GameStop

Negative experience: Nickolas was very lazy, not informative at all either. I went in to buy my son a PS5. He didn’t know what he had on stock. He also didn’t offer a bag and when I asked for one. He had an attitude and told me that they were two dollars. He did not put my PS5 in a bag for me he looked at me and dropped the bag and walked off to help the next customer after I paid for it. Very rude customer service.

Negative experience: Nicholas the store clerk was a complete JERK . He stated he couldn’t find me in the system when purchasing a small toy, I told him I don’t play games so I don’t have an account here. His whole demeanor changed. He had this attitude upon payment even when the kids opened there little Kirby toys in the store and I asked to throw away the SMALL wrappers he looks at me and says “ MY TRASH IS FULL “ who the hell does that . So I just left it there for Nicholas to pickup later on a shelf ….. ( THANKS NICHOLAS, maybe the new trash bag will hold it now) I was planning on coming back to buy my son a switch set for his birthday but no thank you ! Learn how to have some decent customer service ……

Negative experience: First off this is my preferred Gamestop location. I arrived 10min before opening and when they unlocked the doors, I walked in to absolutely no greeting from Nicohlas. I walked up to the counter and said I was interested purchasing a PS5. After a long stare I said soooooo...then he asked if I was interested in some ps5 games so I go to take a look. He then asked if I've had a Playstation before and I replied I had a ps4 pro which a broke due to a part coming off and I asked do you guys do repairs and he promptly said no. I then walked to the register and found a card that said if I need console repaired to give them a call so I took a card. I asked him if he forgot that he had business cards for console repair at his register and he just stared at me and ignored me. He also tried to trick me into purchasing a pro membership after telling me it was free. Gamestop is offering $25 dollars off for purchase of over $200. He attempted to use my $25 off to purchase a pro membership which I declined because I saw he added to my purchase. It wasn't free. After the sell I told him thank you to which there was absolutely no response. He also had the store smelling really bad with whatever he was eating. He seemed absolutely crabby and didn't not represent Gamestop in a way that I'm familiar with. If you don't want to work and represent the company in a good way don't apply for the job. He was no help at all and I felt bad for purchasing a new system from that location. My ps5 seal on the box was broken and I was told Sony sent it to them like that. I was like ok. I was extremely disappointed at the non customer service I received especially when spending $400 plus dollars. He could be retrained on how to treat a customer.

Fantastic experience: Always super helpful

Fantastic experience: This is a good location and close to my home, but it's a spot that's frequently visited, so sadly, stock isn't always what it says online or on the app

Fantastic experience: Great place to buy and trade DVDs disc Blu-ray all kinds of retro games awesome service great prices

Fantastic experience: Great Employee, always very helpful.

Positive experience: I enjoy GS I really haven't meet anyone not nice!

Fantastic experience: I went in to the Montgomery plaza location to get the resident evil triple pack. Inhad called before had to see if they had it in stock and Bran said they did. But upon getting there the game was no where to be found. Instead of just giving up right away and blowing me off, Bran actually searched for several minutes to find the wayward game. Sadly it was to no avail, but he did give me other locations that had the game in stock. I really appreciated all that he did to try to find the game. If you are ever in the area, I highly recommend Game Stop in Montgomery Plaza. Way to go.

Fantastic experience: went to trade in an Xbox and it didn't take long, xion helped me and was very kind and friendly :)

Negative experience: Nikolas was very rude in general told us when checking out “well are you guys gonna pay or what?” seriously ? what kind of customer service.

Negative experience: Supposed to be open at 12 pm, got there at 12:03 and stood outside until 12:10, still wasn’t open. Apparently they make enough money that they can open when they feel like it!!

Fantastic experience: I went to Gamestop with my son. That's the only reason I went in there but it was very interesting. There are game cartridges, so many, even adults are into these games.

Fantastic experience: Usually have what maintenance skill I need

Negative experience: The worker was sooooo rude. Their card reader wasnt working and he acted like it was my fault. Then when he changed to a different register, it worked just fine. He didn't even say thank you or good bye, just turned his back on me once he handed me my receipt. Will NOT come here again.

Fantastic experience: They were very nice and helped with what I needed help with!

Fantastic experience: Employees are helpful and very knowledgeable. I did not know anything about the Nintendo Switch Console and they were able to explain all the features to me.

Negative experience: Did not go n2 store .

Negative experience: This place is just plain trash! Took the gear I had for my ps4 back to exchange. Cause I had the warranty on it. I know I paid 60.00 for one of the pieces of equipment but wanted to give me 25.00 in value for another one. I pulled off the sticker that was the warranty to show that I paid 60.00, and the dude said o no you need the receipt. But yet the price sticker says 60.00. No wonder GameStop is a 2 star store.

Fantastic experience: Large selection of games very pleased

Fantastic experience: Good place good customer service

Fantastic experience: Great customer service!

Fantastic experience: Bought a Xbox one two days ago in the afternoon and the worker arak was so helpful

Positive experience: Good gamestop with good employees.

Negative experience: No games really

Positive experience: Hell of an exciting and fun experience in all my efforts to find an Xbox x series and they had 1 the guy was excellent in his enthusiasm for me and great customer service

Fantastic experience: Manager who I believe was named Frankie was super helpful. Very approachable and answer all my questions I had. Will definitely go back for a headset after I do a bit more research on the ones that had in store!

Fantastic experience: What a great experience I had with this GameStop store! Was trying to return a sealed game I hadn't opened. Called the GameStop store on menual, trying to return the game and they had to follow 'company policy' because the game was passed its 30-day mark for me to be eligible for a return a sealed game. I went to the one on San Mateo and talked to the store manager. He hooked me up by accepting the return on the sealed game because it was under my GameStop account. He didn't have to do this but he did it anyway! That's what makes this game stop go above and beyond! If you want to go to a cool GameStop come to this one on San mateo!

Fantastic experience: Great customer service

Positive experience: Like this place

Fantastic experience: Great experience. Knowledgeable staff.

Fantastic experience: Arak is very fair and nice guy! Came in to get the Pokémon celebration ultra premium box & left with one. So excited to open this! Thanks so much!

Positive experience: Clean store

Fantastic experience: They were helpful & friendly.

Fantastic experience: Great place to find what you need for gaming systems

Positive experience: The only complaint I have is the line is usually long. That is due to all the employees being very helpful and respectful. Took me 30 minutes to buy a headset just a bit of a wait.

Negative experience: I normally have a good time at GameStop with friendly customer service but this heshe with pink hair was by far the rudest customer service representative I've ever dealt with she asked me to put up my mass go over my nose which I did and then proceeded to tell me that she had HIV and lung disease with other things that made her extremely susceptible to the Coronavirus I said I've already put up my mask what else would you like me to do about it she was very rude throughout the rest of our Exchange

Negative experience: Robbie the manager made up excuses on warranty exchanges until I left the store empty handed

Fantastic experience: Alot of choice

Negative experience: Well I've lost faith in this company. The manger lied to my face and said she could use multiple vouchers on one item witch I've had done in other stores many times. Then charged me 15 extra dollars for 33 dollars worth of stuff. Let's do some math. 25.00 worth of store credit. Plus another 8 dollars for one and 7 dollars for another so 40 dollers in total for 3 items worth 23.99 and 4.99 and another 4.99 total i think there skiming off the top and I have receipts to prove it. Go some where else this manager if a rip off queen

Negative experience: This place is ok, I really miss the old staff. The new ones always have bad attitudes are seem mad all the time. Also, they never have any knowledge about anything you need help with. Horrible service.

Fantastic experience: I had a great time at GameStop and the worker there Itzel was really knowledgeable and was really nice.

Negative experience: I've been going to this gamestop for 3 years. One of the employees named Cameron says we have personal beef and I dont even talk to him. They said im not allowed to go to this store because he has anxiety, which is absolutely unprofessional. Do not recommend this gamestop as the employees are childish and are rude to customers.

Negative experience: Horrible service rude and employees will not answer the phone can not stress it more will NOT answer when called

Positive experience: It's ok, full of everything you love with good service and friendly staff. Great selection available.

Positive experience: Could have some better stock, but staff were super cool and have a clear love for the hobby.

Fantastic experience: Nice

Fantastic experience: It rocks

Negative experience: We bought a PS four and we’re told we could return it within seven days for a full refund we were mislead and lied to. One manager told us we could bring it back for a full refund regardless if it’s been opened or not as long it’s as it’s within the seven days. Another manager told us we cannot get a refund at all if it has been opened. We were given false information and taken advantage of .we will never shop at your store again this is absolute horrible customer service!

Fantastic experience: Custommer service is good and if you need something they show you wereitis

Negative experience: Matthew the assistant store manger is VERY RUDE and utter trash. Hope he gets fired soon. Won't be going to this location anymore as long he works there. Makes you feel like you are unwanted when you come in to buy stuff or trade.

Fantastic experience: This gamestop is always the one we want to go to even tho we dont live near it! Always friendly and helpful

Fantastic experience: Great employees

Fantastic experience: Love this place for my game

Fantastic experience: Great staff amd great pricing!!!

Negative experience: Not what they used to be. All the employees make you feel like we are intruding or they are doing us a favor! No thank you! I would rather toss my old games in the garbage than to deal with these people.

Fantastic experience: Very useful and friendly.

Positive experience: Great this gen games

Fantastic experience: All the game and consoles are pretty nice

Fantastic experience: Very helpfull indiviual

Fantastic experience: Great game

Fantastic experience: My son loves to go there

Positive experience: I take my grandson there

Negative experience: I have been shopping at this store since 2015. I have always received on par to excellent customer service at this location. Today I came with with my roommate and his girlfriend to trade in a large box of older generation consoles. We had come in a few weeks prior to sell some older generation controllers and were encouraged by the store manager Aaron to bring in our used systems, so we did. However Mathew the SGA on duty and only manager in the store at that time turned us away rather rudely stating that Gamestop no longer accepted anything older than a Nintendo DS. I tried to explain to him that we spent a better part of two hours on the Gamestop app looking up these items before we brought them in, all of which were listed on the app stating that Gamestop is currently accepting theses items, I continued to explain to him that we had more than just a Nintendo DS in the box, but he would not listen. He told us that if is was a PS3, Nintendo DS, or anything made within the last two generations Gamestop isn’t accepting them. We were flat out shocked by this treatment as it wasn’t on par with the service that we have received at this location and come to depend on. Clearly he isn’t interested in providing a good customer experience, wasn’t willing to listen, completely unwilling to look to see what my friends had for trade, and clearly isn’t interested in doing his job. So we took our trades to the Wyoming and Academy store and received stellar customer service experience and the SGA on duty there spent over an hour with us and brought most of what we had available. The kicker is that while we were there another customer came in to sell his older Wii system, but was turned away because there were pieces missing from his Wii, apparently the same SGA Mathew at this location took in trade the pieces the man needed to complete the trade in at this store. Mathew told the man that he could come to that store and sell the rest. Gamestop seriously needs to address there choices in managers and how the handle their customers. There is nothing wrong with informing a customer they can’t do something or can’t take something in trade but to be rude and lie to a customer is a different matter.

Negative experience: Rip off very expensive for used games

Positive experience: Employees are always great

Fantastic experience: Good store doesn't have weirdos like the other game stops around town I think this might be the one I go to from now on. They also close when at the time they say they close. The one on menaul says it's open till 9: 00 but they were closed at 8.

Positive experience: Good

Positive experience: Nice staff, good selection of new and used games

Fantastic experience: I didn't go to GameStop I actually went to Cricket but I guess you could say cricket is like a GameStop well it's like a game that you can stop at that doesn't take any quarters it takes dollars and it's not a game and it's a phone that let you play games so I guess you have your phone is a GameStop and it's next to GameStop so come on down to GameStop five stars

Fantastic experience: My son loves game stop

Negative experience: Everyone already knows why gamestops get a 2 star rating

Fantastic experience: Very helpful and friendly service

Fantastic experience: KIDS! They love this place!

Fantastic experience: Very helpful when I had questions about the switch for my son.

Fantastic experience: Make sure you keep your receipts for warranty purchases! We found proof for our PlayStation purchase on our bank statements. Store rep went above and beyond to make things right the way it should be!

Positive experience: Good location

Fantastic experience: The pop selection is outstanding

Fantastic experience: It's been a while since the last time I paid a visit to a game store. Bought two JRPGs and the storekeeper was really friendly. Will definitely go back.

Fantastic experience: Every time i visit i get the best help they are very knowledgeable fast and friendly go above and beyond to make sure i get what im looking for

Fantastic experience: Perfect customer service every time! The staff here is always helpful and really know their games!! This is my main GameStop every time.

Fantastic experience: Good people good selection better than buying online because they give you an opinion gamers know gamers

Positive experience: Decent place with some cool people working there, though there are some asinine folks behind the counter.

Positive experience: Still willing to help as much as they can

Positive experience: I like how big the store is , makes you think they god a wide selection of items and games but there are times they are out of the item you want but since they added in new merch from video games I like going there. Months ago they had some employees that were somewhat rude and unhelpful I like going there now and the past few months starting from October because they have extremely helpful and very friendly employees and they usually have what I’m looking for . This has been my GameStop for a year and a half and I’m not dissatisfied, f they don’t have what you’re looking for they can look up and suggest other stores that have the product you want but a great store.

Fantastic experience: Quick service

Fantastic experience: The best place to trade buy and get good deals on used or near new games

Positive experience: me I've always loved GameStop but you guys really need to update what you have in stock because I wanted to buy a PS4 camo controller for my cousin for Christmas but you guys didn't have any but you had the advertisement box since you guys don't keep them in stock. You don't receive them at your store so that really sucked because I had to then go to Walmart to buy the controller when you guys could have had my business

Positive experience: Gamers hot spot.

Fantastic experience: Had what I was looking for and the staff was nice and easy going.

Fantastic experience: Excellent all together

Positive experience: Nicely priced games good stuff fun place to be

Fantastic experience: Very helpful even when close to closing time.

Positive experience: Always willing to help with any questions

Fantastic experience: Always friendly service when I go in. I always feel welcome

Negative experience: They know squat about gaming.

Positive experience: Returned a wrong game I had purchased, but was shorted 2 dollars from what I paid yesterday to the credit I was given today.. did not catch this until I got home. If I would have caught it while there I imagine they would have made it right...shoot

Positive experience: I've been here several times and have always had great customer service. They are very helpful and knowledgeable. Would totally recommended this location.

Fantastic experience: They are very friendly and care about you and your experience at the store. If they don't have the game you're looking for they will call and ask other stores if they have it for you.

Positive experience: Enjoyed coming and looking around at this store. Great customer service!