GameStop

Negative experience: What is this ?! This isn’t right .. Hire more people Gamestop.

Negative experience: I was there to look at Pokémon cards yesterday and they had given everyone a paper and said “we only have this and this left,” and took note of what people wanted, to which I replied with what I was there for. They said ok, gave me a little ticket with what I wanted, and I thought the ticket, with what I wanted, was a guarantee for what they would have by the time I got inside. I waited for 45 minutes in line outside, just for them to tell me they didn’t have anything I was there for. They didn’t tell me or any one of the people outside waiting that there was nothing else. It was an absolute waste of time and a horrible experience.

Fantastic experience: Very nice Gentleman Very helpful. The store has everything

Negative experience: I was asked for a number when I mentioned they dont have one on file as I don't really shop there. Dude was persistent saying I need a number and made it seem like I needed a membership to buy anything from there. That's one thing. Second, dude made it seem like warranty was included with it rather than saying it's optional so that was also added. I didn't get my receipt so had to go back for it to see why something that should've been at least $130 turned into $210. Very disappointed in the way communication was handled.

Fantastic experience: Super helpful!

Positive experience: Very good on keeping stocked up on collectables good store cheers..

Negative experience: This post is mostly feedback for corporate or leadership, as I doubt the employee I spoke with was breaking protocol. I went in to buy my game, got to the register, and the song and dance began. Everyone knows when you buy something at Gamestop, there is a litany of questions about membership, protection plans, etc. It's part of the cost of using Gamestop, and it's usually fine - it's not a big deal. When the employee started asking me about renewing my membership and such, I said, "I'm not really looking for an upsell today." My tone was neutral; I wasn't being mean or rude. I just wanted to buy my game and get home. Rather than understanding that, the employee responded with, "It's not an upsell, it's a recommendation." This tells me the employee (and by proxy, corporation) are more interested in vocabulary than service. They have to dismiss my experience in order to align vocabulary to a positive valence. I didn't need the employee to validate that it was upselling. Frankly, there's nothing wrong with upselling. It wasn't the negative connotation of "upselling" that I was trying to avoid; it was wasting my time on a conversation I didn't want to have. So now I was presented with a choice: I could argue with him over whether it was upselling, I could just shut up and hand over my money, or I could leave. Again, I didn't want to waste time on a conversation, so option 1 was out. I'm tired of how omnipresent the attempts of companies to control narratives is getting, so option 2 was out. I just left without buying the game. There's nothing wrong with upselling. It's not a crime or an underhanded tactic. But I clearly expressed it wasn't what I wanted, and rather than respecting that, I was told I was wrong about what I was observing. I wrote this not because this was a terrible, horrible, awful thing, but because sometimes I think the people who write policy are so far removed from the human experience in the store that they go with things that sound good on paper, but in reality are really unpleasant. I legit got pretty angry at being told this. I had to take a breath before responding so that I wouldn't be rude. I knew what was happening, and to be told to my face that it wasn't just hit me in a rough way.

Fantastic experience: The customer service here is always top-notch. Somehow, they always have something I'm looking for! Best GameStop ever!

Negative experience: Rude employees

Negative experience: very rude employees

Fantastic experience: Got what I was looking for store is good for anything gaming but location does not grade sports cards ...

Negative experience: Don’t use their PSA grading service, you will not get updates on your cards and the turn around time takes FOREVER. If your cards get lost PSA and GameStop will blame each other for losing them; you won’t get refunded anything. Even if you do manage to get your cards back- you will likely be paying a ton to pick them up. That’s because PSA up charges you for your cards. It’s a scam. Use TAG grading instead, they have consistent grading because they use machine learning and real data to grade cards, 1-2 week turn around times, great customer support and a steadily increasing hold on the graded collectibles market. There is 0 transparency for PSA and it is apparent these days that all they care about is $.

Negative experience: Most of the times that I visit during operation hours they are close.

Positive experience: Ignored to talk to some random "customer", problem is, that "customer" left the store when I arrived and didn't come back for 15mins. Put simply. "I can't help you anytime soon because I'm busy helping nobody."

Negative experience: Make sure to look if item open guys. If the sticker seal.

Fantastic experience: Very cool spot , great employee named John helped me out , very efficient at his job and knows how to make you feel welcomed , give this man a raise , I thought I was done with GameStop and their tomfoolery, but no sir you have a happy customer :)

Fantastic experience: My associate name was Ryan, younger kid. sweet fella helped me trade in my 2013 Xbox and some games. Now I can play ark ascended on my Series X ^.^

Fantastic experience: Great experience. Amazing and helpful staff!

Negative experience: Opens at 12 not 11 on Saturdays came at 11 to pick up a game and ended up waiting an hour

Fantastic experience: Went in to buy a game and the attendant was awesome, chubby guy with a great attitude and helpful. Love people like this, to bad GameStop will be going out of business soon

Fantastic experience: Walked in for a pre order MK1....came out with Funko Pop Exclusives

Positive experience: They usually have what I'm looking for

Fantastic experience: Redeem points for a free game. Awesome

Negative experience: I bought modern warfare 3 only to find out when I got home it was halo 3 odst in the case

Negative experience: It would be much appreciated if you could update a store closing, even if temporary or early, via Google so customer base is informed versus the handwritten sign that does nothing but frankly make me a bit upset when I waste gas to drive across town to buy something. Also, turning the lights off would deter people from driving up as well. Poor communication.

Negative experience: NEVER order online! I ordered something online and a hour later I got a email saying my order was cancelled without any explanation. I had to call and stay on hold for 30 mins just to get a explanation. They cancelled my order because a problem on their end and now I gotta wait for my money to be refunded from my bank. Horrible experience!

Fantastic experience: Lady who was working was nice and generous even called customer service about my points for me and stayed on the phone till it was resolved. Thanks again

Fantastic experience: I LOVE this location. the staff is ALWAYS helpful and knowledgeable. i work a few miles from this location but live in schertz, i will always pre-order and shop here.

Fantastic experience: Nice place, cool staff, good prices I'll be back for sure

Fantastic experience: The employee Cassandra is amazing. The store is great like always.

Fantastic experience: Just took my son fast and friendly... And clean my son love's coming here so he's your biggest fan... But ouch on my card

Fantastic experience: Yeah I work here. All that aside, this location has really good workers who care about the customers. I say that as someone who has to see them PRETRY OFTEN. It's clean, the coupon card we push on you guys is worth it (I have one lol), but I really wanna highlight that the key difference between GameStop locations is the worker base. This one is a safe bet.

Fantastic experience: Adam is one bad dude! My kids are always breaking controllers so I decided to get them each their own and when it breaks it breaks. Adam did his wizardry and I walked out paying less than half of what I thought! Thanks bro

Positive experience: Game selection for deals advertised is to small.

Fantastic experience: The staff is super friendly and very informative. I'd highly recommend them for all your gaming needs

Fantastic experience: Good service and very knowledgeable.

Positive experience: In and out at no time . Friendly employees

Fantastic experience: Did you notice in the pictures on these you'll see different places of different things that the stores have and I like to say that everything that they have there I've been to at least one time you can't say that to too many places before there's some reason this one you can be around this area in town I recommend these places to you these places are great and friendly people

Fantastic experience: This boy Mom and Pokemon lover can't get enough Game Stop. Love it here!

Fantastic experience: Small store but really great staff. Really helpful

Positive experience: We haven't been here since the pandemic started but it was great to be back in Game stop not at all busy and the person there gave us great customer service plus gave us info about their membership.

Fantastic experience: Good customer service young man in the morning Saturday was so helpful and patient, coming back hereclean store. ❤

Fantastic experience: Cassandra was very helpful. Her customer service was excellent and she helped us find a game that my gf and I could play together. Will go back

Fantastic experience: The salesman was very helpful and insightful. He was very honest about the products they had and I appreciate his recommendations. I was able to get the right additional storage i needed for my system. I will definitely be back if I have any questions or when i want to purchase more games for my gaming console.

Fantastic experience: Honestly just glad it's not out of business yet

Negative experience: I did not go there.

Fantastic experience: La atención super bien cualquier juego te lo consiguen y te dan garantía

Fantastic experience: They had what I wanted for 2 years; and reasonable priced.

Positive experience: Not crowed very informative

Fantastic experience: I Always have a good experience with this specific location! The customer service is always awesome and they go out of the way to help!

Fantastic experience: Very helpful

Fantastic experience: Been in business a long time, over a decade, in Leon Valley. Has a good selection of gaming products and staff is friendly. Stop by & check this place out.

Fantastic experience: Nice people

Fantastic experience: I bought call of duty ww2 and it was great I still play it

Fantastic experience: Clean, good service and communicative. I saw the employees help customers that had no knowledge on videos games and the hardware. Very practical, simple for people to understand.

Positive experience: Great place

Negative experience: They NEVER answer the phone and they hardly help you if your looking for something.

Negative experience: This place is bad employees never pick up phone most days they smell like pot they are probably asleep in the back 4 customers drove off already 2nd time this week.

Fantastic experience: Gamestop had all the game's I have been hunting for I highly recommend them for your gaming needs

Fantastic experience: Always great service!

Fantastic experience: Very awesome and helpful

Positive experience: Staff is cool and helpful. Called ahead for an item to make sure they had in stock.

Fantastic experience: Nice place. Customer service is always knowledgeable. Thanks guys!

Negative experience: Why are they NOT open on time? People waiting, ice is coming down. It's passed 12pm. Why even bother.

Fantastic experience: Awesome customer service!

Negative experience: They don't answer the phone or even the website

Fantastic experience: Super good experience!! Hope to go back soon!!!!

Fantastic experience: Great customer service

Positive experience: The employees try to sell you their soul. Geez people money doesn't grow on trees.

Fantastic experience: Buena atención !

Fantastic experience: My son was looking for a batman game for his PS4 and the gentleman there and another customer helped him pick it out. Thanks for the great customer service especially because I know nothing about video habits.

Positive experience: Game Stop doesn’t have a great selection of items and the service is okay.

Positive experience: I can buy cards, that's all I do. Some people take forever but not there fault.

Fantastic experience: Nice friendly staff

Fantastic experience:

Fantastic experience: Always get good games there.

Fantastic experience: Super helpful staff!!

Positive experience: Very helpful

Fantastic experience: Staff was very helpful and knowledgable They helped me find just what my son and I were looking for..

Negative experience: GameStop scams people

Fantastic experience: Have some nice finds

Positive experience: Fast and friendly service

Negative experience: How does gamestop have a 5 star review? I could buy a $60 game, come back 2 hrs later and gamestop will buy it back for $10

Fantastic experience: Very friendly and helpful employees. Made sure I got just what I wanted

Fantastic experience: Got a wonderful Black Friday sale before the line got long! Everyone was helpful and friendly, quick in.. quick out!

Fantastic experience: Great customer service!!

Fantastic experience: Excellent. Order a PS4 Bundle that was sold out all the Games Stop close to my house. As soon as I was able to place the order online I called and talked to the manager. I explained to her that I was in the area to see if she can speeded up the process so I didn't have to drive home which was 45 minutes away. 5 minutes later I got and email that my order was ready for pickup.

Positive experience: They make great exchanges.

Positive experience: My kids love this place. If they dont have what you are looking for they will help you find it

Fantastic experience: They have the most stuff love it

Positive experience: Great

Fantastic experience: Great customer service

Positive experience: Staff was friendly and VERY knowledgeable about gaming but the selection of games was a little sparse for a few of the older systems which was my purpose for going. For what you're really getting and paying for, I don't mind just ordering online and waiting for shipping.

Fantastic experience: Love it

Fantastic experience: Great game selection associates are very knowledgeable on their video games

Fantastic experience: Love to play games with grandkids.

Positive experience: They workers are friendly and helpful..been going here since the first day they open

Negative experience: Seems right that Gamestop is dying. The incompetent employees can't bother to scan inventory correctly or call you that an iten you set aside is not available.

Positive experience: They never have the retro Nintendo..so here we go again to the next Gamestop..

Fantastic experience: Good guys in here very helpful!