GameStop

Fantastic experience: I had an ok experience here. I put in my card for psa and the employee gave me the card sleeve to put it in (it was stuck btw which worsened my grading). I guess I put it in a bit too shallow and he pushed it deeper into the sleeve pretty roughly which really pissed me off. Receiving it back was very nice though. Very nice women working here. They also put vaporeon and charizard in the chairs and they looked like they were playing cards together. Very cute for them to do that. But I really like this GameStop (except that one man). Just make sure you’re on your cards 100% of the time.

Fantastic experience: Naomi and Drew are so personable and helpful!!!! I love coming here so much

Fantastic experience: Employee very knowledgeable, polite and very attentive to my needs.

Negative experience: Don't waste your time, money or gas with this location. Ordered something online that was in stock just for me to have to call 5 times and almost 3 hours later finally someone picks up the phone to tell me they canceled the order because now it's out of stock which doesnt show that it was canceled in the app. What a joke, I wont be renewing my pro membership anytime soon. Best to stick with Target & BestBuy

Fantastic experience: I came in feeling a little overwhelmed and under-informed, but Ms. Naomi completely turned my gloomy day into sunshine! The store was neat, clean, and very well organized, with clearly labeled discounted items that made shopping easy. What truly stood out, though, was Naomi’s superior customer service, patience, and genuine kindness. She took the time to help me understand everything without making me feel rushed or pressured. I honestly wasn’t planning on becoming a Pro member, but thanks to her help and professionalism, I walked out with a Pro membership and even placed some preorders. Because of Naomi’s outstanding service, I’ll definitely be bringing my friends and family back to this location. She made the entire experience memorable

Negative experience: Im verry unhappy with the service l was provided at gamestop with the employee named Kyle he charged me a an extra twenty five dollars for a game stop pro that I never asked for.

Negative experience: carpet smells

Fantastic experience: had a fantastic experience at this GameStop! Brianna and her staff are incredibly knowledgeable and helpful. The store is well-organized, and they always go the extra mile to make sure you find exactly what you’re looking for

Fantastic experience: This is my favorite Gamestop, great customer service by Brianna, if they dont have a item she actually look it up and tell us which Gamestop have it. Always smiling, provided information as far as deals and new incoming items.

Fantastic experience: A+ Service was very clean and they were very attentive to what I needed

Negative experience: I had an extremely frustrating experience at GameStop. I called ahead about trading in a game and explained my situation in full detail. The employee on the phone assured me there would be no problem at all. After driving over 20 minutes to the store and waiting in line, I spoke to the same salesperson I had talked to on the phone. At that point, he suddenly told me he could no longer help me purchase the game. What made it worse is that they literally had the game in hand and still refused to sell it to me. This was after I had already clearly explained everything on the phone beforehand. The whole trip was a complete waste of time. I ended up going to Best Buy and was able to purchase the same game for much cheaper, with no issues at all. I’ve spent a lot of money at GameStop in the past, but after this experience, they won’t be getting my business again. I can’t believe customer service like this is acceptable. Below i added some pics of what the sales guy looks like for future reference.

Negative experience: I had a terrible experience with the employee named Ash. I came in to do a trade in. After waiting in line behind 2 people i was told to stand to the side because the trade in “takes longer” after waiting for another 2 customers to be helped i finally decided to ask when she would help me because the line was getting longer. She was extremely rude and told me to go to another store although i had been waiting before the customer she was helping. Not only that she told me this was the stores policy. This was a major inconvenience to me. A complaint was filed. It sounds she needs to work on time management. If i could give 0 stars i would. The Pembroke lakes square is a much better location and the employees are much more friendly.

Fantastic experience: Very nice customer service, one of the more organized Gamestops I've seen too. Grabbed my first ever funko pop on clearance.

Negative experience: There no GameStop

Fantastic experience: Awesome staff an great service... Take my Money!!! Even better then before. Making gaming easy!

Negative experience: ⭐ 1 star (would give 0 if I could) Went in to purchase the Nintendo Switch 2 and the store manager refused to sell it to us unless we also bought additional games we didn’t want. This is not store policy and is an unfair sales tactic. He was rude and unprofessional, and since he’s the manager, there’s no higher authority in-store to escalate to. Save yourself the frustration and go to any other GameStop, this location is not worth your time or money.

Negative experience: Cashier tried to force upgrade my GameStop account ($25 dollars) to buy $60 dollars worth of pokemon cards

Fantastic experience: Christian was so helpful and a great worker I love GameStop just for him

Negative experience: Extremely Disappointed with the Service I had a very unpleasant experience at this GameStop location due to the behavior of the manager, Luis. I was trying to purchase a new game, but he attempted to sell me an opened copy while insisting it was “new.” When I declined, he sarcastically offered to “make it look new” by putting it in a clear plastic bag and sealing it with tape—completely unprofessional and unacceptable. When I asked for his full name to report the incident, he sarcastically replied, “Luis the manager,” as if mocking the situation. His entire attitude was rude, dismissive, and disrespectful. As a paying customer, I expect honesty, courtesy, and integrity—none of which were demonstrated here. This experience has made me reconsider shopping at GameStop entirely, and I certainly won’t be returning to this location. I hope upper management seriously looks into this.

Fantastic experience: Staff is very friendly and helpful!

Negative experience: I called this location on Tuesday, May 13, 2025, at approximately 2:20 PM to inquire about a product, and I was extremely disappointed by the customer service I received. The gentleman who answered the phone did so in a noticeably rude and dismissive tone. When I asked a question, he responded sarcastically and, rather than offering assistance, asked in an impatient manner if I planned to ask two questions. This kind of attitude is unacceptable, especially for a customer simply seeking information. A little professionalism and courtesy go a long way, and unfortunately, that was completely lacking during this interaction. I hope management addresses this, as it reflects poorly on the store and brand.

Fantastic experience: This is a great place to shop in if you are into things like pokimon and more

Fantastic experience: Man Liz and Drew took care of me, I had a wonderful time here! EXCELLENT CUSTOMER SERVICE

Fantastic experience: I just stopped by GameStop to ask about the Nintendo switch. Liz attended me and she was super helpful and very insightful about the products and which switch is better for me.

Negative experience: I give them less than one star. I called corporate and they were no help. They never answer their phone. I called 25 times in a row and they never answer their phone. They suck. I give them less than one star. Don't ever ever ever ever shop there let's hope they go bankrupt.

Negative experience: Went today for the Eevee Prismatic drops and the store manager allowed the first person in line to buy all the stores units even though the line of 30 people were all there to buy it. Shady and unfair business practice..

Negative experience: This store has been the closest to me for over 15 years and I have reluctantly going here because of that but my last visit here, will be my last. The manager has some of the worse customer service skills I have ever seen. They refuse to help overall and if they try, they make you feel like a burden. If you need a gamestop, do yourself a favor and go to the one across from the Pembroke Lakes mall.

Fantastic experience: I have been Shopping at this Game Stop since 2003. Great Service and the Manager is someone you can trust!

Fantastic experience: Haven't been to GameStop within the Publix Commons Plaza since 2018. It has really changed so much. The last purchase that was made from there was Neon Red/Neon Blue Joy-Con Nintendo Switch Console for $499.99 using my debit card. I'm so glad to have done that purchase.

Fantastic experience: Great experience Very nice staff

Negative experience: Honestly the worst GameStop I’ve dealt with. It’s a miracle if they answer the phone when you call and they choose to close and shut down everything at 8:50pm although they’re open until 9pm so they can leave early and not be held up late. If the store says it’s open until 9pm then service should be allowed before that time period. Just a very poor customer experience and very lazy unproductive employees and management.

Fantastic experience: Great games customer service

Negative experience: Your life is in danger the moment you walk into these stores.

Negative experience: Adding warranty to games without telling people during checkout process look I get it it’s numbers but at least inform the customer 4th time this has happened to me but I just chose to ignore it giving people a chance to do right next time the manager name was definitely Luis and it’s not okay it’s literal stealing I was a store manager before and this is not okay so Eddie if you’re reading this I’m not sure if you’re still the district manager I would hope you’re not encouraging this behavior in your district these are bad practices this is supposed to be a simple customer experience for someone to buy games and etc not a car dealership and pushing bad practices

Negative experience: Just learned that Sharice is no longer working at this location. This is a huge let down, as she was the only reason I shopped at this location. I had a few interactions with the Store Manager and every time I dealt with him, I felt as if I was being a burden. Aside from me feeling like I was bothering him, it was a very transactional experience. This location is closest to me, but if I continue to shop at GameStop, I will be choosing a new location or just purchasing from Target instead. What a huge let down.

Fantastic experience: Encontré lo que tanto buscaba para mi nieto,cel muy contento.

Fantastic experience: We love this game stop!

Fantastic experience: Very friendly staff, they even helped me look for an item I could not find and went as far as going to the back to check if they had any left in stock. Would absolutely recommend.

Fantastic experience: Awesome Gamestop all staff are super knowledgeable and helpful.

Fantastic experience: Great selection of games, decent assortment of accessories, and overall attentive service.

Negative experience: Change the manager, please. Everybody is cool at the store but 2 times i had to deal with the manager, I felt that he was doing me a favor. Even after expending $250, no thank you, no smile, no have a good day... I go at least once a week and the team is cool there, always nice and caring. Everybody but the manager (i guess he is). To understand how mad I am right now, this is my first ever google review

Negative experience: Placed a online order for hollywood their website put it to this store. I called and called and called so many times nobody picks up. And customer support over the phone is horrible and the wait time is atrocious . Do yourself a favor and never ever ever I mean ever spend your money here. Why pay them to give you a hard time? Why are you going to pay to be inconvenienced? If you're gona pay a company the least they can do is help and try to make the experience less of a hassle. Instead this company makes it extremely difficult aggravating and just not worth the time wasted. I spend 3 hours trying to fix the issue myself online. Calling paypal. Trying to refund the online order that was sent to the wrong store. That's 60 dollars of time I could have just went to work and made the money. Ordered on amazon and call it a hassle free day. Yeah I hope gamestop goes out of business they clearly dont want my money.

Fantastic experience: Great staff

Fantastic experience: Needs more funko pops

Fantastic experience: Friendly staff and very knowledgeable with the things that I needed.

Negative experience: I live 1 mile from this location and would rather just drive to a farther location. The workers here don't enjoy their jobs. I stood there while 2 workers talked for 5min while ignoring me and also ignoring the phone ringing behind them. I was the only person in the store at the time. Just bad customer experience all around I see why this company is struggling.

Negative experience: Yo no le daria ni una estrella, porque ayer se compro una consola xbox1 y hoy 3,/25/2022hemos venido a devolverla porque no funciona y estamos desde 10:55 am esperando abran a las 11;00 am y ya llevamos mas de media hora esperando alguien abra la tienda y no aparece, es una falta de respeto al consumidor por partida doble, ya que ayer no probaron el equipo alegando estaba bueno y hoy no han abierto en tiempo.

Fantastic experience: Your stop for your gaming needs

Fantastic experience: Great store

Fantastic experience: Grow up with this GameStop since childhood and has always been clean, the associates have gotten better & better over time.

Fantastic experience: Smooth and easy always great customer service

Negative experience: Due to covid-19 they absolutely have nothing wanted to try to find a controller nothing on hand so you plan on buying any type of hardware for your systems the best advice I can give you is order online don't even waste your gas to drive over there to see if they have it

Fantastic experience: Awesome place!

Positive experience: Falta surtir no hay ninguna consola de playstation, están agotadas

Fantastic experience: Always Helpful and Nice things to buy at great prices and great deals on low sales

Fantastic experience: This is a great store. They are always so helpful and their managers are very professional. All of their employees are super knowledgeable about video games and they are always patient and friendly with all of the different kinds of customers that come into the store. I'm so glad that I have this GameStop nearby.

Fantastic experience: Very very informative and professional and got exactly what I wanted

Fantastic experience: Always awesome

Negative experience: Not much to say besides the fact they rip you off and not very helpful when it comes to game knowledge. Pretty much have to make sure u google or be youtube ready because theyre pretty much not gonna know

Fantastic experience: Baby yoda hoodie! Do I need to say anything else . Cool store has some good knickknacks on top of the games

Fantastic experience: My grandson's favorite place!

Fantastic experience: Manager was friendly and helpful

Fantastic experience: Grrat customer service! The associate there today really listened to my problem and helped me out! 10/10 would shop again! #notsponsored

Fantastic experience: i love coming here! They have so many games; including very old ones. They always have amazing prices and this store is very well maintained. Their clearance sections has so many games you didnt even know you wanted. I love their customer service, very chill and attentive. Awesome.

Negative experience: Not happy with the computer system, it only tracks the last 5 purchase which means they can't see the warranty on an item I purchased in the past. They should be more like bestbuy

Fantastic experience: Awesome service!!!!

Fantastic experience: only problem here is really just the costumers. the rest is great. the employees are very nice. shoutout to those two workers who helped me find and get the glow in the dark molten-man funko pop. this place has history with me.

Fantastic experience: GameStop what is there to say.

Negative experience: Just called asking a question about the preorder and the guy who answered was of 0 help. He hung up on me. I will never go to this location again. Please reevaluate who you employ

Fantastic experience: Great store with a friendly and knowledgeable staff!!

Fantastic experience: Excellent.

Positive experience: Great place decent choices...decent prices

Fantastic experience: The customer service is always very nice and helpful plus the store is full of hidden jems if you like gaming merch.

Fantastic experience: The salesman was very nice and knowledgeable about the games, excellent experience.

Fantastic experience: Great friendly staff and excellent service every time.

Fantastic experience: This is the place to be.Great Customer Rep's in a hostile free environment and a wide selection of merchandise to choose from

Fantastic experience: Es un buen lugar y tienen un buen servicio pero al vender consolas de segunda te la dan con un mando usados

Fantastic experience: Always a great experiance here at game stop.

Positive experience: good

Fantastic experience: The staff here were very helpful and friendly in assisting with our transactions and providing detailed information about products offered. The store was clean and well maintained and conveniently located for quick shopping trips.

Fantastic experience: Buena atención de la empleada

Fantastic experience: I have bought tons of product from this location and I can honestly say the employees are always more than willing to help. A girl who works there just made sure I capitalized on a deal I wasnt even aware I was eligible for. Definitely recommend.

Positive experience: I kinda stayed away from this franchise due to bad transactions but went in to look at prices, found some merchandise on sale. Still won't give in to fully shopping here.

Fantastic experience: This store has variety of games wether new or use...good prices and service

Positive experience: It was good with service but some items were pricey, others were really good.

Fantastic experience: GOOD CUSTOMER SERVICE

Fantastic experience: They are always so helpful! They offer me products! They are knowledgeable and love talking about video games! They are not pushy at all!! i ❤ this location!!

Negative experience: I share a account with my best friend so naturally the account and preorders are in his name. When I came to pick up the game I preordered I couldn’t pick it because I needed my receipt. That’s fine I understand that but I have all the account info from the phone number to the email and password. When I ask to please call if they want to verify that my friend knows me all I got was “no can’t do that.” And “There’s nothing I can do he needs to be here.” Terrible customer service. Cashier didn’t even try to help out in any way or try to at least call to check.

Negative experience: Customer service could have been better

Negative experience: Garbage, needs to go out of buisness. BUYER BEWARE: Do not buy used Gamestop Certified Consoles, you are asking for a very had experience.

Fantastic experience: Excelente tienda donde se encuentra todo lo relacionado con videojuegos

Fantastic experience: I love coming to this place

Positive experience: Cool

Fantastic experience: They're good to me here. And I don't even buy games.

Fantastic experience: Always take my kids here for games and odds and ends. Great service and selections. Even found myself a game or two. Thanks!

Negative experience: Don't know about Gamestop. I'm not a 'gamer'. Went to Publix & GNC

Negative experience: This is a let me look busy before the customer ask me a question kinda store all I needed was God of War after 15min of waiting got the game would've had better luck at target or best buy

Positive experience: New people make it a little better. More willing to help you.

Positive experience: Didn't have what I wanted,used games PS3 too expensive

Negative experience: Rude crass arrogant employees, just asked for my money back, will never go to another game stop again..#doneforlife