GameStop

Positive experience: Call before you go in case they're closed. Unfortunately, it was closed when I arrived at 11:45am with a sign on the door that they would open at noon. I waited along with several others in the parking lot until about 12:10pm before going to Best Buy instead.

Fantastic experience: You can buy. You can exchange. You can sell games. They got a large selection for you to choose from

Fantastic experience: The manager today has great customer service and the sales lady was great with all my questions. They want to be there. I think that’s what it is.

Positive experience: Friendly staff

Fantastic experience: Everyone I spoke with was knowledgeable.

Positive experience: Store is clean and the staff friendly. Appears to be the standard size for footprint. Good selections of games and collectibles.

Fantastic experience: Always a good experience. If your into your gaming this is a great place to go people

Negative experience: You can preorder a game but they lose it in less than a day. There are cameras but no one seemed interested in figuring out where the box went. So replacing the product with a game code on a receipt isn't really the same thing. Apparently this is the second time they've done this. Are the employees stealing it for themselves?

Negative experience: They hung up on me! I asked for help with my xbox one and this lady said we dont offer technical support over the phone and i said “well ive called other stores and they have always helped me and she just hung up! No sorry goodbye or anything! I thought that was rude and i would never treat a customer like that at my job! I called another gamestop and of coarse they were super nice and helped me with what i needed help with! I wouldnt trust this place based of my experience!

Negative experience: Never Been In Here Just passed By

Fantastic experience: Shane is an awesome employee. He gets customer service and knows gamers!

Fantastic experience: Nice

Negative experience: Should have 2 employees so you don’t have to close. Paper sign on the door says they will be closed from 2:40 to 3:30 PM. Ok, short staff is still understandable as employees still need to take lunch. What is not understandable is that the employee came back past 3:30 and I already in my car to leave. Jumped back out since he finally arrived and saw us approach the door waiting for him to open. We stood back to give him time but he went in fast and locked the door behind him. I got a bit closer and to ask what was time they will open back up, since I had somewhere to get to. The flamboyant guy answered - I just walked in! with and attitude. I told him I know that’s why I asking to just come back since the sign says 3:30! Then he was running his mouth and kept talking, of course behind the closed door. I couldn’t make out what he was saying but he was damn near yelling. Lose the attitude, if anyone should have one it should be me, in any case since YOU were late. Act like that with a man and with the door open boy. I will buy games elsewhere. I do not recommend this location solely based on the lack of customer service……

Fantastic experience: Great place to cash in old games.

Fantastic experience: Bought this wired controller pretty sturdy good feel in hand would definitely buy again

Negative experience: Customer service sucks.

Fantastic experience: A phenomenal store with excellent staff. Deals are good and the staff really takes time to explain everything. Good team.

Fantastic experience: The man in here was just outstanding. Isnt a very conversation heavy. But that's not what matters here. What really impressed me was his customer service skills. He was straight to the point. Gave us a super awesome deal and I won't say a whole lot about it but you wanna sell some stuff he might make you smile a little more than you expected when you walked in

Fantastic experience: Shane and Isaac are super cool dudes. I love my purchase today. They had great customer service and were super respectful and patient with me. Will come back specifically for them thanks again guys!

Negative experience: Terrible customer service from this GameStop location. They never answer the phone and always seem annoyed when answering questions. Called one time and asked someone to check if something was still in store as the app said it was low in quantity and the woman said I’m gonna have to come in and look for myself.

Fantastic experience: Awesome and friendly store!

Fantastic experience: This place is usually pretty organized. Staff is always helpful and never too BUSY. Big selection of new and used games there. So quick in and out if you know what you are looking for.

Negative experience: Why is this place always closed when they open at 12??? Multiple times I’ve been here and it’s just closed

Negative experience: I had the worst experience with this GameStop team. I bought twice and for both times I bought warranty I paid extra and the controllers both was glitching when I returned to get another one because I paid for warranty but they said I don’t have your information they are lie about because I have everything on that so I highly not recommend you anymore go buy from Best Buy or Walmart not good idea from game store

Fantastic experience: Nice people that work there

Negative experience: It’s 12:00 in the afternoon the website says it’s open already but it’s still closed not only that they never answer the phone all I wanted was to purchase the meta quest 3 that’s in stock and there’s only two left at this location.

Positive experience: Good service. In general GameStop need to update the stores and offers better price than the competition.

Negative experience: A gamestop doing its job poorly. I bought PS5 from this branch. A day later, I received an e-mail saying that your order is ready. When I went to buy my product, they said we sold your product to someone else and we will refund your money. How can you sell the product that I bought and paid for to someone else? Or did the branch employees buy my product themselves? Do you intend to sell it to someone else at a higher price? why? This gamestop they are not doing good job, absolutely be careful guys, don’t trust

Negative experience: I had the worst experience with this GameStop team. I ordered a switch for pick up, I needed to change the name to my husbands name. I went online and they said for changes you had to call the store. I had to call the store for 2 days at various times to finally get ahold of someone. When I finally got someone they asked if I could hold while they helped a customer I said that’s fine. I was on hold FOR 30 MINUTES! I had to stay on because it took me 48 hours to finally get a person. When the person came on she hung up on me. So by this time I was insanely ticked off. I called again, no answer, I kept calling until I finally got someone. I explained that I needed to change the pick up name she said you can only do it online I told her that’s not true because the website says to call the store and then she said “sorry” and hung up on me again. I got her name, Tina. When I picked up my item I asked if there was a Tina and I was told there wasn’t one. Not surprised. Either way, dealing with this bankrupt organization was not worth the $25 off. I can’t wait until it finally goes under.

Fantastic experience: Always very nice & helpful.

Negative experience: Their stock is out of order and I went in there for two games that were on the shelf, but they didn’t have them in stock very deceiving they never answered their phones or tried to call them

Fantastic experience: Awesome employees, always helpful.

Positive experience: Store was clean, manager was nice and helpful.

Fantastic experience: Havent always had the best experience at this location, but james was very helpful and made it a pleasant visit

Positive experience: Seems small, and not very much merchandise. Prices are too high even the specials. Cheaper online.

Fantastic experience: Amy (361947) was so helpful and charming she made me forget one of the items I came in for so will have to stop in again soon. Well done Amy!

Positive experience: Friendly staff and great atmosphere.

Fantastic experience: This location reminds me of GameStop's of old, with friendly staff who are super knowledgeable about all things video games and collectibles. I used to practically live in GameStops when I was a teen and in my early 20's. Even though the store was busy (yes, GameStops can still be busy) I was sincerely greeted as I came in with my son. We looked around the well-stocked store for a bit and once one of the staff were free, my son struck up a conversation and he instantly bonded with that employee over Pokemon cards. They didn't have the specific cards he was looking for but they suggested a card and collectibles shop elsewhere. I purchased a few games and asked about similar games to what I was purchasing and left the store with a list of games that I will be purchasing once my son and I have completed the games we just bought. Oh, and I do recommend the power up pro subscription service. I constantly get money off on used games through it or use it so my son can pick out a free Pokemon booster pack every month.

Fantastic experience: Recommended.

Negative experience: Rip off

Negative experience: Their customer service is garbage and if they don't feel like answering the phone they will literally hang up on you and tell you to call later

Fantastic experience: Great location!

Fantastic experience: Rode with a friend so her son can buy some games No photo

Fantastic experience: Not bad

Fantastic experience: Good experience

Fantastic experience: This games is really nice and the employees here are always helpful

Fantastic experience: Always find some gem at this location. Friendly staff.

Fantastic experience: The people that work there are really nice. I would recommend this store to anyone.

Fantastic experience: Very helpful young man that work the day I went with my 3 kid's there.

Fantastic experience: Como cualquier otro

Fantastic experience: I went into the store location . I like store and employee were cool and friendly. It awesome store to go to for games at a good price

Fantastic experience: Great service and they are always very informative on the questions I have and you can see the passion in the employees as they really enjoy working there. This is my go to for video games and gaming information.

Negative experience: They disconnect the phones!! Called about 15 times in the last 3 hours and no answer. A separate reviewer stated employee openly told a customer he cuts the phone off. What business does that? And how does that guy still have a job? Wish I could give 0 stars.

Fantastic experience: Staff is really nice and knowledgeable.

Fantastic experience: This is one of the best branches of all the Gamestops I've been to. Great staff, friendly,, knowledgeable,, and always happy to help you get what you need want and at the best price possible a

Positive experience: A very bare bones gamestop. There was only 1 employee and he was talking to a customer about how he turns the phone off on busy days.

Fantastic experience: Good customer service

Fantastic experience: This pass year since I've been going there all the employees have been professional and helpful 1 of my favorite GameStop's in sacramento

Fantastic experience: Buen servicio al cliente

Fantastic experience: Helped me find the game I looking for and life went on. Long Live The Gamestop!!

Negative experience: Waste of time ! Took my kid and they have game cases displayed on the shelf but no games in stock total waste of time again! Second time this has happened. They should change the name to NO GAMES Dont Stop..

Fantastic experience: Employee was nice.. he was slammed but he multi tasked..

Fantastic experience: I like the staff and there knowledge about the games I wish they has the games tho lol I always ask for 1 game and never get it

Fantastic experience: They got game here! And I know a lot of people don't have any game!

Positive experience: Had to wait outside bur not long got what i wanted

Positive experience: My daughter and her friend were feeling excited to go, get what they wanted.

Positive experience: Pricy

Fantastic experience: The staff are always kind and they always respond with something you wanna hear especially if you want to preorder

Fantastic experience: Got what i needed, was in and out

Negative experience: They sold me an empty box and are refusing to give my money back this isnt tbe fiemrst issue I had with them years ago they tried to sell me a bronen game but I came back to that store within 20mins. I went here on my birthday while traveling out of town because I dont live in Sacramento and Trevor the cashier sold me a spider man game and an empty box tht was supose to have cod mw in it now the store is refusing to give me a game or a refund. I WILL BE FILING A COMPLAINT AGAINST THIS STORE FOR THEIR NEGLIGENCE AND NOT HANDLING THIS ISSUE SERIOUSLY. Update...BBB Contacted

Negative experience: Not open like it says it is on Sunday

Fantastic experience: The employees are always helpful and friendly!

Fantastic experience: Great deals

Negative experience: They helped us find a Wii remote, but when we got it home, it had old batteries and corrosion inside the battery compartment.

Fantastic experience: Great service they didn't have the kit that I wanted and suggested a spot, I went and got my kit and I'm so excitedand I returned to GameStop and purchased my game system...

Negative experience: This is the worst GameStop I got a game for Xmas for my daughter they gave me the wrong game and I purchased the warranty and they refused to exchange my game that they gave me and told me I’m stuck with the game My daughter already have no help basically told me my lost so I decided to call another game stop which gave me excellent customer service never coming back to this one

Positive experience: Not as big as other stores but i love their selection and helpful employees, also the most well organized store ive been to.

Fantastic experience: Staff is always helpful and will help you find anything!

Fantastic experience: Daniel was very personable and knowledgeable in meeting my needs. He greeted me when I walked in, I told him i was there to buy some stuff for my girlfriend's birthday. I knew very little about the system ahe plays on and he helped me pick out the best items for her. He even showed me items that were on sale that made her gift even better. I usually go to the location closer to my house but the service I was shown made me want to transfer my home store to this location. Best experience I have ever had at Gamestop and it was entirely due to Daniel. Thanks Daniel you rock!

Negative experience: This was the worst GameStop I had ever visited and still is. These days I’ve moved to only making game purchases either online or at local businesses. If I must, I’ll go to Best Buy before I go back to this company. I highly recommend staying away.

Fantastic experience: Samantha was very nice and hooked me up on some deals. Thx GameStop

Fantastic experience: Found the drowning city easily and conveniently. Got us out in 15 minutes and found what we needed

Positive experience: Friendly, knowledgeable, well stocked. Not as busy. Kinda small

Fantastic experience: Have lot of games

Positive experience: Always busy so they must be doing something right! Great for used games and game related gift ideas.

Fantastic experience: StarLink Discount! Got a New ship! Deep Deep game.. Like no mans sky... But repetitive..after a while but the intensity is pretty on par. The nostalgia is fun. My character is fun to play. Thanks team.

Fantastic experience: Came for a new controller, always a chill experience here. The staff is super knowledgeable and helpful.

Fantastic experience: Nice fridendly customer service as i walked it the store

Fantastic experience: GAMES

Fantastic experience: Great selection

Negative experience: Gamestop is pretty terrible in general. I gave this place one more chance and they disappointed me again. I bought used controls on a bundle pack that came with 2 controllers. 1 worked and 1 didnt. They sold me a product that was obviously broken and didnt work. I had 2 return it for an exchange for another one and they tried to sell me another bashed up one for a high price. There trade in values they give you might be .25 cents, so hopefully you have a gigantic collection to turn in, otherwise they wont really give you much credit to use on anything

Fantastic experience: Great Awesome place

Fantastic experience: Very Nice people and are very knowledgeable.

Fantastic experience: Great people

Positive experience: Good customer service

Negative experience: Seems like these stores are starting to struggle. Not very good customer service either.

Fantastic experience: Always helpful amd decent prices.

Fantastic experience: This is such a great store. The Manager Kylie is awesome and very knowledgeable about all products in her store. I really hope they see her worth by how well she runs her store and she continues moving up the corporate ladder. Will go out of my way to purchase from this store and get the best advice from Kylie and her staff.

Fantastic experience: Great staff, it's gotta be difficult to manage the phones and active in store customers at this location. I was in there and they must have fielded 10 calls while assisting customers at the same time. Great multi tasking abilities!

Fantastic experience: Very helpful and knowledgeable staff! I come here all the time for games, accessories, and pre-orders!