GameStop

Fantastic experience: Amazing

Negative experience: It's been a while since I have been to this store. I'll never go back rude female punk rock employee with a pentagram necklace was extremely rude.

Negative experience: they close 5 minutes early to the time dated sad because i already know what i wanted and the girl saw me and ignored me

Fantastic experience: Great store with a wide selection. Employees are knowledgeable. Been coming here for over a decade now. Always good experience

Negative experience: Came at opening to pre order console and was told I could not I had to pay full price and it would be shipped to my house I was in shock because prior to that. I was told two days prior it would be $50 I was confused but the customer in front of pre ordered for $50 but for some reason me and the guy behind me was told we have to pay the full price to pre order ps me and the other guy who was told he couldn’t pre order with out paying for the console in full today were both black guys still confused

Fantastic experience: Nice little spot. Good selection

Fantastic experience: Despite the store having bad reviews in costumer service, I was lucky enough to be attended by Michael who is kind and easy to deal with. Even tho the store can have better game selection I would be back thanks to the great costumer service provided to my by Michael

Fantastic experience: Excellent

Negative experience: I want to personally point out Rackel as being one of the worst employees and racist woman we have ever come across in a "professional" setting. My boyfriend (tall black male) went into Gamestop in Sheridan Plaza Hollywood, Fl to trade in some controllers and games today 2/16/24 at 4:11pm. Rackel was rude, arbitrarily found his items "defective", and flat out lied to him. Not only that, when he asked to see an item he wanted to purchase, Rackel held the item in her hands close to her body as if he were trying to steal the item. He could not hold it himself apparently. "Small smudges" on the case (her words by the way) were enough to call whole items defective. He cleaned these items before he left for the store. But fair, if you see a "small smudge" Rackel, then there's a small smudge.. she then told him that he could trade in a console for the item he wanted. He did not have the console with him so he drove all the way home and drove all the way back to the store with the console SHE had told him earlier that he could trade in! He brought along two unopened games to trade in as well. When Rackel saw him with the console and the games she changed her mind and told him that he could not trade in the console. She also claimed that Gamestop would not take games that were still in their original wrapping...this is when my boyfriend asked to see the item he wanted and Rackel would not let him touch it. He ended up going to Gamestop at the Tower Shops on university drive the same day and had absolutely no problems with any of the items. Thank you Patrick for all your help and reassuring my boyfriend who was really confused as to why he was treated so poorly at the previous store. I want to make sure that Rackels actions don't go unnoticed and she doesnt get the opportunity to treat other like she treated him.

Negative experience: WORST CUSTOMER SERVICE EVER! Just walked out of this gamestop. I went in on 12/29/23, at 8:40PM. The website said the store closed at 9pm, but as soon as I walked, the lady working yelled out “Just so you know, I close in 9 minutes (8:50)”. I already knew I was looking for Spiderman 2 and brought the box to the register. Before handing her the box, with the worst attitude ever stated, “SOLD OUT! You have to preorder. Thats why it’s on the preorder shelf”. I didn’t hesitate to just put the box down and leave. I didn’t feel like dealing with her for another second. What a shame that this business will probably lose more customers because of such disgusting employees.

Negative experience: I recently had an extremely disappointing experience at GameStop, which was unfortunately marked by a particularly unpleasant interaction with a staff member. The employee, a shorter lady, exhibited a demeaning and controlling demeanor, insisting on dictating to me the manner in which I should use my credit card. Her approach was not just unhelpful but exceedingly rude. To add to the frustration, whenever I inquired about a product, she would curtly reply that it was out of stock, and she had no knowledge of when it would be available again. It was evident that she severely lacks basic customer service skills, making this one of the worst retail interactions I have experienced. A visit that should have been straightforward and enjoyable was transformed into a vexing and unpleasant ordeal due to her unprofessional conduct. This type of service is unacceptable and certainly not conducive to repeat business.

Negative experience: rude manager

Negative experience: I don't appreciate being extorted into a membership just to buy a PS5 from them. I bought it from Best Buy instead. Your loss game stop.

Fantastic experience: Compré un regalo para mi hermano durante un viaje, y el servicio es muy amable

Negative experience: I recently had an incredibly disappointing experience at GameStop on Sheridan St in Hollywood, Florida, all thanks to a team member named Suki. In my years of shopping at GameStop, I have never encountered such a disdainful and unenthusiastic employee. Suki's complete lack of interest in their job was evident from the very beginning, leaving me utterly dissatisfied. The ordeal began with a phone call, a staggering 2.5 hours after placing an online order for a game system pick-up. Suki's response was nothing short of rude, as they dismissively stated that it takes time to fulfill orders, typically around 45 minutes to an hour. I calmly explained that it had already been 2.5 hours, but it seemed to make no difference. To my surprise, within 30 minutes of the call, I received an email stating that my order was finally filled. When I arrived at the store, the atmosphere was uncomfortable and unwelcoming, primarily due to Suki's demeanor. As I approached the counter to pick up the game system I had ordered online, Suki didn't even bother to turn around or acknowledge my presence. Instead, she barked orders at me, demanding to see my driver's license, all while busying themselves with organizing products behind the counter. The lack of basic courtesy was truly disheartening. Against my better judgment, I attempted to engage Suki in a few questions about the products related to the system I was purchasing. However, any hope of receiving assistance or even a semblance of decent customer service quickly faded away. Suki displayed a severe attitude problem, making it abundantly clear that my inquiries were an inconvenience to her. Suki's unprofessional behavior was a stark contrast to what one would expect from a GameStop employee. Needless to say, the combination of Suki's dismissive attitude, lack of knowledge, and poor customer service made me rethink my decision to purchase additional games and the GameStop membership. It was clear that Suki had no interest in assisting customers or fostering a positive experience. I strongly believe that Suki could greatly benefit from training in customer service, handling customer inquiries, and gaining a better understanding of the store's products. Her overall lack of professionalism and knowledge severely impacted my visit, leaving me with no desire to return to this particular GameStop location. In conclusion, my encounter with Suki at the GameStop on Sheridan St, Hollywood, Florida was one of the worst experiences I have ever had at a GameStop store. Her evident disdain for her job, along with ther disrespectful and unhelpful attitude, made my visit extremely unpleasant. I sincerely hope that GameStop takes the necessary steps to improve customer service at this location and ensures that employees like Suki receive the training they so desperately need. On a side note, leaving half a star should be an option.

Fantastic experience: The NEW manager is awsome. The current staff is very friendly and they keep the place stocked. The last manager was no good. HUGE improvement.

Negative experience: wish i can give a 0... close dopwn already... Walmart is open

Fantastic experience: Very helpful, got pre-orders in that I didn't know I could do to ship to my house

Fantastic experience: Today my family who are visiting Florida from Canada, went to buy the Mario bundle Nintendo switch and Rackel helped us out! She was very knowledgeable and told us about all different option in screen sizes and features. She was really patient and helped us make our decision. Really appreciated her effort. We need more people like her around.

Negative experience: I will not be returning to this location when the goth woman is working. Very rude. I wasn't finish I had a question, but since u told the other customer we are done.

Fantastic experience: Had to stop to get a game. Imagine my luck there was a store called Game stop that had a game I wanted when I stopped. We were quickly back on the road with our game and it passed the time for the little ones who were bored on a long drive to the happiest place on earth.

Negative experience: So i see a note that says "I'll be back in 30 minutes" where its almost closing time. That employee needs to be fired immediately. This is just why I hate shopping at Game Stop. No matter how many chances I give this company, they always have a way to screw people over.

Negative experience: Drove over 30 minutes believing that this location would be open when they state it here online. It’s closed please confirm before taking the drive

Negative experience: rude employees. went multiple times so not a one time thing.

Negative experience: HORRIBLE EMPLOYEE. Sat outside for 30 mins while employee was in the back. She came to open the door yelling at me and my friend accusing us of slamming the door around and said she was watching us on camera. Very hostile. Also if you saw us on camera waiting outside come open the door. If I’m coming to spend money at your business don’t welcome me by yelling in my face.

Fantastic experience: The salesman have good customer service

Fantastic experience: games and more love it

Fantastic experience: This store always help me

Fantastic experience: Belle and Rackel were awesome!

Fantastic experience: Great store every time I walk in I’m greeted and served rather quickly

Fantastic experience: Good

Fantastic experience: This GameStop is a pleasure to shop at!! Unlike the Hollywood Blvd store where the employees are horrible and careless

Negative experience: Hello everyone I pick 4 game 4 of them was gud but one of the didn't have a disk I feel like they rip me off

Fantastic experience: My son begged me to come in and I was reluctant because I always buy the used games on eBay however he told me it’s the same price. I went into Gamestop and Eddie came right up to me to help me and my son out with the games and he was extremely knowledgeable and sure enough The games were actually cheaper used and they price match everything so I never need to order a game online again and they have such a huge selection. Keanu checked us out pretty quickly and I look forward to coming back.

Positive experience: Standing behind counter, didn't offer help.

Negative experience: They are never open when they say they are. They up up at 12 pm everyday google says they open at 10 on Fridays and Saturdays

Positive experience: Best one for collectables I found so far..still the buy offers are unfairly low when they turn around and charge ten dollars off new sometimes five. They use to offer reasonable exchanges now mostly not worth it

Fantastic experience: Cool people working here , very friendly, excellent customer service

Positive experience: They had no Sailor Moon merchandise which is what I was hoping for. But they had everything my friend was looking for, which was awesome.

Fantastic experience: Very professional staff

Fantastic experience: Cute items in stock and very nice staff

Positive experience: Not a very good selection

Fantastic experience: Linda atención, se esmeraron en comprender el español

Fantastic experience: Bien

Positive experience: Not a very good selection of games. Attendant to busy playing with phone to give service.

Fantastic experience: Still the best place to buy videogames

Positive experience: The store itself isn't bad though it is small and feels quite cramped. There isn't a clear way directly to the register and though the staff isn't negative or unpleasant, the energy is lack luster.

Negative experience: They advertise one thing and dont honor it walked out with $500 to spend bait and switch here Employees Jahivs Eddie and Ted losing GME $$$$$ stay away

Negative experience: The employees here aren't as well trained as other locations I've shopped at. A simple removal of an item from my pre order would result in me losing my PS5? I've called this location numerous times and more than half the time I'm forced to call other stores because they never answer their phone. I ended up calling corporate today to file a formal complaint.

Fantastic experience: Definitely recommended Game Stop for everybody who likes to play on PS or Xbox. Thank you guys!

Negative experience: No aseptan efectivo

Fantastic experience: Another review for this location! This time Mallory for the Win! Helped get me 4 numbers for a Xbox elite controller...!!!

Negative experience: The person there is the same person every time I come in and she is upset about being there and takes out on 'certain people...its so obvious

Negative experience: GameStop way over prices old used consoles selling them for 10 or 20 dollars less than the original price. 3.99 for a USED xbox one S ?? I bought mine new when it first came out for that price. GameStop is ridiculous overpriced and I see why they're going out of business

Negative experience: Was A Great GameStop Till Some Old Employees left, The New Ones Are Very Rude And Unhelpful, Can’t Even Talk To Employees Without Having A Fear Of Them Being Rude To Me. So I’m Taking My Bussiness Elsewhere.

Negative experience: It's bad they don't even follow the signage they put up! Says no more than 6 people in the store at one time, but locked up.

Fantastic experience: Affordable and knowledgeable staff

Fantastic experience: I maybe have left a review already but what the heck. Awesome service and was helped by Jenny!!! Give her a raise

Negative experience: Extremely rude staff girl. Which is strange and unusual to see in a gamestop.

Positive experience: decent staff decent selection

Fantastic experience: What can i say love all game stops try to visit a bunch cuz theres always dif specials and sales and items!

Fantastic experience: I love this place bc it has everything u need and its game stop who wouldn't like it and great customer service

Negative experience: I will never shop here again!! They sell used broken equipment and label it as "refurbished". I bought a PS4 Refurbished bundle and they shipped it with a bad controller and a bad game disc that wont install. They wont take it back because of their 30 day policy has been exceeded by 2 days because it was a gift and wasnt opened after 2 weeks from purchase. Not really concerned about customer satisfaction at all. This isnt the first time either. About 2 years ago I bought a "refurbished" PS3 and had to bring that back too because it was broken. So now im stuck spending $$ on another controller and another game disc which brings me to a point where I could of just bought it brand new and saved money. Thanks Game Stop. I would of picked no stars if it was an option.

Positive experience: It's ok

Negative experience: Have been trying to call them for 2 days about a preorder and they have yet to answer the phone.

Fantastic experience: Awesome

Positive experience: Great place for games but when you trade them in you 5 or more dollars for a game you paid 30,40,50 or 60 dollars for.

Fantastic experience: Very nice and clean people very friendly and helpful

Negative experience: Terrible customer service. Left on hold for 40 mins!

Fantastic experience: My Favorite Store. I shop here all the time at this location. Great customer Service.

Fantastic experience: Good and fast

Fantastic experience: VERY CLEAN AND ORGANIZED. VERY VERY HELPFUL AND POLITE. I WILL MAKE THIS MY GOTO STORE. Thanks JENNIFER FOR YOUR EXCELLENT SERVICE!!!!!

Fantastic experience: Love those games

Fantastic experience: The employees were super helpful and cheerful

Fantastic experience: The guys at the register were really helpful and friendly with what we needed. We called ahead of time and they held a product for us. It was very nice of them to do so.

Negative experience: Never have what I want

Fantastic experience: Very honest to their customers regarding what's a good price and not. Saw a guy go in and ask if a ps4 slim is good for the price they were selling. Probably would have bought. But the individual working said it wasn't, for the sake of being honest to the guy about the price. Even suggested that third party you could buy a ps4 pro for lower than 200. This kind of honesty towards a man just wanting to make his kids happy is what I loved seeing and look for.

Fantastic experience: The best Gamestop●

Fantastic experience: Very friendly

Negative experience: Poor

Positive experience: They need to get back to old school gaming like PS2 , Xbox original , Xbox 360 , Genesis 16 bit ... They are missing out on the true gamers.

Negative experience: Never a real game feedback. From video game winners

Positive experience: Conseguí lo que buscaba

Fantastic experience: Tiene de todo me encanta

Positive experience: Si lo tuyo es el mundo de los videos juegos entonces te sentirás en el paraíso.

Fantastic experience: Everyone was super nice helpful and just pleasant!

Fantastic experience: Great Experience Love it der feel right at home

Fantastic experience: Always helpful, hey too helpful always spend more than I planned LOL job well done folks.

Fantastic experience: Quick and easy transactions

Positive experience: GameStop is a good store to buy video games and console units from. I got a great deal on an Xbox One X, I am very happy with their prices.

Fantastic experience: Great staff

Fantastic experience: I had a great experience with my brother the staffs diversity also helped me feel comfortable while I browsed and bought fallout 4 and kingdom hearts

Fantastic experience: The cashier and I had a conversation about Smash. It was a good experience.

Positive experience: Para quienes son avidos jugadores parece el lugar adecuado para juegos nuevos y usados..Gran variedad y buena atencion.

Fantastic experience: Goos

Fantastic experience: Have gamers in the house n gamestop is the place for games n machines

Fantastic experience: Ship Games good place for kids

Fantastic experience: They got what we looking for.

Positive experience: Nice people, went it there to check on a game for my nephew, did not have the game, but they were courteous and friendly!

Fantastic experience: They had the Nintendo Switch and FIFA 18 game we wanted, all new in box