GameStop

Fantastic experience: The lady at register at May 13 2026 at 5:25pm was super nice paid for the little bit of cents I had she glasses and a lanyard! Top tier customer service

Negative experience: Horrible costumer service. Called all day yesterday, no answer. Called 1 minute before they opened, no answer because “they weren’t open yet” , so they must have been super busy already! As if 1 minute is really a difference... I’m giving this review because how I was spoken to when someone finally answered the phone, he was not professional whatsoever. Clearly doesn’t want business , so why did you guys hire him? Barley Answers questions, didn’t know how to speak to customers. Do you really want this guy employed? On this date 5/7/26 , whoever is on staff, preferably the one who answers the phone or who is behind the desk, this won’t be the only complaint, might as well find another job because they will fire you! If there is no consequence from GameStop, hopefully this specific location shuts down! Always rude behavior and horrible service. Never going to game stop again. Especially this location! Mark this review, the location won’t last for much longer because of this nonsense! Next time speak as if you want to sell a product to a customer, to me it seemed like you hated your life and didn’t want to work at all. Yikes! That doesn’t look too good for GameStop!

Fantastic experience: Just did a trade up with Briana, she was so kind and helpful! Best customer experience Ive ever had. She did an awesome job! Will definitely come back to do business with her

Fantastic experience: Trinity was super helpful and incredibly patient with my Switch trade in today. She really helped me get the best deal. Highly recommend this store! Thank you, Trinity!!

Negative experience: Normally I wouldn’t write a review. People don’t read them and they aren’t always accurate to what happened. I’m using a fake Google account to post this and won’t come back to this posting. I had a terrible experience and need people to know. Long story, sorry. Most of the employees at the gamestops I frequent are great. They care about what they’re doing and they care how they treat people. I went into this GameStop a few days ago, and had the nastiest experience that I ever have had. The manager Brianna (I think that’s how it was spelled) was very much talking back to customers in a very rude manner. Telling them that even though the prices on the items say one thing, they’re actually higher prices and that they could pay or leave. That was actually terrible. And then today, I came in to the one across the street to get some things, and she’s being super aggressive physically and verbally to another employee here. I didn’t comment on what happened because it’s not my place, but this is not the first I’ve seen from this lady, and I know it won’t be the last. This is not the kind of attitude customer should see and hear, nevertheless any employee. Someone needs to take her job away from her. This isn’t okay, and as it’s happened two times that I have personally seen, I know it has happened before to multiple other customers and employees. Remove her from her job, she is not capable of speaking to people in a calm manner, as is evident by her past behavior. I genuinely hope people see this.

Negative experience: ⚠️ SCAM ALERT ⚠️ I would NOT recommend this store, Never come here. They overcharge and from my view point they use dirty sales tricks. Today, I went to buy Pokémon keychains for my 6-year-old son who collects them. There was a sign that said “Buy 2, Get 1 Free”. Only 4 keychains were left; one was a duplicate. My son picked the three unique ones. At checkout they suddenly said one keychain “doesn’t qualify”—the exact same type, label, price, size, just a different character (a Snorlax). The employee mumbled something, then hid in the back. Super shady. They forced us to take the duplicate it if we wanted the others two. Worse: every keychain was clearly labeled $10.99, but they charged $12.99 each. When I pointed it out, the cashier shrugged and said, “Sorry, that’s not the price.” (Photo attached—you can see the $10.99 sticker plain as day.) My son cried the whole way home because he didn’t get the Snorlax he saw and had in his hands before this happened. Steer clear of this place!

Fantastic experience: Had the pleasure of getting to chat a bit with Briana who was extremely kind and helpful with a purchase I made the other day. Thank you again Briana and don't stop being you!

Fantastic experience: Charles has excellent customer service very much appreciate that thanks for the recommendations

Fantastic experience: I went there as they first opened. Charles was there, and he was very nice and helpful. Not too annoying or anything,but just enough to make me feel comfortable without pressure. I bought a couple things there Charles was a good employee was my impression. I recommend this store.

Positive experience: Fresh and small but dense

Negative experience: Terrible experience today at GameStop. I brought all five of my kids and waited in line for over an hour early in the morning to buy Pokémon cards, only to be told that I was the only one allowed to purchase them. The employee said that for my kids to get cards themselves, they would either need to be 18 years old or have their own GameStop accounts — and apparently also show up alone? I asked for clarification and got conflicting answers: Do they need to be adults? Do they need to be there by themselves? Or do they just need an account? The response I got was that they need to be adults with accounts. That makes no sense. These are kids’ cards. What kind of policy punishes families for showing up together? We woke up early, waited in line, and followed the rules — only to be told we couldn’t get the cards we came for because my children weren’t technically “individual adult customers.” Extremely disappointed. GameStop should make their policies clearer, and frankly, they should use a little common sense.

Negative experience: Didn't honor warranty. Easy to take my money for warranty though

Fantastic experience: Always come here with my kids

Fantastic experience: Briana was super helpful and very informative. Love this store. They handle sending cards here as well and I would recommend it.

Fantastic experience: Great helpful, nice and fast employees.

Negative experience: When to the store to sell two games and….. Today’s (08/12/24 @4:25pm) employee seemed to have a very bad attitude that even my 13 year old stepson noticed it. If you don’t consider yourself a people’s person, you just can’t work in customer service. Period!

Fantastic experience: Local GameStop at the Mall,very convenient location

Positive experience: Good store, needs more Pokémon stuff.

Negative experience: The cashier at this location was acting very suspiciously. He was socializing with a man who was hanging out on the side of the queue, and each time a different shopper checked out the cashier would collect this man’s email information so that HE could receive points off the transactions of other customers (including myself) Not to mention the cashier hardly acknowledged me while ringing my items, all the while he was just boasting to the man of what they were doing. It was very unprofessional and I’m going to assume it’s something not approved of by GameStop so I’m writing this in an effort to report him (if it is, I have to say that’s a pretty low bar to meet an e-mail quota.)

Fantastic experience: Very professional and helpful. Great attitude and definitely recommend this place and staff

Fantastic experience: King and Trinity were super helpful, it was my sons first time spending that much money on something (a ps5) and they walked us through everything step by step (warranty, deals, etc) thank you guys (:

Positive experience: GameStop across from Citrus park mall...a 5..in mall a 3...in mall has rude employees and never has anything. Across the street, better employees and good stock!

Negative experience: They sold me a game ps4 but they charged ps5, then they just said it was a human mistake and did not give the refund... Awful

Fantastic experience: Friendly staff, very helpful and great deals

Fantastic experience: I lub gamestip

Fantastic experience: The kiddo loves to walk around this shop.

Fantastic experience: My son love this to shop in here ❤️

Fantastic experience: Nick is soo informative, caring & helpful!!! Thank you for your help today!!

Negative experience: Very small store stuck in a dead end part of the mall. Low stock on items and one rude old guy behind the counter glaring at people walking in. Would avoid this gamestop and visit the one across the street

Fantastic experience: Leo amazing

Fantastic experience: It's not a 5/5 it's supposed to be 10/10 Nina was a very very helpful employee she was willing to count change on a slightly busy day, give this woman a raise manager

Fantastic experience: Very clean and organized GameStop! Huge selection on Xbox, PlayStation and Switch products along with a smaller PC selection of products. They also have a few clearance areas with merchandise which was very cool to see. Staff were friendly and make great conversation while we checked out and browsed the store. Would go again.

Fantastic experience: I've been a gamer since ColecoVision so Ive played a lot of video games and have been to a lot of gaming stores. I am very happy with the selection of games and consoles that Gamestop has to offer. I really appreciate their selection of pre-owned games and refurbished electronics. I have the Pro Rewards card which allows me to save money every month. Love it!

Fantastic experience: Every time I go in, someone fantastic helps me. Needed to trade in a Playstation that had broken. The guy walked me through the process like it was no big deal. Love this place

Fantastic experience: Great selection.john is a great manager

Positive experience: What can you say? Courteous service. In and out quickly. My son bought a game he wanted. The price was the going price for new games.

Positive experience: It's ok.

Negative experience: This place is stupid the games are secondhand and cost more than going to Walmart and buying them brand new

Fantastic experience: Possibly the best Gamestop I have frequented, certainly better than the one by my old house. They have a great variety of themed goodies for gamers, geeks and pop culture fans. Shirts, figures, etc. The stock of games is good, and the prices decent. Store is well-kept and easy to look around. All the staff I have interacted with are friendly and helpful. Some even have good knowledge of the gaming industry at large and can help with questions. I have done multiple trade-ins and it has always been smooth. They will also let you know about upcoming releases or stock, and look up other stores if they do not have what you want. Great service, good products, friendly staff.

Fantastic experience: Friendly staff.

Negative experience: Store manager told me you get more flies with honey after I asked to please stop asking so many questions and ring me out. Very rude lady.

Negative experience: Was sold out like everyone else... if I was going to get a digital copy why would I need to go to the store.

Fantastic experience: This location has the most knowledgeable and friendly staff. They always go above and beyond to help you. If they don't have a certain item, they'll call another location and check online for you. Thanks for always helping me finish the quest!!!

Positive experience: Please stop Closing your doors earlier than the time stated and chosen by your corporate office, every other store in the mall manages to follow it's open and closing, why does this game stop fail at it? They all stay open right down to the minute that they say they close but you guys don't. If there's a corporate reading this please tell whoever is closing the store early to knock it off and be a big boy this daily extra 10 minutes is supposed to be open. then I drove a distance to get here and I just made it 10 minutes before the way I see it false store info cost me money.

Positive experience: It's a gamestop

Fantastic experience: Great place for quick and easy pick ups and they always got my preorder

Fantastic experience: Love this store!

Fantastic experience: Video games from all your favorite platforms. You just have to walk through the mall to get there. Make sure you're leveled up enough to fight the preorder boss!

Positive experience: Friendly staff always find hidden gyms when I visit this store.

Positive experience: Video game

Fantastic experience: Very helpful staff!

Fantastic experience: great place, heard about the stocks! haha! I purchased a toy from the gatcha machines, what a unique experience! I have never seen anything like it in another game stop!! a great place with a hilarious staff :)

Fantastic experience: Thinner selection in all types but still worth stopping in to catch the latest games

Fantastic experience: While the employees are great, the store seems like a cementary.

Fantastic experience: Not great funko pop selection I would recommend going to the mall they have stores with better selection

Negative experience: Not much in it...

Positive experience: Always finds what I want

Negative experience: Small store, which is fine. However, the clerk was nasty enough to my young son for not obeying signs (he can't read yet) that she made him cry.

Positive experience: Great store but not many xbox360 games. More available on their site, but the staff was friendly.

Fantastic experience: The workers are super friendly and its super great to take your kids

Fantastic experience: It was really good! The people were nice. Though, it was a bit empty, but that's to be expected around the holidays.

Fantastic experience: Staff friendly and helpful

Positive experience: My son's new favorite place to visit

Fantastic experience: Very friendly & helpful staff

Positive experience: Great customer service experience to pick up my reservation. While the rest of the world moves forward I am going to what works as the industry of sports gaming is slowly decaying. Sales associate was phenomenal and helpful. "Yada, Yada.. .when it WAS in the game." Happy purchase!

Fantastic experience: My favorite location. Julie is Awsome. She really knows her stuff. It was really nice talking to her.

Fantastic experience: Small inventory and small store however it's so cool to see the variety by pop figures and exclusive retro items at this location but nice and sweet very patient employees and very helpful to customers poor employees take on alot with customers asking for a lot at once but man I admire the patience

Fantastic experience: Julie the manager is the best! She is so nice and accommodating. Favorite GameStop I have ever been to!

Fantastic experience: I brought a return for a system I bought at the GameStop across the street. I had a terrible experience at the GameStop, but had a wonderful experience here & I always have. Julie was awesome! She totally listened to me, got me to renew my PowerUp Rewards membership in a pleasant manner, and was absolutely wonderful. Always have a great experience at this GameStop and any time I’m in Citrus Park, I will continue to go here versus the one across the street.

Fantastic experience: My favorite store, because Julie is amazing.

Fantastic experience: It has gotten neater and has the games that just came out really soon

Fantastic experience: Very nice and helpful people. I had to buy a gift card there and it's worked well

Fantastic experience: Loved it, nice customer service

Fantastic experience: Great store

Fantastic experience: HO YEAH IT'S THE BEST

Fantastic experience: Friendly service and many interesting products in store.

Fantastic experience: Very friendly and helpful clerk! ☺️

Fantastic experience: Very great customer service.

Fantastic experience: i get ma games from here duhh

Fantastic experience: Quick and professional.

Positive experience: Always a fun store to stop into. The prices can be high at times but they always have cool stuff.

Fantastic experience: Employees are super nice and super helpful

Positive experience: Employees hate their jobs and it's a tiny little store

Fantastic experience: Nice and friendly cashiers, def make it easy for mom's to shop and ask questions.

Fantastic experience: There are amazing views to be had at this location. Large selection of games. The rep Julie was very helpful finding the best suitable games and was very knowledgeable and knew the right questions to ask to find what I liked. Any questions I ask she took professionally and if she didn't know she found out. Thanks again Julie!

Positive experience: Not much service. Needs help.

Negative experience: Refunds are terrible and buying games are the most complicated process and selling one a rip off

Positive experience: Pretty good and employees are usually pretty nice.

Negative experience: Overpriced

Fantastic experience: Staff at this Gamestop are very attentive and are willing to answer any questions you need.

Fantastic experience: This is a good location. The person behind the counter when I went was actually very polite and helpful. Something that's been a problem for game stop in the last few years. The selection is that of a regular game stop. Maybe slightly less due to the size of the store. But they seem to do a good job fitting almost everything they would have in a full sized store.

Fantastic experience: Great manager, great workers, I feel appreciated there

Fantastic experience: Awesome employees...great deals on new and used games...FORTNITE stuff!!!

Fantastic experience: Friendly

Fantastic experience: Nice store and the employees were extremely friendly and helpful which is a nice change.

Positive experience: Good people

Fantastic experience: Best game store ever

Positive experience: Good for gaming kids games.

Negative experience: As a former GameStop employee I'm a little frustrated. I put an item on hold only to have them put the wrong item on hold. That wasn't the issue though. Once they put the wrong item on hold I went to pick it up only to find out they couldn't sell it to me AFTER THEY ALREADY CONFIRMED MY REQUEST TO BUY IT ON THE WEBSITE. When I used to work for GameStop high demand items became available for sale from pre orders 24 hours after the release. I understand it may be a 48 hour policy but for a high demand item? No thanks. I drove out of my way just to be told no. I've never written a negative review in my life but I've never had a GameStop waste my time, gas, or money on tolls just to deny my money. Needless to say I won't buy anything from this specific GameStop since the workers don't seem very good at having their requests done properly.

Negative experience: They dont give much for trades anymore