year, store was our of everything, but the customer service was awesome. Very friendly and helpful.

Fantastic experience: My son works at game stop and he has only great things to say. He's very content with Game stop and appears to enjoy the time he spends there.

Positive experience: The only reason I don't give it a five star is because the size of it is ridiculously small. When inside to take back an online bye and they quickly were able to refund me my purchase price but unfortunately not my shipping since that is now lost in the either.

Negative experience: During a recent phone call to this store in regards to the availability of a new XBox Series X, I was lectured on my “life choices” and told it was not important to get the new system as all the current video game titles were for the Xbox One (and PS4, they felt the need to include the PS5 situation as well, even though I hadn’t asked) so there was no point in getting the new system. He continued to lecture me until I had to interrupt his tirade to re-ask my only question: Do you know if and when you will get any in stock? He replied that there aren’t any in stock in a 300 mile radius and that GameStop doesn’t inform them when they will get any in stock “to avoid this type of situation”. I get that it’s Black Friday time and all that, but any opinions and or lecturing and talking down to me about my own personal life are in no way a part of customer service. Especially when all I had done was call to ask a simple question that, obviously once I re-asked the question, had a simple answer.

Negative experience: Charged me a "1 year game warranty" fee when I didn't ask or want it. Literally just hid it into the final cost. Scammers

Fantastic experience: Friendly and helpful staff.

Positive experience: Long story short, I had to jump through hoops to get the game I wanted.

Fantastic experience: got what i wanted at a low price. friendly staff clean store. good job

Fantastic experience: I like Gamestop - I get there are issues but I've always been treated good at the ones I've stopped at. The ONLY issue Inhave is the abbreviated hours but that isn't their fault.

Positive experience: Its gamestop

Fantastic experience: Good location

Fantastic experience: Awesome service!!!!

Positive experience: The assistant store leader talks on the phone weird. The staff was very helpful and provided all the information we requested. He even helped with an up sell so we could get a game for free basically. Small store but well stocked with items games and systems.

Positive experience: The last few times I have been in here it seems the staff is super friendly, but the supervisor is the opposite and made me feel very unwelcome to the point I ended up not buying anything from this store and instead makeing my purchases elsewhere. Got one system from the GameStop at fashion show mall instead and another from bestbuy when I felt chased away by the supervisor. It's a shame since I work down the street from this store and I used to stop in this store all the time, but it isn't the end of the world since there are so many options out there to make my purchases. Only giving 3 stars for the awesome employees that they still have. They should make one of them the supervisor and replace the angry girl that makes customers feel unwelcome and takes over sales just to not be willing to answer questions.

Positive experience: It's gamestop... The employees are cons when it comes to trading in games... If you have ever shopped at GameStop you understand

Fantastic experience: It was ok

Positive experience: Gamer

Positive experience: Great place to shop. Always willing to help.

Positive experience: Easy in and out. Staff is nice. Store well maintained

Fantastic experience: Great place to go.

Negative experience: Horrendous! I checked online for availability and drove to the store.. To find out they have it on hold for someone..... And their manager refused to help me get another. Great customer service

Fantastic experience: Went in to buy A new headset for my PS4. Wanted an upgrade from the cheaper ones. The guy who helped me was very knowledgeable and let me leave with the right ones for me and my type of gaming! 5 star

Positive experience: Lifesaver lol

Negative experience: Drove from across town to buy some Pokémon pin boxes and they limited me!??! Come on. It isn’t a collector item or a limited item. They will get a ton more and I was told how many I could buy. Waited almost 25 minutes in line. Thanks Jenna for making up that policy!

Fantastic experience: llve it

Fantastic experience: The times have moved on from places like Gamestop. I can get from Amazon or Bestbuy cheaper and free shipping so the only time I venture to Gamestop is when a good deal hits. So, I ended up picking up Travis Strikes Back for $19.99 at gamestop only because the same deal on Amazon sold out. I picked up the game and had great service but I tend to avoid it because of the push for a membership and the "upgrade" to used. I'm going to miss gamestop when they go out of business just like I miss TRU

Fantastic experience: Employes are very knowledgeable

Fantastic experience: Great staff, excellent service. Definitely will revisit

Fantastic experience: Always nice staff

Negative experience: The people were great, but for God's sake don't go to GameStop. Go to best buy or somewhere else. GameStop takes advantage of their customers.

Positive experience: Have a good selection but not as friendly as other gamestop staff in the surrounding stores

Fantastic experience: Good service!!!

Fantastic experience: Awesome people

Positive experience: Always very helpful staff very knowledgeable.