GameStop

Negative experience: Terrible experience all around . In March when I went in I wasn’t greeted or helped for some time . However when I was the guy helping finally was informative on my Xbox purchase I also purchased a 50$ gift card that I accidentally left there. I live in Pueblo . This store only left 1 vm I discovered weeks later in my inbox . They said they threw the gift card away and gave me a 1800 number to call saying it will show and prove my last purchase and they can refund it . That’s a lie . So basically I was robbed 50$ from this store. I will never return . Pure lazy recovery on customer support.

Fantastic experience: I'm not a gamer, but my nephew is, and when his birthday rolled around, all he wanted was video games and gear. I had no idea where to go, and then I found GameStop. The guys at this store were so helpful, and patient with me when I got the name of the game wrong and couldn't figure out what I was looking for. I especially want to thank Aaron. He was very kind, helpful, funny, and made me feel like less of an idiot for not knowing what games my nephew wanted. Thanks, Aaron! Your recommendations were a hit!

Fantastic experience: Nolan is awesome. We talked about video game collecting. He made the trade in process smooth and easy.

Negative experience: It's 5:50 pm on a Tuesday and they are closed, but their website says open until 9 pm. What the hell is up with that?

Negative experience: Some people are cool but lady with the worst attitude and doesn't care to do her job, while being disrespectful. Please get a new job . Will walk out every time I see her

Negative experience: Ppl here are pretty cool good ppl but the prices literally be worse than other gamestops. I don't even understand how or why but they are switch OLED there is 321 online at GameStop website is cheaper I seen games at other locations that are cheaper same ones too. Used products are as much as brand new ones and man let me tell you they are USED.

Fantastic experience: This is the only GameStop in Colorado springs we go to. The staff is amazing and chats with us every time we go in. Their stock is always rotating, so there is always new stuff to look at when we go in. I just wish y'all got more Shuckle cards in. Y'all never have any lol.

Negative experience: Went in to look for some games, and wasn’t greeted. The cashier just looked at us, and kept scrolling on her phone. A simple “hello” or “welcome in” isn’t too much to ask for.

Fantastic experience: Update the new store manager did make this right! I specifically called and told Vanessa I was looking for assassin creed Valhalla for ps5 and asked how much it was. She said $12.99. And that she'd hold it for an hour. My husband gets there less than 10 minutes later and then suddenly the games $20.00. The dude said "sorry I gave you the ps4 price". So we drive there and wasted our time and gas with less than a hour before a birthday party and he wouldn't honor the price he quoted me!! I'm gonna file a corporate complaint. That's absolutely unprofessional and I don't care that he messed up I said very clearly ps5 and the girl told him ps5. You honor the price you gave even if it was incorrect that is YOUR mistake not mine!!! Get ready for a bbb complaint!

Fantastic experience: Friendly, helpful staff who didn't mind me chatting a bit

Negative experience: Went in to simply ask a question. Was ignored like I wasn't even there one of the employees even pulled their phone out and proceeded to start scrolling. Was the absolute rudest/worst experience I've had at ANY gamestop.

Fantastic experience: Helpful staff

Fantastic experience: Been going here for years and always enjoyed the help and assistance of the workers and will continue go there for all my gaming needs.

Positive experience: Nice inventory. Friendly staff and my go-to.

Fantastic experience: The man at the cash register was great and knowledgeable and didn't make fun of the old lady lol

Fantastic experience: Aaron and Krystal (spelling may be wrong) were great. Always helpful and kind.

Negative experience: Online says open til 9pm. Pulled up at 6:05 pm. Clerk at door said he's closed, and something about 6:30 but couldn't hear him. He wouldn't let us in. He was nice about it. Please change your online hours when someone makes a special trip to your store to be closing 3 hours ahead of time. Won't be returning.

Negative experience: This store doesn't match their own websites trade-in value, the lady told me their system is different from their own website. So for a Xbox series x with 3 controllers 4 games they only want to give me $100 for everything

Positive experience: High price hobby shop

Fantastic experience: A great place to get great deals and great games

Fantastic experience: They have new and used games and systems

Fantastic experience: Game stop is good for browsing disc games or controllers etc. We just bought a PS5 and they got remotes for only $50! Super cheap!

Fantastic experience: The best store ever

Fantastic experience: The go to game store for me. Close to home. Staff are amazing and straight forward. Always been treated right by them.

Negative experience: So much homeless people always around and drug deals are always being conducted in the parking lots of king supers as well as neighboring stores and restaurants in the area, police presence is desperately needed in this area as being public safety Should conduct safety in this area.

Negative experience: Poor customer service

Fantastic experience: I mean it's a GameStop it's always super cool going into one this GameStop is pretty organized, and the staff are polite I recommend going here.

Negative experience: The guy with the glasses be having a stank look n attitude never coming back

Negative experience: Went in to trade an older Xbox in for the series s. Walked in, said hello to the woman working behind the counter and what we were there for and she immediately started trying to talk us out of spending money there. Very off-putting personality on that one. Pretends to know all the technical specs on the series s (she was wrong about several things, specifically the processor, and I only knew bc I had just looked at them 20 minutes earlier), and then makes the comment “the series s is Microsoft trying to take advantage of poor people”. The interaction was awful, start to finish. She talked down to us the entire time, without EVER asking the purpose of the console to begin with. (Which if she had, she’d know that it’s more than enough for what we are using it for and I already have the series X). She just wanted to sound like she knew what she was talking about. I’ll be avoiding this GameStop as long as she’s an employee.

Positive experience: They sold us a video game for the brand new XBOX One X Series.

Fantastic experience: I went to Game Stop to buy a PS4 controller and they had 3 colors to choose from. I noticed they had PS5 gaming systems, as well. The transaction was completed in a matter of moments. Staff was friendly, knowledgeable, and helpful. Strongly recommend.

Positive experience: Nothing really to say, it’s a game store. Looking for games for my son. They actually didn’t have any of the games we were looking for. Ended up purchasing them all online. However, I did go to another game stop on powers and Palmer which purchased a controller for my son. He loves and enjoys it. Here’s a pic of it after using it for a month. Wireless charging switch controller works very well. Chargers well and last very long as well. I’d highly recommend this controller for anyone.

Fantastic experience: I enjoy going to game stop on the games and other products

Fantastic experience: Helpful staff and great prices!

Fantastic experience: The gentleman and lady that were working the day I came in were super friendly and very helpful! Unlike the Now closed lajunta store! Thank you for your team of helpful and friendly staff! Keep up the good work!

Fantastic experience: I been shopping here for 3 years now and I enjoy it I got my ps4 pro here and my switch and my xbox series s never have any problems at this location.

Fantastic experience: Was looking for ps4 and they had several I was very pleased.

Positive experience: Employees really go all out to help you only downfall now is online orders have to be more than 50 dollars for free shipping used to be 35

Negative experience: The worker with the glasses,left arm tattoo,short hair needs to learn respect I asked multiple questions and he either rolled his eyes and completely Ignored me my kiddos and I just walked out how rude will not be back to this one.

Negative experience: I made a return and the cashier tried to explain how receipts work. She called me sweetheart when I can in the store. That's a no. Be professional.

Positive experience: GameStop if you been in one you’ve been in them all wrong, though there are larger and better stocked stores, this is my third favorite in the entire state they have the best staff friendly helpful engaging entertaining, they make every experience worthwhile

Positive experience: Limited game for different systems

Negative experience: DO NOT BUY CONTROLLERS FROM THIS STORE. MY PS4 CONTROLLER LEFT JOYSTICK DOESNT WORK. I BOUGHT THE CONTROLLER A COUPLE MONTHS AGO. OF COURSE I DIDN'T KEEP THE RECIPT BC I MADE THE MISTAKE OF TRUSTING MY LOCAL GAMESTOP AND NOW NO EXCHANGE OR REFUN!!! NOW IM OUT 70$ AND NO NEW CONTROLLER FOR ME!!!! SO I REPEAT DO NOT BUY GAME CONTROLLERS FROM THIS GAMESTOP!!

Fantastic experience: Impressive, intelligently curated merch at this location. I have been to tons of gamestops, this one stands out. The collectible selection is awesome.

Positive experience: In store experience was wonderful. Erik was helpful and efficient.

Fantastic experience: Jaden has been an absolute blessing every time i go to the store. He goes above and beyond to help me find the items I need and pre order the items I want! Extremely helpful, courteous, respectful, and dedicated. True management characteristics!

Fantastic experience: Super nice and patient clerks. One of my grandsons favorite places to spend my money.

Negative experience: I'm disappointed in this place I should've got the dude's name but when I tried to sell this location my galaxy active watch. I feel like he didn't even try to see if he could take it. I went here yesterday Monday evening around 3-4 March 29'th and he was the only employee it seemed like in the store. But I went to citadel mall location to and they kindly took their time to help me.

Positive experience: No Nintendo switches in stock

Fantastic experience: Best gamestop in the springs. Friendly and efficient. Thanks for the great service!!

Negative experience: The lady working yesterday had the worst customer service I’ve ever experienced. I was there to make a purchase and the only reason I didn’t was because of her. Wish I knew her name, but unfortunately didn’t see a tag

Fantastic experience: Thank you for the help with the customer service on getting my son's Switch replaced.

Positive experience: Good store and staff

Negative experience: Called in advance, the guy hung up on me.

Negative experience: I went in this morning to see if they had any Pokémon Celebrations products (10/22). After standing in line, a lady cut in front of me with her coughing kids (no mask btw) to buy a couple controllers. I didn't mind, I'd rather the lady buy her kids her stuff and get out ASAP anyways. As I was standing there, I saw another employee leaving with a box of merchandise which I could only assume to be the highly sought after Pokémon Celebrations items. It just looked too shady to be a coincidence. Then I get to the front, and of course he said they had 0 Celebrations product. So I figured I could at least get a couple "Shiny Zacian" codes for my kids Pokémon games. They brown haired short guy at the counter only gave me 1 and said I'd have to go to another store to get more. This is ridiculous, because I did just that and the other stores employees said that that's strange, because there should be a problem getting at least 2 from the same store. Just stay clear of this location.. There are several other stores with more respectful employees than this place.

Positive experience: Overpriced, but it's GameStop

Negative experience: You can’t buy games only if you are 17

Fantastic experience: I loved the how the employees acted and I found a game I have been looking for forever

Fantastic experience: GameStop price matches their website and other retailers now!

Negative experience: Usually when I come to this place the guys workin there are super chill and friendly and helpful. This last time though there was this new girl there who was a little uptight and killed my vibe. Disappointing

Fantastic experience: The clean, newly renovated interior made me feel like I was in a Verizon store filled with games. Bought 3 games online for 10% down (2 digital, 1 pre-owned), and picked up in store the next day even though it was ready within hours. Store Manager Kyle is fun to talk to, well-informed, and clearly excited to be working here. Such a positive experience from A to Z! Better than Walmart & Target for sure

Negative experience: Me and my son came in to see if the cable we had bought would be ok for our x box. The man basically said that they cannot tell us anything to Google it. Least helpfully people I ever met.

Fantastic experience: Staff is always nice and helpful. Love this store

Fantastic experience: Answered all my questions. Totally took care of me and my son. Thank you

Fantastic experience: I went in to get a headset, which I bought but what was even more compelling was the awesome conversation about LOU2 I had with Kyle. Kyle is very articulate and quite knowledgeable, a definite asset to GameStop. I will return very soon to spend more money thanks to Kyle. GG dude

Positive experience: Not bad

Positive experience: Friendly helpful staff.

Fantastic experience: Absolutely love this game stop location have been a loyal customer for a few years now and i feel very happy when I enter this store.

Negative experience: Caucasian and tall employee with glasses intentionally misinformed me about trading in Xbox gear so he could have a more beneficial result.

Fantastic experience: Get most from here..they rarely surprise me to not have my item( s)!

Fantastic experience: Good dudes!

Negative experience: 4/4 items I picked out were sold out. Why display things you can't sell me. Broke the kiddos heart

Positive experience: Good service

Fantastic experience: This is a great location. All the employees are super helpful, especially my man Kyle! I was lucky enough to get a PS5 from them and they handled the next gen craziness very well. 10 out of 10, would shop again.

Fantastic experience: What i went in for was sold out already, but the guys on shift tonight were quick to name other locations to find what I needed!

Negative experience: So the other day i went in to trade in my ps4 remote for some cash everybody is hurting now a days and even though I know there gonna sell it for way more they offered me .16cents for a quality remote isn't that crazy???

Fantastic experience: Great customer service honest and loyal to pro members

Fantastic experience: A bit small kyle is great always makes it a great experience customer service is good...cleaner than most game stops

Negative experience: Worst store in Colorado springs hands down!!! Store manager is an absolute joke and argues with you when its THEIR FAULT. Every time I come in here he talks down to people and has the worst attitude out of any store managers in the springs. Really hope Rene does something about how horrible of a show he runs as more than 8 people were in there as he wants to focus being rude to me about something that's the companies fault. Wont be returning here and prefer the powers store with a store manager who knows what hes doing and not treating customers like an inconvenience.

Fantastic experience: Busy place , nice staff and good food.

Fantastic experience: Great employees and service, 9/10 times I find what I want

Negative experience: Went in to purchase a $45 used Xbox One controller, specifically asked for one with a headphone jack. After coming home i realized there was no jack, called and asked for an exchange and was told my name wasn't in the system. Having somebody with me for proof of my name and number being given it wasn't put in. Avoid this place at all costs. Do not trust them to do the right thing of giving you what you paid for. Out $50 in total and a controller I cant use with my Turtle Beach headphones.

Fantastic experience: Great place to get games and stuff

Fantastic experience: Awesome place very friendly

Negative experience: The store smells like farts, rotten eggs or methane gas.

Negative experience: It's GameStop in the new year and getting more and more expensive. A gift bag for 4 dollars plus tax. Not even a GameStop gift bag. Unfortunate that they are going the way of the do-do. And it's all their fault.

Fantastic experience: I love then they told me what game was about and i got a discount

Fantastic experience: Excellent service and great advice!

Positive experience: Good prices for used games but they didn't have games that there app said would be at the store. Was a little disappointed when checking out when one of games I wanted found on the shelf was no where to be found outside that good experience

Positive experience: Nice little spot.

Positive experience: Didn't have anything we went for and then couldn't order it online to send to the house

Fantastic experience: Good place to be

Positive experience: Good service with knowledgable staff just didnt explain how the online game informer works

Fantastic experience: My new home store. I used to go to the Platte store but since moving down south this is my store. I love the manager Shawn he was from the Platte store too. Always love getting game recommendations and I never feel pressured to buy.

Fantastic experience: Awesome place to get video games

Positive experience: Store is clean. But it does have a weird smell when you first walk in. But the employees are nice and quick to make sure you are taken care of.

Negative experience: Went in to trade a few games to see new empty shelving units and various products laying all across the floor making it difficult to walk around the store without breaking something. Upon reaching the counter the only customer in the storensaid she had been waiting for an employee. I slowly made my way to the back of the store to find an employee sitting down in the back with the door open on her phone saying that she is on her lunch break. I asked if there was another employee only to be told somewhere in the back as she never got off of her phone. She said she would help me once she was done with lunch. I will never return to this location again, horrible customer service and a store completely in shambles.

Fantastic experience: Fantastic! They handled the Borderlands launch professionally.

Fantastic experience: The clerk was extremely helpful. I will definitely be coming back.

Fantastic experience: The staff was really nice and for once the stereotype of trading games in wasn't true.