GameStop

Fantastic experience: Rest in peace Westwood Loop GameStop, you will be missed.

Fantastic experience: Still the best place for games and consoles.

Fantastic experience: Izzy’s customer service is top tier. I went into the store knowing absolutely nothing about gaming. Izzy educated me and answered every question I had about the switch. Definitely gained a new customer. Thanks.

Fantastic experience: Awesome hits

Negative experience: Went in tonight and had one item i wanted to purchase, the cashier was checking prices for someone but not exaggeration they had over 60 games, they literally laughed and said sorry I can't open another register. So myself and 6 other customers walked out. I understand not being able to open another register and just having to wait in line but don't laugh at people wanting to make a purchase after they've already been waiting 15 minutes. You literally just lost a totally of 7 different customers in one night because of that attitude.

Negative experience: I called TWICE and some punk attending the store, hung up on me TWICE, and I just needed some quick information. So, being the hot head that I am I drove up there, and well whatdayaknow...the punk happened to be in the back. All of a sudden. I'm not an aggressive person, well maybe I am, but not once did I come off aggressive towards this individual, others than after he/she hung up on me the 2nd time.

Fantastic experience: Great customer service! Very helpful

Negative experience: Why bother hiring ppl that won't answer the phone or do their job game stop. I've called the store like 15 times no one has answered. How yall are still in business

Negative experience: Would not recommend this store. Went in last night to trade in my PS5. Everything was working and perfectly fine but they would only offer 210$ and would not match the guaranteed trade in price that their website said of 385$. When I asked if they would honor the kid at the counter said “I can’t even if I wanted to”, he was so rude to me. Never going back here, y’all have lost a repeat customer. No wonder GameStop is going out of business.

Negative experience: They never answer there phone wanted to pre oreder a game called 6 times inn a row no answer no more gamestop shopping at Amazon from now on

Fantastic experience: That specific location is nice and I was greeted by a very nice young man who helped me with everything.

Fantastic experience: Customer service is good here and it's never to crowded

Fantastic experience: Austin was very knowledgeable about the things I asked him. On top of that very respectful. He set the standard for all GameStop employees.

Negative experience: They NEVER answer their phone! So annoying. Calling all day trying to speak with someone. Impossible.

Negative experience: Manager named Rene was pretty Rude when inquiring about something at the store bad customer service won't return to this location

Fantastic experience: Very organized and many variety

Negative experience: They dont awnser the phone

Negative experience: It says they are opened but they are not and there is no sign stating when this location will be opened again.

Fantastic experience: This is a great location with extremely friendly employees. The store is always clean and items are on the shelf easily found. The store layout is good but a little tight in front of the cash register with the marketing material in between the isle. They usually always have the games in stock that I'm looking for. They frequently have great deals on accessories I picked up an RGB keyboard for about half price of what it normally was. Stop by and check this place out.

Negative experience: Worst GameStop, I went in on Mother’s Day and I believe it was ‘Isaac’ was so rude. Every time I go in they are always very rude and unprofessional.

Fantastic experience: I GOT NEW GGAMES LETS GOOOO

Fantastic experience: Great layout of the store, good merchandise helpful staff.

Fantastic experience: It's GameStop, get what we want and we know what we're paying.

Negative experience: Why is 7:30pm and the staff at the store having a hour lunch when they close at 9pm. Doesn’t make sense

Negative experience: The store was closed at 5:30 pm on a Monday when the sign says it should close at 9 pm.

Fantastic experience: Great location, super kind and helpful staff.

Fantastic experience: Cool place good deals

Fantastic experience: Friendly Staff

Fantastic experience: We found everything we needed at a good price my son will be happy for Christmas

Fantastic experience: ALWAYS COURTEOUS ALWAYS PROFESSIONAL ALWAYS WILLING TO HELP!!!

Fantastic experience: Excellent

Fantastic experience: They had the game my son was looking for :)

Fantastic experience: Had a good experience and the employee Tez was very helpful.

Negative experience: Called to make sure about the status of my pre order, as GameStop tends to not call whenever the items arrive and as the items I have on pre order are already shipping to other GameStops. The guy that helped me twice once over the phone and in person legit sounded so annoyed just because I asked about the status of the items legit once these items come in im not gonna pre order from here again

Fantastic experience: Took my son to buy a ps4 controller good customer service

Positive experience: The people are always nice when we go.

Fantastic experience: Love love love the staff

Fantastic experience: Great gaming store.

Fantastic experience: Staff are super friendly and very helpful

Fantastic experience: Great service

Negative experience: Tried to return a game 4 hours after buying it, turns out I bought the wrong item. Employee refused to make a refund, when I asked about getting store credit per the receipt saying I was allowed to get full credit if returned within 48 hours, he also refused only offering me $14 on a $60 game. A former employee happened to be in the store at the time and overhead my conversation and chimed in saying I was entitled to the full store credit, if it wasn't for that former employee, I would have been screwed out of money. I will never purchase a game from this store again, I can simply get the same games from Target, Walmart, or Best Buy and I know those stores honor their return policies.

Negative experience: Update: Decided to give this location a second chance, and was disappointed yet again. The gentleman who was working popped up from behind the counter 2 hours before close and let out an obnoxious sigh as though he didn't want to be bothered helping us. If you're going to complain about working, don't work. I will drive the extra distance to avoid this location from now on. I have made many purchases at this location and have never had any bad experiences. But today was pretty shady, I purchased a game was told my rewards was ending, and realized that without asking me if I wanted to renew he had put the renewal on automatically. Typically they will ask if you would like to renew and it's a simple yes or no and generally speaking I say yes because I use it and enjoy receiving the magazines. I let him do his thing, and then he tried adding on a game warranty. Again without asking, fairly disappointing. If this is the practice they use during the holidays I can see a lot of people who don't know any better getting taken advantage of.

Fantastic experience: I wish I remembered the name of the gentleman that help me, but he had the best customer service!!

Fantastic experience: They always have a good selection of video games and systems. And their prices are pretty reasonable.

Negative experience: Rude staff, clean store but for some reason they bait and switch so many games prices with no explanation. Why can I buy it online for $20 cheaper or why does the sticker say $40 but it rings up $60? And ordering online takes forever to ship, they came back as a joke but this place is really going the way if Blockbuster except they were likeable.

Negative experience: Never greeted by either of the 2 ladies working. Stood in line behind 1 person for 15 mins just to ask a question and to be told they don't carry any wiiU game..

Fantastic experience: Super knowledgeable guy and friendly too

Negative experience: Fat boy has attitude and ripped me off selling 3 games for the price 2

Fantastic experience: Friendly staff

Positive experience: Always $10 more per new games than Walmart, even used games are pricey. Secondary merchandise also pricy, better off ordering online if you can wait for it.

Fantastic experience: I enjoy just perusing the store every now and then and enjoy finding goodies like these posted. I'm a huge fan of Legend of Zelda, so I was thrilled to find these. My husband surprised me with the Legend of Zelda game and watch!

Negative experience: My past few experiences with this location have been horrible. First the employee automatically tried charging me for insurance on a game and tried adding the $15 membership to my purchase. If he would have explained the benefits, I would have purched it. Second, I pre-ordered 3 Funko Pops. I received a call when one was released. About a month after the other 2 were released, I called and asked if they were in. They were. They had been there for a couple of weeks. Next, I was in the store and found 4 new FNAF that were released. Multuples of all 4 were on the shelf. I went to purchase them and was told they were not available for purchase die to them having a release date... 4 months from the day I was in the store. He stated he could sell them to me as a pre-order, but could not take them home until the official release date. This is ridiculous. I feel like I'd rather pay a little more and purchase elsewhere with better service, than shop here again.

Fantastic experience: Good selection for my kid's gaming needs

Fantastic experience: Staff are always friendly in the store. I don't play games often even though I have a bunch of them. The staff offer me their recommendations when I ask for a certain genre or explain what I like and if they don't have a title at the store they quickly check other stores and tell me where it is.

Positive experience: Great customer service. Employee was very knowledgeable and found what we were looking for right away.

Fantastic experience: Friendly and helpful staff.

Fantastic experience: Great service and good selection of games for all platforms !!!

Negative experience: Prices don't match what they have online. Lots of things tu buy, but expensive.

Fantastic experience: Consistently great store. Very helpful staff makes this store easy to shop at.

Negative experience: I went there to get big Pokemon cards the guy said they didn't have anymore he said that you have to pre-order them and I asked him how you do that and he said he don't know that's kind of fishy I think the people at work there buys them all up and sell them somewhere else for higher price don't trust these people

Fantastic experience: Very helpful and friendly.

Positive experience: Stafford super friendly and helpful. However their registers rebooted mid transaction so there was a delay but the staff was very nice and friendly about it

Fantastic experience: The employee was very friendly and super helpful.

Fantastic experience: Nice staff

Fantastic experience: Great place to go if you're just started or seasoned.

Positive experience: Well it still has that cliche gaming vibe only went to buy a google play card and they only had one employee there she seemed ,over worked but she was sweet about it, but game stop in general has their reputation for giving used games in poor condition

Fantastic experience: Love this place always have what I need and quick friendly service!!

Negative experience: What is the point of having display boxes of games you don’t have in stock? My kids took 4 boxes to the cashier only to find out that they didn’t have anything in stock.

Fantastic experience: Good customer service, in and out, and a secluded away store that most likely doesn't have that many people come to it which is nice. Last time I was there it was pretty cleared out but that was most likely due to the holidays. They still had what I was looking for so that worked out perfectly for me.

Fantastic experience: Great selection of accessories and used games for different gaming platforms. Friendly staff can get you what you need quickly.

Positive experience: The wait time was bad because only few customers allowed inside. Another thing was that the inventory on high demand items was bad because mostly everything was sold out....

Negative experience: They have items on display that they don't actually have in stock at the store.

Positive experience: Went it to see if I could find any collectibles. I didn't think I would find any as the ones I'm looking for I've collected ALOT of them. (Dragon Ball Super Action figures). Wouldn't you know it, I frickin found one I didn't have! I was excited, grabbed it like gold and it was on sale! Love it!

Fantastic experience: Great customer service, friendly chat, and knowledgeable employees.

Fantastic experience: Great place to shop employees are money in the bank. Always willing to help you love this place.

Fantastic experience: Great costumer service

Fantastic experience: Very friendly. Helpful

Negative experience: Do they not answer their phones on purpose?

Negative experience: Was waiting to purchase a Star Wars figure. There were two employees, one was with another customer and the other was just standing there on her phone and never once called/asked if we were ready. Left the figure and walked out, they lost a sale. Terrible customer service, never once asked if we were ready even though we were standing in line with no one else in front or behind us for at least 5-7 minutes.

Fantastic experience: Always good vibes here

Negative experience: Gamestop in general have a shady business practice. They sold me a game that was damaged and when I tried to take it back they charged me for the game to be fixed. There are better places than this game store.

Positive experience: They are friendly

Positive experience: Fast and Friendly service

Positive experience: Good customer service

Fantastic experience: Found what I needed and saved as well!

Negative experience: First off the employee that helped me was GREAT!!! The reason for the low stars is because of gamestops false advertising for "simple and contactless delivery at door" they say you can buy online and pick up at the door. But what they fail to mention is that when you buy it then go grocery shopping and try to pick it up on your way home it can take up to 3 HRS for the employee to get the notification to give you the game EVEN WHEN YOU SHOW YOUR RECIEPT!!! And thats how frozen groceries go bad.

Fantastic experience: My granddaughter wanted a Pokemon Ball and got a Rainbow Rare Charizard!!! She was so excited.

Fantastic experience: Helpful staff

Fantastic experience: Always friendly and helpful staff and good selection even with old games.

Positive experience: small

Fantastic experience: The staff was incredibly nice and friendly.

Negative experience: Stopped by to trade in my sons Wii U for the second time since the first time I didn’t have HDMI cord. Last time the cashier helping me asked for me to remove the stickers so I did. Stopped by again to trade in and the manager told me they couldn’t accept it without it being damaged out for sticker glue on pad. What a rip off. Won’t shop here at all.

Fantastic experience: Very nice

Positive experience: Decent selection it's a basic gamestop

Fantastic experience: The employees are always polite and helpful

Fantastic experience: Great place, good clerks the three times I've been there and a wide selection. Keep up the good work.

Fantastic experience: Vast assortment of game choices

Fantastic experience: Most comfortable and clean game stop I've been to. Wish the other locations we're as friendly.

Fantastic experience: I had no problems here. Quick and efficient staff.

Negative experience: Terrible store to go to, went in to buy a controller, they had a white PlayStation wireless controller out on the floor and I was in the process of purchasing it when apparently the manager came over and said that the controller wasn’t suppose to be on the floor because it hasn’t been released yet, but there were 3 white controller on the floor to buy.... he didn’t let me buy it even though I was already in the process of buying the controller, very rude manager didn’t even say anything to me just took the controller away. So I went to Walmart next door and got 2 wireless controllers for 100 bucks. Definitely will not be spending my money at this game stop that’s for sure. Rude manager