GameStop

Negative experience: SCAMMERS!! Specifically the manager Rayne. Sold some games and got a SUBSCRIPTION I CANT RETURN AND DIDNT WANT as payment. They will tell you the “subscription is a discounted price for the day” and “you WILL get more money for your items if you buy it”. They are crooks here and GameStop deserves all the trouble they have. Criminals

Negative experience: Kendra was rude, they get upset when I didn’t get the warranty. Had the audacity to look at my trade balance and say that I had enough for the warranty in a rude way. The warranty is optional, and I take care of my consoles so NO I won’t be spending $50 on a useless warranty. What I have left on my trade card should not matter.

Negative experience: When you preorder pokemon they won't call/email you when it arrives. The original date it was supposed to arrive got pushed. I just kept having to call and they made it seem like I was dumb for asking when it would be in? They treat you like garbage when you even ask about anything. The girl in there is unprofessional. My first time preordering and they treated me like an inconvenience. I will never go back to this gamestop.

Negative experience: Just not very good at all. Thumbs down. All around.

Negative experience: Wouldn't even give a star to gamestop. Bought a switch oled for my birthday, didn't like it. Brought it back. They told me i couldn't return it because i only had 7 days to return it. I bought the pro membership so i would have 30 days. Was only 5 days over 7 days. I could trade it in for 60 dollars in store credit. I paid 300 for it plus the 25 dollar membership. They are all crooks. Then got the stick drift trade deal brought my ps5 controller in was told i would only get 20 bucks towards a new one. Total false advertisement the ad says something different. Wont be shopping at any GameStop ever again.

Negative experience: Return policy broken! I went to return a new mario kart 8 for the switch, I chose to return it because I never opened it and a used Pokémon game for switch as well. All bought within 30 days of return. When I went to return the games Emma did not allow me to return a unopened game stating " we only return new games if they are defected. If not, you will need to trade it in." And forced a trade. The Pokémon game was returned with no issues besides her poor aditude. Once I found out I was getting $24 for a brand new game that I wanted to return i told her I wanted to cancel and I was denied of that and was handed over a $24 gift card. I read the recipe and it states "unopened, new software and hardware are returnable within 15 days of purchase. Pro members may return unopened, new software and hardware within 30 days of purchase." Which makes me very disappointed in my local game stop how can an employee get away with breaking the return policy. But there is a brand new Mario kart 8 for switch that is now "used" so some one grab it Very sad ive been a pro member since 2013 and today was the 1st time game stop has disappointed Don't waste your time at that location if Emma is helping she won't follow policy and find ways to pocket money.

Negative experience: I swear this specific gamestop makes their own hours ,it's not a holiday or nothing.store was supposed to open at 11.there are five other people besides myself waiting and it's been 30 minutes and the door is still shut..this is not the first time either..not just me but a few other people are aggravated that we have to wait 30 minutes after opening and no one is still here to open up shop..

Negative experience: Waited 10 minutes with no employee to assist in getting one Funko, just left and didn’t come back. Jess was the only one working and nobody to help. Crazy!

Fantastic experience: One of my favorite GameStops to go to with my bestie! They usually have stuff that we are looking for that doesn't seem to be at other GameStops. Everyone we have encountered there has been super lovely and informative if we have any questions.

Fantastic experience: excellent place the sales person. Jess was really helpful and knowledgeable about the products I purchased and renewed my membership.

Negative experience: Terrible experience. When we walked in and asked about Switch 2s the lady behind the desk said "ok I'm un-boxing stuff rn". We thought we were getting help when another gentleman walked out from the back and said and started helping us. We asked about traiding in a Switch 1 and answered all our question but then when we ask if we could do that he just walked away and said "ok, that's super". Sat around for 15 minutes while both of them ignored us. Then the lady behind the register pulled out a switch 2 non bundle. We thought she was going to help us but she just put the box under the counter and walked away. The said they only had the Mario kart bundle and there was no one in the store. They didn't want to do their jobs and they didn't care about making a sale. We walked out of the store and nobody even noticed.

Fantastic experience: Most times I don't like going into Gamestop's, but Adam is probably the most genuine worker I have ever seen at one. Engaged in some great conversations and ensured my time there was superb!

Fantastic experience: Great prices on used equipment!

Fantastic experience: I went to this game stop and I purchased a Jada toys ruyu figure and a zoro figure and boy have I have fun posing these guys. They are very possible to do what ever you want them to do the customer service was amazing. They were so nice. They are awesome and I really recommend this game stop. Best game stop ever!

Fantastic experience: Thank you Adam you have made my day with your service above and beyond This is a great store to shop at Thank you so much

Fantastic experience: Adam is super cool. Was very knowledgeable and helpful. I see him working there a lot. So he definitely is committed. I appreciate him.

Negative experience: This gamestop in particular makes me want to never support any GameStop. Employees (not all) here have exceptionally terrible customer service. On top of it they have lied to my face, rude, and lazy. I get better service at Walmart and that’s a really low bar.

Negative experience: Never open on time, tried going 2 days in a row and both days i waited until about 11:10

Fantastic experience: Had a great time getting a deal on games and Adam was amazing and a wonderful salesman

Negative experience: Rude, lazy, lying employee. Went in 15 minutes before closing to buy 1 thing and the employee working lied about having a game in stock. I would have been out before they even closed.

Negative experience: Went in today tried to buy two controllers clearly marked $9.99 price tag on product. Ringing up at $12.24 brought to their attention. Manager came over told me sorry the price $12.24 We forgot to take off the sales stickers from December. I literally have been coming to this GameStop since it opened over 20 years ago. I have spent a lot of money at the GameStop no more, not surprised it’s going out of business lost a customer over four dollars. Whoever that manager is needs some retraining. I bought my PlayStation 34 and five there plus my Nintendo switch and two switch lights. If you got a problem with what I say, look up my name in your system and have the manager call me. The store manager’s name is Nate and he is the one who helped me. Do not go to the store. What a joke.

Negative experience: I have gone to this location just after 6 O'clock 2 times in the past week, and both times they were closed. Very frustrating when it says they're open until 8 online and on the store front.

Fantastic experience: Great customer service, Alicia and Rachel were super helpful when I had an issue with my online order

Negative experience: Some, (but not all) of the staff here is ugly rude. It's wild that they treat customers so poorly. I think I'll shop elsewhere after this experience.

Negative experience: Was sold an Xbox series X with a Xbox One controller and off brand HDMI cable and defective disc drive. Went to exchange it and the exchange price was $40 less than the return price. The associate, Rachel, didn't see an issue with putting not the full amount I paid toward the exchange console I was getting and seemed exasperated I would even want the full amount instead of a different amount she made up. Maybe she just didn't explain what was going on with the tax well enough. Either way, I won't be coming back here.

Fantastic experience: Muy amables no encontraba un casco de Star Wars me ofrecieron mandarla pedir por online.

Fantastic experience: Gamer's have to game. Haters have to hate. Oh scratch that. I thought I was starting a rap song. Excuse me. But, they are joyful, knowledgeable, @ their craft. Games, Games, & more Games.

Fantastic experience: Great selection of modern and vintage games. This store even had a few GameCube, Wii, and WiiU games for sale in the pre-owned section, including some that are extremely rare and hard to come by. Staff was courteous and helpful, even though a theft occurred while I was there in the store.

Positive experience: Cleanliness, and nice staff

Fantastic experience: Awesome customer service. The staff is very knowledgeable and helpful as well as very courteous.

Positive experience: Meh

Fantastic experience: Alicia is always so patient and kind with everyone no matter how many people are in line and no matter what kind of customer she has to deal with. Always helpful when I have questions and need something. I even had no clue she was some what of a newer employee because she’s so good at her job. Thanks always!

Fantastic experience: I live right across the street and it's so nice having one so close. The employees are very nice and helpful. They even let me know about military discounts which I never knew before. If you live near by I definitely suggest stopping in :)

Fantastic experience: Parking lot is really crowded but the store is very nice

Negative experience: After reading other reviews on encounters with “Nate” or Nathanial or whatever he goes by I figured I would chime in as well. This guys treats customers terrible and thinks he is some sort of an authority figure because he’s a manager at GameStop. He told a clearly non binary person, “have a good day, SIR!” And the young adult left the store in tears. He also does returns and ADVERTISED sale prices at his discretion, when asked, he replied “if you don’t like it you can leave.” Something needs to be done about this employee, he’s a terrible person and treats customers awful. Ive made a formal complaint to corporate which has been escalated to an upper level corporate supervisor, should take 3-5 days to hear back but I have an email from corporate documenting the encounter as well as the ticket number for the compliant so hopefully they do something!

Negative experience: Bought a 120$ headset only to find out the mic didn’t work when I unboxed it. Brought it in 3 days later with the receipt, warranty, and all the components. Said I can’t get any money back or even trade it back in for an identical product cause they didn’t have any in stock. Essentially bought faulty hardware and when I let them know it was broken they said it’s not their problem. So you’re taking a gamble buying any console or accessory from this place, if it’s broken when you unbox it’s your problem even if you pay for a warranty. Try a place with sensible costumer service and return policies rather than this glorified scam operation.

Negative experience: Writing under an alias to protect my identity. I discussed multiple times with the manager that I needed To sell a console for cash And multiple times he quoted me a price of $200. Ended up leaving the store with $140 because I need to pay bills. This establishment is absolutely terrible and the people working here are a joke they Have no idea how to do business or communicate.

Negative experience: Employees tend to buy the new games off the shipments before they even hit the shelves for customers so whats the point of even going to a gamestop anymore.

Fantastic experience: I’ve been to a lot of GameStop’s, and this is honestly the best one! They have a great selection of anime figures and their Funko selection always has the newest Naruto pops! Got a sweet Nagato and Naruto figure today that I haven’t seen sold in any other store.

Fantastic experience: All three times I’ve gone to this location, my experiences have been positive. The employee went above and beyond this time. I will definitely be back.

Fantastic experience: Just wanted to express my gratitude for the wonderful individual named Nate for helping my son get the best deal on a replacement switch since my sons last switch was stolen, Nate was extremely helpful and very nice , he went out of his way to get us the best deal and the best service we could have possibly received. I’m so thankful to have met such a wonderful person! You are a great man Nate! Thank you so much sir!

Fantastic experience: A regular Gamestop with friendly staff. Get your games, collectibles, and accessories here. If you are looking for a certain product, the staff usually know what they are talking about. You can do pre-orders here also. I also saw One Piece cards here once.

Negative experience: Nathaniel was Soo rude to me. Commented on my weight, was mean to a transgender in line behind me and overcharged me for my product. He argued with me stating that I can't read. It is a good thing I am an attorney. I want to speak to the CEO. This person needs to be managed and trained to be a gentleman even if he doesn't feel like it. Shame on him. I will only return to seek justice. Refund me immediately.

Fantastic experience: I’ve never actually had a good experience in a GameStop before! Other store screwed up my Xbox X order; Nathan not only got me squared away, but brought his team over to show them what mistakes were made and how to avoid them. He’s a good dude, and you should pay him more money.

Negative experience: First time going into a GameStop in over 10 years. Nothing like it used to be. I got a cute Tshirt though.

Negative experience: The manager at this store is a weak lame. He reserved an item for me then gave it to someone else then cussed me out in public when confronted about it then Tried his best to act like a tough guy in the store... as did his employees. Tell your employees to step up or shut up.

Fantastic experience: I have been a pretty consistent customer for a while and I always feel really taken care of! I had the pleasure of working with Nathan (sorry if I butchered that) tonight. It was an hour to close and this dude was all about giving me the best experience! He did the ole sales pitch of ‘buy the warranty and such and such’ but he did it so very naturally. Felt like a sales pitch but like didn’t if that made sense. Was honest and he gave a real opinion about what he could, and let me know if he couldn’t. Super cool dude and he basically made me a customer for at least the next year. Thanks Nathan you are a g. Go here if you can? If not your loss is a truly authentic team of passionate gamers/and such.

Negative experience: Just had a very unpleasant experience. Was told 2 different things by 2 different people and was charged an extra $40!

Fantastic experience: First time at this location. I picked up the [highly sought after] Pyra & Mythra Amiibo today, a day late [oops] (7/22/23 ~4:30 PM). The man helping me with my order was friendly and also had a great sense of humor. Visit was brief but enjoyable, at least more so than some other locations I’ve been to. Thanks! Although the item is highly sought after and was insanely limited in stock, I managed to snag one and the order went through very quick with no problems.

Fantastic experience: The guy was very friendly, he went and checked to see if he had any figurines in the back room because I couldn’t locate the ones that I needed on the floor. Unfortunately they didn’t have them, but he showed me where there would be some socks with the characters on them.

Fantastic experience: My favourite location. Staff are super friendly and helpful.

Negative experience: Bad customer service.

Fantastic experience: Best service I've seen!

Negative experience: Waste of time. 1 employe. Never have anything my daughter needs. Never go here again

Negative experience: Charged me for am order. Canceled my order and kept my money. Had to get a bank dispute going for stealing my money. N9body at the stores cate amd just tell me to call the 1800 number that never answers

Negative experience: I had the worst customer service experience here . Would not recommend this one .

Negative experience: Online says open at 11 but wasn't open either management needs to change the online and sign at store or change the staff.

Negative experience: So the GameStop in Broodway town center in Colorado springs just told me even though they sold me a game that didn't work would cost me more to replace because they would have to ship me a new one. Umm I don't think so. And this was management. I'm done with GameStop. They literally just stole my money. If I could give no stars I would.

Fantastic experience: Jordan was great and got me exactly what I wanted and needed. Will come here for all future GameStop purchases

Negative experience: They don't accept online returns. The online return packing slip told me to take the slip and the item to the store to return it. The store says they don't accept returns on items sold online.

Negative experience: Worst place ever do not give them your money. Do not buy gaming systems from them they sell broken systems and remotes. They are a bunch of scammers.

Fantastic experience: Friendly service. Staff were super helpful and kids love coming here.

Fantastic experience: Great customer service

Fantastic experience: This GameStop location is a great one, great variety of products and great attendants. Guaranteed products and extra protection with extended warranty protection available so you are always protected. For long standing gamers or newbies this is the place to visit. Word.

Positive experience: The manager was very helpful. Bought an Xbox 1 for our grandson. We bought the extra warranty for the Xbox. We were never told that the warranty has to be in the email(which I never received). Why can’t you accept the paper receipt which has all the information in it for the warranty.

Positive experience: Very helpful

Fantastic experience: Chad and Jordan are the bees knees!! Love this place. Give them a raise and a promotion!

Negative experience: This particular GameStop and their current employees have lousy customer service skills, they all need to be properly trained in customer service. Avoid this location, full of low wage haters! But with unemployment running rampant, I guess they hire whatever they can get! I highly doubt they'll get any good help, what can you expect when they pay their employees $12 an hour!

Fantastic experience: The dude that helped us tonight was phenomenal. The product I wanted for black Friday was still in stock as well as another I was looking for. So much trouble with the website but not in store. Thanks bro!!

Fantastic experience: Clean inside and staff was helpful with my trade-in. I hope GameStop keeps improving.

Fantastic experience: GameStop price matches other retailers and their website!

Negative experience: Worst customer service of any GameStop I've ever been to. The lady (presumably the manager?) spent more time chewing out her employee than actually helping anyone.

Fantastic experience: Went for the Madden launch. Speedy process and good conversation.

Fantastic experience: Always coming here and Chad is by far their absolute best worker in there, always ensuring I get what I need 5o fuel my nerd habits and always ensuring I know what's up with the latest deals, and always greets me with a smile. Makes my gaming shopping go so much easier and smoother with such a trustable employee.

Fantastic experience: Went in to buy a Oculus quest 2. The staff was wonderful and knowledgeable.

Positive experience: Not as nice a selection as i had figured, but it is a small store.

Fantastic experience: Great place friendly people

Negative experience: 1. Pre-order delayed 2. Pre-order available 3. Items not at store 4. Items arrived [again] 5. Only 1 item at store 6. Items were actually at store 7. My items were sold 8. Told i can wait or get credit Yeah that's how my experience went. What are you guys even doing?

Fantastic experience: I always get service here. And yes it's a teenager mentality, but that's what I want when I need someone to talk games with. I'm in my 40's, gaming a long time. I need younglings to help me lol

Fantastic experience: Best experience at a gamestop I've ever had. Manager was amazing!!!

Fantastic experience: Great gamestop store. Good staff

Negative experience: I tried to sell my 3ds but they wouldn't take it because they said they couldn't read the cereal numbers but the guy at the pawnshop could and they gave me 40 for it. So why did your employees lie

Fantastic experience: Vanessa helped me yesterday with several concerns and was so great! She helped me with an online order that I was struggling to resolve with Game Stop’s online customer service and walked me through all the choices I had for accessories with my new console. She is very knowledgeable and friendly and I had a great experience!

Fantastic experience: Vanessa, is the most helpful and knowledgeable employee I've ever had an experience with. She's great cant wait to came back.

Positive experience: Sorry but not a great selection and kinda expensive

Fantastic experience: The attendant was very helpful and alerted me to a couple of convenient Black Friday deals, overall just a good experience.

Negative experience: Trash customer service

Positive experience: I find this gamestop to have excellent service in comparison to others. Erin helps me just about everytime I go in and gamestop couldn't ask for a better representative. Not a fan of the pretentious gamer attitude at the citadel mall location after going here so many times. My only beef with the store is that it could use more merchandise. Game stock is fine, but it seems like less in collectibles than other locations.

Fantastic experience: ERIN is really knowledgable and quite the sales lady. She helped me buy a Switch and gave me good information. This is a good store and will be coming back

Fantastic experience: Great customer service good location big selection of games

Fantastic experience: Friendly people

Positive experience: Fun and inviting staff with a comfortable shopping atmosphere.

Fantastic experience: Great game selection! Outstanding customer service!!!!!

Fantastic experience: The products are the best and closest to me and the prices are good!

Negative experience: The guy at the counter was super rude and told my 2 year old daughter that even though she had money that she wasn't a paying customer.

Negative experience: More expensive than other stores in the area, the one by Platte and Chelton is definitely worth the drive.

Negative experience: Poor Customer service , run by teenager mentality customer service. Will call you dude instead of sir

Fantastic experience: Nice people

Negative experience: I know they need to up sell but adding a warranty on my game purchase without asking me and I catch you is not a great first impression

Fantastic experience: Better service and prices than Wal-Mart. This will be my game shop from now on.