GameStop

Fantastic experience: This location is great! The people here are extremely friendly and helpful. A lot of the negative reviews here are made from crazy people who think they can just get whatever they want at the lowest price. I've been coming to this GameStop for years, and with the current staff, they are incredible. READ GAMESTOPS POLICIES AND STOP BLAMING THIS STORE PEOPLE.

Fantastic experience: Very helpful staff this morning. Quick in and out with a game I was able to request for them to put aside.

Fantastic experience: Came here last minute to get nintendo lites for my kids and the staff did not disappoint! They were very friendly and helpful. Shoutout to John who was very funny and made the purchase quick and easy.

Negative experience: I was sold a refurbished controller thinking I could save a few bucks, IT IS NOT WORTH IT BUY NEW. So I went to make my original purchase got home and tested the controller and gamer knows the triggers should be silent but Scarlett said she didn't notice anything but you could clearly hear the clicking. Replaced awesome right?? Nope, they exchange it for me for an even worse controller than the one I had traded in. So I call and was told they would give me credit towards a new controller awesome right? Wrong, once again I had the displeasure of having to deal with C/S representative Scarlett who not only attempted to kick me out of her store on the basis ofe simply saying "See". This representative did everything possible to make things as difficult as possible. Shawn you are the store manager shame on you for running a store like this. I will never ever go back. I had to pull out my cellphone camera to record her attemptting to kick me out. The controller was broken by the way. Like I told the rude employee check the cameras. I am 39 years old this is the first review I have ever written. So if I took the time to write this please listen. DO NOT BUY ANYTHING REFURBISHED FROM THIS LOCATION AND YOU WANT TO BE TREATED TERRIBLY THIS IS YOUR STORE. Thanks for the special treatment Scarlett

Fantastic experience: Great staff! Super nice people! This is the closest GameStop where I live and they’ve helped me a lot! Pre-orders are easy, they have what I need in stock and the service is always perfect! Thanks guys!

Positive experience: Great staff lots of changing collectibles

Fantastic experience: I went to look for batteries on a whim. Shawn provided me with enthusiastic customer service, not only to me, but to the other customers as well.

Negative experience: My husband and daughter went in to buy a pre-owned game. The pre-owned game was for $39.99. However, when they walked up to pay for it, the cashier rang it to a total of $44.99. The subtotal came to $48.70, he didn't realize that they were charged $10.00 more. He then went back in to inform the cashier that there was a mistake. He told my family "Oh, they must have not changed the sticker." What the hell? My husband informed the cashier that, that was false advertising. The cashiers' attitude was, "So, what..?" If this how they do business and casually change prices as they go? I didn't realized how many scam artist business's there are in San Antonio. We will never go back. Check the price before you are ripped off at the register.

Fantastic experience: Casey the man who works there is very nice and kind!! My go to spot for gaming needs!!!! Thank you

Fantastic experience: Grat service

Positive experience: The staff is helpful and their selection of games is nice. However, they almost never answer the phone. If you're lucky, you can get someone to pick up once... but you will have to call several times over several hours of that day. It's almost as if their policy is to do everything in their power to refuse to pick up the phone and answer. If you need anything, just go to the store and get excellent service in person.

Negative experience: I was endlessly mocked by customers when I asked what the difference between cooking mama ds and cooking mama wii was but I think I could outcook her Kc was nice to me though

Fantastic experience: Sean was pretty cool guy very knowledgeable about what he does. Store is pretty clean and organized and has a good selection of what you need.

Fantastic experience: Got my FC26 from there Nice staff , helpful and professional

Negative experience: We pulled up to this location and there was already a few potential customers that stayed the had already been waiting about 10 minutes and in addition to their wait I too waited 17 additional minutes. Called and the line was "busy" but there was Noone in the store. This is horrible business money was lost and then st9re managers wonder why goals aren't met...now I have to drive 14 minutes 8n the opposite direction from where I was headed to in hopes the have the 3 remotes I was getting originally.....

Negative experience: Worse store ever customer service is the worse!! Find a better one promise not helpful and very rude.

Fantastic experience: How to say, the staff at this particular location is very kind.. they always go out of their way to help me and my son. Despite being out of the way, I prefer this location over many others

Fantastic experience: The staff was knowledgeable and friendly. Made my visit more enjoyable. I recommend everyone come to this location for your gaming needs.

Fantastic experience: EXCELLENT customer service from the tall man with the Appa tattoo whose name I believe is Sean. The wait time was a bit long as he was the only staff member that day but he did a superb job being mindful of everyone waiting

Fantastic experience: KC helped my son and I with a lengthy trade in process, and was extremely patient and very personable during our visit. Best customer service we’ve experienced at GameStop!

Positive experience: It's mostly cards and collectibles now.

Negative experience: Ridiculous that I have been calling so many times and no one answers

Fantastic experience: I came in to ask about a possible switch 2 restock and the person behind the counter was excellent. Very kind to my son and funny. They are a superstar.

Fantastic experience: The workers are very helpful and nice the place is clean and organized the worker explained how grading my pokemon card worked and what getting the pro membership did and I did end up getting it because of this employee I don’t know there name sadly this GameStop usually has Pokemon cards.

Fantastic experience: Great store. But a very busy location

Fantastic experience: My grandsons and I have been customers of Gamestop for years, since they were little. They're all grown up but we still shop at Gamestop.

Positive experience: Staff was very friendly and helpful. First time back in over a year, previous employees were rude and unhelpful, glad to see a significant improvement on the customer service side. Parking is SO TERRIBLE. I can't give it more than 3/5 stars. Essentially, one way in/out feeding to &from potranco (effectively a one-way street as well) also the is no real option to 'do a loop' around the lot so if you miss a spot you are SOL, plus neighboring businesses (AT&T) claim spots out front making it look like there are open spots only to screw you over. If it wasn't so convenient i probably would never go to this location

Fantastic experience: Loved this store, friendly employees and they have great products!

Negative experience: I usually don’t have issues with GameStop, but this time was pretty frustrating. I ordered a game online for in-store pickup, and it ended up stuck in their mailbox for a week. Instead of a quick and easy pickup, I had to keep checking back while they sorted it out. To make things worse, I couldn’t even get a refund until they were able to access the mailbox, which took way longer than it should have. In the end, I gave up and bought the game somewhere else. The staff was friendly and tried to help, but the whole situation was a hassle. If you’re ordering for pickup, just be aware that things might not always go smoothly. Hoping for a better experience next time!

Fantastic experience: Cool place picked up Madden 25 And GTA 5 for a good price the store was clean and quiet

Fantastic experience:

Fantastic experience: Awesome Service. Awesome Manger the Manager Sean is the Best !

Positive experience: Location is always crowded and hard to get. On Halloween they closed 5 hours early and it was on a game release day... do I guess I'll wait till tomorrow to play the game that a bought though your company. Gee thanks!

Negative experience: Management needs better training to identify certain rules about the "Pro" membership they will stick it in with your purchase like a small side note until you realize the payment is above what it's supposed to be, sad because they have amazing products but they don't care about you unless you want warranty or a membership

Fantastic experience: Great staff very helpful

Negative experience: The employees were more evolved with the conversation than being present with customers. They were so loud you could not help but hear about what's going on. In their lives.

Fantastic experience: The store is always very clean and well stocked, with all the products orderly and easy to find. Often times when I go there I'm greeted by two very friendly ladies who like to chat with me about games, and today I was helped by the exceptionally polite and attentive Sean. He was kind both on the phone and in-person, helping me find exactly what I needed quickly. This is far and above the best GameStop I have shopped at.

Fantastic experience: Top notch customer service, Sean and Ellie were able to help me out with a defective steam deck I purchased quickly and efficiently. Always going to come to this location from now on!

Fantastic experience: Great hospitality! Sean was rlly great! Y’all need to give this man a raise frfr

Positive experience: Good service small store

Fantastic experience: Good service the workers are kind

Positive experience: Best service I got. She helped with locating a controller we had been searching for. Thanks to her, we got one.

Negative experience: We got a PS5 for my stepson for Xmas and the console just wouldn't turn on a few weeks ago. We purchased the warranty through game stop to be able to return it if anything happened. My husband went to return it and they told him they could exchange it with a used one, but they didn't have any in stock. My husband then proceeded to ask for his money back then and they told him he couldn't return it because their policy has changed. The people working were not answering our questions and they proceeded to eat cheetos while speaking with us. Not to mention the store was a complete disaster. Stuff out of place and unorganized. Especially behind the counter. Very unprofessional location we had to go to a different game stop location to get our questions answered.

Negative experience: Waste of time and gas. How are you going to close in the make of day on a Saturday.

Fantastic experience: Very pleasant experience in comparison to other game stop locations. . The associate ( please excuse spelling Finn was a great help and wonderful to deal with . She is friendly and goes above and beyond to help her customers with everything they need . Can't say anything bad .

Negative experience: there is something off about this game stop. I read on the reviews left by others that this place closes at random times and puts up random signs. Well the one time I stop by on a Saturday afternoon the store is locked and the above sign is posted.

Negative experience: Never answers the phone. Called them 8 times.

Negative experience: I find it very odd how the cashier Quinn didn’t seem “professional” she said while assisting customers how she is gonna cry because her dad made her lunch… this is not the game stop experience I expected while waiting in line. And how a young man with a blue United States Navy shirt does not work for GameStop anymore was helping Quinn behind the register.

Fantastic experience: Ken was super helpful!

Positive experience: It's okay. I went to buy clearance t-shirts. I'm all digital at this point.

Negative experience: Came here at around 12:30 PM and they were closed. Had to go to another location instead and when I left that one and drove by this store at 1:30 PM, they were still closed! Do not rely on their business hours. It's an annoying inconvenience when you have plans to pick up an order.

Fantastic experience: Everything there is amazing

Negative experience: Arrived at 441 pm on a weekday and was met with a handwritten sign that said “back in a few” with a smiley face. This location has issues.

Fantastic experience: Great place to get Nintendo, PlayStation, and Xbox games

Negative experience: Don't come at time posted at the website they are never here on time or opened =[

Fantastic experience: Easy quick experience!

Positive experience: This GameStop is pretty small but usually has what we are looking for. Twice, though, we've tried to get $10 PS gift cards and they didn't have any, but the staff is friendly and helpful. Parking is always a bit of a pain here because the other surrounding stores have a lot of the close spots marked off for them.

Negative experience: Horrible customer service, very unorganized store.

Fantastic experience: Great

Fantastic experience: Love gamestop

Positive experience: Para los amantes de los videojuegos, consolas y accesorios esta es la tienda ideal para ustedes, encuentras todo lo que buscas y si no hay en la tienda lo puedes solicitar en la tienda y lo recoges en menos de una semana, te ofrecen en la compra un seguro por daño, en lo personal yo compré un Maus de video juego y se me dañaba cada cinco o seis meses, acudía a la tienda para solicitar la cobertura del seguro y entregaba el dañado y recibia uno nuevo, les quiero aclarar que yo en lo personal guardaba todo lo que tenía el Maus (producto que compra) ya que en la devolución te piden que lleves mínimo la caja del producto y la nota de compra para la devolución, así que si comprar un seguro infórmate que te ofrecen.

Negative experience: Small store and not well stocked with accessory items like headphones, figurines, and gift cards. The staff there was very good and knowledgeable of request and conversation.

Fantastic experience: Staff is always funny but will get you what you need!

Positive experience: I like how they always have pokemon cards and new switch games and the staff is very friendly.

Positive experience: The employees were very nice but the place was very crowded as in product was all over the place. We still bought a lot of stuff.

Fantastic experience: Found pokemon cards in stock. The buy two get on free was great.

Fantastic experience: Always a great experience when I come here. The staff is very friendly and helpful and always have great recommendations.

Positive experience: Great place to buy used games, at a fair price.

Fantastic experience: Friendly staff, remodeled store. Looks clean.

Positive experience: We just bought six used games (2 nintendo switch and 4 ps4) and the ps4 games were not in their boxes when we got home. I’ve never had this happen before. After a day or so, they were able to correct the issue.

Fantastic experience: Friendly staff, always very helpful.

Fantastic experience: This store has a new manager and she is awesome. The other associates where friendly and very knowledgeable. ,Clean and merchandised very well! Great job Em!

Fantastic experience: Every time I’ve come to this GameStop I’ve had a really good experience but today was one of the best thanks to James and Carlos they were very helpful and friendly they made my experience 10x better. We will definitely be coming back and I would highly recommend coming to this GameStop you will not be disappointed.

Fantastic experience: Bit of a regular so I may be bias but its my favorite place and the place to go for games and statues. They greet you and help with whatever questions you may have. For me, they're nice enough to hold my preorder a little longer than usual but I'm also there at least once a month.

Negative experience: DO NOT buy pokemon cards from this location! I purchased 2 Darkness Ablaze ETB from this location on 5/6/22. I opened 2 packs from each box before I realized they were resealed! You can see in the pictures that there is silver on the seal where is was resealed taking off the original color. Also the middle tab is sealed down. There is also a card that was sealed over the top. I took the boxes in the next day to get replacements and they would not do anything. I did not even want my money back, I just wanted ones that were not resealed and the good cards taken out. I will never shop here again and I will tell everyone I know to never buy pokemon cards from GameStop!

Fantastic experience: Always such great buys

Fantastic experience: I come here several times a week. I try not to but GS calls my name. The guys here are amazing always helpful and friendly and offering warranty on games even though i say no every time. They do their job and more. Thank you brian n team

Fantastic experience: Awesome like always, Devyn was great.

Positive experience: Friendly people

Negative experience: Whoever answered the phone was one of the rudest people ever it was a male around 1pm today "mmmm ummumm"that's not customer service if you don't want a retail job don't work in retail go flip a burger or something bro.

Fantastic experience: I went in looking to quickly pick up a copy of a game, but the store didn't have a copy, and before I even say anything they were able to help me find a copy at a nearby store. I was also surprised by the gaming related gifts and clothing. I will have to buy a headset from here at some point from their surprisingly large selection.

Negative experience: Went to this Gamestop during my lunch time needing to get a new controller but sure enough it was closed with a handwritten sign saying they would be back and I waited for over an hour and no one showed up will not go back again. This was in the middle of the day during the time it says they are supposed to be open.

Fantastic experience: Went in to browse through some games and merchandise. The store was very clean and tidy and the customer service was excellent. The employee working there always cleaned the keypad after every use between customers which is a plus for me

Fantastic experience: Very knowledgeable and friendly staff. There was only one person working at time of entrance and maximum capacity customers, the employee was so quick to help everyone and seemed very delighted to do so. Will definitely be going to this location more despite it not being the closest to me.

Positive experience: Nice people

Negative experience: This store never answers the phone at all, I mean never!!!

Positive experience: It's a Gamestop, they'll try to take advantage of your ignorance, but if you know what you're doing, then it's a great place. Prices cheap for old games, and nice selection too. I ordered a 2DS from there and got it a whole week early. Was only $80.

Positive experience: The is a great GameStop. Get all of my Call of Duty games from here. Good prices

Positive experience: Helpful

Fantastic experience: Had everything I needed and the people who work there are knowledgeable and friendly

Fantastic experience: Short review: This is a great store and the staff is very helpful and knowledgeable. Special thanks to Burke and Micheal. Long review: I've been looking for a switch for a few weeks now but haven't had any luck. I called this gamestop and they had one available so I told them I'd come by with my husband to pick it up. We had so many questions about the console and what was included. The staff Burke and Micheal did such a great job answering all of our tedious questions. Burke rang us up and made us really feel like we were being taken care of. Buying a switch was a big financial decision for us so it was nice to feel heard. I cant thank this store enough for thier incredible treatment. I definitely recommend you go there for any gaming needs. Even if they don't have what your looking for they give your suggestions to get it.

Negative experience: Outdated shop why would you trade / sell them games when you can do it yourself and find the stuff cheaper elsewhere

Negative experience: Poor customer service

Fantastic experience: Michael was so friendly & also made my experience at my local GameStop super memorable. He found the game and cover I was exactly looking for! Thank you so much Michael!!

Fantastic experience: Amazing! I was able to get help with my account and even sell them my used old phone a Galaxy S8+ for $85. They helped my sister exchange and purchase new games from her previous visit to the store.

Fantastic experience: Great place to buy new and used games.

Fantastic experience: Great staff

Fantastic experience: This must be a great store because I cant keep my husband out of it lol

Positive experience: Always a good time getting some used games

Fantastic experience: Very Knowledgeable and courteous