GameStop

Negative experience: TERRIBLE customer service and return policy. Can't wait til they all close, I regret ever trying to buy a game from them. I also heard the lady yell at a customer on the phone that there were people in the shop so it’s not her problem if she can’t answer the phone all the time. That’s literally your JOB.

Fantastic experience: Manager Katie saved the day! I had a problem, she listened and made me feel that it was of great importance to her. She helped me and ensured I’d continue being a customer. I really appreciate how professional you were Katie. You’re the right person for the management position you have. Thank you for caring about your customers and making things right. I sincerely appreciate it and will shop here again.

Negative experience: If I can leave zero stars I would. Called for 1 hr and still no one answers the phone. GameStop isn’t busy to the point you can’t answer a damn call

Negative experience: Feel scammed. I felt peer pressure to join the $25 membership. Then not a notification that the location was closing. I was recommended another location where the game prices are higher with less game choices. And new location is further miles away from me. I wish the prices were lower since game selection is small and the 4 games for $20 was hard to meet because most of the good games was over $20 a game. The 4 games had to be under $10 a game. Not selection was not possible to meet. I hope better and lower prices on the PlayStation 4 games.

Negative experience: Muriel is extremely rude and does not care for customer concerns, I will be contacting GameStops corporate office as well avoid this store at all costs

Negative experience: Severely overpriced with minimal selection.

Fantastic experience: The staff was informative and gave good suggestions. Was very informative and aware of who was walking in. Staff asked if they could help.

Fantastic experience: Love them that's my home away from home even second home love you'll never could get any better only in the store is where it's at the Love

Positive experience: One of the biggest gamestop in the area. They have a very large selection of collectibles. Outside could use a tad more lights at night for better visibility and safety.

Fantastic experience: Staff is the best. Most knowledgeable and most welcoming. When I walked in, I feel like "Norm", from "Cheers".

Fantastic experience: This is my favorite GameStop to shop at because the people working at the front desk are so friendly! Ricky is always eager to discuss retro games, and has helped me find titles that I've been hunting for a while. There are good deals frequently and a great selection of merchandise such as plushies, figurines, toys to life, teasing cards, and clothes.

Fantastic experience: Always a pleasure

Fantastic experience: Most of the staff is very knowledgeable and willing to assist you with whatever you are looking to get help with. The selection of anime figurines is def high end (High quality) and the sale shelves are always filled with some sort of great items. just an all around good location to visit/support.

Fantastic experience: it was fun that the travel of the GameStop

Negative experience: Service is always slow. Had my order delayed, so many pokemon card buyers could get their stuff quicker. Trade in for a console took 30 minutes. Staff is okay

Fantastic experience: Excelents people to attend very clear to the deals I love this site

Fantastic experience: Staff is amazing and super helpful!

Negative experience: To the short haired guy with glasses, working with the little asian boy Nov 24th @12:00pm. Name on recipe is RAMSSES!! Don't try to make somebody feel bad for not wanting to sign up for a 20$ a year membership. The back and forth at the register felt like harassment. No means no. And I just love how you pick and choose who you give your discount to and who you like at the store. I heard the whole conversation. Talking about you, don't want to get in trouble. Talking hella loud for everybody to hear! Will not be coming back to that store! I'm going to corporate next but nothing will probably happen.Because gamestops are closing down one by one. And last time, I was in the employee told me this one won't last very much longer because the one on calvine closed down

Fantastic experience: Super friendly and helpful

Fantastic experience: A place to trade games Buy new video game station Very friendly staff Have a question go ahead and ask they are there to help you however they can

Fantastic experience: Last minute on release date and pulled and SIR. Thank you game stop

Negative experience: Looks like we will be shopping online . So tired of GameStop issues. This time : Advertised price stuck on game was the “wrong price” and they said they can’t honor it when we went to check out. Not sure how a game can go from $27 to $41 overnight and and the store not honor the price they are advertising only the price in their computer Better yet : manager “Peter” store employees said they couldn’t call him because he doesn’t answer the phone. Looks like the problem starts there. Fyi: a store's obligation to honor marked prices in California: --- **California Price Accuracy Laws:** 1. **California Business and Professions Code § 12024.2**: This law requires that items be sold at the price advertised or displayed. If the marked price is lower than the scanned price at the register, the store must honor the lower price. 2. **California Business and Professions Code § 17500**: This law prohibits false advertising. If an item is marked with a lower price than what is scanned, failing to honor that price may be considered deceptive advertising. 3. **California Civil Code § 1770(a)(13)**: This section of the Civil Code prohibits businesses from making false or misleading statements about the price of goods or services.

Fantastic experience: Came here after going to target first to try to get a PS5 but low staffing led us to this GameStop and I’m so happy we did. The employee, his name is Ricky, was super knowledgeable, friendly and engaged in providing some phenomenal customer service with multiple customers in the store. Definitely will come back to get my gaming needs here.

Fantastic experience: Good service

Fantastic experience: I recently had an issue with an online order and visited my local GameStop store for assistance. Thankfully, I was fortunate enough to have Ricky on hand to help me navigate through the situation. Ricky's professionalism and dedication to customer satisfaction were evident from the moment I approached him. He listened attentively as I explained my predicament, showing genuine concern and understanding. What struck me most about Ricky was his dependability; he wasted no time in addressing my concerns and went above and beyond to ensure that each of my questions was answered thoroughly. Moreover, Ricky's courteous demeanor and respect for my time were truly commendable. Despite the busy atmosphere of the store, he remained focused on resolving my issue efficiently, all while making me feel valued as a customer. His willingness to assist me every step of the way left a lasting impression on me. I must also mention that the rest of the staff at this GameStop location were equally amazing. Their friendly and helpful attitude contributed to making my overall experience a positive one. It's evident that Ricky is not only a standout member of the team but also reflects the high standards of customer service upheld by the entire staff. In conclusion, I am incredibly grateful for Ricky's assistance in resolving my online order issue. His dependability, courtesy, and commitment to ensuring customer satisfaction were truly remarkable. I would highly recommend Ricky and the rest of the staff at this GameStop location to anyone in need of exceptional service.

Negative experience: I oder a ps4 online at this gamestop on florin rd. I had it for 2 months now, and the first month i had it, it start making loud Noise, and all of a sudden it’s start blinking red light and never turn back on.

Negative experience: I bought a brand new Xbox series s and it broke on me I had a 1-year warranty on it they gave me a pre-owned Xbox series s that had never been cleaned or fixed and the person who was helping me out told me that I couldn't get a new one and I had to just use this

Positive experience: Employee was very helpful

Negative experience: This is the second time this week i have came during business hours and they are close. So unprofessional.

Fantastic experience: Good deals

Fantastic experience: Friendly staff and easy to talk to.

Fantastic experience: Very polite employees. Good selection of video games and other stuff.

Fantastic experience: Been going here for years gotta say that they always got amazing people working and amazing service.

Negative experience: They have the wrong number listed on the GameStop website..it’s 5543 not 5546. Had to jump through hoops just to cancel an order.

Fantastic experience: Friendly knowledgeable staff, well stocked with all the latest, prices are reasonable. Very clean store. Parking is limited in the front, but only a short walk to abundant parking stalls and a Walmart within walking distance, along with Starbucks and sporting goods store.

Fantastic experience: Lots of deal new and used

Fantastic experience: Ricky the employee, was outstanding in assisting us with our products. Great job. Good prices.

Negative experience: Jacob at store sold product at higher price than listed on website. Tried calling the store twice to get it corrected, but the phone would just ring. I'm not happy about being overcharged.

Fantastic experience: Got the XBOX 4DIABLO BUNDLE late in the day on release and had no issues. Staff were great, and loved the purchase!

Fantastic experience: Have had good experiences shopping here

Positive experience: Cool group of workers. Always friendly, knowledgeable about what's going on the gaming world with news and future updates. Rated them because I noticed how other shops in the Sac area make it seem like they hate their job amd life. This shop may ne smacked dab in the ghetto but these are always chill and happy to help.

Fantastic experience: I like this location the staff is very friendly and helpful and take there time to get to know what there customers really looking for and always explain the options and differences in there products

Fantastic experience: Bought alot of stuff from the clearance section here. I always find what I need here for all my gaming systems. Polite service here.

Fantastic experience: Very friendly staff. My boys went to trade in their old games. Got some store credit towards new games. They love it.

Fantastic experience: Mostly have good staff

Fantastic experience: The workers was very nice. Am going keep coming back

Fantastic experience: Friendly and fast service

Fantastic experience: They take care of you

Fantastic experience: Really good store with nice selection of games and consoles. The staff were really helpful when there were setting up my pro membership.

Fantastic experience: Very friendly and help staff.. atleast the day and time I visited.

Fantastic experience: Staff were friendly, enjoyed my visit

Fantastic experience: Great staff very friendly and knowledgeable

Negative experience: Too rich for my food stamps

Fantastic experience: Awesome/ very friendly customer service

Negative experience: misinformation and terrible customer service

Fantastic experience: Great and helpful customer service on issue is it seems a bit cluttered

Fantastic experience: Best GameStop experience I ever had , best customer service . The force is strong with them

Negative experience: WAITED OUTSIDE FOR 20MINS FOR A 9PM EARLY RELEASE JUST FOR THEM TO NOT OPEN THE DOORS OR ANSWER THE PHONE DESPITE CUSTOMERS KNOCKING ON THE DOOR. REFUSED TO RE OPEN THE REGISTER TO GIVE OUT A GAME THAT WAS ALREADY PAID OFF AND STATED THE DIDN'T KNOW PEOPLE WERE OUTSIDE. POOR CUSTOMER SERVICE

Positive experience: They are helpful and lines move pretty fast.

Positive experience: Employees are very nice and helpful

Fantastic experience: I finally got my ps5

Fantastic experience: great selection staff is very friendly and helpful they really know their stuff

Fantastic experience: All game stop are pretty much the same but this one is more decorated and the people who work there they are really nice and helpful and you can find everything here.

Fantastic experience: Very clean, super friendly and helpful staff!!

Positive experience: Awesome customer service. Alway welcoming.

Negative experience: Poor customer service. Unfriendly staff. Would not recommend

Positive experience: Great place to pick up games they even have used games pretty cheap just as good as new

Positive experience: Great customer service and very helpful and knowledgeable.

Positive experience: Actual gaming units are now purchased on line only. You can buy all games you could have ever wanted right here.

Fantastic experience: Great Place to get games.

Positive experience: The staff are very helpful, even when they are looking stuff up for you. The store is nice and clean.

Fantastic experience: Greeted us when we walked in...and told us to have a great day as we left...great customer service!

Negative experience: Never want to help. Always argue

Fantastic experience: Great nd cool

Fantastic experience: Always got something cool some employees are more chill than others but all around nice

Fantastic experience: The employees at the Florin rd location are always so nice and very friendly. They're always more than happy to help you find what ever you need.

Fantastic experience: Although they didn't have the items we were interested in, they did advise us to go to 1 up retro game store in Sacramento. Thanks!

Positive experience: Very sad Xbox X systems are STILL only available online. With all the tech bots automatically buying before customers can click add to cart it's making it very hard for us to attain one. But we'll keep waiting...and may not buy till they are actually in store where bots don't have a play....may take a few years sadly :( unhappy customer

Negative experience: They didn't offer what we wanted. Online said they had PS4 in store went there and were out. Also everyone I talk to who has applied for a job there was never hired. Discrimination or really Gamer status?

Fantastic experience: Good it's alright not bad I like it somewhat

Positive experience: False pricing advertising

Positive experience: They have a nice selection and their displays are nicely put together, but I really dislike the way they sell new games. I can't get past the company labeling a game as "new" despite having already removed the cartridge, plastic shrink wrap, and/or original case (in the case of Switch games) entirely. I miss the old way of buying games at Gamestop where you gave the cashier an empty case of the game you wanted to purchase, and an employee would just pull out a fresh, still-in-the-plastic wrapped, copy of the game you just purchased. I recommend only shopping here for the merchandise and/or used games.

Fantastic experience: Fast not crowded. Not rushed. A+ team.

Fantastic experience: This site is very helpful everytime I go. The team is always helpful.

Fantastic experience: Their employee's are very helpful & friendly here!

Negative experience: That i couldnt get my money back when i returned the video game

Fantastic experience: One of the most gorgeous little people I've probably ever seen works here If you see this and you're single hmu of Fb✌

Fantastic experience: Great place and great people working there.

Positive experience: 5 for 20 funko pops. #blackpopsmatter

Fantastic experience: It's a great place to get different things your looking for be it a collectible or a new t-shirt or even a new game

Fantastic experience: Ingrid helped me out and was super nice! Great fun to talk to and hooked me up with some cool games for my switch~

Negative experience: Trash cashiers rude and argumentative

Positive experience: Its cool but they dnt keep old school games like 360 knit

Positive experience: Another video game really??? LoL

Positive experience: Staff nice and helpful

Negative experience: I came in there to pick up a game. On my way home I realized that Andrew (Black fat dude with glasses) from Gamestop has giving me the wrong game. I had to drive 15 minutes to the store and back. When I asked politely if he could do anything for me for the waste of gas and time he rudely laughed. Be careful purchasing games at this location it appears that even though the employees here how glasses they cannot read. DONT LET ANDREW HELP YOU he cannot read, he does not know what hes doing, he lets the cash register hit him when making a transaction

Fantastic experience: Very helpful Customer Service

Negative experience: Expensive & somehow convinced me 2 buy a membership i will probably never use... Nice guy. But damn I'll be in trouble if this is what i have to look forward too next time

Fantastic experience: I love games great staff easy parking.

Positive experience: Gave Eric a raise he help me saved a lot today. Excellent customer service. Thanks again Eric.