GameStop

Negative experience: I went to this GameStop to purchase hello kitty game for Nintendo switch and I had other game and I went to check out and the sticker price on the hello kitty game case was 24 and it rang up for 40 dollars and the name of the game on the pad to tell me the total of purchase didn’t match the game I had in my had is so I ask gaege why it said 40 and not 25 and he just said oh well someone must of put the wrong tag and I can tell gaege didn’t want to honor the price the on the case was so I told I’ll wait on the game and so I looked up on GameStop.com to see the price and I showed him and gaege could was it must be a online price and the web page didn’t say it was a online price and Normally GameStop Honors the online price from there web site. Disappointing Experience at that GameStop and gaege wasn’t to friendly he needs to work on his customer service.

Positive experience: mediocre but ok for the middle of the mall

Negative experience: Worker showed up right at 10. Store not open at time listed. Saw him a deny a customer trying to enter the store at opening time.

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Best GameStop Experience of My Entire Life — No Exaggeration I don’t usually write reviews, but this GameStop in Albuquerque, New Mexico absolutely deserves one of the longest, most heartfelt reviews on the internet. From the moment I walked in, I was greeted with genuine energy, kindness, and professionalism that you just don’t see anymore. The store was clean, organized, and had that nostalgic gamer vibe that instantly makes you feel at home — but what truly made this experience legendary were the employees: Gauge and Omar. Gauge is the definition of customer service excellence. Knowledgeable, patient, funny, passionate, and unbelievably helpful. He didn’t just answer questions — he actually listened. He took time to explain options, gave honest opinions, and made sure I walked out feeling confident and excited about my purchase. You can tell he truly loves what he does, and that energy spreads to everyone around him. And Omar — absolute class act. Friendly, professional, calm, and welcoming. He made the entire experience feel smooth and effortless. No pressure, no rushing, just genuine respect and care for the customer. He treated me like a valued guest, not just another transaction. Together, Gauge and Omar turned a simple GameStop visit into an experience I’ll actually remember. That’s rare. They were patient, knowledgeable about games, systems, accessories, memberships, trade-ins — everything. No attitude. No awkwardness. Just straight up excellent human beings doing their jobs at an elite level. I left the store not only with what I needed, but in a better mood than when I walked in — and that says everything. If corporate GameStop is reading this: Protect these two at all costs. Promote them. Pay them more. Clone them. Because this is exactly the kind of team that keeps customers coming back. If you’re in Albuquerque and thinking about which GameStop to go to — go to THIS one. Ask for Gauge and Omar. You won’t regret it. This location didn’t just earn 5 stars — it earned loyalty. Absolutely phenomenal.

Negative experience: Sells product at 200% MSRP, stop buying from gamestop.

Negative experience: Sold me two broken switch lites back to back just to scam me out of 33 dollars. Go ahead and just close down all the GameStops at this point. But it’s okay they added me to pro membership which I never asked for and haven’t shopped at a GameStop in over 3 years. So now I’m down two switches but aye I’m pro member now I guess

Fantastic experience: We had previously attempted to get a replacement for a recently purchased defective/warrantied headset. After a visit to a different store, and customer service call with no help, Luis at this location completed our transaction quickly and effortlessly. I will be coming back to this location just because of him.

Negative experience: I been a frequent customer of this GameStop for the past several years usually only looking for new Pokémon plush to collect and occasionally buying a game. Most times I've visited the store have been a great experience and enjoyed seeing Luis who was a cool guy working the counter and it was always a delight talking to him whenever he rung the items I'd find. However lately, visits here hadn't been as enjoyable especially not seeing Luis there anymore for some reason for the past 5 months. Instead the place is now run by 2 other guys who seem very weird and don't take their job seriously. One of the guys has glasses and long black curly hair worn in a man bun gives unsettling vibes as I recall earlier this year when me and my friend stopped by one afternoon and the guy appeared to be hitting on my friend while we were looking around which made him uncomfortable. Just last month me and my friend stopped by and I had picked out a Teddiursa and Treecko plush to buy. Everything seemed to be going smoothly as the dude scanned the plushies and I paid around $30 in cash for them. After I paid, the guy handed me my Pokémon plushies but didn't give me any chance back. I didn't say anything though as I didn't want to cause a scene or sound like a jerk so I just left. For anyone who visits this GameStop, be aware of these guys, specifically the one I mentioned.

Negative experience: Store locking door to make line for scalpers to get product instead of letting in customers

Fantastic experience: Cool and great deals! Would visit again.

Negative experience: Negative 5 stars. Cashier acted like an arrogant jerk when I told him I didn't want to sign up for his rewards program. "But you have the money for it. You're buying something right?" is what he told me. Re-train this man, his arrogant tone and trying to pressure me into joining your stupid rewards program knocked you down from a 5 star to 1 star review. You can thank him for that. Will never shop here again.

Positive experience: This GameStop is a nice spot—always clean and generally well-kept, which I really appreciate. The store layout does change from time to time, so finding certain games can take a bit of extra browsing. And lately, there seems to be more merchandise than actual games, which might not be everyone’s preference. That said, the prices are usually a little lower than what you'd find online, especially during their big sales—definitely a great time to pick up some deals. The staff is friendly, though a bit on the quiet side. A little more engagement would make the shopping experience even better, but overall, it's a solid place to visit if you're into games and gaming merch.

Negative experience: Went to this location that I go to all the time to exchange my headset that broke. According them when selling the extended warranty to me you can exchange them no matter what and I have before. This time nope. They would not and you can tell its a manufacturer defect because the headset snapped right where you put them on your head. The guy behind the counter was taking picture sending them to his manager which took forever to get an answer. Probably a lie they tell their customers just so they purchase the extended warranty but you cant use it for anything. Wont be back. I am also a PRO member that will be canceling.

Fantastic experience: Jett is amazing!!!! We came in just for help because we are old and dumb. Our son wanted a game downloaded on his Switch and we just couldn't figure out how to complete it. Jett had so much patience with us. Jett saved the day!!

Positive experience: Not much of a selection

Negative experience: Horrible place to shop! They basically stole money fr9m my 11 year old son. He bought a converter for a PS2 on their recommendation. When the cable came in the converte wasn't needed. We tried to return it unopened and they flat out said no! Works place ever! Never shop here!

Negative experience: Went in because somehow I magically keep getting notifications from my bank that GameStop is charging me for a Pro account that I have already cancelled twice. Went to talk to a manager and got Assistant manager Janel. All she could do was offer the 1800 number and a bunch of excuses. When I asked for her manager to see if they had any solutions conveniently there wasn’t one around and she said she couldn’t relay my information to them or help me out to call the 1800 number. Poor customer service.

Negative experience: I've come here 2 separate times and each time they were not open at 10 like it is stated on Google. I've had to wait out side the store for over an hour. The last time i arrived, it was about 11:30 and there was a line out side but the doors were still locked. Change your hours if this is how it is going to be.. making me waste my gas

Negative experience: If I could give this store 0 stars I would. Came to this store to trade a controller out as i normally do every few months. Came to the store around 430 pm Saturday June 14th. Spoke to an employee named Paige. Couldn’t get her last name as she refused to give me her name and also refused to give me her managers full name and contact info or a time that I could come by and talk to him. Been a pro member with GameStop for over 10 years now. Never once have I ever had my picture taken to trade anything. The trade law she mentions only applies to fire arms in the state of New Mexico. After I explained what law she was referring to she got super condescending and started treating me very rudely. I definitely won’t be coming back to this store. GameStop customer service has gotten so horrible lately it’s ridiculous. Think it’s time I say goodbye to my GameStop subscription.

Fantastic experience: I just had the most amazing experience at this location. Christopher was very kind and patient talking me through every step of the process to owning and playing a nintendo switch.

Fantastic experience: Great experience the cashier was pretty good. They have lots of stuff at this store to pick from! This location has to be is my favorite one.

Positive experience: Wanted pokemon cards, they are always bought instatly

Negative experience: Didn't want to do her job like it's so hard to trade ins she turned my family down cuz she's lazy and didn't have another customers and smelt like weed bad very unprofessional!!!!

Positive experience: Took my cards for a psa submission. It took me three separate attempts for it to happen because they didnt have supplies. Omar completed my submission. He was awesome and treated my cards with care and respect.

Fantastic experience: This is such a great place to visit for TCG and games. Yes, most games are all digital but owning your physical copies is so much better. Consoles may go all digital and when this happens I am going exclusively PC. The employees here are helpful and knowledgeable. Remember to sign up to be a PRO Rewards member for monthly $5 rewards and exclusive access to member bonuses, including free shipping on PSA grading card submissions. Power to the players.

Positive experience: Idk who goes to GameStops anymore, but it’s a normal GameStop just kinda small. The workers are chill btw.

Fantastic experience: GameStops aren't what they used to be thanks to the digital age. I still like to frequent them. More than anything, I like owning my game disc's. Looking forward to the PS5 ASTRO game.

Negative experience: Guy at the counter kept me waiting to check out for 40 mins. His manager walked right past, joked he wanted to help but couldent and walked by. Just wanted a video game. Not to have a hour of my time wasted to buy 1 item. This company just needs to hit bankruptcy Called the store and got put on hold till close. This place is God awful.

Negative experience: Nobody answers the phone when calling to see if items are in stock. Phone rings and rings

Negative experience: Called them 5 times in a day to check if they have a game I want and they did not answer a single time. Guess they don't want my money, oh well.

Fantastic experience: The family and I love this GameStop location. The parking lot is handicap accessible and the store itself is laid out with enough room for someone in a wheelchair to easily navigate.

Fantastic experience: Always amazing service and the same 2 workers (a guy and a girl) when I go in. They are polite and helpful, even when super busy. I really hope everybody treats them nicely

Negative experience: They don't have a monument to the "It is Ma'am" freakout... gotta put some shrine to commemorate it.

Negative experience: I’ve been trying to call this store for days and they never answer. I’m gonna take my business to noble next door since they actually answered.

Negative experience: It's 7:00 p.m. and it's closed with an obvious person inside. Nothing wrong. It shows it should be closing it 8:00. What's wrong?

Negative experience: I’m missing an item I was charged for live all the way on the other side of town and they never answer the phone.

Negative experience: says store hours are opening at 11, we get there at 11:45 and waited till 12:10 no one was there and everything was locked up

Fantastic experience: Descent options for games of different models. We got Nintendo switch games used at a good price. The workers are very knowledgeable and friendly. Thanks guys.

Positive experience: Prices are always good or at least what I consider fair market pricing.

Negative experience: Very lazy service. Abraham completely disregarded and refused services. He was rude and gave bad attitude instead of simply answering questions to to help guide me towards a better experience/purchase in the location.

Positive experience: Got what I wanted

Negative experience: Remember coming in here and being mocked for not preordering.

Positive experience: Good. Friendly. Knowledgeable.

Negative experience: Do not go laziest workers can’t even answer phone from whoever is working on 5/20 should be fired.

Fantastic experience: The staff is very knowledgeable and helpful. They were so patient with me when I was finding a gift for my grandson. Great place, I will go back!

Negative experience: Went in to get Zelda preorder on 5/12/23. Associate asked if I wanted a warranty for my game. I politely said no, When I left the store I saw the warranty was charged on the receipt. And never got my preorder bonus.

Positive experience: Employees are helpful, but inventory is very low.

Negative experience: I called and asked if they had a specific item in stock and after confirming I drove across town to get there to a sign on the door that said back soon. The lady came out and said sorry I’m closed gotta go on my break. After knowing someone just drove across town and sat in the parking lot waiting already for 15-20 min. Very inconsiderate, I get it take your break but you knew someone was actively in route and to have the door shut 15-20 min before you even go on break. Sounds like some oversight is needed here.

Negative experience: Been in line for 30mins now. 1 cashier has been helping the same person the entire time… as slow as possible. She hasn’t acknowledged the people in line and the other employee is stocking and ignoring the growing line. Left and went somewhere else after 45mins.

Fantastic experience: super great location, love the selection of games, consoles and collectables! Never had a bad experience except for that one time someone tried to mansplain to me why I should get a PS5 back when it first released

Negative experience: This store never has anything in stock. You ALWAYS have to drive to another location in Albuquerque to get anything you want. Maybe stock a few more games people want like the other stores in town do.

Fantastic experience: My grandson shopped there but they didn thg hff Ave w hff at he was looking for. Went visited another Game Stop. Items were available there. Made purchases.

Negative experience: Walked in to buy a Nintendo switch on12/30/2022 at 6:15pm.There were 3 workers standing at the counter and after 2 minutes of listening to them talk to each other about nothing, while ignoring me, I walked out. Pitiful!

Fantastic experience: The employees were working so hard to help everyone! They did great

Fantastic experience: Great staff, excellent inventory, acceptable prices.

Fantastic experience: I always find lots of good stuff in there. Their prices are average. Thier used prices are a joke, and if you think of trading in anything there, don't.

Fantastic experience: I had a great experience here service was better than expected

Fantastic experience: This gamestop always has what I need thank you for always being awesome

Negative experience: This is by far the worst GameStop location. Do yourself a favor and go to any other one. This one is staffed by inept management.

Negative experience: Couldn't even get inside. The location closed an hour earlier than the posted time and the employees sat at the counter chatting while looking at us coming to the door and checking the hours. We were looking to make a sizable purchase but i suppose with the ethics gamestop has as a corporate entity I can't fully blame the employees for wanting to leave asap.

Positive experience: Kiddos always find what they like.

Negative experience: Use to love this location but over years GameStop has gotten worse witch is why I buy my game elsewhere now

Positive experience: Always good knowledgeable workers with great service no matter which location.

Negative experience: They spent to much time hyping extra stuff instead of answering questions. That's to be expected from a subpar company.

Negative experience: I like going her cuz it's convenient. However today only one person working and alot of ppl waiting in line.

Positive experience: This is a nice location and the staff was more friendly then most other GameStop locations.

Fantastic experience: Great customer service very nice staff

Fantastic experience: Best game stop in town!

Fantastic experience: Excellent service and found what I was looking for there.

Positive experience: This GameSpot on coors next to target was fine.

Positive experience: Did not have cash on hand for tradein/selling items. other than that no complaints.

Negative experience: I understand that things happen They didn't have the game I prepaid for. An apology would've been nice though. Otherwise, game stop is a favorite store.

Fantastic experience: They actually had the ps4 hame I was looking for. Also the guy was super friendly who was working. Thanks!!

Fantastic experience: Great store. Clean and lots of titles to chose form. You guys rock!

Fantastic experience: Great place to find used games for your kids.

Fantastic experience: Loved the customer service, went in for one game and the guy just upsold the hell out of me with all the deals super great would highly recommend

Fantastic experience: The store is really cool and roomy, customer service is top notch. Luis who was the representative who checked me out was very helpful. Definitely would buy from here again.

Fantastic experience: Very nice and polite. Seemed to be knowledgeable about products or at least where to find answers.

Fantastic experience: Was helpfu. Anytime you call they always find what you're looking for.

Fantastic experience: Didn't have the game I was looking for. Still great service!!!

Positive experience: It's been a while since I visited a Game stop but when I went to this one I was happy to get good service once again. Id recommend that they get better at answering the phones but over all. Good experience.

Fantastic experience: Customer service was good, staff very helpful!

Fantastic experience: Friendly staff, help me with all my needs I had to return a headset that the battery was fried and they did so with no questions asked and made it easy as possible

Positive experience: It's kool. I asked if I could put something on hold. They did,we went for the item at noon

Fantastic experience: Staff is friendly and are available to answer questions and make recommendations.

Positive experience: Perfection for cosole gamers. Had to drop 2 stars for their "used" section of non tested equipment they sell you. It all just stopped working after a few months. I Hope they've changed this. GG. Peaceful1!

Negative experience: I've been in there a few times never have any stock and the prices are unreasonable for used considering what they buy it for. All used items are overpriced or not in stock no controllers no mics no anything. Staff didn't even want to help procure items I've been trying to get. Go online save the trip don't go here.

Fantastic experience: Ordered online and picked up my order twice in and out quickly. Both times they were very courteous and polite. Usually I am met with the disagreement of youthful arrogance. Thank you gamestop for stepping it up a bit.

Negative experience: I went to return four games I bought from there and they would not let me it without a mask even with a letter from my doctor stating I am at more of a risk wearing my mask because of my underlying health conditions. Terrible service from gamestop they should be ashamed of not helping customers with health conditions.

Negative experience: They let my child (19) order and pay for game without me (member) present. Then refused to give my child (19 yr old) the game he paid for. Then QUARANTINE happens. I am now able to pick up the game myself. But the game that was RESERVED is no longer available at this location. So we have to go search another Gamestop who will call the original Gamestop to confirm we had pre order of a game that came out 4 months ago. If i could give negative stars i would.

Negative experience: Called to ask for a game didn't even try just said they didn't have it very rude

Negative experience: This location straight up lied to me about the release of Doom Eternal on Switch, I went in on Monday 3/16/20 to preorder the game, I had two workers say I could come pick up the Switch version on Friday, I get there today and they tell me the game is delayed for Switch, with no real release date at all... I'm super disappointed and looking it up on the net showed they knew the game wasn't going to be ready on the 20th but they lied to me and took my money... Horrible,

Positive experience: Poor employee was left to work by himself, the line was out the door, everyone called in "sick" the day after Xmas. He was nice even though he was swamped. Waited 45 min in line.

Fantastic experience: Just bought some Christmas gifts for my kids who happened to be w me and the sales associate Kevin went above and beyond to make sure my gifts were well hidden as he bagged them up. Very sweet of him to care. Will surely come here again. Thank you Kevin.

Fantastic experience: Great store, Mark and Maurice always do such a great job with customers and operations! They make the store enjoyable and fun to walk into and shop. If you ever have a question about anything they're your go-to's, they're fantastic!!

Fantastic experience: Fun, knowledgeable and friendly staff!

Positive experience: Always great! Never have bad experiences!

Negative experience: Wanted to charge $30 for a used WII controller.. Searched online and found it for about $12 at Walmart!

Fantastic experience: My daughter was having an issue with her Switch. Maurice had us bring it in and he was able to diagnose the problem and get us the part we needed. Excellent customer service and a very happy kiddo. Will definitely be coming back!

Positive experience: Staff kinda acts like they know more and dont care about your opinion. The girls that work there have always been sweet and helpful. The guys too just with that ....but it's a gamestop what else can be said. Lots of selections