GameStop

Negative experience: Horrible service

Fantastic experience: awesome selection, friendly staff, shoutout to liz!

Fantastic experience: All this week, my son and I have been visiting the store for the great deals! ️ A special shout out to Jacob and his wonderful staff, they do such a great job of making us feel welcome and appreciated customers.

Fantastic experience: Wanted to give a shoutout to Kyle! He was super friendly and helpful. Traded in a console to upgrade and the process was smooth, informative, and efficient. Very good crew working here. I will definitely be coming back for my gaming needs.

Positive experience: Nice staff, no Pokemon ;(

Negative experience: Me and my mom was looking for Christmas gifts and we got to the store just as they were supposed to open at 10 AM and they didn't open on time. Didn't even look like anyone was in the store at all.

Fantastic experience: Jake was absolutely the man! Super knowledgeable and friendly, as is the rest of the store. Also very well stocked. Highly recommend and happy to be a rewards member because of this store.

Negative experience: Placed an order for pickup and they gave my order away to someone else, cancelled my order, and said I would have to reorder and pay full price for a new one. Mind you I had an Email saying my order was ready for pickup and did not fall outside or the 3 day period. They said there were supposed to be more in stock but they didn’t recieve the shipment , but how is that my fault? Yikes.

Negative experience: 3rd time we've been at this location over the last year, had an arm full of merchandise to purchase... 3-4 employees, including one who appeared to be a manager. Waited in line for over 12 minutes before putting our stuff down and leaving. Service doesn't appear to be a priority at this location, each of the last several times we've been here we've not purchased because the wait to check out became an extended preiod of time.

Fantastic experience: Great service and staff is always helpful

Fantastic experience: The opening release day manager here is awesome so proactive always has good energy

Negative experience: Usually I love Gamestop, but this one has caused me troubles as of late. I came in for their buy 2 get 1 free sale, picked 3 games out, and also got 3 shirts. The guy Jakub tried to add warranties without me asking to all my games which would've cost me $20 if I'd not caught it. On the way home, I noticed there was still a security tag on one of my shirts, so I had to turn around. When I went back, I found 3 more games and when finished I checked my receipt and saw I was charged $8 more than what should've been. The game was supposed to be $27.99 per the tag, and I was charged $34.99 for the item. When i addressed it with the employee, he said, "that sucks, it's not that much more though". When I explained that it was the moral and it is illegal to do that in the state of Colorado, they said they don't care. I asked for the manager, and he said "I had 90 price changes I needed to make, how was I supposed to know you'd pick that one?" Like it was my fault that I shopped there. I have shopped with Gamestop since I've been a kid and I've never been treated so poorly. I will be contacting the better business bureau.

Fantastic experience: Favorite location locally, staff here is great!

Fantastic experience: Good experience. Jake, the manager, is on top of stuff and really good at what he does!

Negative experience: O my god has GameStop went down hill and bent the knee to useless junk... Just went there today after not going for like a year. 95% of the store is more puzzles, useless crap, and more useless crap... I used to be able to go there going "ok let's see where's the PlayStation wall" but today it was ".... Where's any games at???" It's bad when a VIDEO GAME store is only like 5% video games.. not to mention when I got in line to ask if they had a copy of a new game. There was two people working there and only 1 was really working the computer's. It wasn't until like 30mins in line did a new employee come in for there shift then 7 mins after did I get helped. Had to of been my worst experience there ever.

Negative experience: Online order of two items and they couldn’t do it within 5 hours Won’t be back

Fantastic experience: GameStop had some very interesting things! One thing I wish they had more of is Minecraft apparel, since Minecraft is such a popular video game. Other recommendations are more posters, metal prints, acrylic images, sun protection clothing, etc.. Other than that, I loved the store and what it had to offer!

Fantastic experience: Jake is a boss. Extremely helpful, knowledgeable, and caring. Managed a full store while assisting me with a return. He was able to flow between other customers and assisting me with the purchase of a new system after my return. Unfortunately the system was not available at his location but he pointed me in the right direction. Absolutely my new store.

Fantastic experience: Nice people

Fantastic experience: Great selection, had product in stock.

Positive experience: Walked in and met with Bryce, he was very informative and down to earth! He didn't sugarcoat anything and provided AMAZING service. Shoutout to him!!! Definitely deserves a raise.

Negative experience: Sign say until 8PM. It’s 6:54PM. Doors locked. No one there.

Positive experience: Pushy employees trying to upsell pro memberships

Negative experience: Came in looking for gifts for my son. My girlfriend and I were the only people in the store and were asking about Pokémon cards and a recent release booster was available. Greg told us he would hold it for us and that there was no rush. Since we were the only people in the shop we said we would look around for a minute for other gift ideas, I asked about it being a hot item and checking out now, to which he said that wouldn’t be necessary. Within a five minute look around he quietly sold the last two booster packs; then tried to gaslight us and saying “you were told that they could not be held and to check out now” to which we then left frustrated and confused by this employee telling us one thing and then saying another, effectively ruining whatever plans we had to buying that gift at that moment and lying about his own words to hide whatever discrepancy he was exuding. A sarcastic thanks to you, Greg, super great of you to not only screw us over, but to lie and not own your own actions.

Negative experience: Horrible service. Stood in line to buy an Xbox just to have the employee allow someone to cut in front of us and get the last one. Done with gamestop.

Fantastic experience: I recently had my home broken into and my entire Collection was stolen. It broke my heart because I have spent years collecting my favorite thing, just to have it ripped away in an afternoon. I collect my Pokemon Cards to remind me of my childhood and that even as I get older, I can still be a kid sometimes. I don’t scalp them, I don’t sell them, I keep them and whenever I feel overwhelmed, I pull them out and then look through them like a picture book. I may be 30 now, but it’s the small things that make a difference. When I came in searching for some to rebuild, I was sad when I just saw some 2021-2022 cards to buy singularly. Then all of a sudden, BOOM, they brought me out some boosters and stuff and I had to hold it together. It may not replace all of my cards I had, but it was for sure a start! And I got some goodies too! Thank you for helping a guy get back some of what he lost by the greed of others. It means more than you know.

Negative experience: You would think if you are listed as the only GameStop “retro” within a 30 mile search on their website the employees would have been given an ounce of training on it. The employee was friendly and tried their hardest but when I bring up a GameCube case from the retro section and the employee is looking through a drawer and pulling out gameboy advance games, and thinking it will be one of them there is a lack of training. This GameStop should stick to pop dolls and new gen consoles.

Fantastic experience: I want to give a special thanks to Bryce and staff very friendly. Very customer service focused thank you.

Negative experience: Im only giving this a two star just to say that there's a staff member with a major attitude problem. Everyone else is extremely nice and helps.

Positive experience: Really terrible experience. Employee was ignorant too. Walked in for a used PlayStation controller. All of the same controllers had all different prices. Tried handing over one that was more expensive so I asked for the one for $54.99 instead of $59.99 I saw behind the counter. Well it rang up $59.99. Asked about military discount, he rang that up which SOMEHOW made it MORE expensive. He just said I’ll just ring it up again. Still rang up $59.99. Expressed concerns about price and the employee just kept saying “I don’t know” and I asked what he meant? He just kept saying “I don’t know what you want me to tell you”. I said again, please just match the sticker price and he very rudely responded “I’m new idk how to do that I don’t know what you want me to tell you”. Opened the controller and it’s CRUSTY. Not cleaned at all. Returning controller another day when hopefully another employee is working. EDIT: Changed from 1 to 3 stars. I returned the next day and the manager Bryce made things right. Apologized and did acknowledge all the things that went wrong and agreed the controller was pretty gross.

Fantastic experience: Just don't buy the used consoles.

Negative experience: Who really ever has a good experience here ‍♂️ overpriced and very limited selections.

Negative experience: I’ve been here twice with my gamer son. Why would anybody pay more for a used game than new? This is the second time I’ve been here where used games were priced higher than new prices online. What a disgrace? Why does anybody shop here?

Negative experience: I don’t know how this store is still up and running with the inneficiency of the people working there. GameStop needs to look into this store, or else they are on their way to be the next circuit city.

Negative experience: Don’t usually do reviews but, today went in today to buy some stuff for a game. Asked a question and was treated like we were dumb, and that our question was stupid. Usually have no problems here but today Kyle decided to just have an attitude for no reason. Regardless of ur feelings about people u shouldn’t be rude to people when they ask a question. That’s not how u conduct a business . And remember you get what u put out into the air.

Fantastic experience: Kyle at this GameStop made my day simple. I am new to gaming and he guided me through finding the right system for me without wasting money or time. I highly recommend going to see Kyle at GameStop on academy in Colorado Springs.

Fantastic experience: Made sure they had eyes on the game I was looking for and saved it for me. Explained how they hold things from Sunday to Sunday so I knew how long it would be there waiting for me.

Fantastic experience: I've always had a good experience here. I even ordered pick-up from the wrong GameStop store and they helped me get everything sorted out so I didn't have to make a separate trip.

Negative experience: Terrible lying workers, called on a Sunday to hold a game and was lied to about it being held and the hours so then I had to ask for it to be held the next day and then drove across town after work just for them to lie and tell me they sold the game to someone with an online order when clearly that was also a lie because I wasn’t able to order it online the day before because it was sold out online with no options to pick up and that’s the reason I asked for them to hold it in the first place

Negative experience: They won't honor my warranty that I paid for for my ps5. Absolutely unacceptable

Negative experience: Guy working was super rude(Kyle). Acted like I asked stupid questions. Ignored me. This is probably why I never go here unless I have to. I’ll go to a different location.

Fantastic experience: Good buy on my console.

Fantastic experience: have a good selection of current and last generation games and systems, used and new. plus much more that would to the ambiance of your game room

Fantastic experience: Bailey and Mikey are great.

Fantastic experience: Kyle is the Man. Even though I stopped by about 20 minutes til closing, Kyle was super friendly and helpful. Helped me find Ratchet & Clank but also chatted with me about other good games that are new, coming out soon and some I wasn't familiar with. Super awesome dude that reinforces why I by games in-person rather than online

Fantastic experience: Very nice staff and very informative

Positive experience: Line wait time is usually long but have come to expect that with GameStop. This location in particular is worse than others in the area.

Fantastic experience: THIS GAMESTOP IS GREAT. THEY ARE BERY HELPFUL. THA K YOU FOR BEING GREAT!

Positive experience: It's a place to buy video games and toys. What more could you really ask for?

Fantastic experience: Amazing experience, the guy working was fantastic! Tanner was so helpful and kind, prices are very reasonable too! I'll definitely be going back for the excellent customer service

Positive experience: nice games and a lot of inventory

Fantastic experience: Great deals and wide selection they even had a PS5 bundle

Negative experience: Wanted to buy a Ps4. We never got spoken. The girl working was pre occupied with some guys personal story to the point where we left the store along with our money and she never even cared.

Fantastic experience: Employees are helpful and knowledgeable. Bailee in particular is a rockstar!

Positive experience: Super nice employees and knowledgeable

Fantastic experience: Been going here about 10 years now, and have some great things to say about it. Their inventory of goods has always been great, a wide variety of games and a big selection. The employees have always been very kind and helpful, especially the female employees. I have spoken to the manager too, and he seems like a very knowledgeable and helpful man. Definitely one of the best GameStops in Colorado.

Positive experience: Good staff, friendly, and helpful. Love the store

Positive experience: Great staff here, and don't get me wrong, I love gamestop, but can we shake things up merchandising wise? I've been going to the same 5 gamestops in town since I was a kid and I think they've changed the store around like 0 times basically. Shake it up with some of that Wallstreet bets money we gave you guys.

Negative experience: They are still limiting customers in their store for "social distancing" and making others wait outside. Only place in town that l have seen that are still doing this. Don't waste your time. Go to a smaller used video game store instead.

Fantastic experience: Always my favorite stop after work!. Great people and always stop by to get PS4 games that are fairly cheap! 10/10 would go back everyday!!

Positive experience: Sales team was really knowledgeable here. I almost bought a Darth Vader helmet, because it's actually awesome and "functional"... Clean store too, didn't smell like sweaty gamer kids. Lol!

Fantastic experience: Allen the associate on north academy near chapel hills Mall was a glee word that bill and Ted would say in time of happiness.... excellent

Negative experience: Do not buy a pro membership if you are hoping to get early access to consoles. It is all trickery!

Positive experience: The staff is very nice. Really good selection of games. Become a pro member and get extra discounts

Fantastic experience: JIM is the man. Was looking for a good headset & he spoke on personal experience. Got myself the headset he referred & fell in love!

Fantastic experience: They passed the vibe check

Positive experience: Nice place, would come again for more merch and such. 8/10.

Fantastic experience: The haircut was great thanks

Fantastic experience: Great people and very clean and tidy.

Fantastic experience: The manager here at this location is awesome great personality and awesome customer service!!! Need more like him in NYC locations

Fantastic experience: Staff were knowledgeable and helpful when I had questions about a console purchase! I did not feel rushed into making a buy, and they were happy to answer all my questions. I've enjoyed return visits as well!

Fantastic experience: Staff was very knowledgeable and helpful with regard to a warranty.

Fantastic experience: They didn't have what I was looking for but Haley (sorry if I misspelled it) didn't let that stop from her from checking places I didn't even think. Thank you so much for bringing customer service back, I would drive across town just to put sales at that store, she is awesome!!!

Positive experience: Clean, well stocked, and friendly staff

Fantastic experience: Every time I go in the staff is diligently working to help everyone and the store is all around very organized and cleanly! Bayleigh is always the sweetest in there and helps with anything you could possibly need. So ignore those 1 star reviewers that spew their nonsense and lies when they are clearly trying to use it to get what they want. Keep up the great work guys! :)

Positive experience: Friendly service, but the game we wanted they didn't have in stocks even though it was on display. They didn't have much to choose from.

Fantastic experience: Bayleigh has always been on point and knowledgeable about products and services in the store. Would shop there anytime.

Fantastic experience: This store and all of its employees are so friendly and professional.

Fantastic experience: Bayleigh is always so helpful and friendly. Love when I visit and she is working.

Fantastic experience: Fantastic staff! Very helpful and professional! I will always shop here for games.

Negative experience: The store manager named Bailey is unprofessional and clueless about every product that they sale and needs to be fired immediately this is the second time she sold a product that was not compatible with the system that one didn’t show up after it was paid for or damaged the system that I bought I do not recommend anyone buy items from her or this store on North Academy until she’s fired

Fantastic experience: Best place for games and funkos...

Fantastic experience: Wasny bad and it was easy to go in for terads and preorder

Negative experience: The girl working Sunday the 22 of November rude! I literary received an email on a console the sale started today and she completely said she can’t sell it. I happened to receive this email 5 minutes before I walked in store so her say she was told she can’t was wrong. If “the big guys said you can’t sell” why did they push out an email. I called corporate line and they assured me I should be able to. Called another store and will picking it up. This has always been the location I’ve gone too. Never again. Get better customer service skills or don’t talk to people like they are a child. I questioned you yes because it clearly states the sale start date.

Fantastic experience: Awesome

Fantastic experience: I’ve came here for about 12 years now and they have always been awesome. Today, in my search for a ps5 pre-order (all of us know how that’s going), This GameStop was the only one to at least take down my number and keep me up to date on the next wave of orders. Super appreciate you guys, Allen was the guy who helped me. Thanks man, hope everyone who wants it gets their ps5!

Negative experience: The clerk was so rude. She put the wrong game in the wrong cover. We noticed this before we left the parking lot. When we came in to fix the problem, she was so rude to both of us. We tried to ignore her attitude three times but on the fourth time when she tossed the receipt at my husband, I told her she didn’t have to be so rude. Her manager came over and had to correct the situation and as he was, she was in the other register talking to a customer about us still being rude. The manager didn’t correct her behavior but to be fair I don’t think he heard her - I’m giving him excuses. Then the customer the clerk was speaking to decided to chime in and not we were being attacked by another woman and again the manager didn’t correct the issue. I’m sure this had nothing to do with the fact my husband was black and me Latina and they all were white - sarcasm. So again she put the wrong game in the case, she offered no apology but a lot of rude behavior and excuses and then continued to escalate the situation by getting other customers involved. This was in September 7, 2020 @ 15:25. By the way me and my husband are veterans and loyal customers- is this how you treat the people who have served this country at this location?

Fantastic experience: One of my go to GameStops, staff makes this store. Make sure to do the receipt surveys to give em props!

Positive experience: It's a Gamestop. Expect nothing more and nothing less.

Negative experience: I kept trying to call and the gentleman kept asking to put me on hold real quick so i said sure but instead of putting me on hold he just kept hanging up on me and then when i called back and tried to tell him about it he hung up again so not the best customer service

Fantastic experience: Staff VERY helpful

Positive experience: Good staff but can be busy. They know their stuff.

Positive experience: Prices are not great, even for pre-owned/used, and staff wasn't very helpful, but they have a very good selection and the staff was at least friendly

Fantastic experience: Great service everytime

Positive experience: Friendly folks. Just what you'd expect from a GameStop store...

Fantastic experience: Great place to get games. Not the cheapest way to get games at times, but it is nice to cruise the shelves and see games you might not of normally seen.

Fantastic experience: Employee's are very helpful and nice.

Negative experience: Good place if you don't mind paying top dollar for games. Bought a Nintendo switch game cost $70 (retail value)...my kid didn't really like the game so we brought it back in 1 week later to trade it in and they offered me $18!!! I said no to the offer and sold the game the same day for $50. There are several other places in town that are way more fair in negotiating prices!!

Fantastic experience: Caleb is awesome

Fantastic experience: These guys are always super friendly and helpful!