GameStop

Negative experience: Went in today and payed off a game and was gonna pay for a different game this dude (never got his name but I wish I did) was really rude about doing a separate transaction and scoffed and rolled his eyes was just really rude definitely will not be back to this location.

Negative experience: 0 stars. What constitutes as a quick purchase? I thought you take care of the customer according to who walks into the store first? Guilt tripping customers saying you’re the only one working but you’re picking and choosing who you’re taking care of. That man was rude and egotistical. Going to buy my TWO Xbox x somewhere else. Happened 5/16/26 around 10:45-10:50 AM Everyone else I’ve ever experienced at this store is amazing!!! I’ve never had this happen. He’s been there 8 years but I’ve never interacted with him

Positive experience: The sales associates are always willing to help.

Fantastic experience: Great interaction and service thanks, Chief.

Fantastic experience: Quiero saber si me pueden cambiar un xbox one s por un xbox series x

Negative experience: I just came back from GameStop after stopping in to check out their Pokémon card selection. I ended up grabbing a few packs, and the employee immediately started pushing their membership on me. I told him no. He kept pushing it anyway, so I asked how much the discount actually was. It was barely anything. After I said no again, he kept insisting that I should just get it because I’d probably buy more in the future. I told him no a third time, and instead of dropping it, he acted shocked—like I was turning down the deal of a lifetime. From that point on, his attitude completely changed and the service went downhill fast. If you’re going to work retail, at least have the basic professionalism to respect when a customer says no. A membership pitch shouldn’t turn into an argument. But honestly, what should I expect it’s GameStop.

Fantastic experience: Helpful staff of gamer ready to support their fellow gamers

Fantastic experience: Great costumer service as well as very vigilant over who comes in the store

Fantastic experience: Got me 2 more ps4 games

Negative experience: Dont buy online they use call centers and have no American support center.... theyll take 205 usd without probuctand not refund you for 2 weeks...

Negative experience: Never pick up the phone

Fantastic experience: Eubank staff was awesome and very helpful on all the perks I can get online with my pro membership and for our new switch two! Thanks guys I really appreciate the help! Merry Christmas!

Negative experience: I wish I could leave 0 stars. I called a few hours before going in because I had to take time off work to go. Confirmed with one of the reps(wish I got his name) asked twice and confirmed that I could bring in 2 switch 2 joy cons and some games. Said no problem. Couldn’t give an estimate but said come in and we’ll test them make sure they work and can give you cash. Showed up and they messed with them seemingly not caring about being helpful or anything. Then said after 20 mins we can’t figure out how to use them so maybe come back another day … REALLY? Then why waste my time and tell me to come in??? Terrible customer service. No wonder GameStop is closing stores left and right because they hire terrible employees that don’t give a damn about their job or customer service. Then they tell me they don’t do cash anymore even though online confirms they do so they would have to do store credit never coming here again just going to do digital like everyone else.

Negative experience: Stood in line for over an hour to watch all the scalpers take all The Pokémon cards

Negative experience: Some people at this game stop are jerks, and some are nice, but I think they should change their attitude or shut it down

Fantastic experience: I miss the more convenient location on Academy, but the staff are still cool and I like the stores policies.

Fantastic experience: Amazing service and had everything I needed

Negative experience: Dis place is stupid We any id to buy a game

Negative experience: Man I miss the one on juan tabo and menaul. They never answer the phone here.

Fantastic experience: Went to buy some games, they had some games, so I purchased some games.

Fantastic experience: Alfredo was awesome! Really knowledgeable and helpful great guy all around thanks man

Fantastic experience: Muchos games

Negative experience: Guy who answered the phone today was rude and and dint seem to want to help neither me to find a older game or my freind who went in person and when I called he dint even wanna talk about it or apologize just bad customer service

Negative experience: I pre ordered a collectors edition. When I picked it up it was already open. And pieces were broken from the display box.

Positive experience: Employees are friendly and helpful

Fantastic experience: Selection was good and employee was super chill. He recommended I play no Man's sky and I'm enjoying it. Give that guy a raise

Negative experience: The owner really need to evaluate the staff .. the worst customer service ever and I thought just maybe just maybe this time would be different… I was wrong even worse today..won’t be back

Negative experience: Went in to purchase a ps4 game. The selection was awful. The kid sat behind desk the whole time on his phone, I guess....Finally I find a game that I think my grandchildren would like, but then this happens: I was asked for ID because you have to be over age 12. I am 60. I asked him really? I have to walk all the way to my car for my ID... Indeed I did! Even though without a lot of imagination It is evident with my gray hair and wrinkles I'm over age 12. Needless to say with my spinal cord injury made it to my car in the north40 to purchase a $14 game. He just lost at least 10 customers. I have 9 grandchildren. He did it to be rude. I'm totally surprised that he has a job. The Owner of this GameStop needs to know how he is treating disabled seniors.

Positive experience: The games were very dirty and one was dented but it looks nice

Negative experience: There workers wanna tell there customers to hurry up n shop so they can go home very dispointing

Negative experience: Real pressuring to buy preorders also very poor knowledge of games and systems

Fantastic experience: Thanks, James, for the refund. You were a lot of help

Fantastic experience: Great selection of new and used games awesome controllers and they're, and their technical expertise is top-notch

Fantastic experience: Irvin is super down to earth and always makes shopping here way easier than other stores

Negative experience: Horrible details in controller warrantee sold it to me didn’t replace my broken controller. Changed policy they said and only replace warn controllers. Controllers don’t ware out these days they break. Don’t waste your money on a warrantee.

Fantastic experience: James went above and beyond with service. This was the best visit to any location in recent memory.

Fantastic experience: This GameStop is the only one I’ve been to that the staff don’t hound you asking you if you need something but if you ask them they are very helpful. I won’t shop at any other ganestop

Fantastic experience: Went in yesterday to grab the new MK1. They were nice an enough to find me a copy and even include the steel book! Thank you so much you made my whole day!!

Negative experience: Bad serves guy was just talking on the phone and had a line and smh get better employees

Negative experience: I have been going to Game Stop for awhile upgraded the membership to the pro membership and today I went in to return something I wasent happy with the box was a little bent up and apparently they had updated on returns if the box is opened they can’t take it back. The tape seal was ripped and bent in one corner. Then I got told that sence “ I just didn’t like them” there’s nothing he can do and he can’t return them sence the box was open , didn’t offer no other trade for something else within the same price range. This is why I go elsewhere for some gaming stuff.

Fantastic experience: Found some games that I can play

Fantastic experience: They have most and best games here, come over to see for yourself ❤️

Fantastic experience: They had the two games I wanted, they just came out

Fantastic experience: I called this gamestop yesterday 02/15/23 if they had a xbox series s available and the employee said yes, I went to the store to purchase it and I was helped by Amanda she is very nice and awesome person, I stopped going to gamestop due to the atmosphere has changed over the years and even the employees weren't happy to be there but after coming to this one on Eubank I'll definitely comeback Amanda help me a lot and it means a lot to me when someone helps me like she did and Irvin helped me as well he cool dude just awesome people, I recommend this location

Fantastic experience: They were nice

Negative experience: They tried putting me and my husband in the back of a line after we were the first people in line waiting for Pokémon scarlet and violet we waited a hour. In the cold How pathetic is that get better service

Positive experience: Good selection typical game stop prices. Decent staff. Pleasant and professional. Had what I was looking for and put it in the back til I came in. Can't complain about this location.

Negative experience: Never been there !

Fantastic experience: Super great, and great treatment from the workers there

Fantastic experience: Johnny was very helpful. He reminded me my membership was going to expire!

Positive experience: Didn't have what I wanted but I knew it was a long shot when I went in

Negative experience: The manager Amanda has no good customer service. I came here a couple of weeks ago with a item I had purchased and she offered me to get a new switch or get it fixed or return my SD card before the expired date on my reciept. Today I went back and she denied the refund and yelled at me, and slammed the office door behind her. As a manager you don't treat customers like that or lie about what you say. She was so RUDE!!

Negative experience: The woman working here, I think she was the manager but I hope not, was WAY too pushy trying to force sell add-ons. Warranties and memberships.

Fantastic experience: Nice employees

Negative experience: The guy was rude. He was helping me at first the another customer came in it was like I was never there

Fantastic experience: Bought a new fitness game to do some fun exercising at home. Very fun. Adapts to your physical health. Great for young and old.

Fantastic experience: Spacious, friendly staff, no issues.

Fantastic experience: Great customer service

Fantastic experience: Jeff is awesome. He is one of the most kindhearted, caring, dedicated, charismatic, patient, funny, and professional gamestop employees/manager I've ever had the pleasure of meeting. He always makes me and my family feel welcome, like he's been a family friend for decades. He always goes above and beyond when it comes to taking care of his customers and store. His knowledge and insight are unmatched. He does his absolute best to answer questions and concerns. I will buy in store as opposed to online because of him. The store itself is clean and organized. From games to collectibles and pokemon cards to figures and systems. Everything is neatly placed and displayed almost like a small museum.

Fantastic experience: Great place to shop for newer titles. Friendly staff and the manager Jeff is awsome!

Positive experience: Good store got a new controller. wireless with a battery pack

Fantastic experience: Deals

Fantastic experience: Customer service is 100 percent

Fantastic experience: Very helpful employees

Fantastic experience: Very good service. Most of the games are in stock all the time.

Fantastic experience: Staff are friendly and knowledgeable. Always ready to give you the best deals.

Negative experience: Store is decent but the customer service is really bad. I was trying to check out some items and the dude was more interested in selling me a “rewards program” than actually helping me check out it was really annoying because even after I said no he kept insisting, made me feel uncomfortable.

Fantastic experience: Extremely friendly employees offering to help out right off the bat. GME

Fantastic experience: There very helpful and respectful

Positive experience: Very clean and well organized store. Sad to see that they did not carry the used equipment on site and had to ship it to us. Cashier was awesome!!!!

Negative experience: Sad customer service, store lead Jeffery is very pushy and has a poor attitude when under pressure. There was only one person in front of us and there was an issue with the card readers, when me & my fiancé were addressed we were brushed off immediately to a different store & when we informed him we wanted a return he shook his head from side to side with a bit of hand gesture & stated he needed to fix his machine first. Well I understand he has an issue and no one was being impolite or rushing him but he could’ve had a way better attitude towards us.

Negative experience: Can't say I like this specific location at all. Every time I stopped by the employee seemed too busy to help me as if I wasn't important and one day I accidentally placed a pick there and went for it but was told to come back another time or cancel it. By the way the item WAS in stock and it WAS not busy at all and yes the email told me to go pick up the order because it was ready

Negative experience: These stores are horrible. Completely unprofessional by advertising and presenting games they dont carry, and having the most immature staff imaginable. Why have stores?

Fantastic experience: The young lady that was wearing the awesome marvel ice cream t-shirt, was so incredibly kind and had so much patience. She was very informative as well. I was happy to see that someone finally came in to help her. We are so happy with our purchase as well!

Fantastic experience: They actually allowed indoor shopping and actually has what I needed at a great price. Staff were friendly and helpful.

Fantastic experience: The guy at the cash register was very helpful. He went out of his way to help us find what I was looking for!

Fantastic experience: Loved it.

Negative experience: I've had several issues with staff at this location. Waited over 30 minutes for them to reboot system and while waiting they decided to take several other customers that just arrived. Also had another cashier give attitude when I spoke up while manager right behind her and didn't say anything.

Negative experience: DO NOT SPEND MONEY AT THIS LOCATION. recently I purchased an XBOX Elite series 2 controller priced at $180. After two months of mild usage of the controller I experience a manufacture defect. I spent an extra $50 on the alleged protection plan, which the manage of this location described would replace any manufacture defect free of charge. When I called and spoke to the same manager he told me I would have to purchase a second protection plan at $50 to replace the controller. After spending $230 for one controller to be protected and replaced with no hassle, I’m left with a defective controller and a sour taste in my mouth from spending my money at the wrong business. At all costs, AVOID THE NOID

Fantastic experience: Good service, nice people

Fantastic experience: Had to go to 2 different store's had great customer service at both locations they helped me with everything I needed with a smile even got me in and out really quick even tho they were slammed awesome guys and girls thank you

Fantastic experience: Always nice people working..

Fantastic experience: Great service and fast and friendly

Positive experience: Its gamestop

Positive experience: My son loves this place, and the staff is helpful.

Negative experience: Was in there a few days ago and went to buy a new Nintendo switch game. Bring the game up to the counter pay for it and the employee opens the display case and put the game inside then puts tape on the game case. Last I checked new games come factory sealed aren’t opened and have the game already inside. Be careful this place tries to give you used games when you buy new. Then when you bring it back they try and tell you you opened and placed the tape on the case so you can’t return it. Complete scam

Fantastic experience: A little pricey but always helpful!

Negative experience: The staff member who I dealt with was very rude to me I give this place two thumbs down

Positive experience: Organization and customer service could be better

Fantastic experience: They helped me out when I went to buy my Xbox and the worker was nice.

Negative experience: GameStop is a joke. They finese gamers bottom line. Stay away. Would give it zero stars if I could

Positive experience: Very courteous young man at checkout. Just buying some cards for the boys and he was super nice while juggling the busyness of the Christmas rush.

Fantastic experience: Wonderful experience. Great help and all our needs were met. Very friendly

Fantastic experience: My son's favorite place for new and used games. My favorite place for the savings.

Fantastic experience: Amazing choice of games both new and used for PS, Xbox, Nintendo consoles. The store is tidy and welcoming. The staff is friendly and helpful. Overall, great experience.

Negative experience: My experience is on the night that StarWars The Fallen order released for preorders. I first called GameStop to make sure I could still pre order and he told me before 6. He then asked me for what system did I want it for. I told him PS4 and he assured me I could come in and preorder as they had many copies. When I got to the counter another gentleman who I had not spoken with asked what I needed and I told him. At this point he seemed to get agitated that I had not pre-ordered it long ago he was very condescending and rude and started to lecture me as If I was a little kid. I explained the reason I didn't was because I was working long hours and didn't have a chance to. He ignored me and continued to tell me off. So I took my receipt and left. When I came back to pick it up for early release I was dealing with another guy whom was really nice. Then the other guy came over and told him this is not a preorder and canceled my free StarWars ticket. I am very upset at my experience at this GameStop and feel he should not have spoken to me in this manner. Ive never had any kind of experience like this anywhere else. I had to stop myself from arguing with him as there were alot of excited people around because early release of Fallen Order and Pokemon. It was not about the movie ticket but his attitude as to why Im writing this. I felt he took it personally that I didn't preorder it a while back. I felt embarrassed yet proud of myself for not losing my cool in the store as I was furious. All other employees there were fantastic in helping me.

Fantastic experience: Friendly and great service!!

Negative experience: Talked me into some sort of membership saying I'd get a deal the next time I came in but was not honored the next time. Waste of money because I ended up selling my gaming system soon after. Anyway if the sales person says I have a discount coming the next time I walk in I believe they should stand by that regardless of what the computer system says.

Positive experience: Good selection of pops at a decent price

Fantastic experience: The associates here offer the best, friendliest service I have ever encountered!