GameStop

Negative experience: Went with my 8 year old to get some pokemon cards since Walmart didnt have any. They had the pokemon cards behind the counter and i was curious to see which ones they had. Customer rep handed me a pack looked at it briefly and handed it to my son since he was the one mainly interested. The whole time my son had it the counter person was acting like he couldn't hold it and watching over him as if he was going to steal it. He didnt walk away from the counter he was just looking at it but i picked up on her behaviour quickly. I decided to just leave and not buy anything because you dont treat people like this we were there to buy. We ended up leaving and on our way out the girl was looking back at us as if she did something wrong. She absolutely was prejudging us as if we were out to steal some cards. I really hope she reads this out here holding a job and mistreating people is not ok. We ended up going to the Gamestop on Plate and there we met a nice representative who was alot nicer, spoke to us about the difference card packs and not once did she act like my son could hold a box or pack of cards as if he was going to steal. She is absolutely how you should be treated not by the previous representative ill likely never go back to this store as long as i have been in a Gamestop i have never been treated that way.

Negative experience: Just go to Walmart across the street dude this location is the horrible aswell as all the others in this area

Fantastic experience: Lynn and Lilly make this location great! They are very patient and have personality. Which gives this location a breath of fresh air. It used to feel gloomy and I’d always go to the GameStop in Bloomington instead. But this is my go to GameStop now.

Fantastic experience: Dropped by this site around 5:20PM while waiting for our pizza to be ready. The store associate was awesome and heard us talking about NCAA 14 which wasn't on the shelf. She decided to check for the game and was able to find it for us in the store. Really nice customer service, decent selection and prices, and it's a clean store. Easily the best game stop in south Colorado Springs, maybe the best one in town.

Fantastic experience: Lily was an amazing help at this GameStop she was able to help me get my systems traded in in a timely manner and gave excellent customer service I know she’s the manager but she deserves a raise to deliver the customer experience she has I will continue to come to this GameStop just because of her

Positive experience: Employees are nice but some seem untrained. A surprising lack of product for such a large store.

Negative experience: Store states it's open until 8pm and there is a open sign in window but a hand written sign stating they'd be back in 15 min. Just odd with only an hr and half until close that they'd be on break. Maybe they deserve more staff not sure but what's the point of store hours if its not open to have customers.

Fantastic experience: Gamestop has the most knowledgeable staff and great restocks

Negative experience: GameStop closed a hour early closed doors at 8pm on 12/12/25 when the holiday time says 9pm the store clerk gave me attitude when I was at the door telling him the sign says they are closed at 9pm not 8pm he then said we are closed at 8pm today and walked away

Negative experience: Weird but the girl that works at this location was lying to me about inventory. She has some issues

Fantastic experience: The employees are awesome

Negative experience: I went into the store to buy a Switch 2. The rep was not only rude, but condescending. He actively tried to convince me to not buy the product. I am aware of the issues around Nintendo and the Switch 2 but I wanted to get one anyway since I had weighed the pros and cons out. But that wasn't something he would accept, and just kept telling me all the reasons I should hate the console and not buy it. That's a $550+ sale I'll never give to this store. It was completely unwarranted as well.

Positive experience: The gentleman that ended up helping me, was amazing. It started off rough with another associate (I don't blame the other associate, I understand that my RBF isn't pleasant) the gentleman came and was able to solve my issue (with the card they give for trade ins) and went further to help my child find the game they have been looking for. All in all, good staff and they do try to solve any issues.

Negative experience: The workers here are highly unprofessional. I went in with my brother for Pokémon cards, we’re not scalpers, and the man working there said there wasn’t any left. Fast forward, I decide to buy one thing, and right as my brother and I are leaving, another customer comes in asking for Pokémon cards as well. The man working the desk said “they’re not scalpers. We still have some Pokémon cards”, and he went to the back to go retrieve said cards. Why tell me that you have no Pokémon cards, then turn around and say you do to another customer?? GameStop employees aren’t allowed to pick and choose who they sell items to, are they? It’s the same worker every time who thinks he’s better than you just because he “knows a lot”, in which it’s just him choosing who he wants to be accommodating to. Do not come here

Positive experience: The gentleman working in there ruined a movie for my daughter even though she said she hadn't seen it and don't tell her. It was rude

Negative experience: This place is trash, I fully pre-ordered my switch and headed in to finalize my order but they told me the registers are closed. I waited an hour outside while 50 people got in front of me so it took another half hour just to get the switch 2 I pre- ordered. No wonder GameStop is going under, they don't know how to run a business. RIP GameStop! So, pretty much if you finalize early and not go to work, you can come super late and cut everyone in line.

Negative experience: I took my son here too but something with his birthday money. At checkout, the employee asked if we wanted a warranty. When I said no thank you, he quickly replied "if it doesn't work out of the box, you can't return it." So they only stand behind their products if you pay extra for a warranty. Next time I'll take my son somewhere else to buy his gaming equipment.

Fantastic experience: Lady at the counter yesterday was friendly and professional. Was in and out in a decent time.

Negative experience: Avoid the Space Center Drive store if you can. I had walked into the store to purchase a PSVR2. When I inquired about it, the manager, Andrew, decided to tell me in a snobbish tone they didn't make them anymore. However, if you look up PSVR2, they clearly sell them at multiple locations INCLUDING the Gamestop website. How such an ignorant, conceited individual can be a manager at this location is beyond me. In addition, Gamestop allows for no returns whatsoever. This includes if you simply open the box and don't use the product. Be very careful what you buy!

Fantastic experience: Friendly and knowledgeable staff. Your gaming and collecting needs can be met here.

Fantastic experience: i love game stop

Negative experience: Went in this evening to trade in an Xbox One S and purchase a new Xbox Series X…there were two employees present. Right off the rip, Dakota was rude! I’ve had a GameStop Pro membership for over 10+ years and bought all my games and systems through them. I’ve never had someone be so blunt and disrespectful. I was told bluntly that I couldn’t trade in my Xbox without an HDMI cable (since I didn’t have one to give them), and he told me I had to buy one of theirs. I’ve always made trades without the HDMI, as other locations use their own cords. He then talked down to me about testing my equipment, deleted my information before confirming the unit was factory rest, didn’t show me it was reset, and acted like he couldn’t see my rewards Pro account. If this wasn’t the only GameStop location that had the Series X available, I would have walked out. I will not be returning to this location.

Fantastic experience: Awesome service by Vincent. Thanks so much for your patience!

Negative experience: Lindi was extremely rude to me when I went to pick up a preordered game. She told me “buy your game and leave!” And she didn’t even give me my preorder bonus item. I had to contact a respectful employee the next day to come get it. It was the worst customer service experience to just pick up a game and do a simple quick transaction.

Negative experience: Went in at 5:30 to trade some games. Was told by both employees that they stop doing trades 1 hour before close. Sound like to lazy to do their job. I drove to another location and was able to complete my trade in and purchases before the other store would have even been closing. Just pure laziness and poor customer service. If you don't want to work then just quit.

Negative experience: Came in to buy a controller for PS5 The guy said we close in six minutes. I said so no business being done? He said no. Why have your doors open at that point haha

Negative experience: The person I spoke to over the phone, I asked if they still take Xbox 360, he was extremely rude and said "No" then hung up. Poor service.

Fantastic experience: My brother's and I were in the palmer park store ( space center dr) on 11/21/2023, and Deon was a great help, he was very friendly, it was a great shopping experience. Thank you Deon.

Positive experience: Always excited to get a new game. Even better when you forget you preordered & then get that happy unexpected call stating your game is in, Perfect

Fantastic experience: Me and my son had went here to replace his Xbox and the employee Andrew, had provided exquisite help and had done everything in his power to help us. Definitely recommend this store.

Negative experience: Andrew that worked the 17th of September is awful. Horrible on the phone and in person.

Fantastic experience: The two girls that work there Saturday August 5th, are absolutely amazing!! Great personalities, sense of humor was fantastic!! Their customer service was out of this world. I came in with My boyfriend to look around and the three of them were talking about their likes and dislikes devil my cry. Which devil my cry was their favorite game to play and why. Great experience!! Love them. We will be coming back just to see both of them. They also told us what deals they were promoting but one get one free. Ty for a great experience

Negative experience: Went to visit the store at 5:20 and there was a sign on the door saying sorry left at 4:05 will be gone for 90 minutes. Yet there was a female employee in the store that shook her head at us.

Fantastic experience: Employee under a lot of pressure as it was only him in the shop. He did a phenomenal job handling a difficult customer, along with other customers, and answering phone calls. All with a smile on his face. Great job!

Fantastic experience: This location has preformed over all the other stores in all my decades of shopping. Staff has a better grasp of customer relations, & satisfaction.

Fantastic experience: Always fun

Negative experience: So I traded in a bunch of stuff and got a 3 games had 40 bucks left never gave me the card for the 40 manager tried to help but in the end out my 40 buck will never shop here again

Fantastic experience: Best store in Colorado Springs

Negative experience: Long story short horrible experience here with the manager I will save my complaint for GameStops Corporate. Some of the issues where him talking bad about his employees in front of all the customers in the store, not wanting to help me out and telling me what he thinks I should buy with my money after telling him what I was looking for and what I was in his store to purchase. Getting upset at me for not wanting him to help me anymore because of his mouth. l left this location not wanting to spend a dollar in this store. I will absolutely never return to this location. Went to a different location and purchased everything I was looking for.

Negative experience: They charged me more than the price listed on the product. After discussing this concern with an employee, the manager standing right next to them had nothing to say and the employee just kept telling me "there is nothing they can do." I think its fair to expect to pay the price listed on the product. The price difference was $9 and only posted on the product 5 days before my purchase but they didn't "update the sticker prices yet." Unfortunately, there was only one of those products available at the time. Please update your prices so customers aren't getting charged %30 more for a product. Not a good experience.

Positive experience: A gentleman was in when I went in he was extremely helpful I feel bad for not having his name but I visited other locations and he was the only one to help think out the box to help solve my issue

Fantastic experience: I had a great experience there the associate that was helping me she was super friendly super helpful to me and my grandson I can't remember her name but she was totally awesome

Positive experience:

Negative experience: Shady company, stole my money and now refuses to help me out. Put in an online order that I paid at the store and never received....now 1800 number and every store clerk just ignores me without any support or trying to help

Negative experience: You know I enjoyed coming In there at one point. But since you guys hired the new little girl who has an attitude from hell it’s been very unpleasant to go into this location. Everytime I go in she is either being rude to her poor coworkers or giving completely horrible customer service to her customers. Maybe some extra training on how to talk to people respectfully? Until she is no longer running the registers I will continue to take my business to the Bloomington location.

Fantastic experience: Great customer service and selection

Fantastic experience: Excellent location with professional workers that not a lot of people go to.

Fantastic experience: Very friendly staff.

Positive experience: When a company refuses to die

Fantastic experience: I stopped by this location the other week to browse a few games with a friend. We saw they had good prices for a used Nintendo Switch OLED, and the employee at the counter, who I believe was named Riley, was very kind and helpful. He had wonderful customer service and was helpful in answering my questions. I definitely recommend going here, whether to purchase or to have questions answered.

Fantastic experience: My daughters switch had joycon drift. The women working was awesome with helping figure out how to do our warranty and move our stuff over. 10/10 they're great if they don't have the answer they will make sure to help you get the correct one its all we could ask for in the moment. Thanks so much!

Fantastic experience: The owner, Kyle, was very attentive and personable to our needs. Great store. Great products! Thank you!

Fantastic experience: Jason and Callie(I hope I spelled her name right) were the the best. They were very helpfull and patient with me. I hope I only deal with them and no one else. They were great. Please give then a raise.

Fantastic experience: I had a wonderful experience at this GameSpot. David was incredibly nice and helpful! He told me about the deals, help me use my pro points, help me find what I wanted, and carried great conversation! Definitely worth the visit!

Negative experience: Had to write a review cuz I'm tired of businesses taking my money. I went in a couple weekends ago asking if they sell said item they told me the store didn't but online you could purchase it. So I went online and ordered from gamestop, I even purchased 10 dollars worth of expedited delivery. Gamestop lied and said that they would expect delivery by Friday, only for it to ship out Friday and be here 10 days from today. Gamestop has had a bad reputation with customers and lying. I think it's time I take my time and money over to bestbuy since when I purchase expedited delivery i actually get it in the timeframe they promised.

Fantastic experience: David is so awesome! It was the busiest Tuesday you've ever seen and this man was a pro greeting every customer, taking care of a longer situation with me ordering some stuff, and answering the phone. He helped work through some issues with availability of games and provided excellent options and made me happy to be shopping at Gamestop. I can't praise his enough! Bravo!

Fantastic experience: Then place is nice they had a good deal on games and the employees were so nice. 10/10

Fantastic experience: Good customer service

Positive experience: Decent store, selection is okay, not bad

Negative experience: Worst experience I have ever had with gamestop I got a ps4 pro back in April 1 2021 from another gamestop I had the replacement plan when I went to the gamestop that I got it from they didn't have it in stock so they looked around to see if anyone had it they found this store and call and had the store reserve the replacement I had to drive an hour from my house to go to this store for them to tell me that they couldn't do the replacement do to the number on the ps4 was not coming up the person was rude the whole time I was there and told me to call the store that had me go up there and call customer service I did call my home store and was informed to call customer service when I called customer service they had no issues getting the replacement setup this store is the worst gamestop I have ever been it and I have been going to gamestop for almost 20 years I would avoid this store at all costs

Fantastic experience: We had visited another game stop earlier in the day where we were never acknowledged at all. This game stop said hi right away when we walked in despite being with someone else. This is great customer service. They also had the elusive item we were looking for and got us in and out very quickly. Much appreciated y'all! My son Loves his Christmas present you helped us with!

Fantastic experience: Always friendly and helpful staff that always me me end up staying a little longer to just talk

Fantastic experience: I bought nothing. Still, the inventory was decent.

Fantastic experience: Hit and miss with finding what you're looking for at one location, but the one up the street probably has it! It kinda makes hunting your collectibles more like a treasure hunt, but it can also be a little annoying having to visit multiple stores to find one thing....but still fun!

Fantastic experience: I liked there little pokemon event that they had there it was pretty cool ngl

Fantastic experience: GameStop

Positive experience: All the right games at very high prices!

Fantastic experience: Friendly staff, professional atmosphere and I was offered help as soon as I entered.

Fantastic experience: Great service

Fantastic experience: I love going to this location with my kids! The staff are always so kind and welcoming and they are also very knowledgeable and always doing their best to help you with whatever it is you are needing and answering any questions you may have. I have literally never had a bad experience there and I really can't say enough how impressed I am with all of staff there. This is the best location hands down!

Fantastic experience: Diamond hands!

Fantastic experience: The customer service is always awesome and the staff is very helpful and knowledgeable

Fantastic experience: Professional and courteous staff.

Negative experience: Stopped in to get a controller the guy said that they did military discounts but you need your military ID. Went to pay and told him I didn’t have my mil ID on me but I had my drivers license with my military identifier on it. He said “I’ll trust you” as if I could lie about something that’s on my license then he didn’t give me the discount.

Fantastic experience: Customer service: The employee who helped me was very helpful and knowledgeable. Store: The store was clean and well organized, easy to find what you need. They had a very good variety of games for all consoles. Overall experience: I went here to trade in an old game i didn't play anymore, the staff were very helpful in getting me in and out quickly. I was very satisfied by this location.

Fantastic experience: Very friendly and helpful

Fantastic experience: There always very nice to me and help me with any questions or game in looking for :)

Fantastic experience: Great staff no doubt about it and really knowledgeable with any questions

Negative experience: The costumer service at this store is atrocious! Ive been put on hold and forgotten about. I've been put on hold for 30 minutes because they can't look up products correctly. Go out of your way to avoid this place.

Fantastic experience: Get some games

Positive experience: No hassle purchase or return.

Fantastic experience: Games for life tbhh

Fantastic experience: They always give special attention to my special...we never buy games just plushies but they are there to answer any question he has and always great us with a smile...one of our few places we feel at home outside our house...thank you!!!

Fantastic experience: Love this location they're very courteous and professional

Fantastic experience: Good friendly staff

Fantastic experience: Very helpful people, bought some 360 games that turned out to be unable to play on my Xbox One, and even though it was my fault they still helped me and let me exchange them

Fantastic experience: I bring my 4 boys and husband here often. The staff are very helpful and love to talk gaming with my family. My boys are big gamers so its good to have staff know what they are talking about. Love thats its always clean and organized and have great prices!

Positive experience: Standard GameStop. Staff here is nice and don't ask me 20 questions when I'm browsing.

Positive experience: Good location and friendly staff. Manager there itd a douche but the employees aren't

Positive experience: Good selection. Higher prices.

Fantastic experience: Friendly and helpful staff

Fantastic experience: Good selection and friendly staff

Positive experience: Very friendly and helpful

Negative experience: I asked them to hold an item for me that's in transit and left my info forh them to call and I called out of curiosity and the worker name Sean have sold it to someone else not even verifying the person or called me for an item that's suppososed to be held for me.

Fantastic experience: Great store. The manager is quite awesome she sent back a item that I pre-ordered and couldn't afford at the moment and let me pick it up a week or two after it had already released. I highly recommend the store.

Positive experience: Has lots of games and preorders. Get a membership for coupons deals and exclusive sales. Sadly only has games for consoles, none for pc.

Positive experience: Very helpful I don't know crop about video games in they help me get what I needed

Fantastic experience: Clean, organized, great customer service, and as usual, repping KH3 release on Tuesday, yes lol

Fantastic experience: This GameStop location is great, every time I have been in here they have been polite, helpful, and answered any questions I had. This GameStop will always be the first place I go to look for a new game to play.

Positive experience: Knowledgeable staff, great sales.