GameStop

Negative experience: This is closed

Negative experience: Store is locked in the middle of the day. No note or explanation or saying when they would re-open.

Fantastic experience: They have very nice associates who try to help as much as they can with what little information I could give them.... And they were very very polite

Positive experience: A great place for all your gaming needs

Positive experience: The store was closed in working hours [ with a paper sign hand written saying we open at 5:30pm ] on May 13th 2024 , the employe in turn was way too natural , so natural that they forget you are providing costumer service and you are not suppouse to act that way with costumers. Game stop is not dying because of the lack of deals or good prices if not for the quality of their employees. 3 starts because the manager is cool the older gentleman they had working ... 1 star

Fantastic experience: Great store and games

Positive experience: Sold me a broken game but gave me a full refund and told me where i could get another one

Fantastic experience: Went here for with a friend for the Legend of Zelda Tears of the Kingdom midnight release. Great service. Was able to secure an amiibo, preorder bonus, pro controller, and the coveted collector’s edition with their help.

Fantastic experience: Always attentive staff for my grandson

Fantastic experience: Great place

Fantastic experience: Great customer service

Fantastic experience: Grabbed the last Spider-Man for ps5. Sales person every knowledgeable

Fantastic experience: The service here is wonderful. Very knowledgeable staff who answered a lot of questions patiently and thoroughly. The gentleman helped me renew my membership as well as get me a good deal. Hidden gem in a large plaza. Store has very good selection!! If you want quality used games for inexpensive pricing, this is a great place to go. Trade in for Store purchases are fairly done. Thank you for a positive experience.

Negative experience: THEY ARE SCAMMERS AND LIARS!! Pre Ordered the new Story of Seasons game for the switch MONTHS AGO and went in to pick it up and they told me THEY DID NOT HAVE THE COPY FOR THE GAME. THEY ONLY WANTED TO GIVE ME A REFUND AND NOT A COPY OF THE GAME I PAID TO PRE ORDER. DO NOT PRE ORDER GAMES WITH THESE SCAMMERS!!

Fantastic experience: The gentleman that was taking care 9f my nephew and I w a s very helpful.

Negative experience: I went to this store on 2/10 at 8:42pm - to inquire regarding the PS5 console (since I'm considering buying one) The second I set my foot into the store, the gentleman at the register told me that they were closed and that if I have a question, I needed to do it quickly because the line was full (there were three people already in line) - I don't understand what makes your staff believe that this is an appropriate way of treating a potential customer. Your store was not closing until 9pm and hence, your door should remain open until said time. This type of attitude makes people feel not welcome and more importantly, hurts your ability to do business.

Fantastic experience: Very helpful and friendly staff.

Fantastic experience: Just past it

Fantastic experience: For the people

Fantastic experience: This is the first time I been to a GameStop location and felt like someone was actually trying to help me buy a product that I wanted not just a sale to get me out of there , look Anthony and Thomas customer service need to be actually taught to other associates throughout the company, cause the listen to my needs and gave they honest opinion in buying my products, this now my future store!!

Positive experience: Had what I was looking for and associate was knowledgeable

Fantastic experience: The employee always helpful

Fantastic experience: Excellent place to quickly find what you need to game

Fantastic experience: Anthony and Andrew really helped me out today and went above and beyond to make sure I became a return customer to this location. I can't be more appreciative for their help. Thank you!

Fantastic experience: Amazing place, the plaza it's in is great, not to mention I found what I was looking for after checking 4 other GameStop's!

Fantastic experience: Workers here are very helpful.. Had a Quick Neat Experience here last month.. Small store but got everything you need.!

Fantastic experience: Helpful staff

Negative experience: Went to buy a shirt, sign says 5 dollars, came up to 15 dollars. Guy didn’t honor the price , more than 8 T-shirts on the same spot. And I literally was about to buy 2 PS5 headphones and a Mario Mug. But since the guy was too busy trying to prove a point by not honoring the price and needed a power trip y’all lost a customer. Yea, not coming back. Not the same. Years ago they would’ve honor the price, tell me which headphones were the best and talk about video games✌

Negative experience: Love GameStop but at this location they don’t know how to handle returns at all. Dominic and Andrew both gave me a hard time trying to return things already approved for return by GameStop.com. They tried to say they couldn’t take the products back because they were opened or damaged. Well geniuses, why do you think I was returning them? That’s how they came in the mail from GameStop. Thankfully GameStop customer service is a lot better than these two chuckleheads and I could just mail the things back.

Fantastic experience: Good location and very knowledgeable! Have every game in stock that you can want

Negative experience: 10:40 and store still not open.

Negative experience: I bought a console on 10/21/2021 for a ps5 special event. The bundle that was being sold was for $739.00 and the system warranty was optional (an additional $49.99 plus taxes) The GameStop at jacaranda plaza was including the warranty on all 65 ps5 consoles for the event automatically and were not giving the customers the option to decline or accept the warranty. When it was my turn to pay I ask the guy if I could remove the warranty he told me that it was part of the bundle and couldn’t be removed which was not true. I asked my brother how his experience had been as he had bought the same bundle as me in Miami-Dade county and they had provided him a flyer where it showed that the warranty was optional. My brother had sent me a picture of his receipt where it furthered proof my suspicions. I went back to the store and spoke to the same guy and his response was that “in order to be fair” they had included it to everyone and that I was the only one that had requested my money back. In all honesty that is called abusing of the ignorance of consumers and banking on $3,476 ($53 warranty with taxes x 65 consoles) on the sale of the warranty from the poor souls that were not informed customers… definitely they are not transparent and will take you for a ride f you let them please be wary and informed as they will abuse

Negative experience: Big and empty

Fantastic experience: Great Location, Always friendly service.

Negative experience: That particular game stop is literally JUST OK! They hardly ever have what you are looking for!

Fantastic experience: Great customer service. Came in for 1 control ended up buying 2. Lady can sell. Very happy with my products.

Fantastic experience: Awesome

Negative experience: Sold me a fake game and then told me I can't get a refund cause it's "two generations old" when 3ds was last Gen. Which is weird because they're selling ps3 and 360 games when that was two gens old yet they take refunds on that. Never coming back. This was my goto Gamestop. Oh well. Hope this one closes down. Also, the person was Sydney who sold me the fake game. Watch out for her.

Fantastic experience: Came into the store looking for some items. Sydney was incredibly kind and went beyond what she needed to do to help me find what I needed. Great store!

Fantastic experience: Good choice of games and great service.

Negative experience: They lied to me about not being able to return my games to them because I got them in another store & then the only person working at that empty store wouldn't pick up my call so I could get his name.

Fantastic experience: Very Dr I end my staff a n d very helpful.

Positive experience: 1 person for a very busy store seems like a managerial oversight. At least the employee was very friendly and helpful

Fantastic experience: The store attendants at this location were very helpful and friendly and were willing to take time to guide me with the type of game that would match my preference. At every location that I have been to the attendants always seem so proud of working at a Gamestop. They knew details about every game in the store and had actually played just about every single one of the games with in their inventory. They really took the time to explain about the rewards membership. The store was very clean and there's always a clearance section to shop for when I'm on a budget. I would definitely recommend!

Positive experience: It was a positive experience. I had a very knowable cashier who assisted me. She had a long line but apologized to everyone and handled everyone's needs accordingly. For this reason I will return. I had the cashier with the silver hair.

Negative experience: Very unprofessional on release date handling I’ll give my business to Best Buy

Fantastic experience: Super great service and they help me out a lot

Fantastic experience: Great Experience

Fantastic experience: Got the game I wanted!

Fantastic experience: This store is awesome. Everyone I hav encountered working at this store has been very friendly and helpful. The store manager knows what he is doing and took time out of his day to make sure I found everything I needed.

Fantastic experience: It a great place for games

Fantastic experience: I recommend this site I found a piece that I was looking for in other places and they did not have it, the employees are very friendly.

Fantastic experience: Nice staff

Fantastic experience: Associates were knowledgeable and friend

Fantastic experience: Great, Friendly & knowledgeable staff

Positive experience: Not my home store but the service was very good, staff was very knowledgable and helpful.

Fantastic experience: Staff super helpful and friendly. Thank you guys!

Fantastic experience: Great selection of games, love that they sell used games as well

Fantastic experience: I buy games all the time from here staff is very cool

Positive experience: Unfortunately, Everytime visited, can never find what I'm seeking.

Fantastic experience: Makes my son very happy

Positive experience: It's a bit small

Fantastic experience: I got the game that I wanted i was so happy

Negative experience: the 1 star is for the company. the store was clean, but ebay and amazon have much better deals and better merchandise.

Fantastic experience: Quickly in and out. Immediate assistance.

Fantastic experience: The customer service was awesome. The woman behind the counter was very helpful I'm definitely a happy customer!

Fantastic experience: Great deals on PS3 games and collectible toys

Negative experience: Over priced...too much pushing of in house warranty

Fantastic experience: Great staff!

Fantastic experience: Best

Positive experience: IT'S ok

Fantastic experience: Great Personnel - Customer Service

Fantastic experience: Amazing staff and awesome management.

Positive experience: Great staff was disappointed that they do not offer military discount.

Fantastic experience: Beautiful wonderful family experience

Fantastic experience: Great customer service.

Fantastic experience: Awesome service. Trade in a few consoles for a new xbox one X via a promotion and it was smooth and easy! Would def recommend..

Fantastic experience: Great store team

Fantastic experience: Great staff and well-informed on the different games

Positive experience: RIP off!

Fantastic experience:

Fantastic experience: I have been frequenting this location for several years, but in the last few months, I've noticed a significant upswing in positivity there. The manager Matthew was a wonderful help to me, and he seems to be doing great things for the store when it comes to customer service. It's the best I've ever seen from this location. They care for their regulars, and anyone else who comes into the store. They have my continued business.

Fantastic experience: Love the worker

Fantastic experience: Great location

Fantastic experience: I walked in and the gamestop was very organized. I was greeted by this guy MOE and he was extremely nice and he greeted me and helped me select games for my husband. His customer service makes me want to come back. Keep up the good work.

Negative experience: Costumers service is awful. Super bad.

Fantastic experience: Went to pick up mass effect on price drop Greeted by two very sweet and welcoming young women, Mary did a phenomonial job and was a sheer pleasure to speak with as was her co worker and out of my many years from teen into adult hood this gamestop is a keeper. Keep up the good work!!!

Negative experience: No comment

Fantastic experience: The variety of items is great. The staff is very knowledgeable in what the store sells. This Gamestop also had a restroom, unlike other stores in the area. Would definitely recommend to anyone who is a gamer.

Positive experience: Knowledgeable people to help you find the game looking for.

Negative experience: Customer service was horrendous! I don't know if this might have been an isolated incident.but those people there did not want to have anything to do with me.

Fantastic experience: My favorite GameStop!

Fantastic experience: My dad went there yesterday and got me the Divison he said the staff their were nice and friendly and helped him pre order the game for me so he said that GameStop was cool

Fantastic experience: Its a cool place and thay actully help you

Fantastic experience: Store was clean and stocked with everything I need. Knowledgeable and friendly staff. Thanks!

Fantastic experience: Very helpful and knowledgeable. They recommended good games and were not afraid to let me know which games were a waste of time. I would definitely recommend them to anyone looking for a great buying experience.