GameStop

Fantastic experience: I had this situation with another gamestop.And I had called Anthony over at this store and he was extremely helpful. He was very kind and he listened to the problem and helped me Find an awesome solution to our entire situation. 5 stars Anthony. Always stand up for what's right this dude deserves a promotion.

Negative experience: Employees beyond unhelpful. There’s no point in going to this GameStop when Walmart is right next door.

Negative experience: Cashier guy didn't want to take my trade in. That's literally your job, trade in old games for cash or credit.

Negative experience: Went in to trade some games in for donkey kong bananza and the employee was plain rude. He said he had nothing to sell me. I explained I'll take digital then. He laughed and said I'd get less in credit. Then after all that he only scanned 2 of my games. Im glad I paid attention or I would've gotten cheated even more. Be better gamestop.

Negative experience: Absolutely horrible price tag said one thing then when it rang up it was over 20 dollars more and when told about it they stated there was nothing they could do and that won't honor the price on the product. I've never been told they wouldn't honor a price and it wasn't labeled at the more expensive price

Fantastic experience: Always friendly, knowledgeable staff.

Negative experience: I moved into the zone of this GS, the employees here are not very customer service oriented. I feel like I'm just bugging them. Also, their policy on how the switch 2 additional stock differs from the corporate release from GS. Who knows why. But yeah, I'll go elsewhere from my interactions just remotely and once in store. Don't worry, I won't bug you guys any more.

Fantastic experience: Staff are always nice and really helpful. Its a smaller store so not as much selection at times but it also gets overlooked alot or the time which is nice when trying to find things all the others sell out of instantly. (Wink,wink)

Fantastic experience: Nice gamestop with a large selection of games and tcg products. The staff are friendly and very knowledgeable. Plenty of parking space also.

Negative experience: Feb 4th i did a online order in store! i was promised delivery in 4days for my sons birthday it didn't arrive so I picked 2 up somewhere else so he got it for his birthday. I have now spent the last month trying to get the product or my refund! Every few days is a email telling me my orders cancelled I'm getting a refund for it to say 2 days later it out for delivery this has happened 4 times now. This is not cool! You have taken $120 from my child's mouth for a month now. I go on last week and was told they would be here Monday I just recieved a email that says march 1st. Would you be happy if this happened to you? Gamestop I want my money back!

Negative experience: They sold me a brand new headset that was defective, I even bought the warranty and they only gave me 15 days to return it. Very unhappy with gamestop. They are over priced for shit quality.

Fantastic experience: They didn't have the game I wanted, but the young lady behind the counter called another location and found it for me. They held the game and I went and got it ..

Fantastic experience: Anthony was very helpful in getting me the answers I needed and proved a true 5 star service. Thank you!

Fantastic experience: Amazing location and staff!

Positive experience: It did not have a great selection of games or trading cards that I was looking for

Fantastic experience: Christina was soo awesome took her time to help me out with a new ps5

Fantastic experience: Just stopped by with my two sons to get Pokémon cards. The young man working was very friendly and professional. We chatted about his Pokémon collection, but he also made sure to tell me about preordering a PS5 game we were interested in. I’ve never felt so good about spending $100 on a bunch of Pokémon cards lol.

Negative experience: Today I tried to trade in two Nintendo systems. First older lady working said she couldn’t take one without the original charger then said she wasn’t sure about it. I told her the other GameStop told me you just needed a charger for a console, as I’ve traded other systems no problem. Then she is like “well we got some new people working, so” which I guess she is new too since she wasn’t sure of herself. Then my second system, which I’m just getting rid off since I never play it and the trade is reasonable on the GameStop site. The guy “tried” connecting to the internet… then claimed it wasn’t connecting and the lady is quick to say mark it as refurbished and I told her no I’m taking my system back. It’s an older system, but it’s damn near mint condition and was hardly played. I brought it home and it connected to my internet just fine. Make sure you know your store wifi password before you say something doesn’t work. Based on the reviews I am glad I kept the systems and I’ll go to another GameStop with my trades.

Positive experience: Pretty good people...been here several times and they've always been helpful. Sunday, Jun 2nd, no one was at the store for over 30 minutes though.

Negative experience: Went in 16 days ago bought a controller. I questioned the clerk Sheila if the controller worked for Xbox. To which she replied emphatically that it did, reassuring my purchase. I spent 3 days reading the Internet forums to find that it absolutely does not work for Xbox. After explaining to the two employees the situation they checked the ticket to confirm it was a certain employee and acted as if it was common place and they were not surprised- when asked about this later, both employees bald faced lied about what they had literally stated 4 minutes ago. I am 1 day outside of my return timeline of 15 days, as I work full time and didn’t have it high on my todo list. GameStop is unwilling to return a controller their employee falsely represented as working for my system. Told me to call corporate as managers don’t have ability to make any exceptions. They gave me a corporate number to call. This review will disappear when the issue resolved. If you still see this review, they still owe me $50. Save your time. Shop online. Even Amazon has a better return policy. Lesson learned.

Positive experience: Knowledgeable and nice staff, would go back. Took a friend to trade in console and it had to be updated and it took a minute but the staff didn't mind.

Positive experience: A little difficult to get into this location by car, but the staff is friendly and they have lots of games, new and used.

Negative experience: The workers are some interesting people. The training is lacking and it shows. ONE employee treats it like her home. Comes and goes as she wants just hops on a register whenever. Don't buy gift cards from them. Half of them have been read, so when you activate them, someone spends the money immediately. Then, if they sell they allowance on certain gift cards, it will not load the card but will still charge the account. And their customer service is just as bad.

Negative experience: Something sketchy happening here. Just went to sell 3 games for cash and she says she "can offer $43.41 in cash"which I agree to. She says IMMEDIATELY "you're cool with a MasterCard gift card you can redeem like anywhere even a gas station? My drawer is short because of folks stealing and I don't want to take more cash out and have it look worse." I said no, I'll take my games elsewhere - she panicked and said she already rang it up then couldn't figure out how to give me my games back and ended up giving me the cash originally offered. Never had a problem here before but this was WAY off. Plenty of other GameStop locations.

Fantastic experience: For those of us who want to make sure our libraries don't go away, this is the place that helps facilitate that. Digital copies will be an issue in the future. You can also get memorabilia here as well.

Negative experience: Worst GameStop I have ever been to and that says a lot. I placed an online order, was charged and then when I went to pick up they cancelled the order because it wasn’t ready. Money still not in my account, not to mention as I walked in someone had just stole from the store and the employee at the desk said that wasn’t her problem. Never shopping at GameStop again, should have known better!

Negative experience: Closes early

Negative experience: PRICE WAY TO HIGH

Fantastic experience: 688596 Christina at the GameStop on Platte avenue is amazing .... Yes were pro members but even before we were pro members she was always very helpful and that's one of the reasons we were convinced to become pro members... And now every time we come in. We don't even need to say anything and she's already helping us out with giving us the download on great deals.. thank you for your amazing customer service

Fantastic experience: Great prices

Negative experience: Either they can’t keep employees or staff is so bad they have to close the shop for a break

Negative experience: I will never go to one again they never have the brannd new games that come out because theres not enough preorders its like they love to give away sales

Negative experience: Asked twice specifically if a certain set of cards were sold in a ball. The cashier clarified each time that they were. Opened it, finding out that the specific set was not included in the item purchases. That same cashier would not allow me to return the item

Fantastic experience: Kendrick (jk) besides his left foot he is killing it I signed up for the gamer pass with him and don't regret it I go in at least once a month and either see him or the other young lady named Christina. She's very knowledgeable and always helpful need help finding a game they know what they're talking about There's other stores but I found this one to be my favorite. And you'll be sure to see me in there at least once a month..signed Ava gamer girl

Fantastic experience: Good

Fantastic experience: Great service and great prices

Fantastic experience: Good games, good toys and good controllers :)

Negative experience: Saw the lady working there with green hair go inside the store with a lit cigarette. Smoking inside....pretty sure that is illegal. GameSpot u should watch ur cameras at ur workers.

Negative experience: CHRISTINA Is EXTREMELY Rude & Likes To Hang Up On People In The Middle Of The Day. Her Tone Was Disrespectful & Her Professionalism Was Simply Non-Existent. Go To A Different Location.

Fantastic experience: I've had so many bad experiences at other gamestops. But this Gamestop never had a bad experience there. To be honest. That one Gamestop is the only reason I go on that side of town. Would highly recommend. They have never screwed up any of my preorders. Been regular customer since 2008. O and no public bathrooms.

Fantastic experience: Friendly and helpful

Negative experience: The girl there said we don't like strategy games because is takes more intellect. Not cool. I am not a fan of being insulted when I go into a store. Won't visit this location again.

Positive experience: Usually are pretty well stocked but never answer the phone so you have to go in and hope for the best!

Fantastic experience: Best experience I've ever had at a gamestop. Shoutout to CJ there. Made my day

Positive experience: Could have more games and better prices, this one out of the 3 I go to is good on the 2x points but sells you games that are the free monthly games for jacked prices

Fantastic experience: It’s wonderful to know that there is charisma, appreciation, and customer service that is a rare but not today. I want to take CJ for making the purchase of my switch OLED easy and I will return.

Fantastic experience: CJ RULES, the service here is awesome

Fantastic experience: 3933 East San Miguel Street, 10, Colorado Springs, 80909, US

Fantastic experience: Yo, I was in what felt like a world ending situation as a gamer. I had just beat the first part of Dark Souls 3. And was happily ready to attempt the DLC content. This is when I found out, I didnt get the right copy of the game, I purchased from another gamestop location! Sadness. And on top of it I was outside of the return time, even more sadness. After calling customer service, and pleading for assistance, for " no" to be my answer it felt all hope was lost. But then intuition kicked in, and the idea to go to my home store (here) and ask for some help in the matter. Or atleast trade this copy back and repurchase the right one. So I called the store and got a gentleman by the name of C.J who told me he could help me out. Went in, and after 5 mins of small talk C.J had fixed my problems, sending me home with a great smile! Real O.G that man C.J! Talk to him if you need quilty service! Come to this gamestop first! Thanks Gamestop! Thanks C.J!!

Fantastic experience: Love shopping here. Everyone is a huge help always

Fantastic experience: She was a great "rep"...made a $300+ sale on her knowing what she was selling and how to work the shopper

Fantastic experience: Callie was a great help in selecting a headset for my console, as well as renewing my game pass, and providing me assistance in selecting vanity items of some of my favorite gaming/ media universes. 10/10 would recommend this shop and its employees. Especially Callie who was again a huge help today. Thanks Gamestop team! Gotta like that stock

Fantastic experience: So helpful and always have something I need/cant live without

Positive experience: I mean the prices are great now and the staff are professional and courteous. Although they are a little quite. Very typical for gamers though!

Fantastic experience: Amazing selection of everything you can imagine for this Christmas Season. Staff is very knowledgeable & helpful in helping to choose the right items. Been a very long time since I spent time gaming. But, I'M BACK!

Fantastic experience: Such a fantastic place! I had decided to go ahead and swing by the store the other day to pick up a present for my Uncle Ken, but unfortunately GameStop doesn't sell any cool gamer shorts! The Funko pop selection is always great and they're adding lots of collectables and other neat stuff all the time! It's great to see them carrying so much more than videogames these days!

Fantastic experience: Very friendly atmosphere. Employees absolutely know about their products. I won't go anywhere else!

Positive experience: Friendly and helpful staff even though.. Ya know. Its game stop.

Fantastic experience: Knowledgeable, informative, well stocked, willing to do research, and fair pricing.

Positive experience: Very friendly had what i.needed good sekection

Fantastic experience: Great service they were very helpful.

Fantastic experience: I have been here a few times in the past few weeks and in all honesty the people working here really work hard. There is a guy in particular that I've had ring me out more than once and I've seen him in the store alone managing more than one customer at a time while being awesome at giving each customer their due attention. He gave me a pretty dope recommendation on a handheld grip and a matching case for the nintendo switch that wasn't even in store, but he took the time to set up the order while dealing with other customers. I ended up getting a game in store along the way to use my monthly $5 coupon and without missing a beat he had the entire order ready to go in one purchase.

Fantastic experience: Amazing customer service!! Both employees were fun and attentive. They even pulled a chair from the back room for my little man to use (he's in leg casts). An all around great experience.

Positive experience: They have the game u need

Fantastic experience: Really nice staff. It is nice to chat tech and games with people. Found some Overwatch fans.

Fantastic experience: Stephanie was polite and helped me as best as possible with preorder questions even after probably being asked the same question a million times. Thanks!

Negative experience: Won’t honor online prices even when item online says available for pickup at store. Left, purchased item online and returned a few hrs later to note on the door saying out to lunch. They are inside sitting there doing nothing and turning away customers.

Positive experience: It's not bad

Fantastic experience: Rally friendly place

Fantastic experience: The best

Fantastic experience: I'm not a member but I can usually find games for my son that he will like. Good advice on games. Could improve on return policy. Lots of information required to get a credit or return something.

Fantastic experience: Friendly and helpful staff, solid selection of new and pre-owned games!

Fantastic experience: Nice people work here!

Fantastic experience: They are so kind and respectful then the other one in the mall love this gamestop

Fantastic experience: Cashier was amazing, gave good info to make the most of our trade.

Positive experience: Easy parking. Call before placing on line order, site takes a while to update and may be inaccurate.

Fantastic experience: This is the place I prefer to shop for video games with my son.

Positive experience: Good deals on tshirts. Not in the best place of town.

Fantastic experience: Answered every question I had quickly and efficiently. Very fast and knowledgable service. 10/10.

Fantastic experience: They knew exactly what I was looking for and even saved me some money

Positive experience: Just came in today to trade in consoles, I’ve been wanting a Nintendo Switch. Last night my husband was on a mission to get one, he spoke to a gentleman named Nate (I think) and he was unbelievably kind and nice, he went above and beyond for my husband in store. Today, we went in to trade the rest of the consoles (PS4, 2 Xbox ones, Xbox x) (note: if your consoles are not updated before taking them in the store please make sure you do that because they cannot do that in the store, also make sure if you’re trading in your Xbox that you turn off “my home Xbox” for each account same goes with PS4) these are for safety issues with transactions & cards etc, it will make it a smoother transaction for you. We came back to the store today with the same consoles we had from last night and the woman had said that she couldn’t take our ps4 because it had a screw missing and out of line which to us is bologna, my husband got a second opinion from another gentlemen that happened to be the manager, he okayed it, turns out was just a sticky piece on the console, thank you so much to him! We have two of the same consoles to trade in (two Xbox ones) you unfortunately cannot trade both in at the same store unless you come back the next day or go to another store, that’s the policy, I’m okay with that. Overall 4 stars for this location, would have been 5 if the woman working showed a little more empathy on the ps4 we brought in. This store is packed with goodies, has everything that a gamer could want and need, the men working there we appreciate your hard work! Heading over to another store to trade in my final console and I’ll have my Nintendo switch! :)

Positive experience: They helped me out alot with picking up my new switch. Games are a little overpriced but the location is convenient. Good customer service as well.

Positive experience: Small and easy to navigate through, friendly staff and decent selection.

Positive experience: Can save some money

Fantastic experience: Staff VERY helpful

Fantastic experience: This location is a must see.. clean and organized, with large selection...

Fantastic experience: Always a fan of this store

Fantastic experience: Shout out to Hillary for really helping me out. They didnt have the game I wanted but she found a gamestop nearby that did and had them hold it for me. Girl needs a promotion, that customer service is A+

Positive experience: Great Place to go to for Used Games... If you can't find it there they will check the area stores for you... Such a Great Help

Positive experience: Good store with great game selection.

Fantastic experience: I was an avid videogane junky when I was younger. Now my son is. This place is a perfect spot for me to get his games and game systems. I love the warranty they give on used systems. The workers are very friendly also. Good place

Fantastic experience: They were super helpful and fast

Fantastic experience: The guys here are great. Super helpful, friendly, and knowledgeable.

Positive experience: Very nice staff. I was greeted and helped almost immediately after entering. Unfortunately, I asked for one thing and got another. Dead are the days when you could expect an employee to know about their business. Do your own homework. You can see why online ordering is replacing brick and mortar locations. Being friendly isn't enough.

Negative experience: It's a GameStop they're not really useful nowadays considering most games are online, most games are just cdkeys nowadays no discs are fancy artwork.

Fantastic experience: My go place to get video games great place great deals

Negative experience: Even Amazon is better than this place

Positive experience: Great service

Fantastic experience: Always friendly and helpful

Positive experience: Good visit with great service. The girl that helped me was awesome! Would hire her in a heartbeat. However, I do wish GameStop would get their prices in line a bit. Purchasing MarioKart 8 for the Switch used should not cost me more then it does brand new next door at Walmart. The associate convinced me to buy it anyway with a buy one get one deal. Great work!