GameStop

Fantastic experience: I am so happy with my new purchase. The staff is so kind and helpful Stop by and get some fun stuff

Fantastic experience: Control: usado y lo limpie. Calcificacion: 9.7/10 contexto: bueno lo peor esque esta usado(debi conprar el nuevo)

Negative experience: Called several times, guess they don’t value customers

Negative experience: Called on the phone to ask a question and the lady answered very rudely. If she doesn't want to work there, she should find another job!!!!

Fantastic experience: Amazing customer service and support. Trey was extremely helpful and knowledgeable, going out of his way to ensure everything was taken care of. He made the experience smooth and easy. I appreciated his professionalism and positive attitude.

Fantastic experience: came to gamestop to sell an old game console and I never caught the clerk's name but she had killer eyeliner, was really kind, and was happy to be patient with an update the console needed and educate me about the technical details of the console and the whole selling process. They made what I thought was going to be a boring a tedious process really pleasant.

Fantastic experience: The front lady helped me a lot. Really professional.

Negative experience: Ok I bought a copy of Mortal Kombat: Legacy Kollection for the Nintendo switch on Friday night. I was really happy about so i tossed the receipt away thinking I didn't need it cause am not going to return it. That was my downfall. Turned out the game that I got was not Mortal Kombat: Legacy Kollection but mk 11. I was like ok I'll go see if I can get the right one and maybe they have me buying it in the system... no they didn't but have me buying a screen protector and a device that attracts to the switch that costs 50 dollars... yeah this gamestop is not worth it something odd is going on here cause the screwed my out of 40 dollars and wouldn't even help me out and any kind of way.

Negative experience: The store smells entirely like weed due to the CBD shop next to it. The smell seeps into every product inside of it. Awful store, don't recommend. Terrible hours, too.

Fantastic experience: How can one go wrong with game stop. They have everything needed to be a games! GameStop has never stopped giving.. From consoles, games collectibles and more.

Fantastic experience: Great customer service and huge selection of products from gaming to collectibles. Came in on Christmas Eve for some late gifts. John helped me find what I was looking for and the level of service was above and beyond expected. Top-rated store for this chain.

Fantastic experience: Staff was super friendly and helpful. Made my son's day!

Fantastic experience: Nice selection of old and new games, and clearance items. Rep in the store was very knowledgeable and helpful

Fantastic experience: The guys were very helpful and understanding. Answering all my questions and giving great suggestions. Our son is going to love the games we got! I didnt get the managers name but he and Mason were great, funny, and engaging. Giving genuine feedback on games or saying IDK. Plus found an Ben Kenobi riding Eopie for cheap❤❤

Negative experience: 3rd gamestop stop this week. With the same problems. Zero greeting when walked into store. Cashier busy chatting with an off the clock employee hanging out with him. All while eating a bowl of noodles and a hot pocket on a paper plate behind the counter. When I asked the so called experts about games I got I don't know answers or plain disdain. One main question is why is the Last of us 2 remastered on ps4 only 2 bucks cheaper than the ps5 version. Again got the eye roll. They didn't even attempt to explain why the company would do such a silly thing. The employees gave at all 3 stores especially this one a why are you in the store vibe bothering me. Do better please gamestop.

Negative experience: Closed during open hours.

Negative experience: O drove 10 minutes and the store was closed on Saturday There was other customers trying to visit the store. It was the last day of the sale

Negative experience: I bought a physical game 2 weeks ago and created a pro account. According to the return policy, I had 15 days to return it without any complications. Today I went to the store and they wouldn't refund me because the system wouldn't allow it. They offered me an exchange for $15 for a game that cost $45 at the same store. I don't recommend them at all; their policies are not followed.

Negative experience: Other GameStop locations are limiting Pokémon products to 1 per customer— why isn’t this location doing so? Waited in the freezing cold for hours just to get a box, but scalpers were allowed to grab two each and clear out the entire stock. How are normal folks with (a 9-5 or a life) expected to be able to purchase anything?

Negative experience: I went today to see if there was any pokemon cards and got accused by the short pink haired girl of buying them all, she told me that her manager told her they cant sell me anything i told her to pull up my account to prove its me, she just started insulting me and kept saying that they weren’t gonna sell me anything. I literally have bought two times from gamestop and only 1 pack of cards at a time, i didn’t argue with her, i think its because i am hispanic that she wanted to keep me out of the store. I reported to corporate and expect them to make it right, i will continue to go to the store everyday its my right and thats why i pay a membership!! What a joke of employee

Negative experience: The guy tried to sell my family insurance on a video game. I said No, and he got aggressive.

Negative experience: Store manager: "if I didn't sell all the beat up games I get from fed ex, I'd be out of business"....... Maybe you should be out of business if you're selling games that are beat up and don't work

Positive experience: Always find something good here

Fantastic experience: Great store. Ais is incredible and is hands down the best Gamestop employee ever. He made my life really easy when it came to trading in items and understanding how the PS5 Pro pre-order process works.

Fantastic experience: ACE!! Came looking for a pulse elite headset, Ace found the last one In the store for me and may have talked me into becoming a member and making GameStop my new Pokémon HQ! 10/10 customer service

Negative experience: Lazy staff won’t check to see if they have something in stock says not sure I’m busy stocking stuff lol what a joke

Fantastic experience: Went to North IH 35 location and Brandon was the most honest and helpful customer service rep I've came across in some time. This is a new location and now our only Game Stop. Highly recommend!

Fantastic experience: Alex went above and beyond to assist me in my ps5 consule purchase, helping me save alot of money, and multiple games purchased. He spent quite a bit of time walking me through everything and ensured I was getting the best equipment and warranty. I haven't been a Gamestop customer for a few years now but this experience has guaranteed I'll be back for more great customer service and savings

Fantastic experience: I am a little bias due to the fact that I use to work at this Gamestop. Now that the Corporation Gamestop has calmdown a little from what I can tell. The individual stores have become better for the customers. They don't try to force you to buy memberships and they are pretty knowledgeable on the gaming community.

Negative experience: couldn't actually find the address.

Fantastic experience: Great place to get games and collectibles, as well as a great place to just hang out and talk about any games and anime. Good customer service.

Positive experience: It was fine the stores need to hold replacement plug in wires for the consoles.

Positive experience: Helpful staff. Courteous. Helpful. Takes there time with you

Negative experience: The store has really gone down unfortunately. I'm not pointing any fingers, but it definitely needs to be looked into in terms of hours, employees and overall upkeep with it. This store went from one of my go tos, to an afterthought just like I think the company has to it.

Negative experience: Place has incorrect hours and looks so dead unfortunately.

Fantastic experience: Nice l

Negative experience: This store is a terrible inconvenience to the entire Northside of Austin. 2 days before Christmas, this store FAILED to open with several customer standing out front. I was sold a defected PS5, and had to travel FAR to another store to get help.. THIS IS SUPER BAD CUSTOMER SERVICE. THE GUY DIDNT SHOW UP FOR HOURS!!!!!! I am a pro member, this is ridiculous. Just called the store as well….Answered? Absolutely not. Dusty or whomever is a bad employee

Fantastic experience: Great customer service. They answered ally questions and had the items I wanted in stock. The 5 dollars per month off for pro membership is super nice.

Fantastic experience: My son and I are big-time gamers. We love this store! From the games and consoles to the shirts and action figures, we shop here quite a bit.

Negative experience: A 25$ fee was added to my purchase for a yearly subscription to gamestop which I did not agree to. The manager is a scam artist. Read your receipts very well. Report to corporate if you must, I know I will

Fantastic experience: Picked up a leather Pokemon Backpack + Wallet duo that I LOVE! This store kept this bag in perfect condition and I couldn't resist! Love this store and the care they put into their products. The employees are always helpful and friendly. While I was shopping, an employee and I talked about Pokemon for 30 minutes. It was so amazing lol.

Negative experience: Not only did they pressure/demand I get GameStop Pro without telling me it’s a $25 yearly subscription, they sold me a refurbished ps5 that does not work at ALL. After 1 day the console isn’t usable. The store manager discouraged me from getting a pre owned ps5 and to get a refurbished. Terrible choice. They also persuaded me to get the warranty which does not cover a full ps5. It’s overall a scam. The manager did not let you talk and was over domineering. I would recommend going to the Pflugerville GameStop where they answer the phone, answer your questions, are honest, and will NOT let you buy a broken console.

Positive experience: Staff is usually really good here always super nice and informative the staff is doing the best they can and I respect that, it's kinda disappointing that they're closed more often and that I haven't been called for any of my preorders since the change in store leader multiple times here but I understand staffing is an issue just everywhere I feel the struggle and especially with GameStop's horrible pay and unreal sale expectations. Keep y'all's head high I wish y'all the best. Give these people patience bc the higher-ups at GameStop are the worst to the employees.

Negative experience: I ordered a game online last night. Google says they open at noon. The store says they open at 1pm. It’s 1:15pm and there’s still no sign of them opening and I’m not the only person here waiting. Also this is not a good neighborhood.

Negative experience: 6:08pm and doors are closed. Says open till 8pm . Open sign still on aswell

Positive experience: Me gusto mucho

Negative experience: I was trying to buy a ps4 controller and the clerk was very rude, I had to return the product even when he already had the money in his hand, lousy customer service

Negative experience: Pésimo servicio del vendedor. Le pagué un mando y no quería dejarme abrir la caja ya él con el dinero en la mano. Me dijo q iva a cancelar la compra. No vuelvo a entrar a este sitio

Fantastic experience: Very friendly

Fantastic experience: Great assistant Manager. Very knowledgeable and great Customer service.

Fantastic experience: Good place to look for games and pre order some of the more obscure titles

Fantastic experience: Great service.

Negative experience: Just ain’t what they use to be. Shame I had to go to Walmart next door to get a copy of god of war 5 because the sold out.

Fantastic experience: Excellent service and staff. I was told inaccurate information at a different gamestop but this one took the time to help with my issue.

Positive experience: I go here a lot but for some reason this week they been lacking. I’ve tried to go in and get something after work and the doors are locked. I looked at the time and it’s only 6:30pm and the sign says they closed at 8pm

Fantastic experience: Good

Negative experience: I came early on my way to work to purchase a new charger, it’s 2:19pm on a Thursday, the store hours say they are open at 11. I’m assuming this place isn’t being managed in a healthy way, making employee retention abysmal. Edit: I see they have “temporary” store hours, (which they didn’t update on the site, they had a paper taped to the door) they are only open for 4 hours on Tuesday and Thursday from 3-7. Seriously??

Positive experience: My only complaint is that the 3 times I've come to this store when they open the store, they haven't been open on time

Negative experience: I would give zero if I could but three times was not the charm for me all three times after 12 and before 5 their business hours posted I tried going to the location on I-35 and it has been closed so I had to go somewhere else very disappointed

Positive experience: Their hours of being open are so short

Negative experience: This place is literally never open I’ve tried to come during business hours 3 times and they are closed

Negative experience: Made customers wait outside in the heat. Only allowing two in at a time due to PS5 bundles for sale. Customers that ordered Madden had to wait outside while ps5 people got priority. Do not use this store go somewhere else.

Fantastic experience: Good staff!!

Fantastic experience: Shout out to Van for taking care of me tonight. He helped me choose to perfect console and game for my son. I always appreciate the staff helping me out whenever I come in. Thanks Van!!!!

Negative experience: Lazy shop, every shop opens at 10 or 9 but supposedly this shop gets to open at 11 (because its special?)

Negative experience: I am here at Game stop at 10:30 am it did not open yet ,but it should open at 10am on Friday

Fantastic experience: The employee there was super friendly. They had a good selection of games and accessories.

Fantastic experience: Helpful staff

Negative experience: How to recall a moment where the worst experience I had at this location. The item I received came with a discount with my next purchase and supposedly a manager handed me back my recite. I tried explaining to her I never received it, and she looked down on me like I was the worst Human being to set foot in her store. That wasn't it, she was still complaining that she handed it to me already. I don't know if I was given a hard time because I'm a minority but it felt horrible. I forgive them for it, just that I will always remember the way I was treated here.

Negative experience: Called various times and they never picked up, employee didn’t seem motivated or cared about answering my questions.

Fantastic experience: Elexis was super friendly and helpful with all my questions. Was really a great experience for an old school gamer like myself.

Fantastic experience: Great store made a purchase. Good variety of stuff.

Negative experience: Lazy staff.. rude af.. very unwelcome atmosphere. Miss gamestop Techridge.. they at least bothered to remember who you are.. not going to this location ever again.

Positive experience: Let's just say it's ok.

Negative experience: Went in to pick up a copy of Returnal, after waiting almost 20 minutes in line I get informed by thr clerk that they only ordered one extra copy outside of pre-orders? That is a bad inventory call, especially on a brand new game. Plus if you are sold out of extra copies make some sort of announcement. What is the point of calling a place Gamestop if you can't "Stop for a Game"?? Ridiculous, no wonder Gamestop is struggling as a company. Edit: it's just a shame. Went to Walmart and got it no problem. I tried to give Gamestop my business but if you aren't going to carry games, what is the point?

Fantastic experience: It's as good as any other GameStop out there.

Fantastic experience: Awesome as usual

Fantastic experience: We came in for a replacement PS4 Controller and ended up leaving with a new Controller, a new video Game and a Nintendo Switch Deluxe Traveler Case! So needless to say, this Gamestop's Store Location has an AMAZING selection of items! I would definitely tell anyone looking for Games, Controllers, Accessories, Travel Game Bags, and tons more to come to this location and check it out! They always seem to have the best and newest stuff as well as some other great finds! This Gamestop is great!

Negative experience: I ordered a game to ship I ordered on July 26th and it first said that it will arrive on july 27th and now it says August 1st. Delivery service should be punctual

Fantastic experience: Gamestop is just so dope, what else can I say‍♂️ everyone here is so helpful and nice and whenever I strike up a conversation about funko pops, they are all ears and are always willing to help me out with new funko pop releases! Amazing people gamestop has

Positive experience: Experience was great both Matt and Andrew were very friendly and informative. I love the location it's easy to get to in a spot with lots of places to eat & shop.

Fantastic experience: Friendly and helpful staff. Found the Funko Pop I was looking for.

Fantastic experience: I dread going to buy game for my son's. I would prefer them to be more active. The associate there explained to me that GTA is diffiently not the game for a 13 or 16 year old and explained in detail what type of content is in it. I do know my boys are respectful and know the difference between real and fake but the associate gave me a piece of mind. I'm very thankful

Fantastic experience: Gentleman was nice and handled himself well.

Fantastic experience: New and used games, and toys, I found a wolverine I was looking for, game stop is a gem

Positive experience: It's a gamestop, staff was helpful.

Positive experience: I was in and out satisfied

Fantastic experience: Staff was very knowledgeable with the wireless mic I had questions with and provided recommendations with the products they use. They didn't have the mic in stock they recommended but were quick to let me know the other Gamestop location in town that would.

Positive experience: Friendly staff helpful much

Positive experience: Friendly staff and good service

Negative experience: *****DO NOT PURCHASE PRE-OWNED/USED MERCHANDISE FROM THIS LOCATION***** Per GameStop Pre-Owned return policy "merchandise can be returned for any reason within 7 days." I purchased a Wii remote from employee Audrey at this location. Turned out the remote was faulty. Went to return it 5 days later, and was rejected my refund by employee Manuel. "We can only make an exchange or issue store credit" he repeatedly stated and this was his only answer for every question/response I had. I have been shopping with GameStops all over Texas for over a decade and have never had this issue. I took the remote to the Greenlawn Crossing location, where I made the return for a full refund and was actually treated like a valued customer.

Fantastic experience: Excelente

Positive experience: Gran variedad

Positive experience: Muchos juegos y opciones de precio

Negative experience: Completely INCOMPETENT employee 9/6/19 7pm at this location

Fantastic experience: Because they gave me the money I needed when I needed it so I could play ball with my son Hardball that is he is a hard ball player and he loves to highball they low-balled way

Fantastic experience: They gave me and my son freedom! We love prestige! Thank you

Fantastic experience: Only place I shop for my PS4 games

Fantastic experience: Best game stop to go to in town everyone is very friendly and very knowledgeable

Fantastic experience: Has the best games