GameStop

Fantastic experience: Always helpful.

Negative experience: I preordered Lorwyn Eclipsed collector booster boxes in November for MSRP, $323/box. I put $200 down ($100 for each box). When I tried to pick them up, this store tried to charge me $500 a piece. This is not even legal, but I didn't want to fight with the college student who had no idea what was going on. Definitely the last time I'll ever go to a gamestop.

Negative experience: This review is specifically for the female associate with colored hair who refused to give me her name. Not only did she redeem my $15 coupon without applying it to my purchase, but she also claimed I was ineligible for any discounts—even though I have two active Pro accounts. I only realized the coupon had been redeemed because I saw the email; otherwise, I would not have known. I was unaware I even had two accounts, so I contacted customer service to correct the issue. The manager then implied that I had somehow fraudulently obtained the $15 coupon, even though it was issued by GameStop after I spent over $500 on Pokémon merchandise just a few weeks earlier—something I can easily verify with my bank statements. I will be disputing the charges for my Black Ops purchase unless I receive the discounts and coupons I am owed under GameStop’s own policies. It is unacceptable that I have to go to these lengths to resolve a simple transaction issue. I have all receipts. Please refund me my money or return it to the card used.

Fantastic experience: Friendly staff and knowledgeable! Cool place for all ages!

Fantastic experience: It was fun and quaint game stop in the mall I love the staff there friendly and they seem happy given there personality show through there professionalism. It was refreshing in a place I didn't expect. Be warned I don't know if ill be fixed there's a odd continuous ringing staff has mentioned they cant find whats causing it. God bless them I would of gone crazy.

Fantastic experience: Fun, cool items

Negative experience: This store refused to hold items for me on multiple occasions other GameStops never give me that problem

Fantastic experience: Great atmosphere, great service, needed a gift for my daughter for Christmas this store was the only store that could provide that for me. I especially like to thank the girl at front counter I feel bad not remembering her name but she was great and quick and all around very satisfied and if your in the area off of Blanco and 410 I suggest you visit this GameStop guaranteed you will find what you need, thanks again girl at the cash register w the pink shoes.

Negative experience: The product was good quality and I like it but one there was one thing that I didn’t like and felt that it was wrong. Today in Black Friday, I decide to go to the store and buy two PS5 controls colored white, but after 10 minutes I wanted to change the color so I decide to return them, but they told me that I couldn’t because I didn’t have a US ID, and that’s ridiculous because I’m a Mexican resident so I have a Mexican ID, that doesn’t make sense because if I’m a tourist how will I change then now, and why will they even need an ID to do an exchange. Overall the product was good but I feel like they shouldn’t be asking for a US ID for a simple exchange and that they don’t accept a Mexican ID , which at the end is an ID.

Fantastic experience: I went to GameStop @ Northstar mall to buy a game for my son. I received assistance from Jaylin & Abigail, both very professional & Helpful. Thank y’all both!

Fantastic experience: Whenever my girlfriend needs anything for her Xbox, this is the place I always go... have shopped around for items, but GameStop always has what we need, and the staff is very friendly and very knowledgeable of all the products in the store and that a major plus..

Negative experience: Was going to buy $49 headphones and when the lady scanned them she tried to take off the sticker in front of me without me noticing and tried to charge me $69 and said “I don’t know what to tell you”. I’ll tell you that this experience was rude and unprofessional. I’ll let people know not to give service to GameStop.

Negative experience: I got a saints row criminal custom pre owned for 12.99 but got charged 18.99 I ask the guy and he said it's pulling up 18.99 on his system but he seemed really chill so I didn't want to cause anything and it's not his fault but please fix this

Fantastic experience: They always seem busy but they always have, or can get the games I so desperately love

Positive experience: This location is convenient in the mall. They have a lot of great games towards the back of the store. The front left of the store that used to have the game demos is now empty with nothing in it. The front right of the store is now filled with novelty items like action figures and shelf items and no video games. I'm not sure if this location is going out of business or GameStop just isn't doing well but there's only about half the store full of video games. The stuff is very nice and friendly.

Negative experience: Horrible customer service, could not get a straight answer and had to keep coming back to have the issue resolved. They made up reasons to brush us off and told us to just come back. Had to call a different location to get some clarification to the issue.

Positive experience: Holy cow ok very well organized but only reason for a three that it smelled horrible and I'm mean just horrible could not be in there that long cause the smell was unbelievable

Negative experience: I went in with my son to buy a headset we didn't receive a greeting walking in or while purchasing He didn't ask about rewards no hello thank you nothing he was mute scanned us and sent us out I spent almost 150 dollars and regretted going to that location If u don't like your job quit so someone who enjoys working at a game store can have employment my son even told him have a good day while grabbing his bag still nothing !! I wish I remembered his name but he kind of tall with long hair shame on you

Fantastic experience: Great place to shop with my boys..... but I stayed there longer than they did. Great collection.

Negative experience: No one to help us just people running the register

Negative experience: Employee was kinda rude when asking a question about a ps5 game. The store had more trinkets then games. Would not recommend & I will not go back to this location!

Negative experience: Worst customer service in all the GameStops. Signs all over store announce 50%Clearance in Clearance items. The Employees don’t acknowledge customers and seem bothered to answer questions. When asked if discount applied to all clearance they said yea, but they do a bait and switch when you get to the checkout and don’t apply it to clearance games! When you speak to the unprofessional assistant manager Andrea to inform them of the issue and suggests that there should be a notice or sign stating that clearance EXCLUDES Games her response was “I don’t have to place such a sign out” so this tells you that this place is run under Very Poor Management because they place signs out stating one thing and switched it when you checkout. The price was not the issue it was the lack of unprofessional customer service skills and the principal of this store thinking it’s ok to do bait and switch to customers.

Fantastic experience: Friendly staff Awesome selection #Rico4preaident2028

Negative experience: They said midnight release for Pokémon scarlet and violet. It was 11:20 when I showed up. They refused my service, but it was not midnight yet. Continued to tell me it was based on new York time.... I am in texas why should I account for a different time zone... it should be midnight for every time zone. I had a pre-order payed and everything and only was 20 min after 11.... they said they sent out a memo which I did not receive as well!! Horrible customer service!!! And I have been coming here for years and the manager with long hair and glasses is always dissrepctful and condesceding and unhelpful. Not the game stop to go to.

Fantastic experience: Super nice & always have what I want , Alejandro is super helpful

Negative experience: Bought a game for my son, everything was fine until I declined to partake in their rewards and disc protection program. The Customer service rep (supervisor it seemed) started texting on his phone looking down, and stopped speaking or looking up at me, even when he handed me my receipt. When I was about to leave he all of a sudden got real friendly again with the next person, even offered him the discounts that may be available to him. I went back and spoke to a different rep who helped to a apply the same discount while making excuses for the supervisor. Told him he did not have to, he know what he's doing. The main guy will be nice, as long as you get all these different plans and subscriptions, if not everything changes.

Fantastic experience: The gentleman at the counter was very informative and helped us find what we needed.

Negative experience: i buy the astro a40 headset and the price was on discount it was 129 dollars and when i buy it they didn’t respect the price and another worker put 150$ on price super bad service

Fantastic experience: Helpful, and friendly staffs. My kids played video games while I .

Negative experience: This store never has wat im looking for!!

Fantastic experience: Love this store. And the staff is well placed with their gaming knowledge.

Fantastic experience: My gf and I pre-ordered some Funkos back when ThinkGeek was a thing. We went thru a lot of trouble and pops even got cancelled and they told us we wouldn't get any resolve or refund. I got a call yesterday and Alejandro told me he was going to help me get a refund AND a pop we've been waiting months on. Alejandro you really helped me out thank you for reaching out and even diving deeper into my situation! Thank you!!

Fantastic experience: North Star Mall location. The staff member wasvery friendly and informative.

Fantastic experience: I've always had positive experiences at Game Stop. This is my go-to store, since I have a grandson that is an avid gamer. This store is well-stocked. Keep up the good work!

Fantastic experience: Had some problems with my purchase so I went back and they were extremely helpful and eager to solve the problem, super friendly.

Fantastic experience: Pretty good only thing I have to say is there most of the time one person working the register but other than that i can't complain

Negative experience: Never had an issue until recently. The last few times I’ve been in or called, the staff was extremely rude. They were annoyed when asked for help, they kept rushing me. Got super snappy when I didn’t want to renew my rewards membership. They keep giving me wrong information regarding release dates. Not sure what’s going on but I’m severely Disappointed. As someone who also works in customer service, I understand the days can be hard, but this is ridiculous. There is no excuse for how I’ve been treated the past times, I’ve seen severe allergies other compliments about this staff. Will never be returning or ordering from This location again

Fantastic experience: Manager Alexandro will help you out if you need anything for your game system..friendly service

Negative experience: One of their staff tried upselling me on their pro rewards program on my last visit and became pushy and rude when I kept telling him no. Ten minutes later he finally gave up lol.

Negative experience: Used games are overpriced, staff is negligent, and rude and more focused on their conversations rather than helping their customers. I'll stick to buying my video games from the Microsoft store online, thank you very much.

Positive experience: I've only been to this gamestop once, but the staff seemed annoyed and hesitant to help and answer questions. I usually wait until employees seem less busy to ask my questions because I know what working in retail is like, so the rudeness was definitely one-sided. Other than that, the store itself usually has cool items that make for great game related gifts

Positive experience: Pretty typical Game Stop in this Covid age, limit of people in the store and mask required. You must stand in line when you're to pay (and yes there's one person charging) so you'll be in line for a while.

Fantastic experience: I come to this GameStop often during my lunch break from work, and the service is always fantastic. The associate working the counter was very knowledgeable and was able to up-sell me on the PowerUp Rewards program without being pushy whatsoever. Every month I use my $5 reward to get a discount on another Funko Pop! A++

Positive experience: The gamestop's employees have good knowledge on the games your intrested in and they are very polite

Fantastic experience: Story time! I had bought the game "just dance" from this cozy location a month back. For those of you that don't know, Just Dance isn't a top tier game, it doesn't even scrape the surface of "trendy". But that didn't stop the staff from being genuine. The thing about this game is that it requires a special motion controller across all the current consoles, and for PS4 and Xbox one fans, that's a hefty $90 price tag. Despite the price, I was set on buying it. My fiance wanted the game so I had to get it. Upon being rung up, I proceeded to chit chat with the cashier (I wish I remembered her name) and mentioned how lame it was that I'm buying the control just for this game. That's when she suggested an alternative. A little known fact about this game is that you can download a free app to your phone and use that rather than a motion controller! If it wasn't for this great insight, I would not have saved $90. I played it again tonight and remembered how awesome this staff member was and wanted to thank her properly. What better way to do that than to share my story with you all who are checking out reviews on this place? I cant speak for everyone's experience, but for me, they were genuine, very insightful and showed they are knowlegdable about their products. If you have to choose between locations to grab some merch, I'd put my money ($90) on these guys!

Fantastic experience: What can i say it gamestop always friendly and has the games i like

Positive experience: It was the same as all of the GameStops. Staff was nice and very helpful.

Positive experience: GameStop had the controller that I needed. Although they were excepting only bank cards at the time; for to store policy on reopening, the staff were quite helpful with directions me to the closest atm. The store was clean and adhered to the social distancing regulations.

Negative experience: It's a shell of its former self. The games are still all over the wall as always but the collectibles are diminishing. Not as much to draw you in anymore.

Fantastic experience: Large selection of games and tie in merchandise for all game systems. There's always stuff on sale at substantial savings for the customer. Staff is knowledgeable about products sold. My son loves to shop here. He's 38 years old. Lol

Negative experience: They are not very educated here when it comes to their own store policies.

Fantastic experience: Top notch service from Alejandro - he went above and beyond to get me taken care of when I needed help with a pre-order issue. Thanks brother!

Fantastic experience: Every time we come in here, we always look at each item- even if it's all still the same. We see something new though each visit!!

Fantastic experience: I'm rather prejudiced about this particular GameStop. Not only have I been a frequent customer for years but I've been working here for almost 4 years. Being treated like a valued customer has always been a plus for me so I deliberately chose this store when I didn't really live close by as THE place that I definitely wanted to work at. I hope that every one of you enjoy shopping here as much as I do because yes, I'm still a regular customer here.

Positive experience: Clerks were welcoming. Good assortment of merchandise.

Fantastic experience: Friendly staff. Willing to work with you help you get what you need.

Fantastic experience: The assistant store Manager Alé was super friendly, helpful, and very knowledgeable about games and systems. Hes even really big into tokusatsu which includes super sentai(japanese power rangers), kamen rider, ultraman, metal hereos, godzilla, and many more! Give this man a raise !!

Positive experience: Good store bit not a lot of walking dpace.

Fantastic experience: My second favorite location in the city. The staff is always friendly and knowledgeable. They don't have a large clearance section, however. They have a great game selection. The manager I met was kind of rude and unfriendly, but I'm sure he gets the same questions repeatedly throughout the day. I prefer this location out of all of the mall locations.

Negative experience: They don't match prices and you get jerked when trading in games. Amazon, Ebay, Walmart, and even BestBuy are better choices for buying video games. BestBuy and Walmart actually does match pricing with Amazon as long as the item is being sold directly from Amazon.

Fantastic experience: It was nice they have everything you need there I recommend you check it out!

Fantastic experience: This is one of my favorite GameStop locations in San Antonio. Always have friendly and attentive employees. Neat and well stocked merchandise. The employees and knowledgeable. The lines move quickly during holidays. The manager at this location is also a friendly guy. I definitely recommend this location.

Fantastic experience: Great hook-up for the wicked cool sic games of the day!!

Fantastic experience: This place is a great place to always visit because they even have some great old games too along with great customer service

Fantastic experience: Nice store and friendly helpful customer service. The store is handicap accessible and has plenty of room to move around in a wheelchair.

Fantastic experience: This was christmas rush, and the teamwork in yhe store was great! Good leadership was getting everyone out quick and very nice customer service. I dont recommend often, but this one i will!

Positive experience: I pre-ordered a game and they never called me. Twice now I have gone in asking about certain controllers, and they have pretended to know what they were talking about, and offered me what I did not want. For example, I wanted an SNES Classic controller, and they recommended an NES Classic controller. It was only after I reminded them that the NES doesn't have two buttons the SNES does that they took back the recommendation. Then, I asked about a wireless GameCube controller and they recommended a wired one. It's difficult to explain but I got the feeling that they were hoping I would take their word for it and but their recommendation that was clearly not what I was asking for. Finally, there was an instance in which I asked if I could trade-in a controller and they basically said no, but I ended up going later that day an a wonderful older woman helped me out. She had issues with the machine but worked really hard for me and solved it. If not for her, I would have given this store one star for trying to trick me about three times so far.

Fantastic experience: The person who helped me choose the headset was real helpful and explained the difference on several headsets, great service it shows he likes his job.

Negative experience: Found the game I had been looking for in a while. Paid extra for a reward card and the cashier never put it in ny bag.

Positive experience: I'll give it 4 stars because my son likes it a lot. If you don't mind a little bit older of a game you can find unbeatable deals. Plus they buy your used games and consoles and stuff.

Fantastic experience: Awesome customer service. Long story short: they made a mistake when we purchsed a pre-owned game. We submitted online survey feedback using our receipt instructions and called in the next morning. The associates at this store knew exactly who we were when we went back in the next day and had our upgraded gold edition of the video game ready for us to exchange. I will be very inclined to return to this specific location because hands down they made my 15 yr old's birthday memorable. He is super pumped and I am super happy about the way they handled the situation. Great job!

Fantastic experience: My family and I where very satisfied with the staff's knowledge of the videogames and the fact they where all passionate about the field of work there in You Don't see that Anymore Keep up the Fantastic work

Fantastic experience: Good selection on PS4 and Xbox one games and the employees were really helpful when I was looking for a specific game

Positive experience: Friendly staff that doesn't make you feel rushed and takes time to answer questions.

Negative experience: It seems like they don’t test used games before selling them to their customers... I bought a pre-owned GTA V which was $39.99 (which was also not in a fair condition but I hoped it worked at least) and as soon as I get home and try it, my ps4 says: “error reading the disc”. Never buying pre-owned games from this place ever again...

Positive experience: Good store. Avoid any employees that say that they are out of new but pre-owned is still available. You are better off using amazon

Positive experience: Staff is usually very helpful, but with such a small store, you feel like you want to get out of there asap. Also, if someone has a question that requires more than a two word answer, you're going to get stuck in that line for a while. I don't mind the waiting at most stores but with the right space, it makes it uncomfortable.

Negative experience: Terrible experience. We tried going there so they could help us with codes my cousin bought and they were no help. The ladies gave us attitude the whole time and we're extremely rude to us throughout our experience. If I could say -5 stars I would.

Positive experience: Kind of one of the smaller gamestop locations, always busy, good selection of games though. Prices are fixed across all gamestops so nothing really changes there. Sometimes you can find it online cheaper. Try that first.