GameStop

Negative experience: Went to buy a oculus 3, had 2 games to trade in. Guy wouldn’t take it because he had “so many others to return already” and to come back in an hour. No wonder these places are going to online only. What a bummer.

Negative experience: This location is a mess. Holiday hours the store "opens" at 11am. Watched at least 8 people try to go in and the store was indeed closed. The store finally opened at 11:30. Disappointed.

Negative experience: Employees will cancel your order in your face so they can purchase items.

Fantastic experience: Excellent customer service.

Negative experience: Lazy workers that won’t let you trade in a couple games within the last hour of being open because they’re all tired from standing behind a counter in an air conditioned building all day, moving electronics and video games around. Just a sad look into the human race, really.

Negative experience: I've been buying from this store for ages, The black skinny gentleman that vapes, knows me very well, I'm pretty much there all the time, and today he really crossed the line. I come in with my friend to purchase a headset for a friend, I carry a sling bag with my concealed everywhere I go, I asked him if I can step behind the counter to look at some Christmas Funko pops he said yes and I went behind. I ended up purchasing a Stitch Funko Pop, When I purchased the pop I regrouped with my friend to look at headsets again after 5-10mins, he decided to not purchase and wanted to go to Walmart to browse there selection. As I walk out the front door, he yells at me, to return some Pokemon Box I had no clue if he was talking to me or someone else, but he said come back I need to check your bag. He checked my bag with my funko, and then he wanted me to open my sling bag, Me not staying alert, I was deeply confused and was trying to process exactly what he was talking about, he said he saw me messing with my bag, I had my car keys wide open in my hand, I was unziping my bag to put my keys away, since I was handling Funko pops and my pants have very shallow pockets and I can not place my keys safely into my pants, since they have fallen out before multiple times hence why I carry my sling bag, I ended up showing him my belongings proving I had nothing to hide as I've been there numerous times. I proceeded to warn him that I am carrying, he insist that I still showed him, I felt extremely uncomfortable showing my concealed, I should have stand my ground and just have him call police, if he felt needed to do so. Being accused today of stealing a product, that I never even came across in the store made me sick, After the encounter, he proceeded to tell me concealeds are not allowed on the premises, It is concealed for a reason. No signs anywhere in the plaza states, Concealed Carry are not allowed. Today was a reminder that I need to stand my ground, and protect my rights better. What happened today was 100% uncalled for and extremely uncomfortable for myself and my friend. I won't be doing business here anymore, it was a pleasure but your employes today crossed the line today. As a 10 Year return customer, I'm glad to say I'll never spend another dollar at your store again after today.

Negative experience: The employees at this location are the worst. Dishonest!

Negative experience: i showed up in person on friday to buy a black ds lite after finding out they actually had one. after asking the vaping associate about it he took it out for me to see its condition and after i said id buy it. after a couple minutes he says he had to go find the charger, and after some waiting he says he has to contact his coworker to find the charger. after he sits there vaping and what i’m pretty sure was a call with the coworker he tells me it’s been a hour and i have to leave. after leaving my phone number and name i call the next day to hear him say that he’s still waiting to find the charger… i can’t contact them on Monday and feel like i’ve waited too long so i show up in person to find out the ds is gone and the store leader has no idea what happened to it :)

Negative experience: Could have ordered from 4 different local gamestop but decided on here, had multiple in stock, only ordered 2, but didn't even cancel until the next day, when it wasn't possible to get the items for the same price. Complete waste of time. I could have easily gotten it somewhere else if it was handled promptly.

Positive experience: Great gamestop one of my favorites amazing staff great products you can get a 70$ game for like 3 bucks if it's pre owned and I feels brand new although I bought a funk pop once and the price sticker covered a rip in the box but besides that great place.

Fantastic experience: B2 g 1 free. Love GameStop

Fantastic experience: Aidan kept the doors open for us to come purchase a cord we needed to play on our console. If you need anything games, come to THIS GAME STOP AND SEE AIDEN HE IS THE BEST!!!!! 10/10!!!!

Positive experience: Best place for games

Fantastic experience: Friendly knowledgeable staff.

Negative experience: I would not recommend this place to anyone! They don’t give you all the information needed at check out. Also very sneaky and rude workers! Don’t waste your money!

Negative experience: Josh and Ash were absolutely terrible Josh broke a gift for my daughter and when I asked for help to scan the store for more inventory they refused and made sideways comments no help at all

Negative experience: They wouldn't take my PS5 because of a missing plastic piece but hey maybe it was a blessing, I made almost twice as much selling in on eBay. Clowns

Negative experience: Doesn’t answer the phone mid day. Not busy so they just choose to not answer the phone. Crazy can’t even call them to find out if they have a power cord for ps5 before I drive there.

Fantastic experience: Great selection. Customer service was amazing. Very helpful

Fantastic experience: Gentleman I worked with for my trade in was great. Very patient, and we spoke about PC and Switch gaming, etc etc. Was active around the store when I walked in.

Fantastic experience: Honestly one of the hugest gamestops I've ever been to, so much variety of everything having to do with gaming.

Negative experience: Idk who the sales rep was but the skinny black guy w the creepy nails was incredibly rude and insulting. Didn’t even offer a bag for purchases nor even said hello. Inquired him about a product and he didn’t even bother to help. Are you trying to lose business? What a joke.

Fantastic experience: I'm addicted to GameStop. Lol. Love them

Positive experience: Had a decent selection and friendly employees

Negative experience: Horrible service, please hire more customer service who actually have experience with treating customers. FYI please clean the place too it’s filthy and discussing. Rude fat little chubby employee needs to be fired and dealt with . If this GameStop ever has hope of improving fire that short bald hypertension man child .

Negative experience: Watch out sometimes the staff tries to sell you sketchy products!!!! Products do not work and are faulty!!!

Negative experience: I never get upset. But this time I’ve had it. I purchased a pre own ps5 at this location and there are no damages done. The gentleman there ( the overweight one who looks like he’s going through a midlife crisis) did not want to exchange it!!!!! It’s within the return/exchange policy and he refused to exchange it! Super sketchy area I will be exchanging and doing my busniess at another GameStop.

Negative experience: Customer service is terrible people are so rude that work there

Fantastic experience: We came to check out this GameStop location, looking for certain games. Even though they didn’t have what we were looking for, we still enjoyed the shopping experience. The store was clean, and the employee working the front was very helpful, knowledgeable, and professional. The employee who assisted us knew what he was talking about and answered all of the questions we asked with confidence. They do have a wide arrangement of new and used games for sale, for any gaming system you could want. They do sell new and used gaming consoles. The obsolete consoles you can obviously get used only. Overall, it was a clean and pleasant shopping experience.

Fantastic experience: I’m always satisfied with my purchases at GameStop. I recommend any gamer to shop there.

Fantastic experience: Great store and staff!

Positive experience: Very helpful service but I feel like I should mention that the staff member assisting us had very bad breath and body odor.

Negative experience: El lugar me encanta pero ahora están abriendo después del medio día. Una pena

Positive experience: The store was clean and the one person they had on staff was nice and apologetic as the wait was long.

Fantastic experience: Fantastic Staff with an all around good selection of collectibles and goodies, a must for all things GameStop

Fantastic experience: GameStop is my favorite store to buy games from

Positive experience: Just a normal gamestop

Fantastic experience: The gentleman was very helpful.

Negative experience: Have had a couple bad experiences with the employees here specifically an employee named Luis that would not assist with a failed return I had when the receipt said chip error. I called the store several times before heading back up there but no one picks up the phone. When I arrive at the store of course it was a ghost town with Luis at the register. I asked if he could check if the return went through but he down right refused to assist and said to call customer service even after I drove 30 minutes to fix the refund error. Every time I come here the employees have a bad attitude and get negative energy from this place. Will not be coming back to this location. Now I remember why I no longer use gamestop and just stick to Amazon or go full digital

Fantastic experience: It’s GameStop

Fantastic experience: Excellent customer and service products

Fantastic experience: Muy buena atención.

Negative experience: Was convinced by an associate to pre-order the new Pokémon game because this pre-order comes with free Art Cards. I picked up my order day of release and was told they didn't have any Art Cards. I'm mad but I know I should have high standards for Gamestop. #Scamstop

Negative experience: No good, I'm waiting for 20 minutes on line

Positive experience: Good deals on games sometimes

Fantastic experience: Friendly and were able to assist quickly and efficiently plus it was fun talking about the games I was currently playing!

Positive experience: Nice sized and decent selection compared to some GameStops.

Fantastic experience: GameStop it's always going to get five stars because it's the best place to go when you need accessories you can go there thinking in your mind I'm going to buy one thing for $25 and because of competition and pricing you may find a better item that was more steeply priced for the same price point outside of things like that I'm never going to give it less than five stars even though with the new way of downloading games until your system this store is almost obsolete outside of accessories accessories are important because you want to see them hold them test them and feel them

Negative experience: They put empty boxes of products that they don't have in stock and claim they're "just filling up shelf space".

Positive experience: They need to add an option of price-matching their website. I find it weird and slightly offensive that I have to place an order and wait for it to be processed by the very same employees whom I could've picked it up from 4 hours before when I was originally at the store. It is the price Gamestop is offering online, not even a competitor! So the least they could do is price-match their own website. Not convenient at all.

Fantastic experience: Good service and has a great selection of games, merch and more!

Fantastic experience: Excellent staff, and for a small place they have quite the inventory.

Fantastic experience: Fun visit to Gamestop. This location is very well kept up. Clean & experienced staff help you find what your looking for. Easy parking.

Fantastic experience: Always great staff. Always welcomed coming in. Always find a good deal.

Positive experience: Great staff very helpful

Fantastic experience: Definitely would recommend coming here! GREAT Customer service and are willing to reach out and inform me about the games I had purchased. Samantha you were outstanding thank you for all your help!

Fantastic experience: Gamestop has taken a big direction in the right direction. I love it and it seems the prices are more reasonable. Loving the new layout

Fantastic experience: Quick friendly and they had exactly what I needed

Positive experience: Good parking... The game selections are good and after you can grab chinese food next door.

Fantastic experience: Very Knowledgeable Workers. I had a couple of Questions about my Ps4 and the Answered them without hesitation thanks so much for the help ill be back soon

Fantastic experience: An extremely competent store leader, Javier, just saved Christmas for my 6 year old. Some how we left with the empty wall game boxes and not the newly purchased games around black Friday (I should have checked, they should have check, mutual error on a busy shopping day). We didn't find out the boxes were empty until Christmas day when my little guy told me his Santa gift was empty. Javier was able to check inventory, purchase dates, prices exchanges and recalled inventory mismatches. He was patient, resourceful and a great communicator. So the story went "since Santa was completely out of this particular game card, he sent us to game stop where he knew there we a few more." Nice save for our Christmas hiccup GameStop.

Fantastic experience: This is a big game stop!

Negative experience: Hung up on me. Whoever was working was quite rude. Will not be returning to this location

Fantastic experience: James was the best manager they ever had. So friendly and always great recommendations.

Fantastic experience: Nate you’re awesome! I shopped with you back at causeway and found out this evening you are here! Your online media is great on your personal and gamestop page and your service is top-knotch

Fantastic experience: Good staff. Isaiah helped me and apparently Nathan is a the Store Manager. Your store is awesome

Fantastic experience: Love this store. Nathan is a great Store Manager. Him and a few friends of mine only shop here because of him and his current employees. He moved some people out and we are thankful. His COD Modern Warfare launch he hosted was selfless and kind hearted. I overheard he was raffling his own collection of collectibles to help bring in a new service of crowd to accept him as a new store manager back last October and I can admire him of that. This current pandemic to be effecting this store and the way he handles customer service is amazing and somehow doesn’t budge on any patience. You’ve helped my family and friends time and time again and I hope you see this, Nathan. Thank you

Fantastic experience: They have what I need and answer and questions I have

Fantastic experience: Good place to get video games

Fantastic experience: This is s good video game store

Negative experience: Bought a elite series 2 controller in feb and just now started to use to it and the left analog stick is unresponsive with a grip on it but if you remove the grip and just move it without it attached the analog works just fine but attach any of the grips it becomes unresponsive unless I click and push on it and because I’m a few days over the 30 day policy they won’t exchange it out I’m not even wanting my money back just want a working one that’s BS !! Zero physical damages not even a scratch because I just started to use it

Negative experience: This used to be a good Gamestop, until they started hiring people who clearly dont know anything about games, or what they're doing. Also, they seriously dont need to ask me every two minutes if I'm finding everything okay. I would be if I could browse in peace. Honestly, I can't wait till this location closes down.

Negative experience: The division 2 deal is $5 new not use, they putted in the bag and you dont realize that they gave you an used copy until you get home, its the second time that I have issues with this store.

Positive experience: Great customer service

Fantastic experience: The most amazing gamestop. Christine is amazing and super helpful along with all the other staff members. They patiently give info on all upcoming games or funko pops and they always provide a very humorous energy not to mention you can find some hard to find exclusives which is why we always come here and this is our go to GameStop!!!! Highly reccomend

Fantastic experience: Associates were Knowledgeable, polite, and the help us understand our reward point better. Better than any other gamestop i been. Happy with the service there :D !!!

Positive experience: Nice staff. They always help me out, and find stuff that I need.

Fantastic experience: Good

Fantastic experience: Absolutely love this store! Kristina is our favorite! She’s always super nice and greets us warmly when we stop in. Will always try to do our shopping here because of how nice the employees are. They are willing to go the extra mile to try and get what you need and make you feel at home.

Positive experience: Well stocked. Knowledgeable staff. Made no purchases but have no complaints.

Negative experience: Dude I get it, your manager jumps down your throat if you don't meet your quotas for pre-oders or whatever. But if you ask me if I need recommendations and I politely decline 4 times, you can take me at my word that I just want to look in peace. I have been playing games for a minute now and last thing I need is a video game recommendation from someone who thinks The Last of Us is an RPG.

Fantastic experience: The store was very nice and clean. The staff is wonderful and they had what I wanted in stock.

Fantastic experience: Nate was excellent in spending time to talk with me about my new system purchase.

Fantastic experience: Customer service off the charts. My 12 year old son said "he was really cool" in reference to front end employee James, who I agree is pretty cool. You may have to know a 12 year old boy to understand how rare it is for them to notice anything happening around them. Even more rare to give a compliment. The pictures I added were not a great example of a typical crowd at this game stop. In fact, this was definitely the busiest Ive ever seen this location. We came in to pick up the preordered NBA2K. To summarize, game stop with great customer service and generally not super crowded.

Fantastic experience: Great service. Prices are always good.

Fantastic experience: Months go by between shopping at this gamestop and everytime I come in it seems like james is there to greet me and my son .he is always helpful and very knowledgeable about the current and upcoming games makes you feel at ease and very friendly makes for a great shopping experience that's why I while always go to this location.

Fantastic experience: This GameStop is our favorite. The staff is very friendly, knowledgeable, and helpful. If we are looking for a specific item and they don't have it, they will call other GameStops to locate the item. The store is fairly small but they do a great job of utilizing the space and still maintain a good selection.

Fantastic experience: Very friendly clean store helpful workers decent prices

Fantastic experience: Always a great time at this location. the staff is very knowledgeable and welcoming. thank you!

Positive experience: Nice place to pre order games but wouldn't bother trading anything in anymore it's not worth it they don't give you much for them.

Positive experience: The best part of the customer service is the greeting when you walk through the door.

Fantastic experience: Really helpful for video games

Negative experience: Employee finding damage were there is none just to charge more money. Now I know why they are going out of business.

Positive experience: I have to say I haven't been to this store in a while, but that's mostly because I haven't had the need too. I mostly buy my games digital now. I had purchased a xbox one x on launch day. Disc drive never worked correctly. It worked about 50% of the time. I decided to trade in my system, and also my ps4 pro because it mostly collects dust. Traded those in for a brand new xbox one x with a two year extended warranty. I didn't recognize either the ladies, but they were extremely helpful. I would recommend this place to anyone who wants good customer service.

Fantastic experience: My children love this store.

Fantastic experience: good game.slection

Fantastic experience: They always have great customer service. If they don't have, they will look it up and see if any other game stops in the area may have it. But I always go to this location not because it close to home, but because of their service.

Fantastic experience: The staff helped me and went out of their way to make sure that my situation was rectified

Positive experience: Super friendly and helpful guys here. Clean store. Not willing to negotiate too much over prices, but prices seemed fair enough anyway. I'll go there again.

Fantastic experience: My local location. Staff is always friendly and helpful