GameStop

Negative experience: IF I COULD LEAVE 0 STARS I WOULD. RUDEST EMPLOYEE I'VE EVER MET. MICHAEL R. FIRE HIM.

Negative experience: Service at this store leaves a lot to be desired.

Fantastic experience: Super nice!! Personal. There is amazing

Negative experience: This place used to be great ya know back in like 2024 before they started selling fake items they got everywhere from trade in day. Please please please boycott this place

Fantastic experience: Best place to look for games, friendly too

Fantastic experience: Knowledgeable and friendly staff.

Fantastic experience: Always more than helpful employees who are knowledgeable about games and products and also a nice variety of anime gear and figurines.

Fantastic experience: Always a great experience. Always treat me well with my preorders. Best Gamestop experience.

Negative experience: Came in because another store called and confirmed an item as in stock and was greeted by the rudest GameStop employee ever who acted like it did not matter.

Negative experience: I do not advise anyone to buy in this store.. I was not sold for being colored for being a black man and speaking Spanish.. he told me that he would not sell me anything and he was in his right..

Fantastic experience: Francisco was friendly and helped me find what I looked for.

Negative experience: Bought refurbished Xbox, huge mistake. Right after 30 day return window Xbox keeps crashing when trying to play most games. Sure could have bought warranty, I don't normally do that as the cost over long term is almost as much as another product. One assumes a product would last more than a month or two. Cancelled pro membership never doing this mistake again I stick to big box stores that help customers.

Negative experience: Terrible customer service manager clearly hates his job or being there he needs to be replaced.

Negative experience: It’s hard to shop here . Or any game stop when the online stock is always wrong. I came over here because it says it’s in stock and nope. Also getting anyone to answer the phone is a chore. This is what drives online purchasing and gaming . The guy at the desk said system is down and can’t even tell me where to get the game at a GameStop . Very frustrating experiences .

Fantastic experience: Miles was awesommmmmme. He was the only one in the store with lots of customer kept his cool and patience and got the job done. Best customer service and very knowledgeable! He deserves a raise and acknowledgement!!

Positive experience: Same as any other gamestop

Negative experience: I went to this store and bought a ps4, and immediately after we had an emergency and had to go out of town for almost 3 weeks. When we came back. I started playing my PlayStation and started noticing problems after playing it for about a week, I took it back to find out that my warranty is a week out and now my PlayStation and controller don’t work, I spent over 300$ and only got to use it for a week and a half. I have been with GameStop for 6 years and I am leaving after this.

Negative experience: You need to check Ciscos customers service he had a sarcastic tone when I asked about something, then after I asked for his name he started to act professional. I wonder how many people he’s done this to?

Negative experience: Employees greet customers kindly enough, but any time you actually need them they’re hardly enthusiastic. I get this is a job, but I have felt discouraged from asking for help on anything. I never write reviews, but this abrasiveness has been consistent for all of my visits. I probably won’t be coming here again.

Negative experience: Rude phone call. Rude undertone and hangs up abruptly after my first question. I didn't even get to say thank you or good bye. If you don't like working here then quit buddy. Another Gamestop will have my business.

Fantastic experience: Brian got my back with a micro SD card

Fantastic experience: I'm just happy they're still open

Positive experience: Please take sales trainings and don't make your customers tell you no 5 times for a pro membership.

Negative experience: I came to sell my Xbox and finished the process and was getting paid by a female associate when this male associate came from the back and stopped her and made her hold me up when I was pressed for time and told her she couldn’t pay me in the cash she was trying to cash me out and had to call tech support and redo the transaction so they could pay me out on the prepaid debit card. I’ve been here for well over a hour and have a very important appointment that I calmly explained to both sales associate. And all they did was apologize and continued to make me wait for another extended amounts of time. Couldn’t get any customer support on this. I’m very disappointed.

Fantastic experience: Best GameStop I have been to. Very knowledgeable and caring staff.

Negative experience: Shady greedy store BEWARE! If they don’t explain the return/trade policy don’t do it!

Fantastic experience: I had to come in to do an exchange for a pre-owned Xbox and Erick helped me so fast and so well. He answered all my questions and was such a huge help and so nice. He has the best personality! Thank you so much Erick

Positive experience: The employee who helped me was very knowledgeable about some things and not so much on others. The prices are pretty high, but my overall experience was positive

Fantastic experience: Cisco was so helpful and informative when helping me figure out how to buy a new Xbox fusion pro controller, that guy rocks!

Fantastic experience: The place was good to get pre owned games.

Negative experience: Ga.e stop says they open at 11 am, it's 1:06 and still not open

Negative experience: Didn't have what I was looking for and the help wasn't very polite

Negative experience: This is the worse GameStop in Tampa. The lady with green in her hair is so rude to point where I hate coming here. Someone else was in there before me and I heard them talking bout she can’t find his cards. So I try to check on my order and she didn’t even wanna help but kept asking me if I need anything let her kno. Lol make that make sense. They wonder why GameStops are closing down because the customer service is horrible. When I get my cards back this will be the last time I come to this store

Negative experience: 2025 and we still don't answer the phone

Negative experience: Didn't have anything I really needed

Fantastic experience: Great service! Thank you Devin and Ness!

Fantastic experience: Very good customer service

Fantastic experience: Great customer service experience with Devon.

Negative experience: WHY DOESN’T ANYONEEEEE ANSWER THE PHONE?!

Fantastic experience: I came on December 17 around 3 PM and the worker was extremely helpful. Explained a lot of things to me that I was unsure about since my son is the gamer, not me. There also was a couple games on sale at this location That were a great price.

Negative experience: Closed during normal hours? Not a lunch break. Closed for multiple days. Won't answer calls. GameStop corporate says they should be open.

Negative experience: Presses you to get a preorder so you aren't hunting games after launch. So decide to preorder--and then all of the sudden, they don't have your preorder for going on a week now. And they don't pick up the phone when you are calling to inquire. I gotta stop giving this company a chance. I keep getting burned

Positive experience: It was a day of spending lots of money but the enjoyment of the gifts are well worth it I bought an Xbox controller and headset and love both of them dearly. The store clerk very respectful made plenty of eye contact and greeted me immediately when I walked in the door. He recommended a few headsets and controllers and we talked it over and I made my decision and I'm very happy with the product that I received.

Fantastic experience: I love me some GameStop!! Just saying

Fantastic experience: The people that worked on 06/20/2024 were super friendly they helped us out quickly and helped us upgrade our player account to get additional discounts. NOW gaming products are just expensive controllers 59+ headphones 70+ I never realized how expensive gaming products could be.

Fantastic experience: Knowledgeable staff and a great selection of games, consoles, and memorabilia.

Fantastic experience: The manager is always friendly and she does a wonderful job. She is very professional.

Negative experience: I am currently in the GameSpot location on Fowler Ave. And I can say the atmosphere is always bad when Mike works. We are frequent customer who come and spend tons of money. It doesn't matter how many times I return a game a warranty is always purchased at the time as well so it shouldn't be an issue to return a game that doesn't work in my game system. Mike has poor customer service skills to any type of store manager. He needs to work on his people skills.

Fantastic experience: Best place to get the Gaming items you need. Friendly, helpful staff and always an upbeat environment to experience.

Positive experience: Good deals on squichys,shirts and collection figures

Fantastic experience: Excellent trade in deals,also have been going to GameStop for years.

Positive experience: Employees always have been kind and helpful at this store. Policy changed on warranty for controllers, which we had no clue about, dont know if notifications went out about this but we had no clue changes.Employees explained in courteous way...

Fantastic experience: Literally my favorite gamestop, yes there's a great variety..but I absolutely love going somewhere where not only the employees are great, but the manager is amazing.

Negative experience: Employee could not stop complaining about how much he hates to do trades while doing my trades. Made me feel uncomfortable but I got what I needed so that'll be the last time they see me.

Negative experience: GameStop sells me a broken PS4 we had to go back 4 times. Also sold me a freezing battlefield 4 disc ( knowing I'm a pro player ) and Cod WW2 takes 3 hours 2 update.. they saw me cry of anger and frustration as they continue to attempt to move me out the way before the tournaments.

Fantastic experience: In and out, so fast, very cordial & professional...

Fantastic experience: 5/19 was in trying to pick up a copy of Tears of the Kingdom. The cashier was trying his best to help out the situation that was...going on...when I walked in. There was some sort of controller purchase issue, and the customer was running in and out interrupting the transaction multiple times, yelling at the cashier. Poor guy, the customer is not always correct. And she wasn't.

Fantastic experience: Gave me pretty good money for my DS 2XL and a few PS4 games..had a surprisingly great selection of PoKèmon cards.

Negative experience: Attempted to trade in a Xbox console and was rejected due to the controller not meeting GameStop’s “standard”. The employee said the analog sticks didn’t have enough grip/too worn. The sticks were worn down a bit yes, but all of the rubber was present and the controller worked fine. I questioned their analysis and stated that the controller is still in working condition. They insisted that I would have to purchase a controller and include it to move forward with the console trade. This would significantly lower the trade value that I would have received. I declined and drove 20 mins to another GameStop where I had no issues with the trade in and received full trade value. When a customer is buying used goods, they don’t expect perfect condition products as long as it’s free from major defects and is working properly. Thanks for wasting my time s.

Negative experience: Good when Blake isn't there his attitude is a lil crazy

Negative experience: ZERO Stars. Warning. This location is charging $4 to print out an Amazon label and blames it on Amazon. I called Amazon, Amazon does NOT charge for printing labels at any UPS store. Amazon only charges if you request labels to be sent to your home. This location is ripping people off. The other thing is, the employees will not get off their phones long enough to help a lobby is full of people. They keep texting while attempting to serve customers. Their texting seems to come before the customer.

Fantastic experience: The guys there were cool, funny and knowledgeable. Will definitely return!!

Negative experience: I ordered an Xbox online and went to pick it up. The order number that I was given "didn't match" with what they had there. I had the email confirmation, the card that was used, and a valid ID that matched the order. They then still refused to give me my order. I had to call corporate and they told me to just go back. Only then did they give me my order. Unacceptable and unhelpful service.

Fantastic experience: Great staff, very helpful. Got me a good discount controller! PowerA, in the style of Xbox One.

Negative experience: What kind of customer service is using sarcasm to answer a question? Then to ask another associate and get pretty much dismissed is crazy.

Negative experience: This store NEVER picks up their phone… so much for customer service.. f the customer let them waste their time coming out since they won’t pick up your calls.

Fantastic experience: The staff was friendly and helped me find what i was looking and enjoying the new ps5 games and pokemon .

Fantastic experience: I really appreciate the customer service. Prior to visiting, I hadn't had a gaming system in a year, and the employee gave me great guidance on getting a good gaming system for my money. Also, there's a website in place called JW.ORG. It contains timely information based on practical principles that can help us cope with life's challenges now, and it points to what God is soon to do for the entire inhabited earth. Please check it out!

Fantastic experience: Chill vibes, no trouble finding anything and the staff was helpful. 5 stars

Negative experience: Haven't been there because they won't answer the phone.

Fantastic experience: Alex was very polite and knowledgeable with me over the phone and even more so in store! He’s a true asset to the team and makes his customers truly feel cared for!

Positive experience: Nice selection but funko pop selection is hardly there

Negative experience: Got sold a $15 gamestop rewards program (that I didn’t even want) but the lady insisted that I’ll get $10 off my next purchase and $5 a month. Well that was just a lie. Tried to buy a game and the little guy behind the counter said I did not have any kind of credit towards a game. Why have your employees sell something, if they don’t know what they are selling. Especially if the customer didn’t want it in the first place

Fantastic experience: Friendly staff. Great selection. One of the best GaneStops I've shopped at.

Fantastic experience: Staff were incredibly helpful when I stopped in meaning to get my daughter a birthday gift. They didn’t rush me, and were ready to help once I made my picks. I definitely recommend this location.

Positive experience: Good location, parking is sometimes tough because of Starbucks.

Fantastic experience: The employees are great they have a lot of knowledge on video games and collectibles

Positive experience: We were able to find our grandson a Ps4, refurbished, that is but with warranty. Not sure if it's just me, but it seemed somewhat pricey.

Fantastic experience: Scored the last in-store for sale OLED Switch on launch day, after having missed out on the preorders. Staff was supes helpful, here and at another location, in tracking down where there might be one/some and what they expected in terms of crowds. Thanks to their help I ended up going even though I could get there until an hour or more after opening. After waiting patiently with the rest of the crowd, for what left like another hour I finally got my chance at the register where my forlorn request for an OLED Switch was cheerfully greeted with a, “Let me check… Yes, it looks like we have ONE left, the black with blue and red joy-cons. Would you like that one?” Ah, oh, my, did my heart sing. BoTW here I come.

Fantastic experience: Carlos and Alex are very friendly and very patience during my trade-in time. They help me a lot when I did trade-in and help me to find my lost data. I really recommend this store, you will get really good experience!

Fantastic experience: The store itself, other than being very clean and organized, is pretty much GameStop standard. The employee I dealt with however, really made it a 5 star experience. I regret not getting his name, but watching him serve the ladies in front of me (They were exchanging a Zelda jacket), help out his co-worker with a register issue, deal with a phone call, ring up my Funko Pop, AND never lose his good humor? Yeah, I'll be back.

Positive experience: This Gamestop has a great selection of Funkos. But don't hold your breath about new releases. They only got in a single diamond/glitter squirtle Funko and no idea if they'll get anymore Still good prices and abundant other items. I order offline mostly

Positive experience: The employee was very nice and cordial while under duress kept his composure and rocked on

Negative experience: This place is ridiculous, I called numerous times and it’s impossible to get in contact with someone. Nobody wants to drive down there for you to tell us you don’t have something when you can just say that if you answered. Smh.

Negative experience: Don't bother calling. The phone ringing apparently doesn't exist. Tried 5 times in the span of an hour and just rang until it disconnected.

Fantastic experience: Cool place. Mainly go for their funko pops.

Fantastic experience: I used to go here all the time. Since i upgraded to a PC though I dont get to as often sadly. The employees here are AWESOME!! I love going in and just talking games etc sometimes more than buying whatever im looking for lol!

Fantastic experience: Ordered a product online for my daughter came thru works perfectly! Top teir! Thank you

Negative experience: Don't have any consoles or console remotes in stock with no sign on door to let customers know in advance Instead of waiting in line for 20 minutes to find out.

Negative experience: I have been going to GameStop religiously for 10 years now. I recently moved to Tamp from Northern Virginia and haven’t been to the store due to the pandemic. I been in the store to browse once or twice but the location didn’t have what I looked for which is fine. I had an extra Xbox one controller that I used on my PC. I have a PS5 now and I haven’t used it it since. I decided to trade it in instead of leaving it laying around. I wasn’t expecting much. I looked at the app first and different color controller of the same item were being traded in for cash and credit. The regular base controller was only going to be except for credit. I no longer have a a pro account because I haven’t been to the store like I said in the beginning. The app stated I would get 15 credit and 16.50 for a pro account. I figured I would ask about the cash option in the store. I walked in they greeted me which was fine enough. She asked if I wanted cash or credit I stated cash. She looked it up and said this particular controller was only available for credit. I explained the different controller situation in the app and she stated the cash option was .31 cents. I moved on and asked if I could use the credit to get PSN credit. She stated I have to make sure the controller works which is fine although it still rubbed me the wrong way assuming I would bring in a broke product for trade. Anyway they quote me 10 dollars and it’s just a 5 dollar difference but now it’s the principle of the matter. I show them the app prices. She calls someone else over and now I’m arguing over the 5 dollar difference that their own companies apple application is showing me. They spend 10 mins looking it up. They find the correct sku and ring me out for my trade. What irritates me about this is if they are doing this for a controller how many people are they screwing on other things. Anyway you’re either going to use GameStop or not. My account is like 15 years old and this is probably the last day I’ll walk into one.

Fantastic experience: The people who run this particular game stop know what they are doing! They are giving five-star service at all times.

Fantastic experience: Great service and plenty of Good sales and prices. Clean store, restricts amount of shoppers. Cashier was knowledge able, and made great suggestions about the sales. Saving money for me

Fantastic experience: Nice place very clean but no PS 5 yet

Negative experience: The staff is so friendly and informative, but I gave it 2 stars because they hardly ever have the games I want and this is the second time I went in there and they didnt have my game.

Negative experience: Went there to get a Xbox one controller the woman at the front desk told me that the controller was play tested and was working fine I come home for a couple hours do my stuff around my house and then finally get it ready to play my game and minute the controller disconnects from my Xbox and cycles on and off then I went back to the store and there was nothing they could do about it

Fantastic experience: It's one of my favorite gamestops the staff is nice and good selection of games.

Positive experience: Just okay ....they could do better on deals...smh

Fantastic experience: Great staff and clean they know their games too!

Fantastic experience: They didn’t have what I was looking for but the lady that helped me was so great!

Negative experience: I have been a gamestop member for almost 10 years and well I game pretty heavily guess.you could say I take it seriously but if I spend my hard earned money on something I want my worth of course, well i bought a xbox elite controller pre owned of course but what I was not told was that both of these joysticks have drift and have been a nuisance repeatedly and if you know anything about gamestop's policy they dont accept returns or refunds so honestly I wasted $180 on a defective controller that will cost more money to fix then it would to replace.