GameStop

Fantastic experience: This Game Stop location is usually in stock and always nice and tidy! They add fun things for customers like sometimes coin macines, and people there are helpful. The most helpful there is Joe! He is kind and will go out of his way to help you or explain a product, etc. He's a really great guy that genuinely seems like he wants to help customers!

Fantastic experience: My favorite game stop. Oh the memories. I miss midnight releases!

Fantastic experience: Super helpful in the trade-in process, Joe was informative and clearly knew what he was doing. Great experience

Fantastic experience: Great gamestop. I really hope it survives. I miss going to midnight releases!

Fantastic experience: Yuh

Fantastic experience: Good games and consoles.

Fantastic experience: Isaac is an actual GOAT!! He was the only employee there and got through a ton of customers and 4 trade ins within an hour single-handedly. Major respect to the man

Fantastic experience: GREAT CUSTOMER SERVICE will go again!! He was SO HELPFUL & KNOWLEDGEABLE. I knew nothing about PS4 but now I do!!

Fantastic experience: Came here on trade anything day and the workers were extremely nice and funny. They even gave my guardian something they had just so they could trade it in. The whole experience was fun and enjoyable

Fantastic experience: Good all

Fantastic experience: Good customer service and have great options to look at!

Negative experience: Closed early at 8:45 came all the way from Ogden to pickup a copy of final fantasy 1-6 since it was the only store that had it. Very unprofessional they were just stating on the phone inside the building.

Fantastic experience: The store manager is so nice she helped me trade in my PS5 and pre-order the Switch 2. Also, the rest of the staff were very nice too and helped me with a PS Portal trade-in that took a bit. The Switch 2 release was awesome and ran very smoothly. I’m hoping to be back for the Pokémon ZA midnight release

Fantastic experience: Was there to pick up the Switch 2. Shoutout to Gwen and the rest of the staff for getting everything organized and getting everyone their Switch 2 systems. It could not have been easy to get everything ready, but they made the process very smooth and painless. The store also has a great selection of new and pre-owned games and accessories.

Fantastic experience: Very nice employee.

Fantastic experience: Braydon was amazing, answered all of my questions quickly and had a ton of game knowledge. Big help, personally I'd like to go back and thank him, honestly the experience made me want to go back

Fantastic experience: I have not personally shopped at this store but the store manager Gwen is one of the best around, I was sad to see them get moved from Orem to here but am glad other areas and people get to have you help them, this area is lucky to have you, keep doing your best work

Fantastic experience: Thank you Jt. Excellent customer service!

Fantastic experience: Love this GameStop been coming here for over 15 years for games when I can, got my first copies of tons of classics here. Still there and the crew does what they can to help

Positive experience: The store itself is great, but it can draw more business if they were to light up their Gamestop sign at night. Doing so would draw some attention to potential customers who aren't aware of this stores location.

Negative experience: This place is absolutely useless they don't tell you anything about their policies I was a day late from being able to return something I've never really been to GameStop so I had no idea hey everything you need to return anything is on the receipt it would've been cool for them to tell you that oh ya be careful they aren't above selling you a game that doesn't work at all since they won't check it either I used to love GameStop but honestly I wouldn't go back even if you paid me so disappointed they are disrespectful and rude and don't care what happens to the customers product as long as they get their sells

Fantastic experience: Came in to this location not expecting much, but Noah was really knowledgeable, friendly and all around best employee I’ve encountered at a GameStop. Give this guy a raise so he sticks around for a long time!

Negative experience: Came in and asked for one month of ps plus, the guy rang me up for it. When I was walking out of the store I noticed it was a gift card, I told the guy before I left that you gave me a gift card and not ps plus. He said my bad unfortunately I can’t refund that. What a scam GameStop has become. There is a reason I have not repurchased my pro subscription with them. I’d rather shop from third party from now on.

Fantastic experience: Had not been in a GameStop in years. They have changed them up. Still lots on current games new and used but more open space, more other things besides games. Staff was curtious and knowledgeable. Made me want to stop by more often and see what they have.

Fantastic experience: Really knowledgeable people friendly and helpful and me and my friend brought something and will definitely be going back

Negative experience: Why wont you answer your phone?

Fantastic experience: I had a good interaction here today. My preorder of a game at Best Buy had fallen through as they oversold. I was able to reserve the final copy here and it was ready for pickup within an hour. Employees were super friendly and knowledgeable.

Negative experience: Do not make an online order at this location. They will cancel it and you will be out the money for a week! Kyle the store manager doesn’t care either. I went in and asked if I could make an online order for in store pick up and the employee said “It may let you.” So I did and to my surprise…it did let me!!! So I made the order. 20 minutes later, the order was cancelled. I checked my bank and I had been charged. When I called, they told me the policy was one per person. Yet they let me do more online! Kyle didn’t care that his employee told me that I may be able to complete the transaction. He just cancelled anyway. Absolute joke. Stop shopping at GameStop and let the store die finally.

Negative experience: Don't buy from them, they don't their guarantees.

Fantastic experience: Great customer service!

Negative experience: We went into a GameStop to look for a game, but that location didn’t have it and told us to go to another location that did. We went there and they said they didn’t have it either, and that we should have called ahead to se if they did. They then suggested we go to this one, but to call them and have them hold it. We called while on our way to have them hold it. When we called the guy very rudely said they weren’t holding for the holiday. The holiday is over. We drove 20 miles to get there, and the guy said that he just sold it a couple of minutes before we got there. Then tried to tell us to check the store we had just came from. When I told him that they were the ones that sent us to his store, and were the ones that told us to call ahead to have him hold it he got even more rude about it. Between this experience and the slow decline of customer service quality at almost every location after nearly 20 years has made me decide never to shop at GameStop again. This all transpired around 2:30 pm on 12/27/23.

Negative experience: When you order something for in store pickup that is INSTOCK at the store how does it take more than 24 hours for that to be ready?? It’s literally in the store just say it’s ready.

Negative experience: Started a return online, says I can do the return in person so I stop by this location just bring the return confirmation. I show up and they start coming up with crazy reasons why I can’t return the game, first the shipping box wasn’t the original (it’s just a cardboard box I used to transport it), then its because it’s an online purchase and I have to go to FedEx (huh?), then the edition of the game has a digital code inside (the game is unopened and still sealed), then more than 7 days have passed since I purchased the game (it took more than 7 days to ship to me) so they demanded to see the shipping confirmation. What? I showed them everything they asked for. So finally the “district manager”, Carlos says they can finally process the return but nope! There’s a system problem that they can override and they give me a customer service number. Honestly I don’t remember the last time I returned an item to GameStop but my goodness! Pray that you don’t have to. What a circus. Ohh and the reason I was returning it is because abuse it got damaged in shipping.

Fantastic experience: This is a great gamestop the staff is helpful, friendly, and fun. The store is clean and it's easy to find what you need.

Negative experience: I went here twice recently at different times. The first time I wanted to get a new mmo mouse. I asked the rep there how the ones they had compared to the LG G600 MMO mouse. The rep told me "I have absolutely no clue I don't play PC games so I couldn't tell you." I'm sorry if you work at a gaming store maybe you should know basic info like this. The second time I went in was a week ago. I had called them and asked if they could take my first gen switch. No one on the phone told me I needed to bring any of the accessories. I walked into the store and was told that my switch was heavily damaged. The same rep who told me that he didn't know the difference between the mmo mice. He then turned to his co worker and said "Well its your call, but I wouldn't take this she doesn't even have the charger or dock and we would lose money if we took it. It's your call but I would take a hard pass on this." I was shocked at how unprofessional they were towards me. I have since told everyone I know not to go back to this place. It's a joke.

Positive experience: Kind of disappointed with the game selection but was able to find something to buy

Fantastic experience: very polite and helpful staff!

Fantastic experience: Austin gave me the best customer service I could have asked for. I had a hard time finding a game that I wanted. I walked into the store. Rather than just telling me they didn't have it, Austin looked at his system, found the game I wanted at the store nearest my home, he called that store, had them hold it, and gave me his card. When I arrived at my destination I gave them Austin's name as well as mine and I didn't need to explain anything. Austin was fantastic and I am coming to him for all my gaming needs. I highly recommend his store. The service was beyond fantastic. I am becoming more loyal to GameStop because of the amazing service I received.

Fantastic experience: The manager Carlos was a great help and super kind. Love that guy!

Negative experience: The people there are rude, disrespectful and makes you feel awkward I would rather go to a different gamestop.

Fantastic experience: I had the pleasure of working with Austin. Dude was really great to work with and showed me some Diablo 4 trailers, which of course led to me pre ordering. Dude didn’t feel like a salesman but someone who truly wants me to enjoy my games. The receipt didn’t print out right the first time so I couldn’t do the survey for him. As promised for great service, thank you Austin.

Fantastic experience: Full disclosure, I don't like Gamestops and got dragged there by someone else. However my most recent experience was AMAZING and now this is only Gamestop I will shop at for the rest of my life! Is it a special Gamestop? Nah. But it has a super special employee- Austin with the beard! He provided the BEST service, was incredibly knowledgeable about the games and system we were asking about, and he was hilarious. Even when giving bad news, he was amazing. Oh, and he's bilingual, so he's amazing in Spanish too! If Gamestop doesn't have this Austin, I don't want it.

Negative experience: Bought a $200 gift card here. The clerk didn't load the funds. And the store won't do anything about it. Someone doesn't do their job and the customer has to do all the work. Don't stop in when Austin is here. He is too lazy to earn his paycheck.

Fantastic experience: I had a great experience of great customer service from Austin, I got a controller from there that ended up not working and took it back and he traded me out for a different one that I actually like better. I like that dude very very good customer service that I don't see very much. Definitely like this store and one of the better ones I've been to, thanks Austin you da man.

Fantastic experience: We came to buy a switch and Austin was super helpful! He spent at least 20 minutes helping us choose between our options, answering questions, and recommending games! Super great experience thanks to him!

Fantastic experience: They have good games great place to get stuff for your kid's

Fantastic experience: Awesome employee at night!

Fantastic experience: The employee was very pleasant to talk to. We came for Pokemon cards, and while they didn't have boosters, they did have some nice Elite trainer packs. Happy we came to this location.

Negative experience: The customer service is so bad the guys that helped us was so rude and not professional at all.

Fantastic experience: Staff was very informative!

Negative experience: December 20th everyone out doing their Christmas shopping after work. I get to this store location @ 8:57pm when they close at 9pm. Run up to the door and it’s already locked! I need one more thing I know was in stock there. The bearded dude with a Santa hat looked at me and turned the other way. Thanks a lot! Totally disappointing and want everyone to know what great Christmas cheer they have at this store….yah and closed early!!….whatever

Fantastic experience: I went to look out the Switch and walked out with the OED and 6 games. The employees are very helpful and made my shopping experience enjoyable. Happy with my purchases. I will return for sure!!

Negative experience: First of all if there's no plans on training your associates on your policy's then please don't go to this store. Austin is an absolutly unprofessional human and customers should always come first. How was I suppose to know y'all's policys? I don't recommend this store one but.

Fantastic experience: We love GameStop! Nice selection of Funko Pop and tons of games for every new console. Great prices too. It would be nice if they sold Wii or WiiU games though.

Fantastic experience: I like going to this location, always helpful and friendly!

Fantastic experience: Super helpful & great customer service. Always a great experience!

Fantastic experience: There was only one person working and I patiently waited for him to take care of other customers and he was very helpful when it came to me.

Negative experience: When I see items for sale on shelves, and the store associate confirms they're in stock, I expect to be able to give you money in exchange for them. Multiple copies on the shelf. NONE in stock, unless you include the one that was on hold. My recommendation: don't put cases on shelves for games that are out of stock or all on hold. When they are on shelves, the store associates will assume copies are in stock for sale. Gamestop was really losing their touch these days. This location, specifically, was my go to location for years, but it's just not worth it anymore. My brother and I wasted our time looking for pro day deals today, and we didn't know that the only way to find deals was online until we asked someone specifically specifically. Neither of the attendants would tell us what was going on until we asked. That's really the kind of thing you should lead with when a customer comes in the store, and it used to be long ago. Just say, "Thank you for visiting gamestop on our pro day! You will find our in-store deals here, but some things are online. Scan the QR Code for details." Then, instead of spending any more time staring at our phones to look up deals, we thought we would head out after asking one more question. I wanted to know the value of my Destiny Taken King edition PS4 console at trade in since part of the pro day was an extra $50 towards certain consoles. They actually said that gamestop in general is not offering trade ins for that PS4. He said gamestop may have too many of that PS4 and that's probably the reason why they aren't offering trade and credit for it. Or it could have been that it came with a digital only game (even though the original bundle came with a physical Destiny with code for DLC, and Gamestop takes games with used DLC codes all the time). I looked online later, and that edition of PS4 is a is available for trade and credit.

Positive experience: Very nice staff, very helpful. Thank You.

Negative experience: Apparently it’s not actually open til 9

Fantastic experience: pretty good stocked shelves. everything is in alphabetical order making quick scan throughs..

Negative experience: Not a bad place for used games. Don’t buy new though. Game went on sale less than 24 hours after I bought it and they don’t do price adjustments. Tells me a lot about a business when they would rather keep $20 than a customer.

Fantastic experience: Great neighborhood store for gaming geeks

Negative experience: Closed? At 11am on a Sunday?

Fantastic experience: Gamestop is good to get things from. Just not good to sell or trade stuff back too. Go somewhere else for that or sell whatever game stuff you have Priestley on ebay or fb market

Fantastic experience: This location is well stocked and the games were easy to find. The staff are helpful and they assist the grandparents who struggle this time of year. Way to go keep up the great work!!!!!!

Positive experience: The store is great, probably understaffed is all. Waited for a long time (well, 20 minutes isn't too long). With more staff they could help more people at once and get more done.

Fantastic experience: We went to get a charger for my Xbox and initially got the wrong one, but Trevor was able to switch what I'd purchased for the right one. The store want busy, and I was treated more like family than a customer. Definitely check these guys out

Fantastic experience: I spoke with Trevor on the phone, he was super helpful and solved my problem even when others couldn’t. Great service, would recommend the store.

Fantastic experience: Friendly staff. Preorder ready for pickup. Membership benefits applied to purchase. Showroom clean and stock well displayed. Always happy here!

Fantastic experience: My sister and I came in here for the Kingdom Hearts gatcha machine, and the guy who helped us was awesome!!! I think his name was Trevor? Tanner? I feel bad I can't remember. But he had a cool beard. :) He made our time there fun and hilarious.

Fantastic experience: We came in looking for a switch, and we got lucky and found one! But the 5 stars are 100% for Rachel, the young woman who helped us. She was so pleasant and kind, she was so excited for us to find the switch and she gave us lots of good tips and pointers! Thank you Rachel!!!

Fantastic experience: good service -burger

Fantastic experience: Staff is tge best and very friendly. Got the true gamer atmosphere.

Fantastic experience: The store associate was so helpful and so nice!!!

Fantastic experience: Awsome lady to help us. And she knows what she is talking about! Was very pleasant

Negative experience: Purchased an item for same day delivery, apparently they use door dash for that service so I had to spend 15 minutes on the phone directing their driver while I was at work. Don't order same day delivery just do in store pickup or standard shipping, what a pain in the ___.

Fantastic experience: Great awesome people working hard around the clock to get a customer what they need

Fantastic experience: There is a young lady that was there today and because of her spectacular customer service skills, I had the best experience. I don't know her name but she's a good worker! Love this location. Will be coming again soon!

Positive experience: Employees don't leave you alone to just browse..

Fantastic experience: Incredible customer service, every time. So willing to help and make suggestions. Great deals periodically and if you buy multiple games per year, the Pro club is worth it.

Fantastic experience: Great games with good price

Fantastic experience: Service is always so good and it's staffed with people that like games. Gamestop is what it is as far as prices and ridiculous trade in value goes. For what it does this store stands out. Rarely insanely busy or crowed like some locations

Fantastic experience: Good Service and great people

Positive experience: Friendly service, busy for a Sunday. Our of stock on pretty much everything

Fantastic experience: I came to the store on the 23rd of December and I found exactly what I was looking for, since another store sent me here for something that only this store had in stock.

Positive experience: Usually hear a lot of negative things whenever GameStop is brought up, this locations is one of the better, and that's saying a lot because GameStop as a company is absolute garbage.

Fantastic experience: Very clean and organized, friendly staff

Fantastic experience: Friendly helpful staff, best management there is

Negative experience: Hey gamestop is there a reason you dont have any sanitizer kits being sent to stores like you said in your press release?? That's disgusting given the recent outbreak and i will not be setting foot in your stores ever again and will be telling friends and family to do the same.

Fantastic experience: Amazing customer service! Trevor is awesome!

Fantastic experience: I've been here a few times, the employees are always friendly and helpful! Great shopping experience.

Negative experience: Every time I come here I am never greeted as I enter, I am always given sass when I ask questions. They have items on display that aren’t actually in stock or available to purchase. I come here often and after recent issues I’ve had at this location I’ve been going to others in the area and I am treated so much better. I returned to this location to see if my experience has changed but it hasn’t. I left two star cause I still got what I needed at a decent price. I won’t be returning to this location.

Fantastic experience: Easy to find, great selection, even lots of Wii stuff to choose from. Will definitely be going back!

Fantastic experience: I got some fortnite stuff. Gamestop is always a cool place to stop and spend some money.

Fantastic experience: Great place to get video games and other gaming supplies

Fantastic experience: The customer service is awesome trevor is the man and the manager is super nice and will help with any questions. As always due to bills and life having the extra money for the newest games is a struggle. But thanks to the gamestops trade in system we have been able to enjoy the newest games by trading in old systems smart watches and games we have already beat. I highly recommend this location to anyone that wants good service!

Fantastic experience: Always good service at this location

Fantastic experience: Friendly staff good prices

Fantastic experience: Very good place to go to get cheap games for Xbox