GameStop

Negative experience: Management seems to lack initiative and effective leadership. My cards finally returned from PSA, yet they have been sitting at the front for a week. Despite my repeated inquiries, the staff claims they are unable to prepare them for pickup due to being understaffed. If there are pending PSA orders, the manager should step up and ensure they are handled promptly. Being understaffed at GameStop is not a valid excuse, especially when the prices of Pokémon cards reflect a troubling trend of scalping. Overall, GameStop's service has significantly declined.

Fantastic experience: Great store the staff working there are friendly and extremely helpful!

Fantastic experience: Fist off the employee Hailey, absolutely amazing and professional. She worked very diligent with me and was very friendly. I was able to trade in a console that was not working with backwards compatibility, and the ones she sold to me with a two year warranty, I’m very grateful for once I got at home. It works flawlessly for me being able to play my older Xbox games. I couldn’t ask for a better experience and now I get to play all my retro Xbox games so I cannot thank her or sing her praises more!

Fantastic experience: There are two associates in this gamestop that are my go to people. You know who you are and keep up the good work!

Negative experience: Store said my preorder was ready for pick up. I had put money down prior and they did not say I had to pick it up within 48 hours. Came after the 48 hour mark and come to find out they sold the copy that I put my money down. Now the game is sold out and I have to wait because my copy was sold to someone who didn’t preorder.

Negative experience: Already explained. Check out post from the meadow view game stop that closed with no warning or notifications of the closing and game deals and prices with the membership I felt peer pressure to join

Fantastic experience: It is good

Fantastic experience: Very nice and kind

Fantastic experience: Came in to sell some of my old gaming stuff and the guys working there were super great and professional! Did a little bit of upselling, respect the hustle for sure. Definitely will be back to support this location again!!

Fantastic experience: Good customer service and really helpful

Fantastic experience: Friendly staff. I was able to pre order switch 2

Negative experience: The cashier "Trinity" is absolutely clueless. I came in to do a "trade in" towards a console and a couple of games. Gamestop's website valued my trade in above $200 and the cashier Trinity told me my trade in is $80. The trade in is in excellent condition. Do better Gamestop! I dont appreciate the profiling I received from Trinity. Trinity needs to learn how to treat Gamestop's customers right. I am a Pro member and did not appreciate her profiling me. As soon as I got into the location she asked me if I was in a hurry. Horrible customer service. Trinity needs to go through "training" for customer service.

Fantastic experience: I heard GameStop partnered with PSA and I could send my cards there to grade. For insurance purposes, I was supposed to be the one who put the cards in the penny sleeve and card saver. Then they took pictures and sealed the cards in a clear bag, the whole process took less than 15 min. The cashier was informative when she explained the whole process, I’d probably come to grade cards here next time. EDIT: I was able to pick up my cards from GameStop. They came in after 45 business days, so the weekends didn’t count towards it. I got the Email before I got the phone call.

Negative experience: They don’t answer their phone.

Fantastic experience: How is a great place? There's always someone to greet you when you come in the door. There's a really good customer service aspect, and I'm glad that the company kept doing this, but no other companies really do this anymore. Starbucks used to do this, but then they stopped. The staff is really nice and it helps out a lot if you need it.

Fantastic experience: So many games

Negative experience: The people working there don’t do there job properly and puts the wrong game inside the box and makes you go back to get the right one and they don’t check there merchandise and I will never go back

Fantastic experience: We stopped by GameStop to pickup some Pokemon gifts and other trading cards. Jeremiah was so nice and super helpful! Need more people like him ❤️

Fantastic experience: Buenas ofertas de juegos

Fantastic experience: What's not to love? There's arcade games, board games, VR, and free Wi-Fi. Oh, and they have snacks and drinks. The staff are friendly & know their stuff. If this place was around in my 20's, I'd probably live here. Go check them out!

Negative experience: Closing 3 hours early? Seriously? How completely and incredibly unprofessional. If you run a business, you should be professional enough to abide by the posted hours. I should not have to call a place to see if the are going to be open till the designated time. At least the bruceville store stays open till their posted hours. Never coming here again and will be letting friends and family know and do the same. Thanks for wasting my time and gas.

Fantastic experience: A one

Negative experience: Note:Do not come here for any game relating to The wii,super nintendo,nintendo 3ds/or SEGA games.All they have are ps4 and 5 games and lots of xbox games bunched together.

Negative experience: The two guys in this store are very unprofessional and rude. They really needed to be retrain on costumer service and have a better understanding on their store return policy. They were not willing to do a return on a used item less than 15 days and the return policy said unused item can be return within 15 days. Will not come back here again.

Fantastic experience: Kyle has awesome Customer Service!!!!

Fantastic experience: The employees are always very friendly.

Fantastic experience: Employees were very helpful and respectful

Fantastic experience: Yeah the Manager CodeRed1115 is a total giga Chad. Had Pokemon white 2 in stock with the OG case. Best Gamestop in the Sacramento area. Give this absolute legend a raise Jeremiah As the great Persona 5 once said "You'll never see it coming. By the time it's hit you, your last surprise "

Positive experience: Great place for your gaming fun.

Positive experience: Decent selection of Pop Figurines that rotate somewhat regularly.

Fantastic experience: This Game Stop is one of the best in the area. The staff was friendly and helpful. When I had an issue with my transaction they helped me resolve it with the least amount of stress possible. A+ service at this particular location

Fantastic experience: I love game stop and I only buy all my game products from gamestop

Positive experience: Knowledgeable helpful people make this GameStop my go-to store. My only "knock" if you will is it can be tough to get a salesperson on the phone, however, I realize staffing plays a big part in the equation.

Fantastic experience: Customer service was very good

Negative experience: Disrespectful and rude, that’s how I would describe the two employees working tonight. Most businesses barely survived 2020 and those that did are lucky. But, with employees like Cody I wouldn’t expect this location to last much longer. I will take my business elsewhere. I had a long list of items to purchase, their loss.

Negative experience: Rude staff. Don't bother calling this store because they don't answer the calls.

Fantastic experience: It's informative, respectful, and has awesome games or systems

Fantastic experience: Yoooo Tarandeep is the man! Long story short, pre-order got messed up by the Gamestop website (what else is new). And Tarandeep was able to help me get my refund on a canceled order (canceled by the gamestop website). He called his supervisor and the customer service hotline to fix the problem and ultimately made sure I was getting the best service. Coolest part is, he fixed a problem that someone else caused. I was in and out pretty quick! I will come back to this gamestop for sure!

Negative experience: The guy that works at the store it’s terrible he couldn’t have one minute to keep me to show me stuff in the store terrible i’ll never come to GameStop again

Fantastic experience: Game

Fantastic experience: Chloe was amazing help with explaining Amibo and games for our pre teen. Good service

Negative experience: There extremely rude employee there, I never experience someone that lazy and rude, hostile, I had the most horrible experience I would not come back, my kid and I waa there to buy some accessories little did i know i got harassed by the worker..... Terrible person...

Fantastic experience: Super helpful, professional staff when I went it. Good selection of systems and games. Store was clean and organized.

Fantastic experience: Snap was amazing gave me what I needed and I left quickest time I've ever been in and out of GameStop with the only exception being when I bought my PS4

Positive experience: Customer services is great! Friendly and welcoming.

Positive experience: Great CS

Fantastic experience: The workers here are wonderful. My son had major surgery for the 3rd time and has been indoors for most of 2020 . i had a couple items that stopped working .due to the pandemic i have not been able to trade them in yesterday they took care of us in a timely fashion and made sure we were completely satisfied ..thank you so much we will return .

Fantastic experience: 3rd person in line for Pre Order PS5!!! So excited tonight!!!

Fantastic experience: Super helpful staff!

Positive experience: Nice little gamestop. Employees have always been friendly when I'm there. They could use a better funko pop selection.

Negative experience: They be giving out faulty consoles and disc and when you try to sell your games back they give you less then half of the price you bought them for. Complete disgrace to the gaming community

Fantastic experience: This one was actually open. Short hours and only 9 customers allowed at a time.

Fantastic experience: Fun place for nerds. They have all types of current consoles & games. The workers there are also into games, so they know what they're talking about when you ask then a question.

Fantastic experience: Really nice people, super helpful.

Negative experience: Inventory not updated just tried getting a ps4 controller it says on the app they have it then 10mins later they denied my order told they don’t have it in stock . Still hasn’t gotten my refund or any store credit that I can use to buy something else

Negative experience: Everytime I go to this store... employees are always arguing with each other who is right or wrong in front of customers. They never answer their phone calls and i would witness them just plain ignore it or hang it up. I would call another game stop a mile away and they would pick up. This place is just have horrible basic customer service and lack leadership and common sense to help customers.

Fantastic experience: les go GAMERSS

Fantastic experience: I LIKE IT A LOT

Negative experience: Horrible customer service,employees didnt kno what products they had in stock or cared to even look,almost just left the store at that point,had to basically do his job and find the product I was looking for,dont know how this guy got the job but he knows literally nothing about video games and accessories

Positive experience: New games and used games you can even get used console's all reasonably priced.

Fantastic experience: Great Christmas deals

Fantastic experience: This place is right by my teens school. Sometimes I pick them up from there since they like to browse. I am always greeted by the staff as a valued customer. I usually wind up getting something. Haha

Fantastic experience: Walked in with my kids looking for some accessories, staff was really nice and answered my questions. Will definitely return.

Fantastic experience: Super nice employees, kinda rough that what I want is so popular cause they are always out of stock on it.

Fantastic experience: Love the crew always very helpful!

Fantastic experience: Staff is friendly, knowledgeable.

Negative experience: Not my favorite gamestop to goto. Staff isnt as helpful as other stores in the area.

Fantastic experience: Love it, great staff

Positive experience: when I finished getting the game that I wanted I went in the car and took a closer look and saw that it wasn’t even the right game like how could you get a game wrong?! After that all the GameStop’s were closed and I had to wait till the next day and go to a different GameStop. Look better next time thanks

Positive experience: Fast service fun conversation

Fantastic experience: The people at the GameStop on Laguna Blvd. were helpful, friendly, and they answered all my questions prior to me making a purchase. I would recommend this place to a friend.

Positive experience: Good games

Fantastic experience: Staff was helpful and made some recommendations on which hardware to purchase. They had a sale going which they advised me of also so I got the quality name brand stuff for nearly the same price as the knock off or used products.

Fantastic experience: Well stocked games and other stuff

Fantastic experience: This location is amazing and have good service

Fantastic experience: Best gamestop

Positive experience: Friendly staff, and a well organized clean establishment.

Fantastic experience: Purchased video games

Positive experience: I go for the collectables. The staff is always friendly and knowledgeable.

Positive experience: Always helpful.

Fantastic experience: Fast and friendly service

Fantastic experience: Love this place. Great customer service and selection of games and gamer swag.

Positive experience: Good experience

Fantastic experience: The gamestop was amazing. It had the game I was looking for and in other gamestop s the game wasnt there.

Positive experience: Great service and inventory.

Fantastic experience: Excellent service, the staff knows what they are talking about.

Fantastic experience: They always help people or cool the staff there cool nice in clean only they need is WiFi internet

Fantastic experience: This GameStop is very very nice. The workers know everything it to know about the games they sell. So if you have a question they have an answer. Very welcoming and comfortable environment!!

Fantastic experience: Very helpful and friendly!

Fantastic experience: Nice place to go

Fantastic experience: Great customer service

Positive experience: Location: In Target shopping plaza next to Petco. Customer Service: Never had any direct issues with the staff at all. They're always friendly and willing to help you. NOTE: This place can get rather busy. Especially when a new game comes out or a new console comes out. There were times I was waiting 15-20 minutes in line to be seen. Not the representatives fault. It was just a lot of customers with merchandise and questions. So you need to be patient as there is generally only 2 staffed at the counter. Selection: Xbox One, Xbox 360, PS4 and Nintendo games. As well as multiple different consoles & accessories you can purchase. Events: Check the the employees. Now and again they run an event to celebrate a game or console coming out and invite people to come in and join in on the fun.

Fantastic experience: I like how you can exchange old games and equipment for credit towards other merchandise

Fantastic experience: I loved this place because I'm a pro member which means I get everything Pro for $3 or $2 less

Fantastic experience: Awesome

Negative experience: Service sucks

Positive experience: Salespeople here are always so nice and helpful. It's a smallish store, but they still manage to always have what I'm looking for. As long as Steven is the manager, this will be our go to gamestop in the Elk Grove area.

Fantastic experience: Great place

Fantastic experience: The best GameStop in the area.

Fantastic experience: Always a great spot to keep kids happy! And love that they have Used games and systems!