GameStop

Fantastic experience: Great Experience

Negative experience: Yall sold me a controller with stick drift

Negative experience: This is consistently the worst gamestop I've been to. On two separate occasions I've tried to purchase games from this location for in store pickup only for their inventory tracking to be off and the item to be unavailable which led to me being refunded both times. I've never had this issue at any other gamestop.

Negative experience: Open sign on, doors locked. Couldn't see anyone inside but the gate was open and the lights were on. No answer when I called.

Negative experience: Store hours online and on the door say 12 to 7. Came in at 1 and the doors are locked. The cage behind the door was open tv on looks like they are supposed to be open just chose to not do business.

Negative experience: Go to this GameStop if you want to wait forever. They only have one person working in the evenings

Negative experience: I put in a local pick up order because they were one of the only GameStops to have a limited edition item in stock. For over 24 hours the order has said “pre-paring for pick up.” I’ve called almost 10 times since then to check in and no one answers. The store is a good 30 minutes drive on a good day, so I wanted to make sure my order was good before I drove over. So frustrating I can’t even get ahold of the store after calling 10 times.

Negative experience: Came here on a Tuesday evening at 6. Lights were on but doors were locked google says it closes at 8, checked signage and even door says it’s open till 8. If they were gone or leaving early just wish their was signage.

Fantastic experience: They held an item for me and were super nice about everything! Love this store, thank you once agin

Fantastic experience: For super helpful staff helped me get my switch two pre-order.

Negative experience: Do not get a warranty at this store I purchased a 2 year warranty on a controller last August and when the controller stop functioning properly this store would not honor there warranty. Very frustrating and a waste of money

Negative experience: great store rude employees the guy was really nice and helpful the other girl was just rude and ignorant we asked for help and was given attitude because she was “off the clock” while standing behind the counter on the computer she then was absurdly rude to her coworker and told him that he was the only person to help us not professional at all i’m just saying if your off the clock don’t you think you would leave the store or be less rude to people who assume your here to do your job.

Negative experience: Seems like the only good employee they had they let go. The young girl was really knowledgeable came in recently to ask her some questions person at the front desk was so rude. Think she was the manager won’t be shopping there again.

Negative experience: Unfriendly staff

Fantastic experience: Shopped at 6pm on Christmas eve and the young lady who helped me was awesome. She was knowledgeable and so sweet even being so late.

Negative experience: It took over an hour to sell my console because they had a one employee working a month before Christmas. Hire more people please

Fantastic experience: There this lovely worker who works there, she’s always there to help me out and she’s such amazing person. She deserves a raise

Negative experience: Just visited this location at 12:45pm and it was closed. Waste of a lunch break.

Negative experience: Game stops have went down

Fantastic experience: Harmony if you see this, just know u the best gamestop employee of all time. Best service and actually helped me with everything i asked. Couldn’t ask for anything better!

Fantastic experience: Love this place, they are always very helpful!

Fantastic experience: I recently visited the GameStop near my place and had a very good experience. The staff was friendly and knowledgeable, making me feel welcome as soon as I walked in. The store offers a decent selection of games, consoles, and accessories. I was particularly pleased with the variety of pre-owned games available, all in good condition and fairly priced. It’s clear they maintain their inventory well. Customer service was a highlight of my visit. The staff was helpful and provided some great recommendations based on my interests. Their passion for gaming was noticeable, which made for a pleasant shopping experience. The store was clean and organized, making it easy to find what I was looking for. The checkout process was smooth, and they had a few good promotions going on. Overall, my visit to GameStop was enjoyable. Whether you’re a regular gamer or just browsing, this store is worth a visit. I’ll definitely be coming back.

Fantastic experience: Always friendly staff and very knowledgeable

Positive experience: Most of the time the employees there are very helpful and knowledgeable I very much like this GameStop

Fantastic experience: Hands down, Game Stop is just amazing and always in my top 10 favorite places to go with my kids or shopping FOR my kids. The staff is ALWAYS SO HELPFUL and willing to explain nerd things I have yet to learn. They don't know how much I mean it when I thank them.

Negative experience: The employees suck and we’re so rude to me

Negative experience: Lied about not being able to return something when it literally says there is a 14 return policy in the front desk, bought the item like 1 hour ago by the way

Fantastic experience: The store associate was very friendly and helpful

Fantastic experience: I took my grandson Zander here to buy some gift cards

Negative experience: You can't use gift cards for digital purchases, I have an Xbox series s which is digital only. There are no work arounds, I can't buy a physical game and exchange it for a digital one. I can't buy a different gift card, like an Xbox one.. I just have to use it on physical items I don't want or need... in a world where everything is moving to digital, this was a stupid change. So my Christmas gift of a gamestop gift card was just a waste of money for my aunt...

Fantastic experience: Have a lot of cool deals here and u usually have very positive experiences with the staff. Sometimes they really try to sell you something they have a promo on but just know what you want or listen to their deals. You can do trade ins so their stock is usually full of used games and consoles you can get for cheaper prices.

Negative experience: Worst GameStop around. 12 years ago, an employee stole my entire console deposit. He was fired, but they wouldn't admit fault and reimburse me. I've pre-ordered several games this year, and I have attended every one that had the launch the night before. Got the call for Mario RPG and went to pick up my receipt when I was told that the "big boss" canceled it. I asked if I could just get it now and was told no. Last night, an employee told me I could renew my pro membership for $5 and that I'd get a $5 credit the next day, so it was like I spent nothing. He did not tell me he was taking all of my points as well so he could get his sales commission. I stuck around for the exclusives and the Funko Pops, but I will probably end up going to Walmart to buy games. GameStop is dying off anyways.

Fantastic experience: Great store honest and cool

Fantastic experience: Very helpful and friendly

Negative experience: This is usually a great place to shop and the staff are super polite and greet you when you enter, however today when I went in, the lady at the counter didn't even say "welcome to GameStop". I've been going here since this location opened and that is a first. Furthermore, she made no attempt to interact with customers while I was there, didn't even look up from her phone and coffee, and didn't acknowledge that I was in the store at all. I tried to get her attention to ask a question and was completely ignored. Otherwise, this store has never been out of stock on new releases and is a good last resort if you absolutely can't find that game locally.

Negative experience: I usually enjoy going to this GameStop. Great friendly customer service typically. Last time I went in however, was a very big disappointment. I went up to the cash register to who I assume was a lady from training or corporate, I’m not too sure. She immediately pushes on the stupid paid rewards program, which is fine because I usually just say no. She then continues to push me about the dumb paid program more times before finally starting to ring me up. Then, as I give her the unpaid version of the rewards program I have, she again asks if I want the paid version. To which I say no and it’s just my dads account. (I am under 18 and don’t desire to set up my own account.) She then tells me that I lost money and tell to my dad that he lost me money. Definitely makes me want to sign up for the paid program after a guilt trip. This was a horrible experience all around. As someone who work with customer service representative, I know being that pushy will only cause problems. Seems management or wherever that lady was from hasn’t figure that out yet. Very dissatisfied with this experience. I will definitely not be shopping here much longer if I continue to be harassed like that.

Negative experience: I used to come to Game Stop atleast 3 or 4 times a week. Until they Fired some People that made it worth it to come in to the store. Now they changed their hours and today I show up about 10 minutes to 8pm (the new summer closing time). Some Homeless Lookin Guy with an Accent meets me at the door and tells me that they close soon and that the guy inside was gonna be his last customer. Never in all my Years of coming to GameStop has anyone denied Business to me as long as I showed up before closing. How would this idiot know I wouldn’t be quick. Regardless every single store (including GameStop) I have been to has let me in and stay as long as I wanted as long as I was in before closing time. I’m very disappointed in GameStop lately.

Fantastic experience: These guys always convince me to buy something... lol

Negative experience: Just not the great customer service we use to get. Wasn't impressed. I'll buy my games at target moving forward.

Negative experience: Took my lunch break to pick up my preorder and the store is still closed 40 minutes after opening time. Very disappointed.

Negative experience: Not impressed with this Gamestop. Before stepping into the store I see signs “CLEARANCE Buy One, Get On Free on all Clearance Items!” Also all over inside the store. Well, I was shopping approximately 30-40mins in the store. My 10 year old was having a decent conversation and in a way my son felt hyped to buy a Naruto Funko Pop. I was on the phone with my wife and mentioned the offer and how I was going to buy a few items. Unfortunately, 30-40 mins into my shopping and already setting the items aside, the staff member said “just letting you know our clearance is actually 30% off and not the buy one get one free. I was suppose to take these down earlier this morning.” Time was 4 PM already. I told him this is why I am shopping here. He insisted that it will be 30% off. I dropped my items and instructed my son to do so as well. Rather drive to the other Gamestop in Taylorsville although WVC gamestop is closer. Ended up shopping online and got a better deal. 50% off for all Clearance Funko Pops and going in for another shipping order as of this review. 6/18/2023

Negative experience: Mark said if I got a extended warranty I could get my money back if anything happened and I needed to return it I brought back with like a week and a half they said all they could do if give me in store credit would not recommend going to GameStop they try and sell to u but don’t want to help when you want to return

Fantastic experience: Mark was awesome! Helped me figure out what going on with a game I bought and was extremely helpful and professional.

Positive experience: Good costumer service just I hate how I bought a keyboard from here and it was dirty af and then I had to clean it, it had hairs on the keys and like sticky stuff and alot of dirt, like maybe CLEAN your products before you sell them.

Fantastic experience: Bought a ps5 through PayPal and got it financed cuz I'm poor. But over a year only paying 60 interest is not bad. Gamestop was very fast and friendly service.

Fantastic experience: Got our PS4 for our Semi-Truck, to play games and watch movies

Negative experience: Not sure what's going on but this is the closest gamestop to my house I was here all the A lot just went in to get a new controller for my xbox I checked online before I came into the sto see what they had I get into the store they didn't have it. They didn't have the 9 that their website said so then I started looking at a different controller. Maybe that might work and they have the controller in 2 different places. Exact same controller with 2 different prices get it together gamestop. Were you gonna start closing a lot more stores

Positive experience: Closed for lunch. Had to wait 20 min just to get inside. Love game stop but seriously?

Negative experience: Used to be my main GameStop was going here for over 13 years the manager changed the past like month or two the new assistant manager I have never felt so much destain directed to me as a customer for me just picking up my preorder and buying the warranty for it and then getting told that it was a digital copy that I bought and that I would loose my bonus if I wanted a physical copy of the game

Positive experience: Great place define value on video games and recycle your old video games with trade-ins.

Fantastic experience: This gamestop is great the staff is always friendly and I love going into this one

Fantastic experience: Always buy disc never download

Fantastic experience: This is my preferred location. The last manager made it so. I was skeptical about a new manager taking over, but so far she has also been great!

Positive experience: very helpful staff

Negative experience: Visited this location after searching online for an wireless Xbox one controller. The website for this exact location said they had multiple preowned controllers in this store for $39.99. When I arrived at the store not only was I told they had none, I was also told when I showed them the online ad for their particular store that there must be an issue with the website, I was also only offered a blue or yellow controller even though they have white, black, blue, red and neon green controllers displayed inside the store! They also had a 25% off sign on the door as I walked in and wasn't given that either. This place deserves no business and a lawsuit for false advertisement to consumers!

Positive experience: Cool little store with lots of stuff

Fantastic experience: Helped me to figure out best gift for my grandson. He loved it!

Fantastic experience: Very friendly cashier, and I got a decent amount of in-store credit for my old games. I used it to buy a hat.

Fantastic experience: Super friendly and knowledgeable people. Just pure awesome

Positive experience: Lots of fun games and game equipment. Some consoles in stock. Nice selection of new and used games. Store membership program gives $ off games. Knowledgeable employee at the time I visited.

Positive experience: fairly empty, so service will be quick here. shelves are stocked with new/used games and accessories. staff is a1..

Positive experience: Didn't have what I wanted but they located it for me

Fantastic experience: Always have a great experience here!!

Positive experience: Sometimes they have very slow service.

Fantastic experience: Great employees and the manager justin is very knowledgeable and will do what he can to help out everyone. The rest of the employees are just as supportive and knowledgeable.

Fantastic experience: Extremely helpful staff. When they did not have what we were looking for they took the time to call the other stores to find out if they had the item. Thanks to them we were able to purchase the item.

Positive experience: Great deals and exstreamly patient staff dealing with unprepared customers trading games for instore credit!they handled the line professionally!

Negative experience: Guys seemed friendly and inside is pretty renovated from back when I was a kid. Came in to buy a used Mario Kart for switch and they wanted to charge me 55 until I told him that it was 45 online, then he changed it. Do not be afraid to confirm the price.

Negative experience: Short responses and hung up on when asking questions. Used an analogy of “getting scalped”

Fantastic experience: Ive always had a great time visiting game stop I would come in they treat me with great respect

Fantastic experience: Great service and great products

Fantastic experience: The guy working behind the counter (wish I knew his name!) Helped me tremendously! Was looking for a present for Christmas and he dealt with all my questions like a pro. Super happy with my experience.

Fantastic experience: These guys that work at this GameStop are super friendly. They’ve helped me with all kinds of issues and questions I had (mostly over Nintendo stuff). Haven’t had a single bad experience here. You guys are awesome!

Fantastic experience: Manager was great guy and very helpful. If he doesn't have it, he will find it for you

Positive experience: Always have good deals and the manager always has good recommendations

Fantastic experience: Justin is an incredibly nice manager, store was better than any gamestop I've been in.

Fantastic experience: Justin has great customer service skills. Very friendly

Fantastic experience: Helpful and knowledgeable staff. Always friendly and willing to chat if they have the time. Great store.

Fantastic experience: The staff was experienced and polite.

Positive experience: I love this store!

Fantastic experience: Even though I couldn't make the pickup for the pre-orders, they still set aside my copy and poster so I wouldn't miss out

Fantastic experience: I like the store. I've been coming here for over 10 years. They are my go to for everything gaming and pretty soon, everything electronics. Check out their sexy moon kitty shirts and squeezable toys!

Fantastic experience: You want great customer service? Look no further.

Fantastic experience: Awesome, knowledgeable staff at this location!

Negative experience: Don't go here. They don't have anything in-stock. Feels very harrassing at the register.

Negative experience: I went in and ordered an Xbox One Kinect. When I was looking at the shipping I paid extra for 1-2 days and they assured me it would be there by then. It has been a week and they're still telling me that it will be another few days. When I asked for a refund on the shipping they said I have to receive the product first. If you shop through gamestop don't use their online shipping because they clearly don't care.

Fantastic experience: My son works their great customer service

Fantastic experience: I do here for all my gaming needs

Positive experience: Kids love used game es and I like the prices

Fantastic experience: Great store with great associates

Fantastic experience: Great service people are nice had exactly what u whent in there for

Fantastic experience: Always treats me as THE most imporant cutomer ever

Fantastic experience: Great selection! They are always nice! Usually if they don't have the item im looking for, they call their other locations close by to see if they will hold it for me while I head over!

Fantastic experience: Nice staff helped me find my sons headseat and even offered me a memebrship in which we can have it repair if it breaks due to technical things.

Fantastic experience: Great customer service Justin always takes great care of me and never jerks me around the rest of the staff is super friendly and helpful as well this has become my go to game stop even though it's farther from my house than 3 others

Fantastic experience: I called this store to double check about a promotion on a game I wanted, but was unable to work through online. The employee was helpful, and told me he would make sure to help me out and would put the game on hold for me to come in and get. When I got there, he remembered what we had talked about on the phone and was helpful, kind, and answered a few other questions I had on some other games and consoles.

Negative experience: Went into pick up my copy of ff7 deluxe the game came with some codes for summons the carbuncle code they gave me was bad and didnt work

Positive experience: Good selection of games and funko pops

Positive experience: Management needs to stop talking with customers so much so the ones that wanna buy games can buy games. I walked out after nearly 30 minute wait. The employee are great there just need to let customers that wanna just grab what they want and leave do that. Le

Fantastic experience: Always awesome to visit this place. The manager is so awesome!!! Great staff!