GameStop

Positive experience: Always friendly a little crowded with products but other than that great.

Fantastic experience: Don.G. and the other associate were very helpful and helped made my trip to a farther away GameStop worth it.

Negative experience: DONT WASTE UR TIME- EMPLOYEE “dan” refused to help, and lost customers and business for the store by telling us to go to another location as he wasn’t trained clearly. So yeah, Don’t waste your time I have and regret it everytime I go here because the employee(s) will either screw you over on warranties, do not know GameStop policy, or send you to other stores instead of doing their job. Mainly DAN. This location has shown a repeated pattern of refusing to help customers by saying “I don’t know how to do that” and passing the problem off elsewhere. Dan specifically told me I had to go to a different store because he claimed he had no idea what we were talking about, which is unacceptable for a trained employee. This is not a one-time issue. In the past, Dan gave false information about a warranty that required escalation to corporate to fix. Corporate customer service later confirmed 100% that this was the correct policy, stated it was listed online, and told me that if I had issues with this employee again I should contact a corporate officer directly. Despite that, this store acted as if the policy didn’t exist at all. To make matters worse, corporate confirmed it would work, yet every store I called said the policy ended years ago, which is incredibly confusing and frustrating for customers. When I tried to hold Dan accountable, he refused to give his last initial even though that information is necessary when filing a complaint if there is more than one employee with the same name. I did inform him that the call was being recorded and I was part of the call, and the recordings reflect extreme rudeness, refusal to assist, and the same repeated behavior of redirecting customers instead of helping them. This store is losing money and customers by employing people who either don’t know policy or refuse to apply it. Dan clearly needs to be retrained and actually pay attention this time because this ongoing pattern should never reach customers more than once, let alone repeatedly.

Fantastic experience: Co workers are friendly they mostly got everything you need at times here at the store

Negative experience: This place smells like a marijuana smoke shop.

Fantastic experience: I needed a gift for my nephew who loves Zelda games. I was able to find a Zelda case for his Nintendo Switch. He loved it!

Negative experience: Said they opened at 11, employee shows up at 1110 and hasn't opened the doors 30 minutes later.

Negative experience: Got sold a Xbox controller and upon the first day using it I was having trouble with stick drifts, player shooting the gun by itself and not letting the individual move forward it stayed stuck. I returned a couple days later at my earliest convenience, was not able to replace my controller with 1 year warranty. Currently stuck with a broken brand new out the box controller.

Positive experience: I normally have a very good experience at this game stop, but when Blooming Waters was released, i wasn't able to grab 1 box but saw one person with a whole truck full of them.... literally. That was very unprofessional as I heard that other gamestops were limiting 2 boxes per customer. I'll go back when release happens again, but if that happens again, I might just say goodbye to gamestop.

Fantastic experience: I come here often to buy Pokémon cards and Disney Lorcana cards as well I was able to obtain a couple of Prismatic Evolution boxes here on January 17th 2025 so I was definitely happy.

Positive experience: Manager is really cools; unfortunately most of the other employees don’t seem to like the job at all. Store is always clean. Parking is a pain.

Negative experience: So one day before I had to go to work I decided to make a stop along the way that was this GameStop because there was a specific game I wanted I arrived during normal business hours and the store was. closed sign said be back in 10 minutes so I waited around 10 minutes but the associate still hadn't arrived I didn't have time to wait anymore as it would cause me to be late to work. So in turn this would cause me to make a special trip to the store. I mean if maybe this person was on their lunch break maybe they could pick something up before work so they don't have to close the store that's just bad customer service. Also this is the store where I purchased my PS5 the associate was very pushy and manipulated me into purchasing their annual pro membership he kept pushing that it going to come out for free but unfortunately that wasn't the case. Since then ( about a year ago I have tried on 4 different occasions to find a very specific video game but usually GameStop never has it in stock I usually end up having to order it from Amazon or directly from the PlayStation Store . Game stop as a Company/ organization has a lot of unhappy customers and I'm Almost surprised that they have lasted this long.

Fantastic experience: Dave was great

Fantastic experience: Friendly and knowledgeable staff. Super clean store. Well stocked.

Fantastic experience: Gamestop at I410 had exactly what I wanted!

Fantastic experience: They are well stocked in all the PS5 & 4 games. Plus have tons of all the accessories gamers need. Gorgeous hats for the guys in your life!! Best game stop we've found in town

Positive experience: Great customer service

Fantastic experience: New Hire Christopher has been an amazing help! Very easy to talk to and a great vibe!

Negative experience: Very unsatisfied with the service from the staff. We went in to buy a bunch of Pokemon Cards, but after the third transaction (more than 10 minutes later), the cashier decided to disclose that there was actually a sale on the cards. All of our transactions were already complete, so there was no way we could apply the sale! We asked to refund the cards and do it again to get the discount, but they refused, because they can't accept returns on Pokemon Cards. We left pretty upset, only to find out later that they also didn't give us the free promo cards that should have come with our purchases. Incredible.

Fantastic experience: Thank you Davin for the excellent customer service.

Fantastic experience: This is my favorite GameStop always clean and organized and the store manager has a great connection with the local community because everyone that comes in seems to know him plus he’s always helpful and friendly!

Fantastic experience: Nice place, friendly people.

Fantastic experience: Employee was super nice! Store is clean and pretty organized.

Fantastic experience: My place to go for my kids games they are always kind and helpful I enjoy shopping there for my kids .

Fantastic experience: They have answers to all your questions. The only negative is that they never pick up the phone when you call any store.

Fantastic experience: The guys know there Shyt. Answer any and all questions

Positive experience: My son's favorite store everything gaming

Fantastic experience: Friendly staff and excellent customer service

Fantastic experience: Great location, super kind and helpful staff.

Fantastic experience: It's pretty Booyakah.

Positive experience: Staff in here was super friendly and the store was well stocked as well as organized. Had a pretty good selection of various game centered items and good place to peruse potential collectibles.

Fantastic experience: They helped me out on getting some gift cards for my grandkids

Fantastic experience: Awesome place to pick up pokemon cards and pc stuff. Very friendly staff and had a fast pick up

Positive experience: It's a GameStop. Behind the desk person knows their stuff and very pleasant.

Negative experience: They say they are open at 10 but now they’re saying the manager won’t open the door till 12 because he doesn’t want to do anything then wait in the back room

Fantastic experience: Always a good place to visit. Very helpful staff and many items to choose from.

Fantastic experience: Best customer service. Had a bad experience at the 1604 and Potranco store. They got everything settled with no problems. Go here for real help with your gaming needs.

Positive experience: Normal gamestop. Want too thrilled with service as there were 2 employees and a long line with only 1 at the register. So just left, waited for 20mins in line.

Fantastic experience: Wish I could remember her name but it started with a J ...she was super helpful, kind, and just a great customer service representative

Fantastic experience: Love the manager and other people that work there cuz when u as about video game stuff they know about it and can tell u if they don't have it other stores that do have what u r looking for will tell my friends and others to go to this GameStop cuz it clean and I can find stuff really easy and I will keep going back to this store

Fantastic experience: Enthusiastic staff and great vibes, thanks Edward and David. You made son's Sunday evening!

Fantastic experience: Dylin, the girl with the yellow died hair, and Merphy, the dude with the cool face mask that wraps around his head (I don't know if I spelt their names right so the descriptions) Are the coolest people I have ever met behind a GS desk, friendly small talk, and infinite patience for my card illiteracy, plus way more figurines then their could be any need for, so they'll have something your looking for, especially if you didn't know you were

Fantastic experience: They have variety, pre-orders, merchandise, amiibo, games, accesories and collectibles, sometimes they have good deals and you can get free games or stuff.

Fantastic experience: A really good place to get info and newer game systems. My husband got his Playstation VR system and several games here!

Fantastic experience: Kids found what they wanted

Negative experience: Games too much $$ and the controller forget it.

Fantastic experience: Super friendly & knowledgeable

Fantastic experience: Very professional .. Clean and well stock.

Positive experience: Line took a min but the employee was real polite and easy to work with i like this location and would definitely recommend

Fantastic experience: They have variety, pre-orders, merchandise and good stuff.

Fantastic experience: Manny was so incredibly helpful! He gave my bf and I lots of information to give us the best deal on the XBOX Series X console and game pass. I strongly recommend this location.

Fantastic experience: I have been to this gamesstop for ten years

Fantastic experience: Great and fast service

Positive experience: Found the game I wanted and staff was very helpful.

Fantastic experience: The clerk was very friendly and informed us that the basketballs were here that came with the nba2k22

Fantastic experience: The service was great.

Fantastic experience: Went in to buy a gift for my nephew. Was expecting typical clerk that is annoyed by customers. Instead I got exceptional customer service that gave me the impression they wanted and appreciated my business. Imagine that. Will definitely go here first for future gift purchases. If I ever open a business I'm poaching their employees lol.

Fantastic experience: I like the customer service.

Positive experience: Good stop for a quick game on the go

Fantastic experience: I was able to go right in, find what we needed and then some. The staff was friendly and helpful.

Fantastic experience: Associate was really nice and fun to talk with. Even found Gundam figures that I never saw in any other location so that made me super happy. Would definitely swing by again to check what goodies they have in stock.

Fantastic experience: Workers were awesome in helping me, Big Kids, very polite and attentive. Helping me choose my my grandson birthday gift.

Fantastic experience: Back AGAIN LOVE THIS PLACE!!! New guy was money in the bank!!!!

Fantastic experience: My go to store for games and collectibles. Staff is very friendly and knowledgeable. Unlike other Gamestops the staff will take the time to make sure you are satisfied with your purchase.

Fantastic experience: Guy was so friendly , cared about his customer , I left happy great place

Fantastic experience: Great customer service and a good place to buy cheap games. Also, good to sell any unwanted game, controllers good or broken.

Fantastic experience: The employee that I nicknamed Batman(sorry I didn't catch your real name) deserves employee of the year. We has bought a X Series bundle through Gamestop around Christmas & have spent almost 6 months getting the runaround about receiving our PowerUp Reward points for the purchase. Everything I went to a Gamestop & was asked to renew membership I would relay that mishap as to why I wouldn't renew. Well not only did Batman tell me he would help, get this ...He actually kept his word & followed up with me with a phone call later. These type of employees are rare. Thank you for saving the day "Batman"'--Signed‐-- Forever Superman Fan ‍♂️

Fantastic experience: Matt was very helpful in explaining things to me, took the grandkids for some V-Bucks and To-Bucks

Fantastic experience: It is such a cool place

Fantastic experience: It was great I always get help when I need to find a game or a pop figure

Fantastic experience: Friendly helpful staff

Fantastic experience: Good location, friendly and helpful staff. Great inventory.

Fantastic experience: Super friendly staff

Fantastic experience: Had my favorite anime shirts like baby Yoda and Dragon ball one's too. Dam hard to live without stuff like that

Fantastic experience: Great selection and awesome customer service!

Fantastic experience: Very helpful and courteous and very informative their customer service is outstanding definitely will be going back today GameStop

Fantastic experience: This is a nice big Gamestop that actually had new ps4 controllers in stock so needless to say I was very happy

Negative experience: -Be careful with the rep Emmanuel adding the warranty on games without letting you know. -Bad Customer service lately, go down to the Marbach and 410 locating instead, much better Customer service.

Fantastic experience: Very friendly and helpful staff

Positive experience: My son's second home

Fantastic experience: Very friendly staff, didn't have all the things I needed but got solutions for me with in seconds. In and out hassle free.

Fantastic experience: This store had both games that my daughter wanted for her birthday. Employees are very helpful

Positive experience: Friendly helpful staff Nice ambience

Positive experience: Not keeping count of # of people in store

Fantastic experience: OMG!!! COVID has made Gamestop the most popular store in the world!!!

Fantastic experience: Great staff, always willing to provide great customer service.

Fantastic experience: Awesome customer Service

Fantastic experience: An employee named Emmanuel was very knowledgeable and I thought it was cool how he attended to the customers on the phone but also the people in line when he was all by himself. Great location overall

Fantastic experience: I got new headsets and they are awesome!!!

Fantastic experience: Thank you Matt for such a pleasant experience! During our check out, we had several reward codes to redeem and he was more than willing to assist. We also renewed our membership which saved us an additional $5. While he finished our checkout, he assisted another team member and greeted another patron to assure they hadn't been neglected. Overall excellent customer service! Will definitely make this my home store.

Fantastic experience: My son loves this store... He buys and sells his games there...

Positive experience: Nice visit but don't have any consoles for the new release.

Fantastic experience: Kudos to the guy behind the counter. He was doing his best.

Positive experience: I think my only complaint is some of the older gen console games are waaaay to overpriced. But the clerks are really helpful & friendly, haha I had a good fifteen minute conversation about Cobra Kai with one of them.

Fantastic experience: Good people very helpful.

Positive experience: The staff has change it's not the same service as before this crew doesn't seem very caring

Fantastic experience: Great place to shop for games and all

Fantastic experience: Im surprised they are still in business

Negative experience: This guy working there, always there when I go, added a warranty to a game after I had just told him NOT to add it. He saw me looking at the receipt and quickly muttered, "Oh let me take that off real quick." Don't be shady, dude. Also, every time I go in, the place REEKS of cheap mens cologne. Are the two related? Who knows lol

Fantastic experience: Gave great advice.