GameStop

Fantastic experience: Excellent customer service

Fantastic experience: Thank you very much to the ladies that helped me, very patient and kind today!

Fantastic experience: Nice spot but no outside outlets

Negative experience: Opening at 11 is ridiculous....every game stop on the west side opens early but the ones closest to me want to act like its still Covid lock down.

Negative experience: Charging WAY above MSRP...rename Scalper Stop

Negative experience: DO NOT PURCHASE CONTROLLER HERE I've recently got a new controller at this location, got the limited remix green ps5 controller and mind them I've traveled 3 hours to get a good looking controller since local gamestop dont have much. Ive received a new controller with a stick drift after immediately opening the box. This is uncalled for and of course i didn't get the protection plan because I thought I'd be paying $90 for a good working controller. They where pushing the warranty stuff before purchasing so now I'm skeptical after this experience.

Positive experience: Got me a ps4 the day after my birthday can't complain

Fantastic experience: Very helpful in getting me a remote

Negative experience: Recently, I returned a game controller my son bought. Unfortunately, my son open the box so the lady at game stop said I wouldn't be able to get a refund but she could give me store credit. The lady at the store failed to tell me I wouldn't get a full refund on the trade, so I ended up losing more than $50.00. I asked to speak to a manager and she stated the manager wouldn't be there in two days. If I would have known I was not going to receive the full amount I would have never returned the controller and kept it.

Negative experience: They sell cards for above msrp, so gamestop's are just the next generation of scalpers now

Fantastic experience: Good place to get games . The workers are very knowledgeable

Fantastic experience: Best GameStop in town excellent customer service and selection even considering the smaller installment of a store staff takes their job serious and your best service is their goal great location

Negative experience: Store is fine itself, but two times i went i was trying to get a refurbished headset for a warranty i had on it and i was given the wrong type. I have the Rig 800 Pro HX's made for the Xbox and PC and not once, but TWICE did they screw up and gave me the model for the Playstation. Not only that they took like 20 minutes to finish everything when all i was doing was coming in for a replacement mic. What an embarrassment.

Positive experience: I called to see if they had the game I was looking for and got put on hold and just gave up and called back and they never picked up again. So I drove 40 miles just to find out they didn’t have the game. So frustrating!

Fantastic experience: The workers are very nice they let me know about the upcoming sales and games

Negative experience: To the women that was working this morning, I didn’t get her name (glasses, maybe 5 foot, with brown hair) was extremely rude. I was just asking why there was a long line and she replied with an attitude.

Negative experience: Had NOTHING I was looking for which every other gamestop atleast had a stock of. It was super busy in a crowded space and Ive never seen a gamestop so small. But you know how Gamestop is.

Negative experience: Employees seem to give no effort and I’ve had problems every single time I go to this GameStop

Negative experience: Poor customer service asked to speak to manager because I keep getting charged for a pro-account that I canceled and the associate told me that my issues was not of her concern and that if I had an issue to call the 1800 number. I understand she “can’t do anything about it” which is why I asked for a manager. When I told her customer issues were her job the attitude changed and told me that an assistant manager would be there in the morning.

Fantastic experience: Amazing service very helpful and good communication

Negative experience: I want to trade in my other old Nintendo switch to added credit to my new Nintendo second that I purchased and it took three hours to do that the guy with the long hair that had a beanie hat on had a big attitude was very rude very impatient and they were telling me all kinds of lies that I don’t get my game out tonight that they’re just gonna sell it to somebody else that I’m gonna lose all my money I put on my game I paid for the pro membership like a month ago and they said that I didn’t have my membership on there well I told him this is where I came to pay it. You guys charge me for it so I wasn’t able to get my stuff with my pro membership. It was just a horrible experience. I will never go to GameStop yet.

Negative experience: This location has just got worse and worse every time we go to the mall. I used to always buy a game when we’d go and haven’t done so for the past couple months. This is mostly due to lack of selection including no stock of new releases. The store is just piles and piles of overwhelming amounts of junk merchandise. There is so much stuff in there that people can barely move around making it an uncomfortable experience. The latest is they removed the Xbox games entirely and filled it with you guessed it more junk merchandise. The switch games and ps5/4 games are all mostly vertical so unless you know specifically what you want you’re gonna spend a lot of time reading every label. Never receive any greeting much less help. What is going on GameStop? I also cancelled my pro membership because there really no benefit other than saving $1 here and there on already discounted games. The points now also expire. I had nearly 500,000 points and was told that if I didn’t use them I’d lose them. Do you realize how long it took me to acquire that many points as well as how much money had to be spent? Everything is just going down hill for GameStop. Last, if you ever buy a game stop asking for the 1400th no I don’t want game insurance, no I don’t want a GameStop credit card, no I don’t want to renew my pro membership, yes I am sure, no I don’t want a preorder. I am sure the staff is instructed or measured but my goodness just stop.

Fantastic experience: Very fun experience.

Negative experience: Incredibly rude in person and over the phone. Tried calling numerous times and was put on hold. Wildly unprofessional to keep a customer on hold because you don’t feel like doing your job

Positive experience: Great service and assistance.

Positive experience: Decent selection, not the friendliest of staff, but what can you do these days?

Positive experience: It’s a really good GameStop in my opinion. Pretty big, but gets really crowded and there’s hardly anyone room to move in there from all the people (from the times I’ve been in there). But it has a bunch of good games, Funko pops, and action figures.

Negative experience: I tried doing a cash trade in at this location and they denied me. I called them 3 times, morning , afternoon, and before close and they either ignored my call or said that they didn't have cash. As a Business, you should be able to have the proper amount of money in your drawer for the services you offer. I have tried to use this location multiple times and they usually have the same answer. Go to any other store than this one. They cannot help you properly

Negative experience: Came in to trade my Xbox for a refurbished one and the trade machine was down, so I was told they would hold it while I went to another GameStop to complete my trade (was not told for how long they would hold it) after driving across town multiple times and coming back THE VERY NEXT AFTERNOON I was told they had sold it, btw place smells like dump

Fantastic experience: Staff members are helpful and accessible.

Negative experience: I was just in there and found a game that said 29.99 on it took it to the counter and it rang up 60 bucks. I asked why so much when the sticker says 30. I'm told price ha gone up and they haven't changed the sticker yet and I have to buy it at 60 not the price on the game, which is 30. Stay away from this store. I do not recommend this store to anyone

Fantastic experience: Very helpful and efficient

Negative experience: We are really disappointed in GameStop. We purchased Red Dead Redemption for switch and the game didn’t work immediately. We attempted to return the game as defective and were offered half of what we paid in store credit. The guy working there tried to get us to buy insurance for our game and even said broken cartridges happen frequently. I think it’s pretty wild to not refund our money on a fake that didn’t work to begin with. We tried to return the game within a week. I really don’t think it makes sense to have to buy coverage for something that should function. So incredibly wack. We won’t come to GameStop going forward. Even Amazon has a 30 day return policy for game cartridges. I’d rather support a business like GameStop but I’m not going to donate money to them if they won’t stand behind the products they sell.

Negative experience: Went there to try to return a new Nintendo switch system and teddy told me there all was a seal on the system but I told her there was never seal on the system when GameStop gave it to me and teddy is a rude person and every unsatisfied service and told me she’s the manager but didn’t see manager tag and not the first time she’s been rude she needs to learn customer service and used to be ever good customer service here but no more and at this location really dumb when u have a used game in your had and go to pay but they get a online order and they have to do that over the person in the store and Brandon is not a every nice person he needs better customer service and doesn’t really talk to people and not every friendly

Fantastic experience: Great Employee, alway very helpful.

Fantastic experience: This GameStop usually has the best stock when it comes to Pokémon TCG products! Also, all the employees here are always super nice and helpful!

Positive experience: Thank you! Great service and knowledge of products

Fantastic experience: Gm was cool and helpful.

Positive experience: Pretty much like any other GameStop.

Negative experience: Customer service is horrible here. Dude who answered the phone must hate his job.

Positive experience: Good experience. Nice employee. Knowledgable but wish they had better trade-in deals.

Positive experience: The Coronado Mall GameStop is smaller with less inventory compared to others I've been to around town.

Fantastic experience: I acted like a noob and he still helped me lol.

Fantastic experience: Good my new Xbox Xbox Series from here an as always they will always help to make sure you get everything you need.

Fantastic experience: The only game stop to have street fighter 6 The only good game made for the ps5 in stock

Fantastic experience: Good

Fantastic experience: The lady at the register was very helpful an polite, it was a nice visit.

Fantastic experience: Our grandson wanted Pokémon cards. The clerk was helpful and kind

Fantastic experience: This is great little location. The staff has always been polite and very knowledgeable.

Positive experience: no VR goggles

Positive experience: Small, felt a little cluttered. Friendly staff.

Fantastic experience: Great place to shop and employees are very knowledgeable and won't lie to you.

Fantastic experience: We finally got our Xbox series x!

Positive experience: Still the same old game stop after 20 years

Fantastic experience: Meh its game stop nothing special about a place that sells dead tech

Negative experience: I came in to buy a Xbox one and I was treated by horrible staff. I understand they're age means that they lack experience, but they talked to me like this was my first time ever buying anything. They argued over what I could have or what would work when I corrected them they just stared dumbfounded. Of course the system has powering issues, I've never had an issue where I would want to bring the system back in. I have the warranty and receipt, but I hate the fact that I came to this specific GameStop only because it's close to where I live.

Fantastic experience: Made my son smile

Fantastic experience: When in, found everything I needed, had fun talking to the super nerdy, super awesome cashier and left happy.

Positive experience: My grandkids always go in there buy games..

Positive experience: has a great variety of games kinda didn't like that the used things cost as much as the new items.

Negative experience: The staff seems to lack knowledge about certain games.. when asking some questions they try to make you feel dumb instead of fathering information. Would not recommend this GameStop.

Fantastic experience: As it's in the mall, it's obviously got a smaller selection of miscellaneous merchandise because it's not its own building, but it isn't lacking in games for the main consoles.

Fantastic experience: Nice people working there also had 25% off gaming mice keyboards and mouse pads

Negative experience: Every time I go in here I always get the worst service, I had to drive all the way to cottonwood and be helped by Demetrius, the best guy in the business. He always helps me out and knows what he is doing.

Fantastic experience: Who doesn't enjoy games

Fantastic experience: Extremely friendly, extremely fast service. Much better cash for trade-ins than in the past. I'd actually fully recommend this place to everyone

Positive experience: The shop had great items that a customer could look at or buy.

Fantastic experience: Love the staff at this location

Fantastic experience: Great place for all your gaming needs

Positive experience: Staff always friendly and willing to help

Fantastic experience: Fun,fun,fun im a grandma & when my boys were young we use to play pac man love to play pac man they would let me play when we get into albuq. Thank you

Fantastic experience: Ps5/ switch OLED, where they at though hahah

Fantastic experience: Great experience here , cashier was super friendly!

Fantastic experience: They always have the games your looking for and always have added info on upcoming games you might like.

Negative experience: Too expensive

Positive experience: Great!! Customer service. The girl that checks you out has great knowledge of her products.

Fantastic experience: Great customer service

Positive experience: Busy

Positive experience: Like any other game stop honestly but Walmart has better prices for games

Fantastic experience: Great customer service from the young man working there, he was awesome

Fantastic experience: Really small but pretty chill. Found what I needed.

Fantastic experience: Employee was super nice and very helpful. Found what I needed in seconds and was buying it in minutes. Would definitely recommend

Positive experience: Some good deals

Fantastic experience: Great deals and customer service today

Fantastic experience: Great selection in this location!

Negative experience: The Employees were really kind but they couldn’t bring up my order from 12 days ago even though when i bought the item we gave all of our information to the cashier.

Positive experience: Pocos títulos seminuevos

Fantastic experience: Nice clean store, associate who was there was friendly, greeted me and asked me if he could help me find anything. Great job!

Fantastic experience: Go-to video game store.

Negative experience: Mask policy. I'll take my money elsewhere

Fantastic experience: We didnt play,but looks like fun for another time

Fantastic experience: Small location but they have great customer service.

Negative experience: Long lines

Negative experience: Bad service

Positive experience: Low amount of stock but glad they are still in operation.

Fantastic experience: I had a small issue with cash so I had to return a couple remotes I purchased and I needed the cash back. They gave me my cash back with no issues! You just need your receipt and the items unopened! Thanks GameStop!

Negative experience: No Xbox series X

Fantastic experience: When my son didn't find what he was looking for the store associate directed us to another store. Not many people take the time to do that!

Positive experience: Get ready to go online to order the more popular games because all are usually sold out in stores

Fantastic experience: These guys are amazing. Our son got a system for Christmas, turns out it was basically a junk system. I called the store and was taken care of the manager called the Cottonwood store and turned out they had just received a trade in...we went right there and Amanda was amazing. She even included an apology from Santa to our son. I'm a customer for life. Well done Coronado and Cottonwood.