GameStop

Negative experience: Not a big fan of how jammed packed it is inside with stuff. Also the trade in is horrible. But the game selection is good.

Fantastic experience: Great customer service. We traded some games and got store credit

Positive experience: Very nice, they are short staffed but that is not their fault.

Negative experience: Do Not go to a gamestop the company isn't doing to good so they turned themselve into scalpers I would never buy from them

Negative experience: I went to the store on the 21st and I bought a copy of oblivion remastered and when I got home and give it my girlfriend she tried to put it in and install it but it couldn't for some reason then she noticed this little chip on the disc and we believe that thats the reason why it's not working is there anyway I can get a new copy?

Fantastic experience: An employee named Jared and his fellow coworker hooked me up with some killer game posters! Real one’s

Fantastic experience: I got a funko and it was reasonably priced. The cashier was nice and they had a good selection of items in stock.

Negative experience: Dont trust the older pokemon games (ds and gba) with gamestop/gamestop online orders, every copy i got and or got replaced was always a reproduction that didn't run well. Go to a retro store for official games

Fantastic experience: I came here a week ago to buy some gifts for my sisters brithday. Decided to buy her this cute Eevee plush and the FNAF plush for my self. The girl employee ( i forgot to ask for her name ) was super friendly. I believe she the only girl working here. I ask her a few questions about upcoming deals and products. She give me all the answers i needed. I will say this is the first time a GameStop employee is ever this nice and friendly to me. If this complany allowed us to tip employees for their costumer service i would had tip her. Other employees at other stores are rude, have some type of mean attitude, give you weird looks and refuse to answer questions or help you. Next time i shop here i will make sure i go up to her for check out and questioning, She really did help me out alot in other things. better than any employee, she deserves a raise

Fantastic experience: Had a great experience there getting my Xbox One X 1TB Jared was really helpful and also informed me about the military discount. They really know how to help somebody that's disabled and get the most of their money for the products they get. Thank you so much I will definitely will be back

Fantastic experience: Melhor loja do mundo Game Stop

Negative experience: Horrible. Telling someone you gave away the ps5 they bought and then not refunding them is absolutely insane.

Negative experience: On December 23rd, my sister Chelsea DeAnne ordered a PS4 for my nephew from GameStop, but when she went to pick it up on December 24th, 2024, she was informed that someone else had already claimed her order. This resulted in my nephew being left without anything on Christmas Day-extremely disappointing because the PS5 was the only thing he wanted. It is now December 30th, 2024 and GameStop has still NOT refunded my sister her money nor provided her with a replacement console for my nephew because they marked their error as a “closed” situation. GameStop needs to fix this.

Negative experience: On December 23 I purchased a PS5 online for pick up from GameStop. I was at work at the time but I have a total of 3 days to pick up the item. I arrived on December 24th to pick up my order when I was told the item was picked up. The associate I dealt with gave me the store manager David’s personal cell phone. I called and when he answered he was upset I was given the number but he advised he was contacting the police and even if he had to bring me a replacement by the end of the day he would. In order to pick up an item you have to show your identification and email. No one has access to either of these things that belong to me. Fast forward I still have not received a call from David and corporate advised this is a closed situation and they followed all protocols and I won’t get the merchandise or the money back. I have not raised my voice, cursed or disrespected any one I have been in contact with. No one is willing to hear me out and if I can at least avoid anyone going through this in the future, I will do that. I am now having to go purchase one in store for my son because that is all he truly wanted for Christmas. Please share to avoid.

Fantastic experience: I would love to acknowledge the store manager David. Last year I purchased an Xbox as a gift for someone. We purchased a warranty, however when the console stopped working we weren't able to locate the warranty or even the purchase. David spent a whole week, helping me locate the purchase (long story short - I didn't have an account) he was patient, communicative, knowledgeable and above all he was empathetic and offered the kinds of customer service that you don't really find anymore. I mean really....who would spend a week on this? David did and we were able to get a new console because of him. I really hope his managers see this and know that because of him - I will continue to purchase from Gamestop. Thank you David for all your help!

Fantastic experience: This location will sometimes have the hard to find game products. Not the games but the misc game toys my son wants.

Positive experience: I recently bought a Nintendo Switch from GameStop, and the entire process was smooth and satisfying. The staff was knowledgeable and helpful, answering all my questions and assisting me in choosing the perfect model. The store was well-organized, and I appreciated the attention to customer service, Absolutely! To craft a compelling review for a Nintendo Switch from GameStop, you'll want to cover several key points. Here’s a structured template you can follow. The Switch performs exceptionally well, both in handheld mode and when docked. Games load quickly, and the graphics are impressive for a portable system. I’ve been playing Mario Cart 8, and it runs smoothly with no lag or issues. And have been playing it with my son for awhile now and the battery life has been quite good, lasting through several gaming sessions without needing a recharge. Considering the price, the Nintendo Switch offers great value. The versatility of being able to switch between handheld and docked modes adds a lot of convenience and flexibility. Gotta say the switch is worth it.

Negative experience: Worst game stop experience. 2 people in store still had to wait 20 minutes

Fantastic experience: Donnie was very helpful and went above and beyond what I'd expect in average customer service interactions. He's the GOAT

Fantastic experience: My boys favorite store

Fantastic experience: The staff are always knowledgeable and excellent full of kindness.

Positive experience: Lots of games for the newest game consoles. Sadly no longer have any DS games in store

Negative experience: Tried to get a Nintendo switch game on Black Friday website showed it was discounted and it wasn’t in store just a rip off

Negative experience: Two of the men that ive seen there often have been having deeply racist conversations about their dislike of black and mexican people and i find it disgusting

Fantastic experience: Typical store

Negative experience: guy who works here gets paid to be the least helpful person alive

Fantastic experience: great selection. the staff were nice

Positive experience: Not the same as it used to be #bringbackoldgamestop

Fantastic experience: Helpful staff that helped us with purchasing a game for our console. This location is in the mall.

Fantastic experience: Glad they still exist!

Fantastic experience: Number one place for me ....

Fantastic experience: Love buying used games here, and also getting gift cards for my son here...

Fantastic experience: The employee present (forgot their name, started with an A) was really sweet and got me super excited for the game my fiance and I got! :) Would definitely come back to this location again

Fantastic experience: Always nice, and helpful. Which is something you don't find very often with GameStop. I've visited most of the stores in the area and I'll just keep going back to this one. It's not even the closest to me....

Fantastic experience: Small location but had up to date items

Fantastic experience: Empleados amables y dispuestos para ayudarte desde que llegas

Fantastic experience: good service

Positive experience: Empty shelves. Unattentive employees. No wonder gaming purchases have moved online. The used controller prices were great, too bad i wouldve interrupted "cool chat" time to get help. Next

Fantastic experience: Good location good employees

Positive experience: A small location but they have the most popular items. They try to offer a lot so it does make it hard to maneuver around the store when they are busy.

Positive experience: Like most other Game Stops. Selection was good and store cleanliness was as expected. Overall good experience

Fantastic experience: Videojuegos.....si

Fantastic experience: Best place to get PS 5 games

Positive experience: Le hace falta más juegos.

Positive experience: There's wasn't many options here only because it's at the mall does it still live like a living fossil. Just like jurassic park sometimes some things should bring back it was golden in the blockbuster area but like most things just like sears time has forgetten its glory and now it's just another spot in the mall Customer service was excellent

Fantastic experience: The young man there listen to my quirky jokes and I brought some toy Yoshies and my twin brother purchased 4 Nintendo Switch games. The guy was very nice his customer service deserves five stars. I recommend it to everyone

Positive experience: Typical GameStop with a good assortment of games and accoutrements.

Fantastic experience: Good location in South Austin with good merchandise choices

Fantastic experience: Love this store and the knowledgeable staff. I told my son he should own stock here lol.

Negative experience: Horrible service!! I been calling for 2 days straight and no one picks up I had to go all the way to the store just for the guy to tell me that the game hasn’t arrived yet when that game came out 2 days ago and i had pre order it like 4 month’s ago !! They need to teach their employs to pick up the damm phone

Fantastic experience: Today Ashley had to deal with her systems being down so I couldn't shop with her, But luckily she was up and running today thanks to her wonderfulness and I was able to purchase from her today and she was very lovely she Definitely deserves a raise for doing all the hard work she does and getting the system backup herself.

Fantastic experience: This place is great

Negative experience: Sold out of virtual reality games at almost every location in Austin

Positive experience: Never has any selections

Positive experience: Los regalos para mi príncipe

Fantastic experience: Got my Call of Duty Vanguard here

Negative experience: This store is way too small. It wasn't busy and it still felt so cramped. They don't have a huge selection, and what they do have is hard to browse and read. There's just nothing in this store that would ever attract me to it; it's just boring, even as someone who loves games.

Fantastic experience: Kids love it game

Negative experience: Gamestop used to have a ton of games, now it looks like it's always ready to shut down. Poor selection, used prices are always as expensive as new prices. The toy/figure/clothes selection is always bare, usually stuff just on clearance.

Positive experience: Video games

Fantastic experience:

Fantastic experience: Best service I ever received from all Gamestop, Brandon and the crew does fantastic job. Not one person asked me about a membership for 10+ years but the manager here offered and very kindly helped me today. Award him, the staff and the store. I will support the business here for a long time. Thanks!

Positive experience: I got 4.00 more for my console

Negative experience: the people working werent efficiently managing who could be in the store (covid). a family of 5 were all waiting while 6 people were in line outside. they could be more proactive.

Fantastic experience: Extremely friendly and helpful.

Negative experience: Hardly any selection

Fantastic experience: Super awsome to visit. Very friendly

Negative experience: FYI y’all should probably avoid this store for a few weeks. Two employees have tested positive for covid and instead of shutting down and cleaning the store. The district management is carrying on with business as usual. Endangering other employees and the public.

Negative experience: I was told I had to wait to get in (that's fine - there's a pandemic). I said "all I want to do is see if yall will buy these games. Can you at least tell me that before I wait?" The guy said no. I waited in line a half hour to walk into the store and have the cashier take one look at my bag and say "we don't buy 360 games." Why couldn't the door guy tell me that? Whatever, everything is online now anyways.

Negative experience: I was one of the first ones there, waiting since 1 AM. For the ps5, and just because i wasnt at the other entrance i didnt get a ticket for the ps5, when we were never told that they were giving out tickets. I was told it was first come first serve. And i was there before anyone. But i couldnt get it, all because they were holding the ps5 for the people they gave tickets too. If they would of walked outside at 1 AM and checked who was actually there first, or atleast tell us what they were going to do, i would of gone to another gamestop. Now i cant get my nephew what he wanted for his birthday. You guys cant just change the rules last minute. First come first serve. I was waiting outside longer than those who got a dam ticket. And the employee didnt even care that he made a mistake or was in the wrong. And still didnt care that we were there first at the store.

Fantastic experience: Great place for games!

Fantastic experience: Great customer service and friendly staff

Negative experience: Got screwed over by staff. Oof

Fantastic experience: Staff was great helped pick out game for grandson

Fantastic experience: Wish I could remember their names but the two young men there Tuesday 9/31 were very very helpful pleasant and well informed

Positive experience: Store has been upgraded but still they could use more staff. But other than that they do sell used consoles with 1 year warranty no questions asked if it breaks they give you another one and your warranty starts sll over again with no fee. If they don't have a certain item they will try to find it for you or point you at least in the right direction.

Fantastic experience: These guys are super helpful, always. This is our favorite Game Stop in town!

Fantastic experience: Muy cómodo el lugar super divertido todo lo recomiendo para toda la familia

Positive experience: Cool place but gamestop's is mean

Positive experience: Just like everyother gamestop, good luck y'all.

Fantastic experience: Its a really good store

Fantastic experience: Very friendly

Fantastic experience: Gamestop has everything you need when it comes to games and Funko pops. The staff is always super friendly and helpful.

Negative experience: Rudest peopele who Ignore you. Worst gamestop ever!

Positive experience: A bit small but the staff are always nice and good with conversation

Fantastic experience: do u think that yoshi gets embarrassed when he poos out eggs in front of mario??? sorry if this ofends anyone but i thought it was a funny thing haha. and i would like to know if any of you have any pics of yoshi pooping an egg while he looks nervous or embarrassed i just want to see it for a few laughs haha. another thing i am wondering is what do you think the eggs smell like haha im just curious for laughs haha i would like to smell them

Negative experience: Si quieres cambiar o vender algún juego no lo hagas en este lugar porque es un robo, no tienen mucha variedad de juegos y tampoco y los seminuevos están prácticamente a precio de nuevos, el personal sin embargo es amable y se aceptan pagos en tarjeta y efectivo pero no me parece una buena opción para comprar y/o vender juegos

Positive experience: Great location with a good selection of games a lil bit pricey other then that good game store.

Fantastic experience: Many games you xan browse

Fantastic experience: Cool place...good service

Fantastic experience: One of their best stores, imo. Friendly, knowledgeable employees and good selection of games

Fantastic experience: Gamestop is a great place to change your old games and get credit for new games or game systems

Fantastic experience: Nos atendieron bien nos ayudaron con la busqueda de juegos

Positive experience: Stop in here

Positive experience: It has a pretty small selection and is immensly understaffed at times. However, it is overall clean and the staff that are there are usually very helpful and quick.

Fantastic experience: Friendly

Positive experience: Crowded...1 person working...said her boss just quit and left her there alone...but she was handling it all very well!

Positive experience: Nice , Good staff

Positive experience: Just bought destiny 2 forsaken for a gift and it was 30 dollars.

Fantastic experience: Very knowledgeable and has a good selection