GameStop

Negative experience: I am just extremely shocked at how this location will close on Valentine's day fully. This news of the store closing for good has me very upset considering I had alot of pre-orders I had to cancel and then transfer...only to find out later not long ago...one of my items could not be reordered due to the system already telling the manager that assisted me at a different location about it. I was not notified at all about the store shutting down till today when I came to pick up one of my pre-orders and no calls were made since the location got informed last week about it. I have shopped at this location for over 20 years and the way of closing this store was terribly handled considering I am positive nobody who had pre-orders were informed either and some probably still don't know and will be shocked if they don't come by the store before Valentine's day ...I hope GameStop handles closing stores more carefully in the future cause this experience is by far one of the worsts I have gone through in my life. I had over 100 dollars worth of pre-orders that needed to be crossed over... I don't know if I can get one of my games even now so gamestop will lose a huge sale if that happens too. So many things could of been done to help prevent closing too...so it baffles me how nobody stepped up to try harder for a place that was around so long. What happened to those who are supposed to be on top of the ways to improve sales, communication, and event planning? I am saddened such a big corporation failed to save this store that I have known and shopped at since my childhood.

Negative experience: Poor place, nothing like how it used to be not even walking into a CLEAN place , just dirty honestly looks filthy the lady their wasnt helpful at all couldn't even get a simple power cord to try my stuff but I went to another location and they went out of their way to help me and make a sale, better of going to a different location.

Negative experience: Man every time I try to come to this store to buy something it's always closed with the associates away for some reason or another. I've tried coming here at least 3 times and each time no one is ever there. I'm beginning to wonder if this location is ever actually open what do I gotta do stand outside at the open of business.

Positive experience: Don't really have nothing over there

Fantastic experience: Best place and ,Good games here at this place. GameStop for lifetime

Negative experience: Yeah right 4.5. I this is the perfect example of employees high jacking reviews for a store. This is the 3rd time I've come to sell Xbox one controllers my son has out grown for wat ever reason. But this time takes the case ...I'm standing inside the store door dusty off a dusty controller and this rent a cop came up to me telling me I can't loiter. I was already in a mood and being called a bum really pissed me the hell off. I took my son's red Power A Xbox one wireless controller in. To do trade in! Not only did the rent a cop insult me but in the same breathe says "oh I don't think we can take remotes in dusty conditions." Ok so the rent a cop doesnt think they can take dusty controllers!? Wow! So wen the girl who actually worked for game stop, Degrudgedly take it in her hand as though it had acid, says "oh yea! No we don't take that kind of controller, it has to be the new version of it." It's a not a Microsoft whatever. " I had of course checked on line before wasting my time and gas to come up here! Just to be insulted and dismissed! Mind u I've been coming to this same store for 10+ yrs and bought and sold thousands of dollars worth of gaming crap for my 2 sons,(my son's whom are both in med school now, and every now and then call needing money I don't have at the moment, and tell me to take their stuff in to get them as much as possible to help them at school) but won't spent not one more penny do to this bullshit. That rent a cop and that young girl are responsible for making me feel so low and less than I won't EVER show my money in there again. So pissed I stopped in the parking lot to write this . If I save one person that horrible experience then I've done my job for google and fellow parents who could spend our hard earned money in a more appreciative store and better trained employees. Thanks for reading my reviews hope each and every one helps ❣️.

Negative experience: This place sucks, Short girl with glasses is extremely rude and didn't wanna change the damage case that was on the shelf. She's too comfortable at her job and doesn't wanna lift a finger. She gives this location a bad rep. Not the first time I had this bad experience.

Negative experience: I went here to purchase a Nintendo switch oled . It says they open at 12pm, I was there at 1205pm and the door was closed. Which is ok since their shift just started. However, after I stood there a lady with hair bangs and glasses was training a younger girl. When she finally opened the door I was not greeted, I looked around to give them time since they seemed to be talking about something. When I finally asked if they had the Nintendo switch the lady in glasses just said "we do have it" and proceeded to talk to the younger employee. If she is the manager , she lacks customer service, the fact she was training a younger employee you would think she would show more customer service in order to train her staff better. I left, I will be purchasing my switch elsewhere. Poor customer service, all it takes is one small hi , how can I help you etc.

Negative experience: That place is stink the service not good

Fantastic experience: I thought I got a good deal on a oculus here but it was just head strap replacements in a box haha! The cashier worker gave me and my brother a long receipt of where quest 2's are cause some don't have much 128gb ones

Fantastic experience: Great..place for gaming...

Fantastic experience: Best one in SAN ANTONIO, TX.

Fantastic experience: Good experience. Great service!

Fantastic experience: My grandson's always find everything they want there.

Fantastic experience: Always went their since I was a kid in 33 know

Positive experience: Used to go alot when they did midnight releases back in the 2000's. A bit smaller than other GameStop locations.

Fantastic experience: It's changed customer service is great. But I get it how everything online. I just miss the mid ight release the way it used to be so exciting. It's more of a merchandise store now. But a in all great and professional customer service..

Negative experience: This doesn’t even deserve a 2 start, but at least they had friendly attitudes. Went there to trade in a console, when they started on me they didn’t have any customers. But all of a sudden they get people, and when they have 3 staff and 1 manager on duty, there is no excuse to step away from a customer you’re already helping. Either the other worker or the manager should have stepped in and helped. This is very very poor customer service. Sorry but McCreless is just as busy and better customer service than this. This is not the first time I’ve had poor service at this location. They don’t care about giving you your value, only taking from you instead. I’ll never go to this location again, and trust me I won’t send any of my gaming friends and family here either. I’ll tell them 3 more miles and you’ll be better off.

Positive experience: Nice selection and sale going

Negative experience: Game stop is slowly but surely slacking

Fantastic experience: Gamme stop has changed for the worst. Terrible people

Fantastic experience: Favorite place to get games

Fantastic experience: Great store

Fantastic experience: Good place for games people there are pretty knowledgeable

Fantastic experience: Staff is great love this location

Positive experience: My son likes gamestop so I oblige him, me personally I think you could save money if you went through Amazon,but overall friendly staff a knowledgeable.

Fantastic experience: My absolute favourite game stop!! Staff is awesome, prices are amazing, clean, I love buying me used equipment or new controllers here. Clapper than anywhere else especially with the gaming pass thing. OMG and they have my mini brand balls!! More expensive than anywhere else

Fantastic experience: It's much nicer than others and reps are always willing to help

Fantastic experience: Preoder and buy your games here; they have great staff. And are very helpful

Positive experience: This place was quite inside and out peaceful

Positive experience: Clean and fast

Fantastic experience: Personal muy amable

Fantastic experience: Smaller in my opinion but has lots of stuff for what it's worth; definitely wasn't looking for it but was surprised when I turned the corner & there it was.

Positive experience: Did not have what i was looking for it seems everything needs to be ordered online. Disappointed, looking for a ps4

Fantastic experience: The staff there is always good with me

Positive experience: Decent place if you enjoy games but if you would like to return an item for in store credit or money i do not recommend because they will only give you around 25% of the original selling price,i would recommend just selling it online,but overall for game and add on purchase it is quite good.

Fantastic experience: Great selection of games and collectibles. Lots of funko pop and little mystery bags if thats what you're looking for.

Fantastic experience: Forgot to ask for their name, but the lady running the store by herself was super helpful with selling me my Nintendo Switch. She was very kind and even though the store got busy she still made it a point to give great customer service to everyone. I'll definitely be going back.

Negative experience: Expensive

Fantastic experience: Izzy has the best customer service in all the GameStop locations I have been to, in San Antonio. She greeted me as I entered the establishment. Offered to give me her input on miscellaneous products, as I was strolling through the store. Gave me the best advice on games, I could have asked for. Her politeness, professionalism, and communication skills, are unique qualities that should never be overlooked, but instead compensated.

Negative experience: Traveled a distance to buy a specific product and when I arrived at 1930 hrs the store was locked up with a hand written sign stating "we closed at 5, sorry for the inconvenience"

Fantastic experience: COD Cold war!!! ☢️☣️

Fantastic experience: Love the employees great explaining and patience ☺️

Fantastic experience: Very good store

Fantastic experience: The best place to get call of duty cold war

Fantastic experience: A+

Fantastic experience: Game word is my thing

Positive experience: Found the games my son wanted so the experience was great!

Fantastic experience: Such great customer service. The managers have been prompt and knowledgeable during this curbside shopping. Thank you!

Fantastic experience: Good games good prices

Positive experience: Found a couple of good priced games,but got home and one didn't work.

Positive experience: Good place for used games

Positive experience: Alot of neat games but it's going to cost you

Positive experience: Always stop here to get the latest games, accessorie and whatever i need as far as gaming.

Fantastic experience: They're really nice, here. Great customer service. The workers seem to be very knowledgeable about video games.

Fantastic experience: Can always find a good game for decent price

Fantastic experience: Love it

Fantastic experience: Great workers

Fantastic experience: Great deals

Fantastic experience: Very great customer service last Wednesday morning

Fantastic experience: Nice employees.good deals once n awhile

Fantastic experience: GREAT GAMES AND SUCH. JUST WISH THEY HAD THE ORIGINAL BURNOUT.

Fantastic experience: Very helpful without feeling like they are pressuring you to hurry up to buy something.

Fantastic experience: Not long of a line for black Friday. Great service provided by the employees.

Fantastic experience: Amazing location, been going since I was a kid. Staff knows their stuff and they have some great deals on this location.

Fantastic experience: Always helpful

Fantastic experience: The gentleman there was super helpful and very nice ,I enjoyed my stop by today thank you

Positive experience: Used games cost as much as new at walmart. And new games cost more than at walmart for the same games.

Fantastic experience: My grandson loves to go there I go get him his gift cards

Fantastic experience: Great staffing ... Perfect if ur on a budget

Fantastic experience: Good people

Fantastic experience: Awesome place

Fantastic experience: Mamalon

Fantastic experience: The safe are nice . they always have what we need . we are in & out.

Fantastic experience: Always avaibaible to help

Fantastic experience: You know I've been going to that GameStop for a while now it really good customer service

Fantastic experience: Amazing service Great staff

Fantastic experience: What do you expect... love coming and seeing what games are out there ... bonus is seeing my son smile as he looks for that game he wants but forgot ....GAMES ROCK

Fantastic experience: I Love Game Stop n I'm there so often that I call the employees mejo n meja. So if u need a game or the whole game system go there

Fantastic experience: They always have what I'm looking for

Negative experience: Hopefully they go out of business soon. I heard they lost 600 million in 2018 lol.

Negative experience: I walked past the Game Stop enroute to the Grand Buffet... sorry.

Fantastic experience: Love this place

Fantastic experience: There pretty chill.

Positive experience: A great quaint comfortable Gamestop. Great for a quick stop and shop, or a store to pick up in if you order ahead online.

Fantastic experience: Great selection, awesome staff, highly recommended. It's not particularly common that you leave a retail store impressed with the experience. This was a one time encounter, but I couldn't have been more impressed by the staff.

Fantastic experience: Customer service was good Price was reasonable Location easy access

Fantastic experience: Excellent people work there

Fantastic experience: Very helpful, always knows the answer's to my questions and goes out of their way just to service there guests there the best!

Fantastic experience: Great store! Great variety of games, consoles, and merchandise!

Fantastic experience: They always have what I need. Some prices are good.

Fantastic experience: Great customer service

Fantastic experience: Love this place

Fantastic experience: Video geme world

Fantastic experience: Very polite and eager to help.

Fantastic experience: Helpful staff & clean organized store with a good selection of merchandise.

Fantastic experience: Great store great people

Fantastic experience: Helpful staff

Fantastic experience: Very great and helpful, Was helped by Pete with a return, he did everything great and was a big help whenever I have gone there, also he looks like Ironman so that's always a plus too bad he's not the sarcastic type that would've completed it for me (sigh)

Fantastic experience: Its awesome