GameStop

Fantastic experience: There’s no other game stop that is it can be better with customer service. Wanna thank you Gene, Jaceline and Anthony. Super grateful and amazing service. They are #1 thank you guys. I highly recommend this place

Negative experience: Rude is an understatement

Fantastic experience: Anthony the manager was a huge help and I received more value for my trade in than anywhere else. I couldn't be happier and I highly recommend the location!

Negative experience: Insanely poor customer service called before I came was told they take trade ins till 730 showed up at 720 and employee talked with customer that was done checking out instead of taking me next in line then told me he would take my trade in because he had to much stuff to put away before close i asked for his name so I could leave bad review because that was ridiculous and he just threatened too call security . Save your time and go to different location. This was the employee

Negative experience: Sales person was incredibly rude. When my boyfriend asked the guy (bald, but also has long ponytail?) to inspect a game before buying it he sighed like he was annoyed. When he returned with the games, he threw them on the counter and seemed annoyed to be doing his job. No one is forcing you to work there and to spread your negativity to customers. Game Stop needs to do better at selecting the right employees to work at their stores.

Fantastic experience: Not even directed at me...or at anyone specifically that I could tell, but the first thing I heard when I entered at 11:00 AM opening was: "We don't have any Pokémon cards. We don't have any Nintendo Switch 2 pre-orders." I'm not even mad. Im just impressed by the omniscient quality of this store's customer service. 5/5 stars.

Negative experience: awful customer service.

Negative experience: I’ve been a loyal customer at this location for 8 years. I waited in line to pre order my switch. When I got the call it has arrived I was on a business trip. Told them I would pick up the unit Sunday and they told me no problem. The system was paid for in full. When I arrived I learned they sold my switch and told me I had 48 hours to pick it up. Why wasn’t this told to me and why did they say I could pick it up Sunday. The manager with long hair and a pony tail didn’t care. He was almost arrogant. No apology or solution. I will be doing my video game shopping at Best Buy going forward.

Negative experience: Awful experience. I wanted to trade in my series x Xbox. And buy a PS 5. Walked in the door and the older male employee yells across the store, “you doing a trade in”. I said “I’d like to and buy a PS5”. He said, I’m not doing no more trades trades today, we close in half and hour and I’m not doing it.” There was no cutoff time for trades that I can find anywhere so this seemed arbitrary at best. Poor execution from a lazy employee. There are better choices.

Negative experience: The sales rep was incredibly rude over the phone after informing them we did a search online for Mario Kart Double Dash. We went into the website and looked it up, to which his sarcastic response was, "that's interesting, im not sure where your looking because I dont show that anywhere across the company."

Negative experience: I don’t think they know how to answer a phone.

Positive experience: Pretty great selection overall

Positive experience: The employee was kind and knowledgeable. However, the inventory was lacking.

Negative experience: Stay away

Positive experience: Great store. They always have what I’m looking for. The only issue I’ve ever had was with employee Michael tonight. He was very rude and seemed like he didn’t want to be there. He also mentioned they only have one employee working Friday nights. Maybe this game stop should step it up and have two employees on Fridays due to it being busy.

Fantastic experience: Lowe’s in Plant City: The Real MVPs (And the Plywood That Saved My Life) Who knew a trip to Lowe’s could feel like a block party for DIY enthusiasts? The moment I walked into the Plant City location, I was hit with a wave of good vibes—and not just from the smell of freshly cut lumber. The staff wasn’t just helpful; they were heroes in blue vests. They didn’t just answer my questions; they coached me through decisions like I was their star player in the game of home improvement. When I explained my situation—“I need plywood because my house is currently auditioning to be a convertible”—they didn’t flinch. They nodded with purpose. Before I knew it, they had me set up with the sturdiest hurricane plywood known to humankind. And the teamwork? Next level. Customers chimed in with tips, one employee made sure my cart didn’t tip over, and another somehow turned a discussion about nails into a pep talk. Fast-forward a few days, and that plywood was doing its job. Sure, the rest of my house decided to wave goodbye during the storm, but the plywood? Solid as a rock. It stood tall, like the unshakable resolve of the Lowe’s team that sold it to me. Even when I had to return for more supplies—because, you know, “house gone”—they welcomed me back with the same enthusiasm. And they didn’t just help me; they even lent a hand to my best friend, who’d been roped into my rebuilding mission. Plant City Lowe’s didn’t just sell me plywood—they gave me hope, a lesson in resilience, and a reminder that a united community can hold strong, even when the walls fall down. If you’re ever in the area, stop by. They’ll treat you like family. And trust me, when your plywood outlasts your house, you’ll know you shopped at the right place.

Negative experience: Wish I could give 0 stars, the store was supposed to open at 11 am and doors were locked. The person working didn’t even know they opened at 11 am. Pitiful.

Positive experience: The world of video games, cassettes and computer chips, etc...they are holding there all around approach.....but once they just bring back the Atary and old nintento..they will be back

Positive experience: I really want to support Gamestop and hope they succeed but time after time they do some shady business. Warranties will be added without your consent, check your receipt. I’m sure this comes from upper management. I won’t be returning to this store.

Negative experience: It seems counterproductive to always have veteran affairs outside these stores, yet refuse to hire decent sales associates. As a disabled shopper I would appreciate not having to deal with rude condescending cashiers. This isn't the first time but it will definitely be the last. Going forward anytime im forced to go instore, all interactions will be documented via A/V. it's painfully obvious what demographic these associates rather cater too.

Negative experience: The male associate was extremely disrespectful to the new female associate. They argued for about 10 mins before acknowledging anyone in the store. The stores shelves were also pretty empty and they had posters for games they didn't even have in stock.

Fantastic experience: Jalynn your energy and customer service is what will keep me coming back to this location thank you! Seamless and fair trade experience along with top tier knowledgeable and friendly customer service!

Negative experience: I tried calling just to see if I can get an inventory check on a game and the person that picked up who said their name was Jalen hung up the phone after like 5 seconds and then when I try calling back they take the phone and leave it off the hook. I can hear them talking to customers while they're just ignoring me. This is why digital downloads are just more convenient to deal with.

Negative experience: No good service stay away

Negative experience: Didn't have any copies of ncca football at noon on its release day, but had plenty of attitude. Went over to target and they had like 60 copies of playstation and 40 copies of xbox. Don't get mad at me because you guys weren't prepared. Black dude with giants jersey is a punk.

Negative experience: Gonna make this a short review, but, again! Another GameStop that WILL ADD WARRANTIES without asking you. They'll use your coupon too without telling you to make it seem like you're getting a great deal. The worker's name was King. No, they're not supposed to do that without asking you :) They're scamming you to make their store look good.

Negative experience: Called ahead for a charger for a switch. I was told they had some in stock for $15. When I got there, the clerk Anthony said the cheaper version that he previously said was in stock was sold out because he didn't actually check despite me calling ahead. Do yourself a favor and just go to Walmart.

Negative experience: Blonde guy that works there is very rude I been there twice first time he was on the phone talking to his first and not acknowledge second time, I can in I asked for a poster and he said no and told me see yea like I was wasting his time but I was the only one in there

Positive experience: It's GameStop! Rather go to my local place though. People working there are chill

Fantastic experience: Nice selection, friendly employee, great prices.

Fantastic experience: Good enough. Nice selection. Helpful employees.

Negative experience: Literally the worst experience I've had at a GameStop. I went to buy the Batman Arkham Trilogy today. The associate (I didn't get his name, but olive skin tone with bushy beard gentleman) told me "we probably have it in the back." I asked him politely if he could go get it, and he simply said "no." When I asked "why not" he said "we might not have it but I'd recommend you come tomorrow." I informed him the game came out today and they have the game on display so that it should be in stock and he responded with "I'd have to go get it and it would take too long, we're busy" (there were three people behind me). In short, he never gave it to me. I went to another GameStop, I asked the gentleman and he said "let me check the back." He gave me the game about 30 seconds later. It would've been that easy in the first place but this gentleman elected to not even try and look. Never going back to this GameStop location again.

Negative experience: Employee said my Xbox was defective and tried to rip me off, as you can see there’s nothing wrong with it. Alejandro If that’s his real name tried to rip me off

Positive experience: Good service and collection

Fantastic experience: This place is always busy but that's good during these times My son Erik loves to go there

Negative experience: Easily the worst GameStop in Tampa. In my experience it’s usually a 50/50 whether this location will actually be open when you arrive during their normal biz hours. Annoying to drive out of way to come here at like 4:30 on a Thursday & find it empty locked up with open sign on. Also very limited stock of everything compared to the others. Not sure why this location even exists at this point

Fantastic experience: Mizkif was here

Fantastic experience: Best $GME in Tampa Bay Area!

Negative experience: Went to store to purchase item listed on sale. Price was incorrect in system and new store manager refused to honor advertised price. Gamestop needs to bring back previous manager as new one is extremely rude.

Fantastic experience: Purchased god of war ragnarok

Fantastic experience: Will was awesome!

Negative experience: Told me my xbox wasn't worth trade in due to sticker adhesive cleaned it and sold it for more than they offered online at gadget pickup

Positive experience: Went in to purchase a gaming system. The Assistant Store Manager helped me through the process of redeeming points, coupons, and getting protection plans.

Negative experience: No one answers the phone. I have tried calling multiple days in a row and calling through out the day. I would call this bad service.

Positive experience: Open sign lit up when not open. Getting to the store is not easy because of the food places that surround it. Was really inconvenient that I wasted 20 mins to get to a place that was closed. Picture attached

Negative experience: Closed due to weather well after the hurricane has passed, and google says they are open right now. Not true. Seems the manager just likes to snooze.

Fantastic experience: Lots of choices friendly Staff

Negative experience: Head manager is lazy.. they had to order me controller so he said it'll be in in less then a week.. I call 8 days later and he tells me to do exactly what I asked him to do in store and tells me to come back up to order it... When I told him they did it at this store 2 times already .. don't let them tell you you can't use your warranty if item is not there. They can order it in store to get it sent to you

Fantastic experience: Donovan is a very cool and helpful representative of Gamestop.

Fantastic experience: Never a long wait here, I’m always in and out.

Fantastic experience: Great

Negative experience: One of the workers talks too much and tries way too hard to force more games on you.

Fantastic experience: Friendly staff, wide selection of games new and pre-owned.

Fantastic experience: I've never felt compelled to leave a review for a corporate location like GameStop, until now. I had a great experience with Donovan this past weekend. He made my trade-in process so easy and kept conversation going (when he could). He was just an absolute joy to work with. Kudos to Donovan and the rest of the team. I think it's fair to say that most GameStop employees are really cool people that just love talking shop with their customers. Good on ya'll.

Fantastic experience: Amazing

Negative experience: Couldn't find a used switch game to save my life.

Negative experience: The person behind the counter had no customer service. Could not answer any question my mother asked him..did not even have a smile on his face.we were joking you need to replace this person..I will not be back..

Negative experience: I give this place 1 star… they promised me a PS5 bundle with $100 gift card for free. The cashier/manager couldn’t get the price to ring up right so he tried to do some switch around of return the games to equal out the amount he was charging me for a FREE gift card!! Total came out to $839.99 without tax included… this is ridiculous way to treat a customer who waited for this in store drop. I do not recommend this place. Get your games or accessories from bestbuy or any other place. Walmart is better treatment. Smh…. I walked out the place without anything after 2.5 hours of waiting

Fantastic experience: Great service and staff.

Positive experience: It's a gamestop not much more then I can say

Fantastic experience: Alex always give great costumer service and he is very knowledgeable. This store is great.

Positive experience: They never answer the phone when you call, I did have a pleasant experience when I went into the store but I have a question and can’t reach them.

Fantastic experience: The kiddos found exactly the props to collect dust in their rooms. Lol

Fantastic experience: GameStop is a must go for My Son. Trade in's and points really add up. A gamers dream.

Fantastic experience: Very friendly staff and quick service.

Negative experience: They refuse to answer the phone no matter what day or time I call

Fantastic experience: Great place for games and collectables. Staff is very knowledgeable about games and consoles

Fantastic experience: Great store, great employees

Negative experience: If I could give this store 0 stars I would. I have shopped here since I was 10 and I'm now 30 this is the 3rd time this location has stolen pre order money from me and they employees can never do anything to help. Called corporate and they can do anything either. Can't wait to watch all your stores close down! You are thiefs

Fantastic experience: Over priced at this location can buy cheaper at Walmart.

Fantastic experience: Not bad for a gamestop, plenty of games to choose from. Helpful employees.

Fantastic experience: EXCELLENT customer service!!!!

Fantastic experience: The service was nice

Fantastic experience: I have to rave about this GameStop, particularly an employee there named Alina. I spent my entire day driving around to GameStop’s as most of them don’t answer the phone or have a I’m busy attitude. When I called this one. I was welcomed as a loyal customer, she was able to video if they have product in stock and made sire to put it aside for me. When I got there she went above and beyond to she you guys had the correct products in stock to fit my needs. People come places not only for products but an experience. I live far out in holiday and will drive past every GameStop to be treated the way she did here. Thank you for Being a great representation of what a company should stand for!!!

Fantastic experience: Very kind employees

Fantastic experience: Never can only find one used game to buy

Fantastic experience: They're always friendly and have a lot of patience with the rude customers.

Fantastic experience: During these times you need good customer service and this location has that.

Negative experience: I would go to literally any other GameStop before I went to this one. Associates refuse to answer the phone on any day/any time and are less than pleasant when you meet them in store. It’s a shame this is the closest location to me because I find myself still needing things from GameStop often.

Fantastic experience: Always the best service

Fantastic experience: Great place for your gaming needs!

Fantastic experience: These folks really care about gaming and getting you the stuff you want. Shop local with these folks instead of amazon.

Negative experience: Staff lost my pre order money and did not offer any type of compensation. Only response when i asked how this issue can be resolved was “i don’t know what’s going on I’ve only been manager for two weeks”. This was even after another worker said they saw my pre order at the store but they sold it to another customer. Will never be returning to this location again.

Fantastic experience: Nice cool

Fantastic experience: Great store always find what I need

Positive experience: Pretty good prices a little expensive on some things but if you have a membership its golden.

Positive experience: Best place for games

Fantastic experience: Love this place

Fantastic experience: The customer service was amazing i love how fun the staff is in this location

Fantastic experience: Awesome

Positive experience: Decent selection. Employees were a bit cold and not helpful.

Negative experience: Will not be visiting this store again. One worker was working the desk. After waiting 30min, finally got to the register and was told to let everyone else behind me to check out. Terrible service.

Fantastic experience: Great service

Fantastic experience: Staff here is very personable and actually care about their customers. These guys are proud of their Prestige store

Fantastic experience: Got the pokemon cards my son wants for his birthday!

Fantastic experience: Really complete

Negative experience: Overly priced and false advertising. They market games 4 for $20 but they are only games that are under $10 which they do not have any for that. I bought a used game for $44 when I found the same one on AMAZON for $19. It's a total scam.

Fantastic experience: Mercedes, John, and Taylor are awesome.

Fantastic experience: This place has a very personal approach to dealing with a customer, I am way behind in the gaming world and rely heavily on my brother for advice. He wasn't reachable and the young huskey dark skinned gentleman, who's name eludes me at the moment, was so helpful and cool about everything. He explained what would probably be good for me without being a "salesman" and I appreciate that. Recommend this place to everyone who enjoys gaming and great service.

Fantastic experience: Went there today looking for action figures that were on sale (five gamestop's in one day!), and even though they didn't have what I was looking for, the ASM there was absolutely wonderful. I didn't catch her name unfortunately, but she is definitely an asset and deserves a promotion for the assistance she provided me! Thank you!