GameStop

Negative experience: I stopped by this GameStop location early Friday morning to check their inventory for Pokémon products, specifically Pokémon Ascended Heroes. When I asked the employee at the front counter, Frank, if any were available, he stated that what was in the display case was all they had. I then inquired about placing a pre-order and asked what the cost would be. He responded that he would not know the price unless the item was physically in the case to ring up. This was surprising, as I have visited this location multiple times and have seen pre-orders processed without the product being physically present. It seemed unusual that the price could not be looked up in the system. After finding what I needed, I requested a bag since I planned to visit other stores in the area. I was told there is a bag ban in Austin and that he could not provide one. However, I had received a bag at this same location just one week prior from a different employee. Additionally, I had shopped at other stores earlier that day and was given standard bags without any mention of a ban. The inconsistency was confusing and felt dismissive. Overall, the customer service experience was unwelcoming. The employee’s tone and demeanor came across as curt, and I overheard him telling customers on the phone that he was the only person working and too busy to assist fully. While I understand staffing challenges, professionalism and clear communication are still essential. I hope management reviews this feedback and addresses these concerns, as consistency and customer service significantly impact the overall experience.

Negative experience: The gentleman with the long beard Caucasian man, was pretty rude and short when my card happened to malfunction I told him to proceed with the folks behind me but buddy just demanded I guy try to swipe again. However I was curios about a game they had in stock instead of looking and search via his computer he said they didn’t have it after a 20 mins search in the store I found the game but decided not to purchase due to the poor customer service I was receiving.

Negative experience: I have come to this location about two or three times to do a trade-in and their trade-in machine tends to be broken. I don’t have a car and I have to Lyft over there. I have called multiple times to try to get somebody on the phone to make sure their machine works, but no one picks up the phone. I’m starting to get really upset with this location.

Fantastic experience: GOOD GAMES Pokemon

Negative experience: Me and my friends were wandering around the arboretum at like 9:15pm dressed pretty fancy(suits and nice dresses) because we had just had a school dance nearby and were planing on getting dinner at the Cheesecake Factory right next door. And we walked past the GameStop and all the lights were on and there was an employee towards the back of the store so we try to go in, just to look around and maybe kill some time before our reservation but the door was locked so we walk around a bit more and when it’s time to go get our table we have to walk back by the GameStop. As we are walking by the employee, who was still towards the back of the store, flips me and my friends off as he is shaking his head and laughing. Mind you it’s not like we were trying to get into trouble so we ignore him and walk away. But I am utterly disgusted by the disrespect he displayed and I know that my friends and I will most definitely not be shopping at this location ever again.

Fantastic experience: Its a Gamestop. So expect Gamestop experience but its the best Gamestop in the tri-state area

Fantastic experience: My husband bought a PS4 from a different location & it was corrupted so we came to this store. We went home with the replacement from this store & it didn't work, we called them & let them know & they were so nice & helpful. He told us no problem bring it back & I'll swap it out, the guy that helped us was extremely helpful & had great customer service! He even told us if this one doesn't work he would go through the entire stock until he found one that did. I highly recommend coming to this game stop, they also have a very good selection of games. We will not go to another one anymore.

Fantastic experience: They got tons of Xbox 360 games. Also don't talk badly about Nintendo they'll get really mad. Great service the employees are attentive would recommend.

Positive experience: Went inside looking for a Funko pop yesterday, employees relatively helpful. Got my Funko from the back way after 10 minutes of searching, might be nice to have some signs for organization depending on the show. Otherwise checkout was great and was able to find what I needed.

Negative experience: The employee Frank at this store is absolutely grotesque to “pokemon people” via his words. When I asked for the pokemon box he asked me what I had gotten before? Essentially accusing me of double dipping. I didn’t even know what boxes were being sold. I had not been there before and made me regret waking up for Black Friday for the first time in my life, I was so excited, and he made sure to wipe the smile off of my face really quick. Said he wants to blow his brains out after having to deal with pokemon people all day. Well guess what Frank. I have worked at GameStop and never have I ever talked to people the way you have or openly shown such disdain. I’ve worked the releases and for me I was excited for people. You should work somewhere that brings you joy.

Fantastic experience: Friendly employees, always willing to help with anything! Great selection of Xbox 360 games, too!

Fantastic experience: I want to give a huge thank you Mason. I’m very grateful for the help he provided with my order. Words can’t express how grateful I am but he truly went above and beyond to make things right.

Fantastic experience: Want to give huge thank you to Brandon for going above and beyond to help me with my Xbox, this man deserves a raise or a promotion.

Fantastic experience: Brandon is the man!! Thank you

Fantastic experience: I came in with list of around 4 games I was looking to buy. Asked the guys at the front desk for help and they did the absolute best job checking and double checking. Some of the games they didn't have on hand but they provided me with a list of other locations that did have them in stock which was very helpful. Both guys were kind and patient and also gave me some other game recommendations to check out in the future. Thank y'all again!

Positive experience: Great service

Fantastic experience: Great store! Emily and the rest of the staff were incredibly nice and went the extra mile to make sure that I was taken care of. Thanks

Positive experience: Came here to see whether some items that I was looking were there but they didn’t!… but the staff was very friendly and nice as well as telling me when the next stock is coming! Twas the biggest GameStop Ive ever been to, space wise!

Negative experience: The employees here are rude and awkward. I came in one day just to look around and they started following me and blocking the door like I was stealing or something and another day I was walking after leaving Barnes & Noble‘s while they’re closing, and they blocked the door and locked it like I was trying to break in or something don’t come here they make the customers feel very uncomfortable

Fantastic experience: Loved it. They had the game I wanted

Positive experience: Staff was helpful and I found what I went in for.

Negative experience: No greeting when entering or asked if I needed help. The games I was looking for on the shelf for 20 minutes were apparently behind the counter. If I hadn't asked I would of never had the chance to buy them. So when I did decide to buy some of the games the young male began to check me out. I said I have about $9 dollars in quarters or an older $100 dollar bill. Which would he prefer? He rolled his eyes and said really neither. We don't have room for quarters.. What well I'm sure you can find room. Not like I was trying to give him a can of pennies. So I decided to not purchase all the items I was going to because my usda cash was not acceptable to the kid. Just a bad, rude, and unhelpful experience all around. Do better Gamestop. Never have understood the arrogance of the Gamestop employee. Why cause you sell video games you are above everyone?

Negative experience: Tried to visit the store during the middle of the day (12:20pm) and the location was locked but an employee was inside. This is exactly why gamestop is going out of business.

Negative experience: I just left this place they had the door locked at 7pm contrary to the sighn in the window saying they close at 8.the team members looking at my self and others trying to get in my advice is order from Amazon lol no wonder these stores are circling the bowl .

Positive experience: A shell of what it used to be. A surprising lack of used games on the wall compared to what I remember being there. On top of that the connecting corridor to Barnes and Noble seems to be permanently closed. Employee was kind and friendly though.

Fantastic experience: Absolutely the best GameStop in Austin. The customer service here is the stuff of legends. Ashley was incredibly helpful and had a notable impact on My purchases today. I will always continue to only use this GameStop as all of the associates go above and beyond to help me every time I come here.

Negative experience: Pick up your phone!

Negative experience: Poor Service, a very rude guy who works there with glasses, has a terrible attitude.

Fantastic experience: Very great employees. Helped me pick out the perfect games for my brother. 5 star

Negative experience: Some idiot decided to just scribble in sharpie that they close 30 minutes early, then just sat at the desk and pretended I didn’t exist at 8:32 when they CLOSE AT 9

Negative experience: Harassed to sign up for whatever membership program they've created to ensure repeat visits. Told employee I don't patronize enough to warrant signing up multiple times, and was informed he was trying to "help me out". Seemed as if they have a quota and will relentlessly attempt to persuade. Will not return.

Positive experience: NS games were very limited

Positive experience: Biggest game stop we've been to. The guy there was helpful. With all the unused space this location has they could do so much better.

Negative experience: close at 8 pm and dont have much help the attendent was very rude and didnt seem to want to be there

Negative experience: I Came In Looking For A Few Games For The Xbox One. Overall Probably The Biggest GameStop I’ve Been In. They Had The Sorriest Selection Of Games With Hardly Any Games! Didn’t Have Anything I Was Looking For. At Least I Got Help From The Employees , But No GameStop In Austin Had Any Of The Games I Was Looking For.

Negative experience: Almost nothing in stock

Negative experience: It it never open. I came here twice on two separate days; they have a handwritten note on the door saying they won’t be back for 1 hour. So I came back an hour later today and they changed the sign AGAIN to say they wouldn’t be back for another 2 hours. Wasting my time

Fantastic experience: Thank you to the Salesman, soooooooo nice!!!

Negative experience: Called about a midnight release, they told me yeah they’re doing one, no other details. You’d assume that means at midnight. Got there at 11:45 guess what it was from 11-11:30. Showed up the next day thirty minutes after they opened and no one was inside.

Negative experience: Bought a used xbox series s. Wanted the new one but was told by someone that worked their that they were not allowed to sell it until next Friday for Black Friday. First come first serve. I was also told by other people that he took advantage of me and lied to me. All so he could get paid more by saving it for Black Friday.

Positive experience: Usually good, except when they're understaffed.

Fantastic experience: absolutely fantastic customer service...literally the best gamestop I've ever been too...really helpful

Fantastic experience: Bought a defective headset at this location (right before their change in return policy), other locations near home sent me away without taking it back or even trying to help. This location was extremely understanding and willing to work with my situation. They were able to take back the headset and exchange it for me. Staff and management are very friendly and professional. Will definitely be making the extra drive to shop at this location!

Negative experience: Came here at 10:55am on a Wednesday. Not open - no sign on the door, no employees in store. Hours say 10am-8pm

Negative experience: Lazy staff…. If you say you open at 10 open at 10. Don’t post some hand written note on the door because your staff is to lazy to take up shifts when they’re supposed to. I wasted my lunch break coming here only for you to be closed with no notice

Fantastic experience: The Mananger there was very helpful but the items I was looking for were not in the store and he directed me another store.

Fantastic experience: This is the best video game shop in the area. Sarah is fantastic and super helpful. I was in a few weeks ago, and she asked me if any games were coming out I was interested in playing. I'm newer to this, thanks pandemic for the new hobby, so I had no idea. I checked out, she told me about a number of them, and I came back today to preorder Elden Ring on her recommendation. The shop is clean and well-stocked, plus they are keeping everyone safe by masking up and having headcount limits. 1000000/5

Fantastic experience: Crisp, clean, didn’t smell funny. One guy was off the clock I heard over conversation, but was still helping with a couple small tasks with customers. Moreover, MY MAN MARCUS working the register offered a couple adorable Pokémon cards from his personal collection to help me with some Christmas gift stocking stuffers. 5/5, 10/10, Iridium quality customer service and professionalism in this place. Power to the Playa’s! #diamondhands

Fantastic experience: This location always has a good selection in stock. The associates are friendly and informative as well. A must visit when I am in this area.

Negative experience: worst checkout cashier lady. rude and just plain mean. i think its the same trash talking colored hair lady that others have mentioned. fionan i think is her name.

Positive experience: Whe it was awesome, I wish they had more for the floor space like merch or other games. Was awesome still nonetheless

Negative experience: The worker , Sarah was rude and unable to help me with my request of release date of item already in store....reason her brain was not functioning properly too early!! Is what her excuse was!!!... I been up since 5am...get out of here...sorry customer service. Also she probably didn't provided information because she already has her people getting items... she literally had item in her hands!!!!!!

Fantastic experience: Been going to this location for a couple years now and the manager there is always helpful and nice.

Negative experience: Female manager is very rude and unfriendly. I'm never buying from Gamestop because of the poor experience. Would rather buy from Bestbuy! Don't go here unless you want to be treated poorly.

Fantastic experience: This store is probably the biggest gamestop I've ever had the pleasure of entering. Everything is nicely laid out and easy to find, the store manager and other staff are very nice and friendly! Highly recommend this store!

Fantastic experience: This is my favorite GameStop and Zoie is super sweet and helpful

Fantastic experience: Huge store, bigger than most i have seen. Helpful attendees,

Positive experience: The staff make it like its a privilege to ask a question.

Fantastic experience: I LIKE THIS STOCK. $GME TO THE MOON

Fantastic experience: Simply the best place to get games and gear. Gamestop ever best buy, target and all others. Go gamestop!

Fantastic experience: Very clean and friendly

Negative experience: Every time I go in this store I get terrible customer service. Rude remarks, trash talking past customers to each other where I can hear them. I'm prob never coming back to this Gamestop again. Every other store I usually have a great experience. Please fire the employees here.

Negative experience: Prob the worst experience I've ever had at a gamestop. The lady in there is a psychopath and extremely rude. For a company that's going out of business customer service should be your number one focus and the woman in there are not doing it.

Positive experience: Good location, didn’t have the game I wanted

Negative experience: Tricolored hair Karen is super lazy. I came in on pro days, a day advertised to make you spend money. She had a line of 0 and was super not helpful. They unfortunately had none of the games I came in for (death stranding and Nioh 2) and was unwillingly to help find them (they can see stock at other stores). She wouldn’t call the sister store to verify or help, which would be fine if there was a line or a crowd but there wasn’t, she was just lazy.

Fantastic experience: S+ tier GameStop right here

Negative experience: Went to go buy a game and find out that it’s scratched so bad

Positive experience: "Eye candy grater!!!" Although - they don't take cash. Highly inconvenient!!

Negative experience: I know retail is different these days, but if you are going to only allow 10 people in the store at a time please put someone on the door. I waited in my spot to come in the summer heat three people came in the store right in front of me. The employee did not ask them to leave but after my 2nd attempt to enter after 3 people walked out they told me to wait outside again. COVID changes many things, but if you are going to maintain a different standard for occupancy please have a plan, communicate the plan clearly, and maintain order. You just cost yourself a 500 dollar sale today. Thanks.

Positive experience: Staff always is like Meh but is like in all locations

Fantastic experience: Employee very nice

Fantastic experience: The two employees there are very helpful and so nice, lioneld and sorry I didn't catch the other kids name but they are both helpful

Negative experience: I was sent an email that the store was closed so I couldn't pick up my preorder. Come to find out they sold my preorder with out telling me that I could come and pick it up. You have lost a supporter. I will not purchase a thing from GameStop again.

Negative experience: I went with my partner to pick up a pre-order Animal Crossing console and found out they didn't have any left. Apparently this store didn't receive enough to complete their pre-orders. I might be wrong but that kind of defeats the purpose of a limited number of pre-orders. The employee was kind enough to look up inventory and call another store to see if we could grab one of their extras showing up, but their copies were on hold for pre-order pickup... "But at least you got fifty dollars?" No, that's fifty dollars plus tax that your store borrowed without interest. My partner might be back for future releases, but I know I'm personally not putting money into this location anymore.

Positive experience: They got games

Fantastic experience: Your old electronics in and get cash, yes please! Great move GameStop

Positive experience: Awesome for my kiddos game systems!!!

Negative experience: The staff at this location was nice but unfortunately I had several issues. They were unable to locate my PS model in their system so I was unable to trade it in at that location despite the website saying I could. Additionally among the several preowned games I purchased one was slightly scratched and covered in a sticky material. Unfortunately I did not play the game right away and did not notice this issue until it was to late to return the game. Despite extensive cleaning the disk struggles to eject and will constantly freeze rendering it unplayable. I am very disappointed that the company didnt do a better job at checking and cleaning their preowned games.

Fantastic experience: Just yesss

Negative experience: After speaking to an employee from this location, I will NEVER go here. I called this location because I am a new hire and I was just curious as to how much the employee discount is to purchase a console. As soon as the lady answered the phone she was very unprofessional and she completely assumed that I was a child and informed me that she will continue to call back until she know that it is not a prank. I called her back once again and she was very rude informing that she have caller ID for the phone I pay for. I would never treat a customer like this, that is the lack of integrity and customer service and if I could report this to someone higher I would it really puts a bad name on the company.

Fantastic experience: Great Gamestop. Probably the best I have been too. Huge selection of everything. Super cool staff always eager to assist and they actually know what they are talking about too! I am not sure there is a bigger GS than this one around. Not that I have seen at least.

Negative experience: All GameStop locations seem to have extremely poor customer service. Even though this is a larger store and connected to Barnes & Noble, the service is still terrible. One employee in the entire store, trying to slowly help about 8 customers. I sold a used console and was assured they would wipe it before resale. Lesson learned. A couple weeks later someone spent several hundred dollars through my Xbox account using the console I had sold. The store managers was like “Huh, wow sorry to hear that.” So yes, from now on I will do a complete system wipe before selling consoles as opposed to the faster, limited wipe option. And I won’t go to GameStop.

Positive experience: This is an amazing place for gamers, not only games but toys are available for you to enjoy, staff is friendly and willing to help you.

Negative experience: Wow, waiting in line for 20 mins and told me they lost the copy of the game.

Positive experience: Cool place to buy your games

Positive experience: Always love going to GameStop. Friendly staff, great selection of games and gaming related toys.

Fantastic experience: Very helpful staff!

Positive experience: Nice and big store with a great selection of games and figures.

Negative experience: By far the worst experience I have had at this location. I had questions about exchanging a defective title that was purchased less than 4 days ago during their buy 2 get 1 free promo. The associate was new to the store and was unsure of what to do, so he spoke to his manager. The manager was talking on her cell phone while walking through the store, and would not look up long enough to try and answer his question. Instead of trying to assist the customer for possibly 5 minutes, she informed the new hire to have me go to a different location to see if they had the title in stock. Needless to say, I won't be shopping at this location ever again.

Positive experience: I like it

Positive experience: Huge selection.

Fantastic experience: Helpful staff

Positive experience: Great Experience

Fantastic experience: Very clean very helpful I recommend coming here. Wide range of selection for gamers or collectors , cool novelty gifts as well. Perfect for gamers

Positive experience: Got a cool discounted deadpool adult sippie cup! Score...

Fantastic experience: Great location, large store & very helpful, knowledgeable, caring staff. Thanks y'all!

Positive experience: Great customer service

Positive experience: large selection vs the other gamestops. great service here too

Fantastic experience: This store is fantastically awesome , they have more collectables and memorabilia than the other stores.

Positive experience: Suitable for teenagers