GameStop

Fantastic experience: Picked up a PlayStation Gift card. Good friendly customer service.

Negative experience: I dont know if its the store itself that made it so customers cant use the app or website to make store pickup orders, the app and website glitching or maybe something corporate did? But the app and website show the store has stock, but everytime you try to place an order for store pickup it suddenly says the store has nothing in stock no matter what you try to order it tries to send you to a different store or defaults your order to shipping. Whatever the problem is it needs to get fixed.

Negative experience: I love what little staff they have (they always seem to be completely understaffed at all times), and when they do open it's rarely on time.

Fantastic experience: Great customer service

Fantastic experience: ‍

Fantastic experience: Great location. Good selection of games and cards. Average pricing. Good membership program worth gettinf.

Fantastic experience: It has games, cards,and cool things. Nice big store. Clean. Not much else to say.

Negative experience: I recently visited the Arden location with the intention of purchasing an Xbox and several games. Unfortunately, my experience was very disappointing. Upon entering the store, I was neither greeted nor offered any assistance. The employee on duty appeared preoccupied, engaged in a personal conversation on their phone about a card game, and made no effort to acknowledge or assist me as a customer. This occurred around 4:30PM on 6/9/25. Due to the lack of professionalism and customer service, I chose to take my business elsewhere and completed my purchase at the Arden Fair location instead. It’s unfortunate that a significant sale was lost over something as simple as a greeting and basic attentiveness. I hope this feedback is taken seriously to ensure better customer service for future visitors.

Negative experience: 4/24/2025-Me and my family decided to have a last minute game night. As I rushed over to the store I made it just in time and was so excited. As I walked in employee "Salem" told a customer she could not buy his games because she closed in 9 mintues but that he could come back tomorrow morning. She seemed agitated that I had walked in before closing I asked for 3 games which were all conveniently not in stock. Elden ring for ps5, the last of us part 2 remastered for ps5, ghost of tsushima for ps5. I'll definitely not be returning to this store. Especially since there's nothing in stock even though the app says it's in stock Thanks for ruining our game night I'll definitely just go to the one at arden mall.

Fantastic experience: Baja has helped me with excellent. Customer service and is really knowledgeable about the games and is a good employee and and always greets the customer with a smile and is always willing to help to the best of his ability

Fantastic experience: Fun and professional

Fantastic experience: This place is amazing great selection and the staff is awesome.

Fantastic experience: Go to the one by BevMo. The one at the Mall sucks!!

Fantastic experience: Amazing

Fantastic experience: Great place good staff very professional

Negative experience: Honestly GameStop. You need to hire more people. Perhaps treat your employees better. Called them at 5:30pm on a Saturday. No answer. Figured they were busy, tried about 30 minutes later. Still no answer. So decided to stop by. By this time it was 6:15, they were CLOSED with a note. That read. Due to staffing shortages. We closed early. Seriously some BS. If your employees don’t want to work fire them. Then hired people who do want to work. Or perhaps you’d have people who want to work, if you treated your employees better. Either way. Unacceptable.

Negative experience: I was walking in at 2:10pm and as soon as I started looking at games the worker said were closing for 1 hr. Sent everyone out of the store no reason or explanation. Nothing on the window was posted about a break in the opening hours. I drove for 20 min just to be told to leave. If the store is going to be closed for 1hr a day or just random times it should be posted. Not able to review the store better because I didn’t get the chance to experience it

Fantastic experience: The place is always empty it seems so customer service is great

Negative experience: Sean was extremely impatient and rude did not appreciate the rush when closing so disrespectful

Fantastic experience: 10/10

Fantastic experience: I want to give a shout-out to store employee Alex! He was super kind and helpful, and helped my son find the exact Nintendo game he was looking for! We even picked up a super cute Squirtle plushie. This was our first time shopping here, and I would definitely recommend stopping by and taking a look around! :-)

Fantastic experience: I recently had the pleasure of visiting GameStop, and I must say, my experience was nothing short of exceptional, all thanks to Baja and Alex. These two individuals are the epitome of outstanding customer service and knowledge in their field. From the moment I walked in, I was greeted with warm smiles and genuine enthusiasm to assist me. Baja and Alex wasted no time in diving into my issue, demonstrating an impressive level of expertise and understanding. Their knowledge of the products and solutions available was truly remarkable, and they were able to swiftly resolve my concerns with ease. What truly set Baja and Alex apart was their dedication to ensuring I left the store satisfied. They patiently answered all my questions, providing thorough explanations and guidance every step of the way. Their professionalism and willingness to go above and beyond left a lasting impression on me. Thanks to Baja and Alex, what could have been a frustrating experience turned into a pleasant one. Their exceptional customer care not only resolved my issue but also instilled in me a sense of loyalty to this specific GameStop location. I have no doubt that I will be returning, knowing that I will receive top-notch assistance from Baja and Alex. In conclusion, I highly recommend Baja and Alex at this GameStop location to anyone seeking unparalleled customer service and expertise. They are a true asset to the team, and I am grateful for the outstanding experience they provided.

Negative experience: I arrived before closing time and they had the doors locked just looking not even trying to look at me, I had to call them For them To say they are closed during open hours

Fantastic experience: Just bought a new slim PS5 disc version and some games. With their $25 discount and the member rewards I think it was the best price and no shipping wait. Plus I now have another $15 in rewards points. The store is a mile away (Arden and Watt, Sacramento) and has nice and informative employees... I always bug them about getting me some One Piece TNG cards and they help locate them in town. I have been happy with them. I did buy the warranty.

Fantastic experience: Good customer service

Fantastic experience: I got the 256 Micro sd card for my Nintendo and it has saved my storage

Fantastic experience: Very helpful for Christmas

Negative experience: Kate sounds like she hates her life and it really comes through her voice on the phone. Maybe Kate should rethink her life choices and find something she enjoys more, because clearly GameStop is doing it for her.

Fantastic experience:

Negative experience: Worst customer service ever don't even bother with this location they never answer the phone don't go to this location this place is a joke save ur money

Negative experience: Don't pre-order. I paid full price for two copies of a game. I wasn't told about a "finalized" process even though I paid full price. I arrive, I get in line, and then when it's time to finalize, I'm given a receipt for 50% of my purchase. I can see that the cashier was nervous, so I'm not upset with him. It is this process. I paid full price for two games, and nothing in the system flagged the cashier. The system needs simplification. Also, they ran out of pre-order bonuses. I've never pre-ordered a game before, and this has definitely turned me off from ever doing it again with GameStop. Extra star for the cashier doing his best with poor programming.

Fantastic experience: Thank you Trinh

Fantastic experience: Great customer service.

Fantastic experience: Knowledgeable friendly Clerks, clean professional atmosphere, no complaints

Fantastic experience: Excellent service

Positive experience: GameStop in general has been bad lately. It's mostly just a merchandise store now. They need to figure out a way to have more used games that was the only reason I came to GameStop when I was younger. There always seems to be only one staff member at all times, there should at least be two.

Fantastic experience: Game stop real deal a bit expensive however the subscription offer are worth the saving. To to knowledgeable about super hero unlike my son his a crazy fetish for Pokémon and and future discoveries. The customer service was great I had serval questions pertaining to Pokémon and kid friendly games they were patient and explained with safe recommendations. Christmas my son loved all the recommended choices. Thanks game stop for a A1 shopping experience. I recommend the Arden way store for great service

Fantastic experience: Employees are very polite and helpful

Positive experience: You might not receive the best customer service at this location but you will get what you pay for

Positive experience: Under staffed. Stock is minimal. Covid was not nice to this store

Fantastic experience: Love how many games has the the I love it

Positive experience: The controllers are over priced compared to other gamestops

Negative experience: Stop! Its a trap! Every parent's nightmare and every gamer's dream. Guess which one I am. Yep, I cant stand this place, but I am pulled into the vortex by children who worship the box.

Fantastic experience: Jeffrey was very helpful and knowledgeable

Fantastic experience: Great customer service an knowledgeable associates.

Fantastic experience: Good selection

Fantastic experience: The guy in this store is super helpful and really sweet!!!! Thanks for your help

Fantastic experience: My first time inside the store.

Fantastic experience: Knowledge helpful staff!

Fantastic experience: Great store and the staff are very helpful!

Fantastic experience: The store was nice and big. It had great selection and it was super clean inside

Fantastic experience: The employees here are awesome. They always have the answer and take time to answer and entertain kid's questions.

Positive experience: Annoying door chime, bored staff

Fantastic experience: Guy was very helpful and polite. Great experience in stock re and dealings with. Will be returning for sure!

Fantastic experience: I've been looking for RETRO GAMES... I.E XBOX360,& PS3 games... The YounG LaDy that helped me... She was very sweet, CHeeRy,and knew her games... She informed me that GameStop is on an Delivery app. GamStop even Delivers... Consider Me,Impressed... She found all the RETRO games,I really wanted at other stores,in Sacramento. Printed a list...also... She went ABOVE AND BEYOND, MY EXPECTATIONS,PLUS ANY AVENUES SHE COULD TO HELP A CUSTOMER... I BELIEVE... THAT WAS HER LAST DAY WORKING AT THAT STORE... SHES THE WHOLE REASON WHY I DID THIS REVIEW... YOU CAN ALSO ORDER ONLINE AND HAVE THEM SHIPPED TO THE GAMESTOP OF YOUR CHOOSING OR TO YOUR HOME... THANK YOU GAMESTOP...

Fantastic experience: The staff has been super helpful when I've been here. Once they didn't have a game I was looking for, but quickly found it at another location I knew of and has them hold it for me. Other time I found a used game but it had a beat up case, so the staff member not only found me replacement cover and cover art but also gave me a spare one so I would have one in case I needed it for another game in the future.

Fantastic experience: The new hire was very helpful. And thanks for having Red Dead Redemption for PS3. I got to keep the original case, that was nice. Good, clean store, compared to others I have been In. Great job!

Fantastic experience: Great little GameStop. The guy working when I came in was Incredibly helpful. I found exactly what I needed as soon as I walked in. I definitely suggest this place over online retailers for your gaming needs.

Negative experience: I think this particular site could use more people that have information about games as in like they've actually played some of the major games it is hard to help a person when you don't know what they're talkin about

Negative experience: Bad customer service call to check up on new games coming out (release dates). I was on hold for 10 minute. And then they hang up on me.

Positive experience: Liked food n service

Fantastic experience: Great service and lady the lady behind the counter was quite sweet and helpful even when the customers being rude to her

Fantastic experience: First and foremost, let me tell you about Monica and her amazing staff. I don’t trust no other GameStop, and I repeat, NO OTHER GAMESTOP IN TOWN, but this store. Hands down, every time I visit, they are always welcoming and greeting me with very nice warm hello’s and how are you’s? You don’t get that too much nowadays at any store. My one stop shop and game heaven is here and I would so recommend it to all my family, friends, and co workers.

Fantastic experience: Great cut service. Great people.

Fantastic experience: Some of the best customer service I’ve had at any store in some time - had two different employees actually come out from behind the counter to ask if we needed help and were very kind and friendly. This particular location is also a lot bigger than other GameStops in the area which was a nice surprise.

Positive experience: They're outta PS5s & backward compatible PS3s

Negative experience: Rude. Won’t answer the phones and then hangs up on me. Keeps sending me to voicemail

Fantastic experience: Its gamestop they sell games... You don't sell them there though. It's like quarters on the dollar

Positive experience: Friendly employee.. but low on inventory.

Fantastic experience: Enroll in their pro gamer program and get points and discounts

Fantastic experience: Best prices for games

Fantastic experience: Gave me a red bull ...they took long enough but got the job done ...gamestop is my lil sour patch

Positive experience: I liked it the workers were nice and quick.

Positive experience: Friendly staff. good customer service

Fantastic experience: I love this Game stop they are friendly and have the best customer service. Hella Happy.

Positive experience: Under staffed. Under stocked. Probably covid related.

Fantastic experience: Happy with in store selection and the staff were friendly and helpful.

Negative experience: Showed up at 7:20pm trying to pick up a game I ordered online. Website said the attire closed at 8. The store was already locking up & when I tried to get in the store I was almost ran over by the employees leaving & was told by I'm guessing the manager that everything was locked & then she locked the door & left. Worst store ever!

Positive experience: Out of a lot of things but that's only due to the covid-19

Negative experience: I was robbed for 300$ From Game Stop Never shipped my order and I definitely Never received anything I was charged for.. PLEASE DON'T ORDER FROM THEM GO TO WALMART

Fantastic experience: Great people always cool to talk too

Positive experience: Kind and helpful.

Positive experience: Not a wide variety of ps3 games but freindly workers helpful and knowledgeable.

Negative experience: Long time in line waiting for the employees. Taking toooo long with the customers just taking and taking will there were more people in line.

Fantastic experience: 2 guys inside were well knowledable on ps4, xbox 1 and pc gaming. Awesome job guys!!

Fantastic experience: I love this place so much, there's so much cool stuff at GameStop.

Fantastic experience: Excellent location

Fantastic experience: Great selection of games and gaming systems new and used.

Fantastic experience: This is a great location and the employees are always very helpful and nice. went in there today expecting to spend at least fifty bucks on a game and left spinning 15

Negative experience: Didn't even go in.

Fantastic experience: Good place e for games.

Fantastic experience: My son's game cards are always in stock and the staff seem nice and helpful.

Fantastic experience: This place is a great place ,It's Just down from my house , I pick up Steam cards for My wife , And they always have them In stock , Not like Walmart always hunting For them or there out Thanks you guys for a wonderful time to shop with you having Steam cards , with out it ,Me and wife wouldn't have meet each other, No other Company I would recommend That's more convenient than you

Fantastic experience: staff there are vary nice and inquisitive they seem very involved with their product... thumbs up

Fantastic experience: Always fast and friendly!

Fantastic experience: Great games nice people

Fantastic experience: Get your game on!

Fantastic experience: I had a great experience. It was a very kid friendly environment. Excellent customer service. I'm coming back

Negative experience: Raleigh is very incompetent and needs to learn store policies before directing customers

Fantastic experience: The employees were amazing, very quick to help and I loved the music! Totally awesome to be helped by such cool people :)