GameStop

Fantastic experience: This place is closed and should be labelled as such

Fantastic experience: Great place for new and used games, consoles, accessories, memberships, gift cards, merchandise and more you get free items with a membership my son uses his mostly for Pokemon cards he just got his little brother a new glow in the dark controller which made him extremely happy GameStop should definitely be your next destination for your gaming needs ☺️

Fantastic experience: Katie is a cutie and helped me find a good present for my big brother. THANK YOUUU

Negative experience: Went to buy 2 x $20 Steam gift cards. I paid $40 by credit card but they couldn't activate the gift card, so they refunded me. I used a different credit card and the same issue: $40 was taken out of my account but they still couldn't activate the gift card. The employee said I was refunded. In a last ditch attempt amidst unhappy customer waiting in-line and absolutely no help from the employee visibly frustrated wanting for me to fade away, I took a new set of gift cards, and went through the same process. Same issue: $40 paid and the employee said I was refunded again. Moral of the story - $80 paid, no gift cards, no help. I used to buy Roblox cards monthly for my child, then they changed the rewards without notification for which we had paid a membership for. Avoid this place.

Fantastic experience: Solid Gamestop all the others I've been to around. They have a pretty good selection of anime figures. Staff is nice and knowledgeable about their promos.

Negative experience: I've been sitting in the parking lot for about 30 minutes I see a sign on the door that says break be back in 30 minutes and no one still having arrived this is unacceptable there should be two employees in the store at all times you have at least five customers sitting out here including myself that's waiting to get out this is so unprofessional

Negative experience: I drove for a Christmas gift. Hours say open till 8 on google maps and it was closed

Negative experience: Went online to look at Xbox controllers found the one I want it said $45 went there they charged me $70 I showed the website to the clerk she told me that management hasn't changed the website. This wasn't the first time this happened at a GameSpot so I won't be spending any more money at gamestop

Negative experience: Yesterday I was put in handcuffs and racially profiled by a male by the name of Fabian. We went in to trade in phones and he called the police due to an error on his end instead of informing us of the issue. We were greeted by 2 police officers that were extremely kinda and understanding, they explained everything to us and informed us that Fabian saw the error and chose to do the unprofessional thing and call 911 opposed to telling the customer and carrying on with his day. It was extremely humiliating to say the least, thank god for the awesome cops that showed up because it could easily turned out bad.

Positive experience: Variedad de productos, algo de ropa, PS, case, figuras, juguetes diversos. Buena ubicación.

Fantastic experience: Leo is the man!!

Negative experience: Why do they open at 12 today but I come at 1:50-2 pm and the doors and gates are still closed maybe get employees who can show up to work on time and do there jobs

Fantastic experience: I recently had the pleasure of visiting GameStop on 17th Street Causeway in Fort Lauderdale, Florida, and I must say that my experience was nothing short of exceptional. From the moment I stepped foot into the store, I was greeted by Leo, a truly outstanding employee who made my visit truly memorable. Leo's professionalism and knowledge were immediately apparent. He went above and beyond to ensure that I had a fantastic experience. Leo's warm and welcoming demeanor created a friendly atmosphere that made me feel right at home. It's rare to encounter someone so genuinely passionate about their job, but Leo's enthusiasm for gaming and customer service was truly inspiring. Not only did Leo possess an extensive knowledge of the products available, but he also took the time to listen to my preferences and recommend items that were perfectly suited to my interests. His recommendations were spot-on, and I ended up purchasing a few additional items that I wouldn't have considered otherwise. Leo's ability to understand his customers' needs and provide personalized assistance truly sets him apart. Moreover, Leo's attention to detail and dedication to customer satisfaction were evident throughout my entire visit. He patiently answered all of my questions, ensuring that I had a thorough understanding of each product I was interested in. He even took the time to demonstrate certain features, enhancing my overall buying experience. Thanks to Leo's exceptional service, I left GameStop on 17th Street Causeway completely satisfied. The level of care and attention he demonstrated exceeded my expectations, and I left the store feeling like a valued customer. Leo's expertise, coupled with his friendly and approachable demeanor, made my visit enjoyable and stress-free. I highly recommend visiting GameStop on 17th Street Causeway in Fort Lauderdale, especially if you have the opportunity to interact with Leo. His professionalism, knowledge, and customer-centric approach make him an invaluable asset to the store. Whether you're a casual gamer or a seasoned enthusiast, Leo's expertise and commitment to providing outstanding service will undoubtedly enhance your gaming experience. In conclusion, I cannot speak highly enough of Leo and the exceptional customer service I received at GameStop. If you're looking for a knowledgeable and welcoming individual who will go above and beyond to ensure your satisfaction, Leo is the person to see. I will definitely be returning to this store for all my gaming needs, thanks to the outstanding experience Leo provided. Thank you, Leo, for making my visit to GameStop on 17th Street Causeway a truly memorable one!

Fantastic experience: Had the game I wanted

Fantastic experience: The best game shop in florida

Fantastic experience: Hey Question: do they sell PC games on disks there?

Negative experience: Nobody ever answers the phone ive been calling there for 4 days at all hours

Fantastic experience: Chris was super cool and had awesome customer service. Made my trade in process seamless and worth the store credit! My new favorite GameStop!

Negative experience: Had a sign up for a sale, was apparently a week old and they did not honor it. Store was a mess. Cashier was arguing the whole time with the person in front of us.

Positive experience: Light foot traffic on the weekdays and they offer a pretty good selection. Thankfully they're open later than Best Buy!

Fantastic experience: As much as I hate GameStops the employees are super sweet!

Positive experience: Games, phones & other electronic gadgets n gizmos!

Fantastic experience: Friendly staff, all the new options

Fantastic experience: Good customer service and good vibes

Fantastic experience: Great customer service from the gentleman with long hair (sorry can't remember the name)

Fantastic experience: I see a lot of negativity for something a store cannot control. Store is clean and tidy. Chris, the newer manager, is incredibly friendly and knowledgeable on the collectibles front. Careful, you'll end up leaving with more than you wanted.

Fantastic experience: Increible atencion. Y juegos muy surtidos

Fantastic experience: Still no PS5 or Xbox Series...

Positive experience: Good selection

Negative experience: PLEASE DO NO COME HERE HORRIBLE CUSTOMER SERVICE. Store Manager Eric embarrassed me in front of customers and employees calling me "impatient" and "inconsiderate" while trying to pick up my online order. He was helping a woman who was clearly talking on the phone and he was just standing there doing nothing. All he had to do was ask my name, form of id, and pass me my game!!! After leaving, I received 25 spam emails that my order has been picked up. HARASSMENT!!!!!!!

Negative experience: The reps don't know whats going on in store have no clue about what the company offers at all. Its like the store manager and assistant store manger dont read the company emails that are sent out or if they do read them they don't relay the information to anyone at all.

Positive experience: Very informative

Positive experience: Friendly service. Low inventory due to the pandemic, but excellent service none the less.

Negative experience: Came in tonight for a Xbox hard drive decided to pick up some socks and borderlands 3 which was at a price drop at $20 .... I was offered the deluxe version of the game which is priced at $40... I kindly declined because I just wanted to catch a deal. The person ended up charging me $40 for the deluxe anyways, which I never asked for in the beginning!!! I only realized once I got home and the store was closed! I know employees are pushed to meet quotas so this felt very shady !!! You will see my tomorrow morning for my refund. Very Inconvenient and unhappy !

Fantastic experience: Got what I needed and didn't really have any problems

Fantastic experience: Can't have a great neighborhood with no game stop

Fantastic experience: I love going to gamestop for Pokémon cards, and they always have a nice selection. The staff is also very nice. I love listening to the ads in the store about the GameStop that I am at.

Fantastic experience: Cheap on buybacks and expensive on new items. Staff very young but great overall.

Fantastic experience: Great

Negative experience: Better customer service.

Fantastic experience: Staff helped me get my niece the perfect gift this past holiday season. Thanks for being so friendly and helpful.

Fantastic experience: Had everything i needed

Fantastic experience: Best games ever

Fantastic experience: The best....

Positive experience: AJ was amazing!

Fantastic experience: This is one of my favorite places, let a alone one of the top GameStop we have within the fort Lauderdale area from we're I stay. Yes the store is not big like the other ones however if you had ever read one of my reviewes. Then you would know one of my top requirement and for my new readers customer service is everything in this world so if you want to enjoy going to a GameStop that would have you laughing engaging in what you are trying to find well this is the one for you, just to get you to see I can go to Broward mail it's closer, however it's GameStop I want a person to engage in the things I as well as tell me information or give me a ideal of a game you should try. Grade A customer service, it makes life just a little bit easier.

Positive experience: They didnt have what we were looking for, but the guy was incredibly nice and helped us find a location with our item.

Positive experience: Buen sitio aquí compré a mi hijo un Ps4 preowned a un precio mucho masncinveniente que en mi país , lo recomiendo aunque a veces siemorenes bueno revisar en amazon porque pueden encontrarse mejores precios.ennciertas.cosas como acccesorios de las consolas, adicional si eres miembro de game stop tienes descuento adicional en la compra de juegos, la membresía dura un año y vala la pena si viajas seguido al país del norte .

Fantastic experience: Always great customer service providers

Negative experience: I Paid for a game that came out early & was told to pick it up a certain day & time because it will be a line which is understanding but why tell me a time & day when the store is closed

Fantastic experience: The staff are very nice and treated me very good and helped me get just what I was looking for

Positive experience: Little cramped, but definitely does the job.

Fantastic experience: Husband and I were waiting to meet up with a friend so we went ahead and browsed around Game Stop in the meantime. Found a few games that we will probably get eventually once they price drop. We didn't buy any games this time but we did get a Legend of Zelda umbrella. My husband loved it as soon as he laid eyes on it. The cashier was very friendly when we went up to pay and traded a few quick jokes with the hubby before we left. So overall had a very pleasant experience here.

Fantastic experience: Great place to shop for games

Fantastic experience: My favorite Gamestop. Eric is awesome. The crew here always help the best they can.

Fantastic experience: Great game. Large selections..

Positive experience: Very friendly staff.

Fantastic experience: We were assisted by helpful and kind employees. It was a great experience.

Positive experience: Nice people. Normally has had most of the games I am looking for.

Negative experience: I wish I can Put 0 Stars. Horrible experience. I purchased a product at gamestop, and after using it for a few days, the device started malfunctioning. I began do to some research and see how this could be resolved, and all i was reading were horrible reviews on this product! FYI DO NOT PURCHASE THE Scuf Vantage ps4 controller expecially at GAMESTOP.I was completely horrified by the reviews. Based ON MY RECENT experience at the store, I WILL NO LONGER BE PART OF THEIR MEMBERSHIP PROGRAM. I decided to return to Gamestop and request a refund. The second i walked into the store, i was greeted by two MANAGERS which after explaining to them my issue and concerns, THE MANAGER TREATED ME HORRIBLY WRONG BY TELLING ME TO GET OUT OF HIS STORE after stressing to him that the receipt clearly states and I Quote. "Opened new accessories can be returned or exchanged With in 30 days"ALONG WITH "Unopened merchandise can be returned or exchanged within 30 days. They didn't bother taking a look at the product or even look at my receipt. I only had this product for 8 days. I can't make this up. How do you have a policy in place and you don't follow it! I went on The gamestop online website and on the policy section also states that i am able to return my product for a refund. So why am I a member with Gamestop if i am being miss led this way. Why come to GameStop to purchase products and I get treated the way I did. The manager started raising his voice at me and Started pacing back-and-forth in the store as if he was getting angry based on the fact that I am very confused on what they're telling me and what the receipts clearly says. I even showed them the receipt from my hand pointing at where it says the return policy, but they did not want to hear it. I requested that I should speak to upper management regarding the policy and also how I was being treated. Upper management finally got on the phone but did not want to speak with me and advised the store manager to process a store credit not my money back for a diffective, horrible reviewed product. Now a store credit was not listed on the return policy receipt. I only wanted my money back and go elsewhere after 8 days of purchased and i was treated horribly wrong after being a customer for over 10 years. I demand A responce back From upper management regarding this issue. I am currently a Store manager for 12 years, i know how policies and procedures work. Yes, some companies have different policies and procedures but this experience was handled very poorly and as a store manager i would NEVER tolorate such poor customer service and allowing one of my reps telling a customer to get out of my store when the only thing the customer kept stating was to look at his or her receipt!! Please reply to this review Gamestop.

Positive experience: Great place, friendly staff, some really good deals. Staff is very knowledgeable and helpful. Free parking and close to other shops. Good place for gifts.

Fantastic experience: Very helpful. Great games to choose from

Fantastic experience: Great service

Negative experience: Not really a gamer.

Negative experience: No hel0

Fantastic experience: Best game stop I have ever taken my son to. Staff was extremely friendly and knowledgeable. Prices were great also

Fantastic experience: Good experience! Purchased a Nintendo 2DS and a couple games. Dude making the sell was interested in the process and answered all my questions.

Negative experience: Employees was rude & racist toward me in my friend tried to contact corporate no body cared . ill never spend another penny in game stop EVER

Fantastic experience: Great staff

Negative experience: Worse service I’ve ever experienced. Totally weird. I stood at the counter for 5mins no one asked to help me... not even I’ll be with you in a moment. The lady behind the counter was looking at games and walking back and forth to the register I WAS STANDING AT. It was like I was totally invisible. Just walked out went to another game stop. Like I said just wierd. Not even 1 star.

Positive experience: Pensé que iba a en contra un negocio más grande. No tenía los amiibo que.buscaba.

Positive experience: I was a great day and I was going to gam

Fantastic experience: Staff is awesome!

Fantastic experience: Dope GameStop cool vibes had to switch this store to my home store!

Positive experience: Solid staff not too big on the pop policy but can't win them all. Guys are always nice and super helpful.

Fantastic experience: We got the last PS4 PRO they had. It works great!

Fantastic experience: Second favorite place on Earth next to my home.

Fantastic experience: Great place, helpful smiling and not annoying staff. Positive emotions in overall .

Positive experience: Completamente game freak, mas muito simpáticos e. On muita variedade

Positive experience: Aside from the two gentlemen not greeting me...but having all smiles when greeting a lady who must be a regular, it was a clean store, I bought three PS4 games and check out was smooth.

Fantastic experience: They had Stuff that we don't see back in ny

Fantastic experience: Inventory was nice and service was great.

Fantastic experience: Very helpful staff,

Fantastic experience: Favorite place everyone super great Eric one the best he works very hard to to meet your needs.

Fantastic experience: Pricey good for games

Positive experience: Polite staff!

Fantastic experience: Great place traded old Xbox 360 and got new games for switch . Has lots in stock and staff is super helpful

Positive experience: Got what I was looking for that day

Fantastic experience: After reading the reviews of others for this Gamestop, I can say that I honestly am really unsure what these reviews are talking about. I have never been to this Gamestop, and honestly I had a great experience there! They had items I was looking for that other Gamestops did not have. They have excellent customer service and they are very personable. Highly recommend this Gamestop!

Negative experience: Business hours for Sundays is incorrect, it's 11 AM - 6 PM.

Fantastic experience: Es muy accesible

Fantastic experience: The employees here are thee best!

Negative experience: Poor product knowledge coupled with bad customer service is a great way to ruin your day. This is why Amazon is putting places like this out of stock.

Negative experience: Gamestop wouldn't tell me my Battlefield 1 Premium code after I couldn't locate my receipt, even though I've had an account with them for years. Am I seriously the first person to lose a receipt? Or have the letters fade? Gamestop took $30 from me and I got nothing in return. I will be doing all my video game purchases through Amazon Prime now, and I recommend you do the same.

Positive experience: Generalmente encuentro los juegos que busco y a muy buen precio

Fantastic experience: Good customer service

Fantastic experience: Today I called GameStop to ask a about a new game being in stock. they pick up the phone and answered my question before I even had to ask it... True story