GameStop

Fantastic experience: Absolutely love this GameStop! The staff is super knowledgeable and always ready to help me find the latest games or suggest hidden gems. The atmosphere is so welcoming, making every visit a fun experience!

Negative experience: Terrible experience. Wouldn’t recommend giving this location or company any business. Insane how much GameStop has fallen off from back in the day truly a shame.

Fantastic experience: Game stop is good because I like to play games.

Negative experience: Watch out for this location. Items are displayed at one price, but you may be charged a higher amount at checkout because, according to them, “the promotion ended.” It’s disappointing to see a business try to take advantage of customers this way. The game I picked up from the shelf was clearly marked at $49.99, but when I went to pay, I noticed the total was about $30 higher than expected. When I questioned the clerk, he claimed they had “forgotten to update the label.” What’s worse is that he didn’t disclose the price difference before completing the transaction. This lack of transparency is unacceptable. Definitely one of the worst experiences I’ve had at a GameStop.

Negative experience: honestly one of the worst costumer services there is waited almost 2 hours for something so simple to get resolved wouldnt come back here at all staff is awkward and rude

Negative experience: Today's order includes my remote control and headphones. The service was normal, but I checked the receipt now that I'm home and it says I declined the warranty, even though I never clicked "accept"; I only paid with my card.

Fantastic experience: Man o man, i spent the last 2 weeks before Christmas looking for a Pokemon set or pack for my son he’s 8going on 9 in April. Got out of work at 5 pm i work On biscayne and 135th and live in Hollywood and i went To every store I thought would have Pokemon cards on the way to Hollywood and i told My gf stop here stop here stop here even i was Annoyed at myself , then it dawned on me “GAMESTOP DUHHH” long story short, not only did Orion help me pick something good for my son with the Pokemon cards but he also brought cards out of his own collection to give to my son for Christmas, may not seem like something crazy but i used To collect Pokemon cards yugioh beyblades magic and action figures i know When i was Into it there was no way I’d give parts of my collection away for anybody this bro brought out cards from his own collection protected and sealed for my son never met me not even in a painting but this man went all out for my son, he then asked me to bring him by the next day…..this man gave him a box of cards on top of the pieces he had already given him…..faith in humanity restored respect for collectors restored and faith in people for me, restored needless to say I’m not going anywhere but to this GameStop anytime i need anything game wise and i know My son will never forget it my son is on the lower spectrum of autism and adhd and his words as we walked out after meeting Orion were “ man that guy was very giving, i am Very appreciative of him and his kindness, he gave me some good cards and a whole box” i have Never heard my son speak so clearly and firm and it just goes to show how a small gesture can go so far thank Orion for making my sons Christmas one he will never forget

Fantastic experience: I like game stop so much

Fantastic experience: Friendly staff. Great location. They helped me and always have ton of stuff on sale here or discounted

Negative experience: Ripping them kids OFF 2.02 for the sell of a game is pure insanity!!

Negative experience: Asked the guy behind the counter if they had any Xbox series s consoles his eyes stayed glued to his phone like I was bothering him, another guy ended up saying yes, i said thank you and walked out.

Negative experience: Employee lied to me and said that because I was returning a 2nd pre-owned game in a week I didn’t like that their policy is 1 time only so I had to sell it back for $20 less than I paid for it 2 days ago. This is NOT their policy!!

Fantastic experience: GameStop is always easy in and out. This one in Pines is one of my faves

Negative experience: The store smells like mold is in the carpet and it smells disgusting I can’t even begin to believe that they have their employees working like this all day so bad for their health , secondly not a single soul was able to give me a new Nintendo switch after I purchased one back in October the warranty didn’t transfer from one switch to the other because it’s a one time use warranty maybe they should say that instead of it’s a one year warranty it’s a scam and I’ll just continue to buy online the store looks like a mess for the little bit of traffic they get in here

Negative experience: Employee told me they don’t sell Pokémon cards anymore, even though I was told from another store manager, that they should have Pokémon cards. Kind of fishy?

Negative experience: The worst store I’ve been in Two people working and one didn’t even know where he was standing and the other one just kept talking to his girlfriend on the phone I was waiting with 3 other people and they didn’t want to work

Fantastic experience: Sean at the store in Hollywood Florida is very polite, helpful and remembers things that most people would probably call irrelevant, he deserves a raise or promotion

Negative experience: Employees confused sent me all over the place to different stores ended up finally getting someone's help elsewhere

Positive experience: Good selective place

Negative experience: Store has an absolutely horrible smell of mold and old carpeting. Don’t know how the employees can deal with that for an entire shift.

Fantastic experience: Good clean store. Varied selection. Nice people.

Fantastic experience: Ryan amazing all the guys at front desk cashier very efficient explained everything and made me feel comfortable made me laugh was having a bad day I will be coming here more often there's a gamestop by my house on Aventura but Nope Thank you so much wonderful staff

Fantastic experience: Dj was the best!!! He helped me pick out the item I needed and was very friendly, will definitely come back! Great vibes

Fantastic experience: Excellent Service, The guy was very helpful. 5⭐️'s.

Negative experience: The WORST EXPERIENCE. I preordered a game I’ve been waiting 4 years to come out. A month in advance so I could pick up the hard copy early and play with the early access. The guy looked up my old membership and started asking me for my address. I thought to update all my information. But NO. He was setting me up for an online order so he could hit his numbers without me knowing. So when we were done with paying he tells me the game will be shipped. Which is NOT what I wanted. I told him this and he said OOPS TOO LATE. It’s already done. Now the game is about to come out and I’m gonna get the game delivered after the release date. So all the extra money I spent for early access is in the trash. After talking to a manager apparently he lied because he wanted his bonus. They could have changed it right there but no. They said it’s too late. Now I’m screwed. Never going to GameStop again. What’s the point? So I can be lied to and manipulated. 20 years of being a customer and for what???!!!!!!!!!

Negative experience: Estafadores, cuando le dí mi tarjeta para pagar me agregó sin mi autorización el pago de una membresía, me di cuenta y no hubo forma de que me devolvieran el dinero

Fantastic experience: Very nice customer service

Negative experience: I bought a Nacon 5 whatever controller spent over $200 on the thing we weren’t happy with the controller next day tried to return it and they won’t take it back ?!? What am I supposed to do with a controller I can’t even use?

Fantastic experience: Good place to shop

Fantastic experience: Manager was very attentive and organized store and professional . Phil the was amazing thanks again for the advice and customer service 10/10 recommend

Fantastic experience: I order all my games from here and the prices are great and they never let me down

Negative experience: Be very care with this shop when you sell your PS5. I did and forgot to remove my debit card and they made a 79.99 purchase using my card.

Negative experience: The worst gamestop customer service. I don't understand why the District hires them because they are the worst employees.

Positive experience: Nice spot, parking is available to a degree.. employee that assisted me get an A+

Negative experience: Why have a number to call when employees act like to to busy to answer the phone when they only have 2 customers in the store bad services

Fantastic experience: Good service

Negative experience: Terrible service please don't go there,I bought a controller and didn't like the color and they don't let me change it after I buy it

Fantastic experience: This location has been absolutly amazing from the moment i bought my playstation here. They fufilled my warranty with no fuss no muss. Easy process. Easiest experience all due to the main employee miles. That man is an amazing worker, a breath of fresh air in the world of hospitality. Def will only be coming here for my gaming needs

Fantastic experience: es muy bueno

Negative experience: I made two preorders in the gamestop of hollywood beach (assassins creed mirage and starfield) but i had to move for another city, and to my surprise is impossible to employees of this store make any gift cards, even though I'm physically in the store closest to my house and the store clerk is talking to them. The hollywood gamestop will only accept a refund if I go to their store in person, which means 1 hour of travel to recover 10 dollars. That's ridiculous! I don't recommend it, they are not flexible and don't help at all, they have my money and making it difficult to return it.

Negative experience: This guy was super rude and aggressive, how you guys hired somebody like him??!

Negative experience: Worst costumer service I ever seen before.

Negative experience: they scam me out for buy 2 games get 1 one free I bought 2 games and I grab the third game my total was 81 bucks with warranty the employee didn't ask me about it for pre own games

Fantastic experience: Today I was there and I really liked how a big guy named Jorge Consuegra works. I am an immigrant from Ukraine and I still don't know the language well, he helped me change the operator and spent a whole hour with me, he helped a lot and I am grateful to him!

Negative experience: Horrible service. I mean who closes a store at 6pm to then reopen at 6:30pm. We waited outside till 6:40pm and then just gave up and left. Do not come here. Store smells, and customer service sucks. Id rather drive the extra 30 minutes to the mall.

Negative experience: Horrible customer service the guy that worked there I believe his name is Miles was too busy on his phone. I had to wait about five minutes for him to finish texting buddy looked like he didn’t want to work

Negative experience: This store should just close cause this is the 3rd time I visit and there’s always a sign saying “be back in 30min” or “ lunch break” doesn’t make sense when the store haves operating hours

Fantastic experience: Who doesn't love GameStop? Or rather in my case, what kid doesn't love GameStop? Brought my 7 year old and she loved browsing the video games and Pop Vinyl dolls.

Negative experience: Garbage the work there was so bland and played mr know it all I came to trade cds and he didn't take them but I dent my hot friend in and all of a sudden he made a acception I won't say who because am not the type but don't recommend

Positive experience: Good location

Fantastic experience: Went here to get a controller only had used ones, but need one and it works. I would agree with them being out of stuff. Also can’t complain to much have received a free $80 game do to their new hires lack of experience…. Can’t be to mad

Fantastic experience: Helpful employees.

Negative experience: This is the grossest GameStop I have ever been in. When I went in I was already overcome by the stench of BO. As I got closer to the cashier, I realized it got stronger. God, I wanted to vomit and now make it a point to never use this gamestop.

Negative experience: They never have nothing here.

Fantastic experience: Love this location. The staff is always helpful and never overcrowded.

Positive experience: No hay variedad

Fantastic experience: 店員很親切！

Fantastic experience: the best for my gaming and stream

Fantastic experience: The guys here always help me out and we always end up having a good laugh.

Negative experience: This store has the most horrible customer service I ever experience. Every time I come, there is a problem with my warranty exchange. They are very unprofessional and does not care about their customers who come there. Everytime I come there no matter who is there it’s a problem trying to do a warranty exchange…They are lazy employees and should find a job they like. It’s 5 mins away to my house. I always have to go out my way to a more professional GAMESTOP. They should not be there if they people who’s wants a warranty like trash they they are acting… Yea I’m talking about you James and that kid who seems like he don’t wanna be there at all!!!

Fantastic experience: Love coming in and the workers saying my name. Place is nice and organized. And great workers.

Positive experience: Decent experience seems like everyone is new so you have to explain clearly what you’re looking to do outside of just purchasing a item.

Fantastic experience: Haven't been to this location in years. My son just started getting into playing game consoles. He's playing the Wii U, so we went in looking for more games. I asked where the wii U games were, and the guy said they pulled them, and are no longer selling wii U stuff. Then he said, let me see what I have in the back. He came back with 4 games that were going to be sent back to the manufacturer. Just so happened that 3 of the 4 games I was looking to purchase. My son was SUPER happy they had the games. I do have to say, the worker was absolutely awesome! He didn't have to do what he did. I ended up purchasing all 4 of the games. I hadn't planned on leaving a review, but I felt it was necessary to give praise to the dude behind the counter. I'll be going back there more often now.

Negative experience: I just purchased a preowned copy of Animal Crossing. Came home to put it in my switch only to find THEY HANDED ME AN EMPTY GAME CASE WITH NO CARD?!!!!

Fantastic experience: Got some UNO cards for cheap. Bring back the Nintendo mini. I missed it the first go round.

Negative experience: Ordered a game on Saturday never got the "its ready notification" so I called the next day, no answer, I finally decided to just go in. The store was supposed to open at 12pm I arrived at 1 waited in front for 2 hours no one came. Customer service refuses to refund me. I WILL NEVER GIVE GAMESTOP ANOTHER DIME AGAIN!

Fantastic experience: Manager helped me out big time in all aspects Not much you think when it comes to gamestop but small customer service goes a long way when done right! Bless up

Negative experience: Literally called this morning about dying light asking if there would be an early release, I was told on the phone that for me to come to the store at 9pm that there would be an early release only for me to show up to a closed store I’m canceling my pre order and buying it through the psn store this store does not deserve my money and time as they like to waste my time telling me to come to a closed store

Negative experience: Quotes one price in tower shops (didn’t have item ) drove to Hollywood game stop price change $49 dollars . Mgr explain Abrupt rude The tower shop store s not updated didn’t even try to verify . Abrupt doesn’t allow customer to talk , cuts you off . Any way I paid the price wasn’t gonna let my kid down -

Positive experience: Great services

Fantastic experience: Mi hijo lo ama. Siempre que viene a Estados Unidos va a comprar y a vender juegos.

Fantastic experience: Expedient, friendly, knowledgeable service

Fantastic experience: THEY GAVE ME 1 GAME FOR 59.99 DOLLARS AND INSTEAD OF LETTING ME PAY 60 DOLLARS THEY MADE ME PAY SOMETHING CALLED TAX

Fantastic experience: This GameSpot is in the Deerfield Shopping Plaza, the GPS takes you right there. There's plenty of parking, the strip mall doesn't seem to be fully occupied. Easy entry into and easy means of egress.

Fantastic experience: Buena atención

Fantastic experience: They always have what you.are looking for

Fantastic experience: I walked in and i was immediately greeted by haylee. She was super friendly and very helpful in helping me look for what i needed. Amazing customer service and the store was neat and clean would buy from here again.

Fantastic experience: Good

Fantastic experience: I love the service. Employees were very helpful, went out their way to help me. Made sure I left with a solution instead of a problem. Will always come back here

Positive experience: No comment

Fantastic experience: Ordered 2 of these @ $10.00 each. Pre paid using my Debit card and had them Delivered directly to the store. Customer service was Excellent!! Staff was on point. Friendly and very helpful.

Positive experience: Well its a store and different lin9ds of things.

Positive experience: This game store has alot of selections for big time gamers but I was looking for a retro system because I'm a dinosaur. Unfortunately they we're not able to help me but I enjoyed the experience and the clerk was very helpful.

Fantastic experience: love gamestop very cool

Negative experience: The staff are very lazy they have cd Game boxes on the Shelf that they don't have in stock because they're too lazy to change them out for ones that are in stock It's seems their only goal is to do such a poor job that you are forced to check online for everything

Negative experience: This place is the WORST GameStop in Hollywood, the customer service at this place is ZERO, the staff is not friendly at all and it seems that respect to the customer is long forgotten; My kids picked 2 games from the racks, we walked to the counter and the "lady" at the counter not only did not acknowldge when both of my kids said "hello" but, she proceeded to loudly say " we dont have these games" ..and ignored the questions..we just walked out...I understand is the day after christmas and if you are not happy at your job, just dont come to work..and for the owners of this store.. check the people you are bringing to work at your store, the store is on dissaray and is seems they do not know what they have in stock and they ignore customers questions..when asked... Avoid this store ar all cost...not worth even a drive by.....

Negative experience: Horrible service? The lady in the store of the dic 24 is horrible, she just said I don’t play that I don’t know about that like....

Fantastic experience: Chen has the best customer service! Greeted me and was open to helping me with my purchase. Extremely helpful and very very kind. Represents this store very very well!

Fantastic experience: Just came outta there with a game (ghost of tsushima) and those guys treated me so nicely and professionally. Went the extra mile for my satisfaction. I liked that. (Hope I don't mess up their names) it was chen and dk . Great customer service.

Negative experience: I am a door dasher driver and I accepted an order that was a large amount at gamestop. And I arrived at the store to pick up the order and “Michelle” if that’s even her name, the “Manager” refused to let me take the order due to the customers ID not being shown. She was very nasty and rude. If you guys are going to be on doordash then you need to allow things to get done. It’s a inconvenience for everybody. And the customer service was at an all time zero.

Negative experience: La atención es muy descortés. No son nada amables en especial la chica que trabaja alli

Negative experience: Soy pro member since 2012 la atención de MICHELLE fue horrible. Me mintió con el precio, quiso cobrarme un seguro que no es obligatorio. La atención fue pésima. No volveré más a esta tienda

Negative experience: I have tried calling multiple times in the past 3 days and no one ever answers the phone. I can understand being busy for the day but 3 days in a row at gamestop? Come on now that is ridiculous.

Negative experience: Poor customer service

Fantastic experience: Muy bien ubicado y buena variedad

Fantastic experience: The store and staff are amazing. Any bad reviews are from people asking for the staff to go above and beyond their pay grade. And if your response is that anyone could work there, you'd be wrong. There is no way that any of these people would work for minimum wage, with no hours and customers that refuse to treat you like humans. Also, Michelle and Tad are the best! Knowledgeable, sweet and they have common sense.

Negative experience: The store is good but the service is terrible.

Negative experience: One of the worst shopping experiences ever! Beware of the angry woman with dreads who works behind the counter. Bitter, condescending and has some kind of chip on her shoulder. I went in with my son ready to buy a Switch Console and she literally yelled at him to fix his mask while he was asking her a question about it. Not to mention her level of aggravation when we were asking questions about the games on the shelf. She yelled, "don't you know they're in alphabetical order!" This person doesn't deserve to work at Game Stop. They're plenty of people who are out of work due to COVID who would gladly take her spot and do a better job! Game Stop needs to do better! Needless to say, if the console wasn't sold out everywhere else, I would not have even bought a thing at this Hollywood store.

Fantastic experience: They are pretty cool staff

Positive experience: Not many games